QSPolicyManual

QUALITY/SAFETY POLICY MANUALQUALITY/SAFETY SYSTEM : ISO 9001 (2000) INCLUDING THE REQUIREMENTS OF IMO's - ISM CODE FOR THE SAFE OPERATION OF SHIPS AND POLLUTION PREVENTION. AND DNVS CREW MANNING OFFICES (1995)

PT. TENAGA BARU NUANSA PERSADA

Jl. BEKASI TIMUR RAYA No. 33 A KLENDER JAKARTA TIMUR 13250 INDONESIA

MANUAL CONTROL MANUAL NUMBER AUTHORISED BY MASTER President Director

CONTROLLED/UNCONTROLLED

POLICY STATEMENT NUMBER

DNV CREW MANNING OFFICE REQUIREMENTS

ISM CODE REQUIREMENTS

ISO 9001 : 2000 REQUIREMENTS

D

COVER PAGE CONTENTS

INTRODUCTIO A101 2.1 5..3

QUALITY POLI

SAFETY AND E PROTECTION P

MANUAL CON

CHANGES AND 1 2 3 PS01 PS02 PS03 PS04 C101 - C102 - C103 - C201 - C202 A201 - A201 - A301 - A401 A402 - I301 - I303 3.2. - 3.3. - 4.0. - 9.1. 12.2. - 12.5. 2.2. 5 4 5.6 7..3.7

SCOPE & FIEL

NORMATIVE R

TERM AND DE

MANAGEMEN AUTHORITY

QUALITY/SAFE SYSTEM

CONTRACT RE

DESIGN CONT

POLICY STATEMENT NUMBER PS05 PS06 PS07

DNV CREW MANNING OFFICE REQUIREMENTS B101 - B201 - B202 D100 E101 - E201 - E202 - F101 - G101 - H101 - H102

ISM CODE REQUIREMENTS 11.1. - 11.2. - 11.3.

ISO 9001 : 2000 REQUIREMENTS 4.2.3 7.4

D

DOCUMENT A PURCHASING

5.1. - 5.2. - 6.1. - 6.2. - 6.4. 6.6. 6.7. - 7.0. - 8.1. - 8.2. - 8.3. - 10.1. 10.2. - 10.3. - 10.4. 10.2.

8.3

PROCESS CON

PS08 PS09 PS10 PS11 PS12 PS13 PS14 I102 - I103 - I302 I103 - I302 B301 - B401

7.5.1 8.3 8.5.2 4.2.4 6.2.2 7.5.1 8.4

INSPECTION A

9.1. - 12.5. 9.2. - 12.3. - 12.6. 11.1. 6.3. - 6.5.

CONTROL OF N

CORRECTIVE A ACTION

CONTROL OF Q RECORDS TRAINING SERVICING

STATISTICAL T

PT. TENAGA BARU NUANSA PERSADAQUALITY/SAFETY POLICY MANUALIssue Date Issue Status : 01/07/07 : Issue 2 Authorised By : President Director Page :3

INTRODUCTION

PT. TENAGA BARU NUANSA PERSADA (TBNP)PT. Tenaga Baru Nuansa Persada a company to provide crewing services which continuously meet the customer needs and expectations. The change of business competition will supported of wishes, need and customer expectation to motivate the company always improving their competitiveness to be a leading crewing in Asia Region. To be a Business Excellent company will important in facing the competition era, so TNBP has establish to implementing ISO 9001: 2000. All the TBNP management and staff will have strong commitment to implement ISO 9001 : 2000 consistently and continual improvement made to his management activity, its mean to increase the competitiveness and to be a leading crewing company in Asia Region. 1.1 VISION

To blend prudent growth and continued profitability with innovation and imagination to be among the best providers of reliable quality, safe and environmentally friendl crewing services both in the Region and worldwide. . 1.2 MISSION

To provide a comprehensive range of professional crewing services to the international sea transportation industry using the principles of quality, safety, environmental protection and profitability. 1.3 COMPANY PROFILE

PT. Tenaga Baru Nuansa Persada (TBNP) principals include associates and clients from Japan, Europe, America, Indonesia, Hong Kong, Australia and Singapore, many of whom are prominent in the maritime community. Ship-owners and operators who use TBNP take advantage of the range of maritime services available 'under one roof'.


TBNP Management, in 2009 expected to achieved ISO 9001:2000 accreditation 1.4 PROCCESS APPROACH

The TBNP Quality Management System (TBNP-QMS) is designed to promote a process approach for development, implementation, maintenance and improvement so that company effectiveness in meeting customer requirements can be progressively enhanced. The process is dynamic and ever changing The process places focus on customer satisfaction The process produces measurable results so that improvement can be monitored


QUALITY POLICYThe policy of PT. Tenaga Baru Nuansa Persada is to provide all customers with services which consistently exceed their needs and expectations. The Company is totally committed to achieving the highest management standards with particular emphasis placed upon marine safety, safe working practices, cargo safety and the protection of the environment. The Company aims to remain a leading crew agency and crew management company by continuous improvement and innovation throughout the Company. This involves the active participation, endeavour and ideas of all shore and seagoing employees. These high standards of work and safety will be achieved by operating a documented Quality and Safety Management System which meets the requirements of the International Quality Assurance Management Standard ISO 9001, DNVs Crew Manning Offices Standard and the International Maritime Organisation's ISM Code for the "Safe Operation of Ships and Pollution Prevention". Compliance with this policy, other policies, procedures and vessel instructions is mandatory and binding upon all employees. Quality is the responsibility of everyone working for and on behalf of PT Tenaga Baru Nuansa Persada Customer satisfaction and the good name of the Company are directly dependent upon this working philosophy.

Signed:

_________________________

Date: 01/07/07


President Director


SAFETY AND ENVIRONMENTAL POLICYPT Tenaga Baru Nuansa Persada places the highest priority on Safety and Environmental Protection. The Companys personnel at all levels, both ashore and on-board the ships shall be fully committed, competent and motivated to fulfil the objectives of: providing for safe practices in ship operation and a safe working environment. establishing safeguards against all identified risks. continuously improving their safety management skills of shore and shipboard personnel, including preparing for emergencies related to both safety and environmental protection.

To meet this requirement PT Tenaga Baru Nuansa Persada has embraced the IMO's International Safety Management (ISM) Code requirements within it's Quality/Safety System, ISO 14011 and OHSAS 18001. The quality including safety management system is designed to ensure the Company: complies with mandatory rules and regulations. takes into consideration all applicable codes, guidelines and standards recommended by IMO, administrations, classification societies and maritime industry organisations.

Safety is the concern of all and has no rank. To this end, the management is committed to making all personnel more safety conscious and encourage all to become actively involved in identifying possible hazards, implementing corrective action and constantly monitoring all facets of their working environment to ensure Quality/Safety conditions prevail. Learning is a never ending journey to the road of excellence and effective training is fundamental to the Company's business and its safety culture. As our standards improve, new goals and targets will be set to which all personnel shall strive to attain.


Signed:

_______________________________ President Director

Date: 01/07/07


QUALITY/SAFETY POLICY MANUAL - MANUAL CONTROL

MANUAL NUMBER Master 1 2 3 4

NAME OF HOLDER AND TITLE

DATE OF ISSUE 01/07/07 01/07/07 01/07/07 01/07/07 01/07/07

AUTHORISATION

CONTROLLED/ UNCONTROLLED Controlled Controlled Controlled Controlled Controlled

QA/Safety Manager President Director Director Crewing Manager Finance Manager

President Director President Director President Director President Director President Director

PT. TENAGA BARU NUANSA PERSADAQUALITY/SAFETY POLICY MANUALIssue Date Issue Status : 01/07/07 : Issue 2 Authorised By : President Director Page : 10

QUALITY/SAFETY POLICY MANUAL - CHANGES AND MODIFICATIONS

DATE 18/10/97

POLICY REFERENCE ALL

DESCRIPTION OF AMENDMENT REVISE HEADER AND PS07

ISSUE NUMBER 2

ISSUED BY QSM MANAGER


SCOPE AND FIELD OF APPLICATION 1.1. Scope The PT Tenaga Baru Nuansa Persada Quality/Safety System covers the following operations: Crew Management Crew Agency 1.2. Field of Application The Quality/Safety System applies to all activities related to the provision of shipping services including the safe operation of vessels and pollution prevention.


REFERENCES The following standards are relevant to the understanding and implementation of the policies and procedures contained in PT Tenaga Baru Nuansa Persada Quality/Safety System. ISO 9001 (2000) ISM Code Requirements for Crew Manning Offices - DNV SOLAS Sea. MARPOL STCW International Convention for the Prevention of Pollution from Ships. International Convention on Standards of Training, Certification and Watchkeeping for Seafarers. Quality System - Specification for production and installation. The International Safety Management (ISM) Code for the Safe Operation of Ships and Pollution Prevention. DNV Crew Manning Office Standard. International Convention for the Safety of Life at


DEFINITIONS Quality The totality of features and characteristics of a service or an activity which bears on its ability to satisfy a given need by conformity to appropriate requirements. Quality Assurance Those actions necessary to provide confidence that a service or activity will conform to requirements and that those requirements truly represent the given need. Quality/Safety Policy Manual An authorised document setting out the Quality and Safety Policies of PT Tenaga Baru Nuansa Persada and the Organisation's structure including brief description of how each requirement of ISO 9001 including the ISM Code requirements are addressed. The manual refers to detailed quality/safety system procedural documents and operating instructions. Quality & Safety Manager (QSM) The person responsible for ensuring that the requirements of the Quality/Safety System are understood, implemented and maintained. In addition the QSM is the designated person and is responsible for ensuring that the requirements of the safety aspects of the Quality/Safety System are implemented and for ensuring the safe operation of each ship and providing the link between the Company and those onboard the ships. Non-Conformance A deficiency in characteristic, documentation or procedure which renders the Quality/Safety of a service or activity unacceptable, indeterminate or a potential hazard. A non-conformance is when an activity is not going according to plan. Verification Investigation to confirm that an activity or service is in accordance with the specified requirements. Verification differs from inspection in the sense that verification is an investigation confirming that, for example, a specified inspection has been performed.


DEFINITIONS Continued ..... Standard For the purpose of this document the ISO 9001 Quality Assurance Standard and the ISM Code will be referred to as standards. Administration Is the Government of the State whose Flag the ship is entitled to fly. The Master Is the Officer in command of the vessel who is responsible to the company for the safety of the vessel, its crew, cargo and pollution prevention. Customers The party for whom services are directly provided by the Company, which are ship owners and charterers. The Company Means PT Tenaga Baru Nuansa Persada (TBNP).


PS01 MANAGEMENT RESPONSIBILITY AND AUTHORITY The management of PT Tenaga Baru Nuansa Persada recognises and accepts it's responsibilities for ensuring that adequate communications are made available as a foundation from which combined improvements can be based. The means by which this objective can be met embraces the following:1. The publication of - A Quality Policy and a Safety and Environmental Protection Policy. Each policy defines the Company's goals and objectives which state a firm commitment to Quality & Safety. Identification of key trained personnel within the organisation and defining their limits of responsibility and authority. The provision of adequate resources for verifying that quality services supplied by the Company are in accordance with objectives, through trained employees, both ashore and onboard vessels. The appointment of a management representative from within the management team for Quality and for Safety whose function is to maintain and have responsibility for the quality and safety system. Internal quality/safety audits are carried out to identify both Quality & Safety System non-conformities. Corrective action is applied to all identified non-conformities and follow up audits take place to ensure such actions taken are effective. Regular review, evaluation and analysis of the Quality/Safety System.

2. 3.

4.

5.

6.

FOR FURTHER DETAILED INFORMATION, REFER TO QUALITY/SAFETY PROCEDURE NUMBER QP 01


PS02 QUALITY & SAFETY MANAGEMENT SYSTEM The Company's policy is that its Quality/Safety System is central to the management process and to thereby ensure, that each part or function meets the Customer's requirements. The Quality/Safety System is designed to:(1) (2) (3) Satisfy the Company's aims and objectives to attain and maintain the desired quality and safety standards at optimum cost. Meet the Customer's need for confidence in the ability of the Company to deliver quality services which exceed the Customer's needs and expectations continuously. Quality and Safety management systems are integral for the safe operation of all ships and pollution prevention.

These objectives are achieved by the implementation of documented systems, plans and instructions which provide records to demonstrate performance. The documented quality/safety system has been designed to meet the ISO 9001 (2000) and includes all the requirements of IMO's - ISM Code for the Safe Operation of Ships and Pollution Prevention. The management system is defined and illustrated in:LEVEL 1 LEVEL 2 Quality/Safety Policy Manual. Quality/Safety Procedures Manual.

FOR FURTHER DETAILED INFORMATION, REFER TO QUALITY/SAFETY PROCEDURE NUMBER QP 02.


PS03 CONTRACT REVIEW The Company's policy is to ensure that all Owners requirements are adequately understood, documented and thoroughly reviewed by competent personnel. The object is to gain a clear understanding of the Customer's requirements, to consider whether these can be met and to agree terms. The Company are the owners and managers of tankers, crew agents and port and protective agents. The types of contract involved consist of management agreements, crewing agreements, agency agreements and letters of appointment. Any amendments to contracts are also reviewed.

FOR FURTHER DETAILED INFORMATION, REFER TO QUALITY/SAFETY PROCEDURE NUMBER QP 03.


PS04 DESIGN CONTROL The Company is not concerned with design control and therefore this requirement of the standard is not applicable or addressed in the Quality/Safety System.


PS05 DOCUMENT AND DATA CONTROL The Quality/Safety System is as described in PS 02 and documented in three levels. All the documents are controlled through a formal and defined system which ensures that current issues of documents are available at all times, both ashore and onboard the ships. This ensures effective communications are maintained throughout the Company and therefore, both shore and seagoing employees know the means of identifying, collating, indexing, filing, maintaining, retrieving and disposing of Quality/Safety related documentation. The approval, issue and control of all changes to documentation is described, in detail, in QP 05, including the levels of authorisation and method of distribution. Superseded documents are removed from use and controlled by the QSM who retains a Master List of all amendments to documentation which is readily available to users.



PS06 PURCHASING In carrying out the business of managing ships, and providing crewing and agency services the Company effects purchases of consumable stores, services, equipment etc. through suppliers and/or sub-contractors. Purchases are made against a list of approved suppliers or sub-contractors, except in cases of emergency, when the Master or Senior Management ashore will exercise control over the choice of supplier, specification requirements and verification activities. All orders are issued in accordance with Management Policies and Procedures and these are reviewed for accuracy, adequacy and specification data by competent staff before approving the purchase. The Company carry out evaluations of the Suppliers/Sub-contractors Quality Assurance provisions - such evaluations may include verification activities of the supplier/sub-contractor's facilities. To ensure quality services provided by the Company are maintained at all levels of the organisation, all staff pay great attention to the inspection and test of all services and products received.



PS07 PROCESS CONTROL The Company have identified and planned activities and operations which directly affect quality and safety including pollution prevention to ensure these processes are conducted under controlled conditions. Controlled conditions include: * documented procedures defining ship and shoreside operations where the absence of such would adversely affect quality and/or safety and pollution prevention; * compliance with applicable flag state, port state, and international resolutions, codes, and requirements; * compliance with applicable classification requirements;

* suitable maintenance of propulsion, navigation, safety equipment and accommodation; * the use of technically fit equipment to provide for transportation requirements;

FOR FURTHER DETAILED INFORMATION, REFER TO QUALITY/SAFETY PROCEDURE NUMBER QP07

P.T TENAGA BARU NUANSA PERSADAQUALITY/SAFETY POLICY MANUALIssue Date Issue Status : 01/07/07 : Issue 2 Authorised By : President Director Page : 22

PS08 INSPECTION AND TEST STATUS The inspection status of shipping services, ships, machinery and associated equipment is readily available by reference to appropriate Records, Survey Certificates, Inspection Reports, Planned Maintenance Data, Logs, Internal Quality/Safety Audits results and Management Reports. The inspection status of purchased goods, materials, equipment/agencies and services is readily available by reference to receipt records inspection and test records or similar suitable records to determine whether they are acceptable. The inspection status of cargoes carried is available by reference to cargo documentation and log book entries. Permit to Work systems include positive methods of identification of "Safe to Work" conditions.



PS9 CONTROL OF NON-CONFORMANCES Non-conformances describe circumstances which do not comply with planned arrangements such as adherence to agreements, a procedural document, operating instructions, a purchase order, management contract obligations, safety, accidents, incidents, hazardous occurrences and pollution incidents. It is Company policy to document and communicate to senior management all such identified non-conformances because this is paramount to the continual improvement of operations. The procedures stipulate responsibilities for identifying non-conformances and following these up with corrective and preventive action. The Company has established and maintain documented procedures to deal with these matters. Examples of non-conformances include but are not limited to: (a) (b) (c) (d) Complaints - internal and external. Accident reporting. Force-majeure contingencies. Near miss situations (hazardous occurrences).

All non-conformances are reviewed at Management Review Meetings described in QP01.



PS10 CORRECTIVE AND PREVENTIVE ACTION It is Company policy to consider that corrective and preventive action for any cause of incident or non-conformance shall take the form of a two-phase activity. (a) (b) First line action - the immediate action taken to restore safety, a service or make good a deficiency. Long term action - taken after careful consideration of all possible contributing factors and intended action to prevent recurrence in the future including analysis of data from subsequent investigations.

The Management System describes routine review and analysis procedures which consider performance failures, personnel problems, operating difficulties, near miss incidents, current legislation and recommendations. All these factors and relevant data are evaluated against procedures and corrective action taken in areas of perceived weakness. The object is to eliminate potential causes of quality and safety failure before they occur. The Company operates positive reporting procedures and acts upon all complaints against Company services or personnel. Senior Management meet on a regular basis to discuss operational matters and resolve any complaints and reported problems. When appropriate, these meetings are minuted with copies retained by each party to ensure corrective actions decided are fully understood and are effective.



PS11 CONTROL OF QUALITY/SAFETY RECORDS It is Company policy to maintain quality records which demonstrate conformance to specified requirements and which ensure :(a) (b) (c) (d) (e) (f) (g) (h) (i) The Quality/Safety Assurance programme meets all the requirements of ISO 9001 (2000) and IMO's - ISM Code for the safe operation of ship's and pollution prevention. The services provided meet contractual requirements whether provided ashore or onboard ships. Personnel, necessary to carry out management of the vessels, are qualified and experienced as appropriate. Selection and surveillance of suppliers and sub-contractors continues in a controlled fashion. Records are identified in the relevant quality/safety procedures which may be in hard copy or on computer. Audit, review and evaluation of the Quality/Safety Management System is carried out in line with procedures. All records are clearly identified, filed and stored and facilitate ease of retrieval and retention periods specified. Quality records are kept in an environment that minimises deterioration or damage to minimise loss and are readily retrievable. When authorised by Senior Management, records may be made available to Customers, or other designated persons. Unless otherwise authorised, all information and records are strictly confidential to PT Tenaga Baru Nuansa Persada Quality records may be in the form of electronic data and/or hard copy - in the case of the former, back up security will be maintained.

(j)



PS12 TRAINING It is Company policy to provide documented procedures which:(a) (b) (c) (d) (e) (f) (g) Ensure that personnel assigned to the various tasks connected with the provision of the services offered by the Company are adequately experienced and trained in that task. Identify training needs by means of ongoing appraisals of individual development and performance during operational activities and shipboard drills. Provide appropriate training for individuals in line with resources available and current operational demand. Encourage the learning from those more experienced to those less experienced in PT Tenaga Baru Nuansa Persada operations. Ensure all officers and crew are made familiar with the vessel on joining. Maintain adequate records of training and experience on file. Ensure that officers and crews are made familiar with the vessel and Company Quality/Safety and Environmental Policies, Procedures and Instructions.



PS13 SERVICING The Company does not involved in Servicing activities. Therefore this requirement of the Standard has not been addressed.


PS14 STATISTICAL TECHNIQUES The Company does not undertake or perform Statistical Techniques. Therefore this requirement of the Standard has not been addressed.

Signed ____________________________________ President Director

Date: 01/07/07

QSPolicyManual

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