QUALITY ASSURANCE: Obstetrics Auditing, Records & Reports, Norms, Policies & Protocols.
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Transcript of QUALITY ASSURANCE: Obstetrics Auditing, Records & Reports, Norms, Policies & Protocols.
QUALITY ASSURANCE: Obstetrics Auditing, Records &
Reports, Norms, Policies & Protocols.
DEFINITION Quality assurance is the process of verifying or
determining whether the products or services meet
or exceed the customers expectations. Quality
assurance is a process driven approach with the
specific steps to help define & attain goals. This
process considers designs, development, production
& services.
PLAN Establish objectives and
processes required to
deliver the desired
results.
DO Implement the process developed
by the team.
CHECK
Monitor and evaluate the
implemented process by testing
the results against the pre
determined objectives.
ACT Apply actions necessary for the
improvement if the results require
any changes.
INTERNAL QUALITY ASSURANCE
This refers to the audit & assessment done by a team from within the organization.
EXTERNAL QUALITY ASSURANCE It refers to the audit and
assessment done by a team from outside the organization, with the purpose of making the evaluation more objective.
EFFECTIVE AUDIT1. Improves practice
2. Promotes the efficient use of the resources.
3. Improves the staff morale & motivation.
4. Meets the need for the EMERGENCY MEDICAL
OBSTERTICAL CARE.
5. Increases utilization of the care.
PREPARATORY PHASE
1. Forming the audit team.
2. Selecting a topic for the audit.
3. Define cases or unit of analysis.
4. Set criteria.
5. Identify information resources.
6. Design the data extraction sheet.
AUDIT CYCLE
7. Data collection.
8. Analysis.
9. Recommendation / action plan.
10. Implementation of the action plan.
11. Repeat audit cycle to evaluate action
plan.
RECORDS & REPORTS Record keeping is an integral part of nursing,
midwifery & health visiting practice. It is a tool
of the professional practice & 1 in which help
in the care process.
Content and styles of records
Information technology
MRD
Team work