Presented by : Roll Nos. 114 to 118

GETTING STARTEDChapter 10 - Start your journey

6σ

Agenda

• Do something

• The fallacy of Zero Defects

• First Steps

• Before and After

6σ

Do Something 6σ• 6σ system is asking for lot of change• Staff members’ reaction: “How can I be expected to• participate in organizational development,• set standards for my department’s performance, • start tracking defects against those standards, • transform defect rates into sigma values, • determine the new skills required out of my people, • identify required training, • schedule people for training, • set aside time each week for people to work on CIPs and • share information? ”

The Motorola Example and Mr.Bill’s response

6σ

The Fallacy of Zero Defects 6σ• ZD – Zero Defects are feasible only when no work is done

• 6σ is continual improvement of personal and work unit’s performance

• It has room for errors/bad products/performing some service below standards

• Mistakes are common during the transtitional period

• A successful 6σ culture consists of individual employees who apply new thinking and new skills to improve the performance

Facts bout 6 sigma• 2-3 months required to achieve any

performance improvement • Strong emphasis on employee• Financial improvements must be realised at all

levels• Timing for positive return on investment

Scope of 6 sigma plan Time to see initial results Time to see outstanding results

Small 3 months 8 months

Large 11 months 15 months

Six foundation stones of six sigma s.no. Foundation

1 Customer Satisfaction

2 Decision based on Data

3 Continous improvement

4 Employee Involvement

5 Financial Improvement

6 Permanence

Steps to create 6 sigma program

• Decide that you want six sigma culture • Define and publicize key business objective • Define the new culture• Deliver the required training • Prioritise key initiatives • Establis macro metrics• Create the special teams • Setup the system to review performance • Identify the coaches and facilitators• Determine how positive team accomplishment will be made

visible

Before and after Pre –six sigma Post six-sigma

Employee perform task by routine Employee think of better ways to perform the task

Employees work as individual Employees work as team members

Departments work in isolation Department works cross functionally

Focus is internal Focus is external

Costumers ‘ contractual requirement are met

Customers desire are fulfilled

Quality is inspected in Quality is built in

Thinking that things are ok Thinking that things need improvement

Many decisions are based on opinion All decision are based on factual data

Profits are okay Profit are maximised

Customers are satisfied Customers are thrilled