QS 702 QS 702

Phase II: Encouraging the Phase II: Encouraging the Integration of Technology Into Integration of Technology Into

Higher EducationHigher Education

OverviewOverview• Team Process and Course OutcomesTeam Process and Course Outcomes

– The TeamThe Team– ObjectivesObjectives– Continuous Improvement Model & MetricsContinuous Improvement Model & Metrics– Elements of Course Grand FACRElements of Course Grand FACR

• Project OutcomesProject Outcomes– Problem StatementProblem Statement– Project FlowProject Flow– Solution StrategySolution Strategy– ConclusionsConclusions

• Why culture change is neededWhy culture change is needed• What elements are necessaryWhat elements are necessary• How change can be implementedHow change can be implemented

– SIPOC/PDCASIPOC/PDCA– OPCPOPCP

QS 702 QS 702

Phase II: Encouraging the Phase II: Encouraging the Integration of Technology Into Integration of Technology Into

Higher Education Higher Education

Team Process and Course Team Process and Course OutcomesOutcomes

The TeamThe Team

• Bill BaileyBill Bailey

• Sally ClickSally Click

• Pat HanleyPat Hanley

• Nicole RadziwillNicole Radziwill

• Kevin Van DewarkKevin Van Dewark

ObjectivesObjectives

1.1. Complete 6 toolkit assignments, presenting findings and recommendations as Complete 6 toolkit assignments, presenting findings and recommendations as phase reports, satisfying the problem statement identified by the team; phase reports, satisfying the problem statement identified by the team; Develop a team portfolio addressing the main elements of the LSSQTT tools Develop a team portfolio addressing the main elements of the LSSQTT tools pertaining to quality culture as it relates to the problem, building on previous pertaining to quality culture as it relates to the problem, building on previous work by the team members wherever possible.work by the team members wherever possible.

2.2. Review literature on the social context of technology and historical drivers for Review literature on the social context of technology and historical drivers for new technology adoption.new technology adoption.

3.3. Review literature pertaining to the forces, drivers and challenges which act on Review literature pertaining to the forces, drivers and challenges which act on higher education, now and in the future, to understand why culture change is higher education, now and in the future, to understand why culture change is necessary and what benefits could arise from changes in the culture.necessary and what benefits could arise from changes in the culture.

4.4. Identify cultural factors that will play a critical role in assimilating new Identify cultural factors that will play a critical role in assimilating new technological approaches in higher education. Understand what factors are technological approaches in higher education. Understand what factors are required for an organization such as an institute of higher education to required for an organization such as an institute of higher education to achieve those benefits through culture change.achieve those benefits through culture change.

5.5. Develop recommendations to effect the culture changes which will leverage Develop recommendations to effect the culture changes which will leverage technology to make higher education more effective. technology to make higher education more effective.

Continuous Improvement Continuous Improvement

Change Management ProcessChange Management Process– Applied consistent, focused leadership with Applied consistent, focused leadership with

team members rotating each weekteam members rotating each week– Used PDCA Process to encourage change Used PDCA Process to encourage change

managementmanagement– Focused on identifying stakeholders and their Focused on identifying stakeholders and their

needsneeds– Regular cycles of assessment and improvementRegular cycles of assessment and improvement– Emphasized cross functional work, and Emphasized cross functional work, and

breaking down barriers within the organizationbreaking down barriers within the organization– Used data based decision making, using data Used data based decision making, using data

for continuous improvement and benchmarkingfor continuous improvement and benchmarking

Metrics: Continuous Metrics: Continuous ImprovementImprovement

Modified Peer Ratings

6

6.5

7

7.5

8

8.5

9

9.5

Start up Tool 7 Tool 8 Tool 9 Tool 10 Tool 11 Tool 12

Participation

Attitude & Professionalism

Magnitude of Submissions

Quality of Submissions

Timeliness

Average

A concerted focus on continuous improvement enabled the A concerted focus on continuous improvement enabled the team to improve in all categories over the course timeframe. team to improve in all categories over the course timeframe.

Selected Elements: Grand Selected Elements: Grand FACRFACR

• Based on tool 7 and 8 content applied to objective 1, Based on tool 7 and 8 content applied to objective 1, it was found that leadership processes must be it was found that leadership processes must be clearly identified for a team to be able to function clearly identified for a team to be able to function effectively. effectively.

• Based on Startup and Tool 7 content applied to Based on Startup and Tool 7 content applied to Objective 2, the team found that a literature review Objective 2, the team found that a literature review could be targeted to various aspects of the problem could be targeted to various aspects of the problem statement each week, guided by the content of the statement each week, guided by the content of the toolkits.toolkits.

• As a result of the outcomes for Tools 8 and 9, and the As a result of the outcomes for Tools 8 and 9, and the Phase I process, the team was able to transition from Phase I process, the team was able to transition from a brainstorming approach to a routine, problem-a brainstorming approach to a routine, problem-solving approach as facilitated by the 8D and other solving approach as facilitated by the 8D and other tools in the second segment of this course.tools in the second segment of this course.

• Tools 7 through 9 were helpful in support of achieving Tools 7 through 9 were helpful in support of achieving Objective 4; the most important factor in changing an Objective 4; the most important factor in changing an organization is buy-in from top leaders.organization is buy-in from top leaders.

QS 702 QS 702

Phase II: Encouraging the Phase II: Encouraging the Integration of Technology Into Integration of Technology Into

Higher Education Higher Education Project Project OutcomesOutcomes

Problem StatementProblem Statement

• Determine Determine why culture change is why culture change is necessarynecessary to encourage the adoption to encourage the adoption and integration of instructional and integration of instructional technologies by faculty members, and technologies by faculty members, and what specific actions can be takenwhat specific actions can be taken to to create motion towards this culture create motion towards this culture change.change.– The results of this study will provide an The results of this study will provide an

empirically justifiable method for educational empirically justifiable method for educational organizations to assess and promote the culture organizations to assess and promote the culture change required to achieve the benefits, and change required to achieve the benefits, and evaluate whether those benefits are realized.evaluate whether those benefits are realized.

Project FlowProject Flow

Challenges, forces, and drivers acting

upon higher education

(Bill, Sally)

Establish factors that necessitate

cultural change(WHY)

Model for the culture changes which will leverage technology

(Kevin, Pat)

Social context of technology and

historical drivers for new technology

adoption (Nicole)

Establish desired cultural factors

(WHAT)

Propose an approach to

cultural change(HOW)

Solution StrategySolution Strategy

Conclusions from literature Conclusions from literature review answer review answer whywhy culture culture change neededchange needed• Funding, competition, accountability and access are Funding, competition, accountability and access are

the key challenges facing higher education todaythe key challenges facing higher education today• A collaborative environment, formation of social A collaborative environment, formation of social

networks, and institutional support are all required networks, and institutional support are all required to increase technology adoptionto increase technology adoption

• Fear that the technology will become obsolete soon Fear that the technology will become obsolete soon or will not be compatible, lack of professional or will not be compatible, lack of professional development opportunities, lack of sustained development opportunities, lack of sustained curriculum development support, and extra time curriculum development support, and extra time needed for both preparation and instruction all needed for both preparation and instruction all inhibit adoption of technologyinhibit adoption of technology

• All of these aspects require shifts in cultureAll of these aspects require shifts in culture

Conclusions from 8D answer Conclusions from 8D answer whatwhat is needed is needed• The 8D findings suggest that The 8D findings suggest that students whose careers students whose careers

will lead them back into academia should be will lead them back into academia should be educated in teaming methods early in their educated in teaming methods early in their educationseducations, since the need for strong leadership in , since the need for strong leadership in technology integration is driven by the highly technology integration is driven by the highly insulated nature of the academic work environment.insulated nature of the academic work environment.

• The proposed solution for this problem and a plan for The proposed solution for this problem and a plan for its implementation was presented as a SIPOC its implementation was presented as a SIPOC (Suppliers, Inputs, Processes, Outputs, Customers, (Suppliers, Inputs, Processes, Outputs, Customers, Requirements) Diagram.Requirements) Diagram.

• Review of the literature, application of LSSQTT, and Review of the literature, application of LSSQTT, and the first steps of 8-D confirmed the relevance and the first steps of 8-D confirmed the relevance and importance of the topic. The team has identified and importance of the topic. The team has identified and defined a significant, relevant problem.defined a significant, relevant problem.

Conclusions from FMEA answer Conclusions from FMEA answer whatwhat is needed is needed• Develop Develop training programstraining programs for faculty for faculty• Develop Develop controlscontrols to assure that learning to assure that learning

objectives are metobjectives are met• Enforce Enforce curriculum development standardscurriculum development standards• Institute Institute advisory committeesadvisory committees to assure relevance to assure relevance

of developed faculty skillsetsof developed faculty skillsets• Provide Provide faculty accessfaculty access to technical and change to technical and change

management supportmanagement support

SIPOC Model answers SIPOC Model answers howhow change can be implementedchange can be implemented

PDCA model also found to be useful for change management; PDCA model also found to be useful for change management; SIPOC process can be implemented in the context of a PDCA SIPOC process can be implemented in the context of a PDCA process. process.

OPCP applies continuous OPCP applies continuous improvement aspects to the improvement aspects to the modelmodel