E-Commerce Payments

Qhuba Consulting B.V. 34.28.93.16 (Ch. of Commerce Midden-Nederland)

Within Qhuba’s services portfolio the e-commerce arena is supported from multiple areas of expertise. Qhuba offers explicit knowledge on the usage of major e-commerce platforms such as ATG. Qhuba is well known for its interim management capabilities and program and project management functions. This overview focuses on the Qhuba’s payments practice and the relation to e-commerce. Qhuba payment services is a practice with over 15 years of experience in the payments industry for any transaction channel. We offer payment services based on in depth knowledge, competences and our international payments network. As we have been responsible for e-commerce payment products from a product, portfolio, processing, IT development and business management angle Qhuba’s payment practice can be of help for either new, existing or re-platform e-commerce initiatives. Vision E-commerce hardly stands on its own, often the retailer operates via multiple channels or is planning to broaden up channels with either mobile, retail POS, events or otherwise. The retailer strategy with regards to channels, the geographical focus, the required user experience, streamlined administrative and financial processes are important design aspects for the payment infrastructure needed. The portfolio of supported payment methods is closely attached to the specific targeted customer base. Enabling marketing and sales activities with discount vouchers, gift card acceptance and pre paid models can be highly effective but require functionality in order to be able to accept and administer these correctly. Business rules are to be determined and implemented in order to manage risks, prevent fraud and costs related to specific payment methods. All this aspects need to be taken into account when selecting a payment service provider, an acquiring bank or decide to opt for direct connections with payment processors. The payments arena has changed, standardization has been successfull in some markets and the need for complete outsourcing has diminished. A rational approach can lead to an effective design and requirement set with whom an improved control over costs and results can be achieved. Target audience Our services suit the larger e-commerce only merchant, mult i channel retailer and service providers who aim to service multiple customers. Approach An thorough understanding of the company´s strategy, market vision, product portfolio and customer base is required. We need to determine and score the current state of many items and match these to your future needs. We need insight in your business model, cross channel activi ties and customer segments. Do you operate a community with P2P transactions or B2C/B2B operation. What are the characteristics of the product portfolio and product delivery. How do you take care of payment reconciliation, exceptions, reversed transactions and manage fraud. What loyalty concepts are in place? Qhuba will assess this current implementation and will provide answers to questions like, how can we support the commercial strategy with a comprehensive payments platform, how can we reduce and manage all payment related costs, how can we tune payment solutions to specific client segments, product and delivery specifications. Our findings will be presented to the management prior to the next steps in were the alternative options will be fully exercised and the business case finalized. This will lead to a common view on the required payment facilities and now we will be able to determine next steps. Amongst the options are;

Select a (domestic or international) payment service provider Run a rationalized proprietary payment solution Select an acquirer with direct interfaces Combinations of these options

Market understanding In this stage we will manage the RfI or RfP to potential service providers or will jointly open discussions with potential partners or vendors. With our specific experience we will be able to negotiate the best terms and solution and will work closely with product management and purchase staff.