Q9 Presentation 9 18 2010 Onit Consulting Llc

ONIT Consulting LLCWho’s on your project?

Q9 Initiative

Presented by: Anna Gabara

ONIT Consulting LLC www.onitconsulting.org

Contents

Benefits of Q95

4

3

2

1 ONIT Consulting LLC Background

Q9 Defined

Target Customers of Q9

Q9 Step by Step

6 Why Hire ONIT?

7 Contact Information


ONIT Consulting LLC Background

ONIT Consulting LLC is a smart solution consulting

business. Our company is based on the belief that our

customers' needs, especially cost and reliability, are of the

utmost importance.

Our entire team is committed to meeting your needs. As a

result, a high percentage of our business is from repeat

customers and referrals.Commitment

Integrety

Teamwork

Our approach to contract work focuses on you and fully

understanding your unique set of project objectives,

budget constraints and overall goals, then providing

the perfect employee to join your team and help achieve

success.


Q9 Defined

ONIT developed Q9 because many times

after an issue is identified, contained, and

corrective actions are scheduled to be

implemented, some of the corrective actions

are never fully implemented and/or verified.

This may be due to another issue becoming

top priority, personnel changes or human

error. Q9 ensures the issue does not reoccur

or possibly snowball to an even larger one in

the future.


Q9 Defined

Teamwork

ProductsQuality

Q9

Q9 is based on three key

elements; Products, Quality, and

Teamwork.

Every product needs quality

standards to be implemented

within a team environment.

When a standard is not

implemented correctly or on-

time, companies lose money and

their valuable reputation.


Q9 Defined

Q1

Define the

team

Q2

Describe

the

problem

Q3

Temporary

fix

Q4

Identify

Root Cause

Q5

Verify

Corrective

Actions

Q6

Implement

Corrective

Actions

Q7

Prevent

Reoccurrence

Q8

Congratulate

Team

Q9

Follow-up

Q9 utilizes the basic 8

quality issue analysis

procedures but adds

a 9th principle, Follow

Up, to ensure increased

company profit margins

and customer

satisfaction.


Q9 Step by Step

ONIT will work with your team to identify the appropriate members to

help solve the issue. Having the correct balance of skills and expertise

is crucial to success.

Q1: DEFINE TEAM MEMBERS

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9


Q9 Step by Step

After the team members are identified, ONIT will immediately hold a kick off

meeting with all members to explore the Who, What, Where, When and Why.

The team will identify what the problem is

as soon as possible.

Q2: DESCRIBE THE PROBLEM

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9


Q9 Step by Step

After the problem is identified, ONIT will assist the team by quickly

implementing a temporary fix. Time is of the utmost importance during this

step in order to save costs, future shipments and most importantly your

company's reputation. ONIT will work with your team to provide timely,

accurate containment.

Q3: IMPLEMENT TEMPORARY FIX

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9


Q9 Step by Step

After the issue is contained, ONIT will use several statistical methodologies

to accurately identify the exact root cause of the issue. Processes such as

DMAIC, Fishbone Cause and Effect, 5 Whys and analytical problem solving

skills are just a few of the methods we will use.

Q4: IDENTIFY ROOT CAUSE

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9


Q9 Step by Step

After the root cause is identified, ONIT will help determine how the problem

needs to be resolved. Specific testing will be performed at this stage to ensure

the proposed solutions will ensure success when implemented.

Q5: VERIFY CORRECTIVE ACTIONS

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9


Q9 Step by Step

After the corrective actions have been tested and deemed acceptable by the

team, ONIT will develop a detailed implementation plan. All

resources, deadlines and specific duties will be documented and

communicated to the team.

Q6: IMPLEMENT CORRECTIVE ACTIONS

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9


Q9 Step by Step

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9

After the issue is identified, solutions are tested, implemented, and

verified, ONIT will help identify any internal documentation to be updated. Such

updates will help ensure this issue does not reoccur. ONIT will also help your

company start an issues tracking database. This will assist in future DFMEA

planning and significant cost reduction.

Q7: PREVENT REOCCURRENCE


Q9 Step by Step

After the project has been completed, ONIT will help recognize all the team

members involved in its success with a written report.

Q8: CONGRATULATE TEAM

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9


Q9 Step by Step

Q6

Q2 Q3 Q4

Q5

Q1

Q7Q8

Q9

ONIT will verify all assigned corrective actions were implemented correctly and

on time. In addition, ONIT will conduct a follow up audit within 6 months of

project completion to ensure the corrective actions that were verified are still in

place and working. This step is crucial to ensuring your company does not

experience the issue again or possibly a snowball issue if the appropriate

actions are not followed up on.

Q9: FOLLOW UP


Target Customers of Q9

have repeat in-house product or process issues.

need help analyzing specific product or process issues.

need help writing quality corrective or prevention action documents

such 8Ds, 3As, and/or FMEAs.

want to increase their companies quality standards and profit margins.

want to increase their customer satisfaction.

Organizations who….

www.onitconsulting.org

Benefits of Q9

Decreased Warranty Costs.

Increased Customer Satisfaction.

Decreased Product Replacement Costs.

Increased Profit Margins (Short and Long

Term).

1

2

3

4

5

7

Increased Company Reputation.

Increased Product and/or Process Quality.

Confidence in the Results.

Increased Efficiency.

Ensure Survival of the Product.

6

7

8

9

10

7

Increased Teamwork.

ONIT Consulting LLC

www.onitconsulting.org

Why Hire ONIT?

Reduce overhead and increase profit

margins. Eliminate employee added

expenses.

If your company changes direction or a

project loses funding there are no full

time employees to fire or

unemployment paperwork to contend

with.

Hire an ONIT employee for any duration

you chose.

ONIT's number one goal is completing

the project on time, on budget and

best of class quality. All ONIT

team members will go the extra mile to

make your project a success.

ONIT Consulting LLC

Cost Savings Trained and Ready to Go

Plans Change

ONIT employees come ready to do the

job with minimal guidance and training.

Project Success

Flexibility

ONIT Consulting LLC

Owner: Anna Gabara

Email: [email protected]

Cell: 512.779.0736

Website: www.onitconsulting.org

Contact Information

mailto:[email protected]

http://www.onitconsulting.org/

Thank you for your time!We look forward to being a part of your team.


Q9 Presentation 9 18 2010 Onit Consulting Llc

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