Quality & Effectiveness Stream: Is Your Organization Connected? Speakers: Ben Rempel
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Transcript of Quality & Effectiveness Stream: Is Your Organization Connected? Speakers: Ben Rempel
Quality & Effectiveness Stream:
Is Your Organization Connected?
Speakers:
Ben RempelAssistant Deputy Minister, Immigration Division,
Manitoba Labour and Immigration
Henry TessmannPresident and Chief Operating Officer, Concordia Hospital
• Health care organizations (HCO) are complex adaptive systems
• Quality of care emerges from the relationships among members of the HCO
• The foundation of the patient’s experience is the work experience of the HCO teams
• Service Excellence is our “business”
• Leadership Owns the Vision– Mission, Vision and Values
• Leadership Owns the Process– Strategic Plan– Consultants as facilitators
Our HR LeaderAKA – Vince Neil
• Communication and Feedback:– Staff Blitz– Daily Newsletter and Huddle– Communication Wall– Town Halls– Scorecard– Concordia Way
• Communication and Feedback (continued):– Position Descriptions– Performance Appraisal (2011 Priority)– Thank you card– Rounding (2011 priority)– Visuals (Concordia Way Booklet, MVV
and Concordia Posters)
• Leadership Development– Leadership Practices Workshop– “Concordia Way University”
• Incremental– Excellent Basic Care
• Engage Organization– DIY and “Off the Shelf Programs”– ED Wait Time Initiative (2011 Priority)– Complex Discharge Process Project
(2011 Priority)
• Directly Involve Patients and Their Family– White Board (2011 Priority)– Care Plan (2011 Priority)– Patient Survey (2011 Priority)
• NE Sector Network and Integration– Link to Primary Care– Link to other providers– “Virtual Ward”– Enhance Health Supports for Northeast Sector
Are You Working Toward a Common Purpose?
1. Inspiring Leadership2. Sell the Problem3. Burn the Ships
Qnet.ca [email protected]
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