Qc training problem solving
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Transcript of Qc training problem solving
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QC Committee Meeting
Vincent 3-14-2012
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The Phases of Problem Solving
• Step 1: Containment• Step 2: Root-Cause Corrective Action• Step 3: Preventive Action
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The Phases of Problem Solving
• Step 1: Containment– Implementing a temporary control point
(inspection, test etc) to prevent the further movement of affected products.
– Identifying all products suspected of being affected by the problem
– Reworking or correcting any affected products
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The Phases of Problem Solving
• Step 2: Root-Cause Corrective Action– Short term corrective action is action that can be
taken immediately to prevent reoccurrence of the problem.
– Long term corrective action is corrective action that is most efficient and effective for the long run, but is potentially more expensive or difficult to implement immediately.
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The Phases of Problem Solving
• Step 3: Preventive Action– Other products and processes that have not yet
had the same problem should be evaluated to determine if the same or a similar problem could possibly affect them, and process changes implemented to prevent this from happening.
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Problem-Solving Process
• Identify the problem and scale• Take immediate action to stop the problem• List possible root causes• Search out the most likely root cause• Identify potential solutions• Select and implement a solution• Follow up to evaluate the effect• Standardize the process
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Current QC issues
• NOL Labels errors• Sample errors• Michaels label errors• Packaging