Quality in the Organisation EFQM Concept Self-Assessment Why a Software? What does SAETO offer...

Quality in the Organisation

EFQM Concept

Self-Assessment

Why a Software?

What does SAETO offer

Benefits to the user

Basic Assessment Edu

Additional SW Tools

References & Contact

Self Assessment for Educational and Training Organisations

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Quality and the Organisation

There is an increasing market driven demand for commercial training providers as well as public institutions of education to show a certified quality standard.

In this context, the widely used ISO 9000 standard can only be seen as a minimum requirement.

To move beyond ISO and towards Excellence, many organisations only need small hints for the next improvement steps.

It is the challenge to offer guidance in small and easy to implement steps and in such a way, that organisations slowly but continuously move towards an internationally recognised “Level of Excellence”

The EEuropean QQuality AAssurance R Reference FFramework in Vocational Education and Training (EQARF in VET) is reflecting this and demands regular self-assessments as a starting point for improvements.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Beyond ISO: EFQM

The groundwork for a continuous improvements approach has been laid through the EFQM Excellence Model developed by the EEuropean

FFoundation for QQuality MManagement (EFQM).

To close the gap between ISO 9000 and the holistic approach of the Excellence Model it is not sufficient to just use different “scales“.

Instead, the organisation has to introduce some basic concepts to ensure the efficient use of the Excellence Model.

Using the EFQM approach is also consistent with the requirements for self-assessment.

EFQM-based self-assessment is consistent with demands of the EEuropean QQuality AAssurance R Reference FFramework in Vocational Education and Training (EQARF in VET)

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


How does EFQM help me?

By taking your organisation’s “temperature”

It tells you: where problems are located how customers, employees and other stakeholders view your

organisation where you can find room for improvement who you can learn from (benchmarking)

Business Excellence has a very strong ROI Shareholder Value is higher in companies that regularly assess

and improve using CAF / EFQM / MBNQA It leads to faster growth and better operative results

Opens the door to Excellence Awards (This in itself can be very motivating for the organisation)

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


How does self-assessment help me?

Self-Assessment is a

holistic

regular

systematic

evaluation of the duties and results of the organisation.

The objective of self-assessment is

the examination of the organisation’s performance and

the continuous improvement of its activities.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


How does self-assessment help me?

Participation of management Active involvement of core areas Information of all employees Avoiding that people might feel controlled Creating a common understanding of quality

Investigate current status

Enable comparison

Identify strengths and weaknessesReasonsReasons

Foster improvement activities in the organisation

Assessment based on facts

Basis for comparison with other organisations

Can be used in all areas of the organisation

AdvantagesAdvantages

Pre-requisitesPre-requisites

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Benefits of EFQM software support

If you are serious about EFQM you must regularly assess your situation!

The software “explains” the model as you go along.

Instead of reading a book on EFQM, the software leads you step-by-step through the process.

The EFQM based analysis of strengths and weaknesses will be linked directly to continuous improvement and in line with your corporate strategy.

The costs saved in a single assessment in terms of time and staff can already cover the costs of a software package.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Benefits of EFQM software support

“Home-grown” solutions (e.g. using Excel) cost at least as much as GOA/SAETO but are far less powerful and time-saving.

A standardised Software:

has automatic updates,

offers upgrades with new, additional features,

evolves just as the EFQM Model evolves,

offers automated distribution of questionnaires,

allows anonymous analysis of survey data,

offers expansion towards related models

etc…

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Benefits of an inquiry software support

EFQM calls for systematically obtained data

Web-based inquiries can be carried out anonymously Particularly important for satisfaction inquiries

(students, personnel, teams, 360°management feedback, ...)

Regularly conducted inquiries allow fast reaction to felt, “smaller”problems and thereby strongly improve motivation

Satisfaction surveys can be used as valuable input for the

continuous improvement process

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Benefits of an inquiry software support

Electronic surveys are fast to implement and low cost to conduct.

Analysis of returned data is an integrated part of the tool and the results can be automatically printed into reports.

The GOA knowledge bases deliver the structure and contents for implementing organisation specific surveys.

The GOA/SAETO knowledge bases offer a catalogue of assessment and survey questions that have been thoroughly field tested and validated.

Those questions provide a basis and can be adapted to your organisation’s specific needs.

Walter Mayrhofer

hässlicher Gleichklang :-)

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


The added benefit of the SAETO solution

Copenhagen Process: self-assessment will become the cornerstone of continuous improvement in education and training in Europe.

The EEuropean QQuality AAssurance R Reference FFramework in Vocational Education and Training (EQARF) requires continuous improvement and provides a homogeneous framework of quality assessment across all existing quality systems and levels ofeducation

SAETO meets all requirements of EQARF in VET.

MethodologyMethodology ImplementationImplementationImplementationImplementation

AssessmentAssessmentandand

evaluationevaluation

AssessmentAssessmentandand

evaluationevaluation

ReviewReview(Feedback and (Feedback and

procedures procedures for change)for change)

ReviewReview(Feedback and (Feedback and

procedures procedures for change)for change)

PlanningPlanning(purpose (purpose and plan)and plan)

PlanningPlanning(purpose (purpose and plan)and plan)

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


The added benefit of the SAETO solution

Software and tutorials are a European solution with a multinational validation.

The product is based on EFQM & ISO and licensed by EFQM.

There exist extensive survey catalogues for stakeholder analysis.

All questionnaires are adapted in language and contents to the educational and training sector.

A modular structure allows for short or in-depth surveys.

The solutions is adaptable to specific and individual needs.

SAETO offers a direct follow-up on improvement suggestions by using GOA Balanced Q-Card.

Integration of methodology, training modules and software.

Implementations are support by an international partner network.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Compatibility

The SAETO solution is compatible with ETO specific quality systems, such as:

CQAF: (European) Common Quality Assessment Framework

ANECA: Spanish National Agency for Quality Assurance and Accreditation

eduQua: Swiss quality certificate for ETOS

Gütesiegelverbund Weiterbildung: Quality Label Association for Continuing VET, Germany

LQW: Learner-oriented Quality in Continuing VET, Germany

YODEK: Academic Evaluation and Quality Development Commission, Turkey.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


What is special about the SAETO software solution?

All assessment and survey catalogues have been adapted in content and language to the educational and training sector.

The assessment solution is scalable to the organisations size and requirements and the advanced modules cover both EQARF/EFQM and ISO 9001 .

The survey questionnaires are built both on the requirements collected by a stakeholder analysis and the expert knowledge on what kind of questionnaires are mostly used when evaluating ETOs.

The modular structure of the catalogue of questions allows to fit each survey exactly to the demand in size, depth and complexity.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Benefit of GOA/SAETO WorkBench

Conforms to the EFQM model and is always up to date.

Supports methodology and provides a well structured implementation.

Offers self-assessment as well as a number of surveys for collecting the needed raw data.

Minimises the training needs to implement EFQM.

Adaptable to the individual requirements of your organisation.

Offers multilingual assessment and survey catalogues.

Fast and efficient reporting integrated.

Follow-up on improvement suggestions and CIP implementation planning with the Balanced Q-Card.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


GOA Basic Assessment for Education

The GOA Basic/Easy Assessment modules provide sector specific, simplified translations of the EFQM Model. The translations minimise the size and complexity of the assessment catalogues, to allow for a fast and easy first implementation of the Excellence concepts.

The reductions have been done so well, that after a short introduction period, a full self-assessment can be done in less than a day.

The following short introduction will explain this approach, using the example of the GOA Basic Assessment Education module. This module was developed as part of the European funded Leonardo da Vinci Project SAETO as an adaptation to the educational and training sector.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


When starting the program, the user is greeted by the screen below. After clicking the button „New“ you get an invitation to implement a new project.

Click hereClick here

Entering a project

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


In this new project, you will find an overview of the 9 criteria according to EFQM with contents already „translated“ into easy to understand questions.

If you call up an existing project instead, the window shows an overview of the scoring, as a total and a per chapter score.

Entering a project

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


When you click on a criterion folder, you see the list of corresponding assessment questions in the right part of the window.

Starting the assessment


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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


When you click on a single question, an additional window will open up, and the economic context of that specific question is explained.


This window can be shown or deactivated via the menu View

Starting the assessment

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


You have to assess the degree of fulfilment and the urgency of improvement for each question.

Give your scores by pushing the triangle to the desired score.

Give your scores by pushing the triangle to the desired score.

There is also the possibility to suggest improvement actions and take additional notes.

Answering single questions

This button opens a Notepad.This button opens a Notepad.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


For better reading, active questions are shown again in the blue field below the selection window.

Click and dragClick and drag

By clicking on the scoring pointer it becomes active and orange.

Answering single questions

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


By clicking on Assessment Notes or Improvement Suggestions you open a window where you can write down your information.


You can enter several comments to allow an individual follow up on each of them in the subsequent processes.

Assessment Notes & Improvement Suggestions

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Enter „new“ for separate notes for individual follow up.

Suggest improvements

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools



Delete comments with the waste paper basket button.


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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools



Delete comments with the waste paper basket button.

Browse your entries with the scroll bar.


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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


By the colour of a question or chapter you can see if it has already been answered or not:BLUE = still unanswered

BLACK = already answered

UnansweredUnanswered

AnsweredAnswered

Answering Questions

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


The reporting function is called upon by clicking on „Report“.

The drop-down menu allows you to select the type of report you want.


Reporting

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Excellence Report generates a word file with your scoring and the needs for improvement as well as your assessment notes.

Areas for Improvement generates a word file with improvement ideas you have collected during the assessment on each question.

All Data exports collected data into a separate format, that can be imported into spread sheets like MS Excel for a more detailed statistical analysis.

The following reports are available:

Reporting

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Besides the free Basic Assessment, an advanced commercial version called Easy Assessment exists, which offers a number of additional functions.

Easy Assessment Team

The most important are:

The Team-Assessment allows you to distribute single questions, chapters or even complete assessments electronically and to collect answers from your colleagues of a team of experts.

The assessments can be conducted multilingually, questions can be enumerated as well as the question text can be adapted.

ISO Reference Documents contain all the information you collected during the assessment that could be relevant to your ISO manual.The function generates a folder ...\ISO with word files for each ISO chapter. The rules as to which assessment question feeds into which ISO chapter have been developed by the SAETO project and are hard coded into GOA.

The improvement suggestions collected during the assessment can be processed in the GOA Balanced Q-Card starting from the priorisation of ideas and ending in a detailed implementation planning and controlling of complete improvement projects.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


GOA Basic & Easy Assessment both started as the electronic adaptationof the „Fit for Excellence“ concept developed by Dr.Fritz Ospelt of the TRIGONUM AG in Liechtenstein.

Roots of GOA Easy Asessment

GOA Easy Assessment exists today for different management methods (Business Excellence, Project Excellence, Basel II, etc.), as well as for different branches (SME, educational sector, public administration,..).

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


GOA/SAETO Tools – an Overview

GOA/SAETO offers numerous, scalable software modules for assessments and surveys that are required for the implementation of the Excellence Model.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Self-Assessment Modules

GOA offers a number of software modules for self-assessment based standards, such as CAF (Common Assessment Framework), EFQM Excellence, ISO 9004 or Project Excellence.

These solutions are scalable (from beginner up to professional assessor teams) and offer also sector specific adaptations (industrial users, SMEs, ETOs,...)

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Inquiry and Survey Modules

GOA Survey & reporting facilitates the design and implementation of all kinds of surveys.

The generic solution can be extended by a number of knowledge bases, that contain multilingual, task specific question catalogues and processing rules.

Examples are: Assessment of Innovation Management Company Objectives & Goals Definition Customer Satisfaction Inquiries People Satisfaction Inquiries Team-Effectiveness Surveys

These „standard“ surveys can be enhanced by surveys using the 360° Feedback Methodology, which can be used e.g. for measuring the efficiency of leadership.

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


GOA Survey Modules supporting the Excellence Model

Team EffectivenessLOP Inventory

ObjectivesInnoMan Kultur

Customer Inquiry

Supplier Audits (Inq. Prof)Basell II Inquiry Prof.

Objectives360° Management Feedback

People InquiryOrganisational Climate

KVP WorkBenchProject ExcellenceInnoMan Process & Project

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


CIP Support

Balanced Q-Card (BQC) supports the follow-up on improvement suggestions, from the prioritisation of the ideas, up to the planning and monitoring of improvement projects.

BQC supports: Filtering and selection of ideas from previous assessments and surveys

Prioritisation of improvement actions, optionally by all employees

Definition of improvement projects

Planning and management of improvement projects

Monitoring of all active improvement projects

BQC is available as: stand-alone solution

Team solution with web support

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Benefits of GOA/SAETO

Complete solution for self-assessment, satisfaction surveys and selection, planning and management of improvement projects.

Modular and scalable according to the requirements of your organisation.

Minimises the training effort for EFQM, conforms to the model and is always up to date.

GOA/SAETO empowers you to conduct self-assessments with little effort in order to fulfil the requirements of the EEuropean QQuality

AAssurance RReference FFramework in Vocational Education and Training (EQARF in VET).

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


Fachinformation und Bibliothek

GOA/SAETO Pilot Users (Excerpt)

Additional Information: www.ti-saeto.com

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EFQM Concept

Self-Assessment

Why a Software?




Additional SW Tools


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Quality in the Organisation EFQM Concept Self-Assessment Why a Software? What does SAETO offer...

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