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Worker Welfare at Pearl GTL

Qatar Shell and Qatar Petroleum in partnership

A programme that has won national, regional and international awards.

BUILDING PEARL GTL

to build one of the world’s largest energy projects

to ensure everyone goes home safely

A daunting challenge for QP and Qatar Shell

people seen as opportunity for investment, not a cost to minimise

no blueprint to copy

A novel approach to Workers’ Welfare

ALIGNMENT

A Healthy Population: Physically and Mentally

A Capable and Motivated Workforce

Qatar 2030 National Vision

A culture of care for the welfare of workers

Qatar Shell Vision

INNOVATIVE APPROACH

From To

‘Saying’ ‘Doing’

Camp

Food and Camp Issues/Complaints

Counselors

Sports Facility

Job specific Training Centre

Leadership Commitment

Leadership Accountability

Leadership Visibility

Diversity and Inclusiveness

Community

Worker Committee

Aunts and Uncles

Sports Leagues and events

Development Training Resource

Tangible Leadership Action

and Outcomes

WORKERS WELFARE – ‘HOME AWAY FROM HOME’

1,800 village staff Village Mayor and welfare team 200 volunteers -‘Aunties and Uncles’ 2 psychologists

42,000 beds >300 recreational events organised monthly Training centre 137,000 induction, 383,000

HSE training, 5,000 supervisors ILM UK

CONTRIBUTION IN MITIGATING RISKS

25 predicted work related fatalities

190 Non Accidental Deaths (NADs)

NAD rate of 1.2 deaths/1000 man years

Large number of riots, strikes with potential impact on progress

What could have happened

Unmitigated scenario - projected situation without case for change

1 construction fatality

58 Non Accidental Deaths (NADs)

NAD rate of 0.33 deaths/1000 man years

No strikes, no loss of productivity due to workers unrest

What happened

Mitigated situation – project life time of Pearl GTL (2007-2011)

BETTER PERFORMANCE

up to ~90% reduction in fatality rates,

~60% reduction in Total Recordable Case Frequency

HSSE

> 50% higher workforce productivity - peak construction

Productivity

~67% less leaks during commissioning

Quality

Low investment High benefit (only 6% over and above the standard cost)

Set a new benchmark (but people were still hurt)

QATAR SHELL ‘WW’ TERMS & CONDITIONS

Workers’ Rights, Salaries and Benefits

Communication, Communal Accommodation, Nutrition, Recreation

Transportation

Personal development

Access to Primary Health Care, professional counselling and mental health care

Leave rotation - frequency

Welfare Contract Clauses