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An Introduction to Quality Management in Building and Construction

Module 2 Managing Project Quality Page 1 of 8

An Introduction to Quality Management inBuilding and Construction

Module Two

Managing Project Quality

Managing Project Quality

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Managing Project Quality

!Key components of the ManagementSystem

!Developing a simple Management

System

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Key components of the ManagementSystem

In the development of systems to manage the quality on projects, the following 4components must be incorporated into the management system as illustrated in thefollowing diagram:

Each component of the management system is now explained in detail.

! Project Management Documentation

Management documents are higher level project documents and include such thingsas a project plan, quality plan, drawings, specification, etc. These documents shallhave:

" Documentation number

" Date of Original issue

" Revision dates & numbers

" Controlled copies listed to specified parties

" Register of documentation & revisions

" Revised sections identified

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See example quality plan attached as Quality Plan 1. Later in the program we willlook at completing a Quality Plan.

!Inspection & Test Plans (ITPs)

ITPs are used as a control mechanism on projects. They detail the procedures youwill be following to complete the key tasks on the project.

This component should include:

"Required standards & specification compliance, including limits

"Method of testing

"Frequency

"Responsibility

"Verification checklist

See an example of Inspection an Test Plan (ITP) attached as ITP 1. Later in theprogram, we will look at completing and ITP.

! Technical Product documentation

Product documentation is often the outcomes from the ITPs and provides data that

can be handed over to your client.In addition, your client may want to see copies of these documents as they may beon-selling the product to others.

This component should include:

" Test certificates

" Product data

" Warranty information

" Component material certificates

Product documentation relates to the technical information required on your buildingand construction project. It is the information that gives you the specification andquality detail required to design and build your project.

! Specifications

Specifications are further product detail.

This component includes:

" Scope of work

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Consider the diagram below. It depicts the many different areas that must betaken into consideration in the design of a management system for anorganisation in the building and construction industry.

Therefore, an organisation should develop processes that not just cover qualityrequirements, but deal with the many other regulations and issues that building andconstruction operators must meet in order to be successful in operation.

Benefits of developing a management system

The benefits of developing a simple management system are very substantial and

include:

Being more effective in our work

- ensuring all construction staff have same knowledge on each project

Our communication & documentation improves

- we have identified the best consistent documentation

- we have standard procedures for information reporting

Enables us to achieve our requirements client requirements

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- project requirements

- legislative requirements

- certification requirements

Protects from litigation

The management system assists in demonstrating our construction and projectmanagement skills. It protects us from claims that might occur if we do not haveadequate systems in place.

The Document Index for a Simple Management system

Below is an example of a what the document index would look like for a simplemanagement system of Exner Engineering:

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Exner Engineering has established several management policies and procedures thatcan be categorised by the following series numbers:

Series No. Policy/Procedure

Series ONE

Management Policies

01 Quality Policy

02 Environmental Policy

03 Occupational Health & Safety Policy

Series TWO

Construction Management

01 Quality/Project Management Plan

02 Preparation and Control of ITPs

03 ITP Proforma

Series THREEReporting Measurement, Improvement, Audit

01 Control of Non- conforming product

02 Non Conformance Report (NCR)

03 Non Conformance Report Register

Series FOUR

Continuous Improvement

01 Systems Improvement

02 Continuous Improvement Notice (CIN)

03 Continuous Improvement Register

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We will be looking at all of these quality documents through out this program.

The self earning task for this module is to review the following documents andgenerally familiarise yourself with their content:

Quality Policy

Quality/Project Management Plan

Inspection and Test Plan (ITPs)

As we will be studying these documents in detail in later modules.

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