Quality and Social Responsibility

17
Quality and Social Responsibility Michelle Mason June 23, 2010

description

Quality and Social Responsibility. Michelle Mason June 23, 2010. About the Presenter. Michelle Mason Managing Director, ASQ. What is Social Responsibility?. People and organizations Behaving ethically Having sensitivity toward: social cultural economic environmental issues. - PowerPoint PPT Presentation

Transcript of Quality and Social Responsibility

Page 1: Quality and Social Responsibility

Quality and Social Responsibility

Michelle MasonJune 23, 2010

Page 2: Quality and Social Responsibility

About the Presenter

Michelle Mason

Managing Director, ASQ

Page 3: Quality and Social Responsibility

What is Social Responsibility?

People and organizations– Behaving ethically

– Having sensitivity toward:

• social

• cultural

• economic

• environmental issues

Page 4: Quality and Social Responsibility

Why Be Socially Responsible?

• Consumers demand it

• Makes good business sense

• Produces bottom line results

Page 5: Quality and Social Responsibility

What is the connection

between quality and social responsibility?

Page 6: Quality and Social Responsibility

2008 ASQ Futures Study

1. Globalization

2. Social Responsibility

3. New Dimensions for Quality

4. Aging Population

5. Healthcare

6. Environmental Concern

7. 21st Century Technology

Page 7: Quality and Social Responsibility

The Quality Connection

• Evolution of Social Responsibility

Page 8: Quality and Social Responsibility

The Quality Connection

• Malcolm Baldrige Performance Excellence Criteria– Procedures for compliance with safety, health,

and environmental standards

– Mechanisms of corporate support of quality assurance activities outside the company.

Page 9: Quality and Social Responsibility

The Quality Connection

• Malcolm Baldrige Performance Excellence Criteria– Governance Accountability

Page 10: Quality and Social Responsibility

One Standard for All

• ISO 26000– Implementation will be voluntary

– Guidance will help define social responsibility

• ASQ administers the U.S. Technical Advisory Group (TAG) on Social Responsibility

Page 11: Quality and Social Responsibility

ISO 26000

• Assist organizations in addressing SR

• Provide practical guidance

• Emphasize performance results and improvement

• Increase confidence and satisfaction among customers and stakeholders

• Be consistent

Page 12: Quality and Social Responsibility

ISO 26000

ISO 26000 is a guidance standard and not one that an organization becomes certified to, like ISO 9000 or 14000.

Page 13: Quality and Social Responsibility

Local SR Initiatives

See Video:

http://www4.asq.org/qualityforlife/work-stories/using-quality-to-fight-addiction---video.html

Page 14: Quality and Social Responsibility

Local Efforts

What can be done locally to promote SR efforts?

Page 15: Quality and Social Responsibility

ASQ Socially Responsible Efforts

• The SRO– The SRO (Socially Responsible

Organization), helps the world understand how quality impacts the bottom line.

• Quality for Life– Seeks to share the stories of quality

professionals that use their skills to positively impact the lives of others

Page 16: Quality and Social Responsibility

More Information

American Society for Quality

www.asq.org/social-responsibility

The SRO*www.thesro.org

Quality for Life www.asq.org/qualityforlife

Page 17: Quality and Social Responsibility

Questions?


CORPORATE SOCIAL RESPONSIBILITY · 2019-04-15 · corporate social responsibility 02.1 quality, environmental and occupational health and safety policy 02.2 commitment to society

CORPORATE SOCIAL RESPONSIBILITY · 2019-04-15 · corporate social responsibility 02.1 quality, environmental and occupational health and safety policy 02.2 commitment to society

Corporate Social Responsibility. Corporate Social Responsibility Corporate Social Responsibility Ethics Ethics Corporate Citizenship Corporate Citizenship.

Corporate Social Responsibility. Corporate Social Responsibility Corporate Social Responsibility Ethics Ethics Corporate Citizenship Corporate Citizenship.

Quality, Social Responsibility, and ISO 26000

Quality, Social Responsibility, and ISO 26000

Integrating Social Responsibility with Quality and ...€¦ · in implementing a Social Responsibility standard EICC that is similar to ISO 26000. He has also helped organizations

Integrating Social Responsibility with Quality and ...€¦ · in implementing a Social Responsibility standard EICC that is similar to ISO 26000. He has also helped organizations

Assessing the quality of corporate social responsibility ...400 P. Ha˛bek, R. Wolniak Keywords Corporate social responsibility · CSR reporting · European Union · Sustainability

Assessing the quality of corporate social responsibility ...400 P. Ha˛bek, R. Wolniak Keywords Corporate social responsibility · CSR reporting · European Union · Sustainability

Business Social Responsibility Describe Social Responsibility Identify benefits and cost of social responsibility.

Business Social Responsibility Describe Social Responsibility Identify benefits and cost of social responsibility.

Corporate Social Responsibility & Social Business Models in India · Corporate Social Responsibility & Social Business Models in India Corporate Social Responsibility & Social Business

Corporate Social Responsibility & Social Business Models in India · Corporate Social Responsibility & Social Business Models in India Corporate Social Responsibility & Social Business

The Baldrige Quality System and Social Responsibility

The Baldrige Quality System and Social Responsibility

IMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITY … fileIMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITY DALAM ...

IMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITY … fileIMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITY DALAM ...

Corporate Social Responsibility The Meaning of Corporate Social Responsibility How Corporate Social Responsibility Began The Corporate Social Responsibility.

Corporate Social Responsibility The Meaning of Corporate Social Responsibility How Corporate Social Responsibility Began The Corporate Social Responsibility.

Quality Management, Ethics, and Corporate Social Responsibility

Quality Management, Ethics, and Corporate Social Responsibility

8. Social responsibility - Amadeus8. Social Responsibility 104 8. Social Responsibility 8.1 Building a better future Our strategy in social responsibility is to use our core strengths

8. Social responsibility - Amadeus8. Social Responsibility 104 8. Social Responsibility 8.1 Building a better future Our strategy in social responsibility is to use our core strengths

Corporate Social Responsibility Report 2012-2013 · Social responsibility management The membership of our social responsibility steering committee is drawn from operations, Quality,

Corporate Social Responsibility Report 2012-2013 · Social responsibility management The membership of our social responsibility steering committee is drawn from operations, Quality,

ATHANASIOS HATZIMANOLIS Extending Total Quality Management_ Social Responsibility and Total Expec

ATHANASIOS HATZIMANOLIS Extending Total Quality Management_ Social Responsibility and Total Expec

Draft Corporate Social Responsibility & Accountability … · Draft Corporate Social Responsibility & Accountability in Rural & Indigenous ... Draft Corporate Social Responsibility

Draft Corporate Social Responsibility & Accountability … · Draft Corporate Social Responsibility & Accountability in Rural & Indigenous ... Draft Corporate Social Responsibility

CORPORATE SOCIAL RESPONSIBILITY POLICY · 2017-06-29 · CORPORATE SOCIAL RESPONSIBILITY POLICY 5. QUALITY POLICY. OUR COMMITMENT. Maintain, as a minimum requirement, the ISO 9001

CORPORATE SOCIAL RESPONSIBILITY POLICY · 2017-06-29 · CORPORATE SOCIAL RESPONSIBILITY POLICY 5. QUALITY POLICY. OUR COMMITMENT. Maintain, as a minimum requirement, the ISO 9001

Corporate Social ResponsibilityCorporate Social Responsibility ever more visible at Kiwa Corporate Social Responsibility, or CSR, is in Kiwa’s genes. Our quality declarations, tests

Corporate Social ResponsibilityCorporate Social Responsibility ever more visible at Kiwa Corporate Social Responsibility, or CSR, is in Kiwa’s genes. Our quality declarations, tests

Corporate Social Responsibility & Total Quality Management

Corporate Social Responsibility & Total Quality Management

Corporate Social Responsibility Report 2015 building of new construction, ... amenities that define a prime quality building in the French ... Corporate Social Responsibility Report

Corporate Social Responsibility Report 2015 building of new construction, ... amenities that define a prime quality building in the French ... Corporate Social Responsibility Report

Quality and Social Responsibility: Achieving Sustainable Results

Quality and Social Responsibility: Achieving Sustainable Results