PWE Communication Efforts - · PDF fileOrganizational Changes. O. Communications Manager Hired...
Transcript of PWE Communication Efforts - · PDF fileOrganizational Changes. O. Communications Manager Hired...
![Page 1: PWE Communication Efforts - · PDF fileOrganizational Changes. O. Communications Manager Hired in March. O. Newly-created position and staff reorganization. O. Designated Division](https://reader033.fdocuments.in/reader033/viewer/2022051721/5a848ee47f8b9ad30c8baa12/html5/thumbnails/1.jpg)
PWE Communication EffortsTTI CommitteeMay 14, 2015DRAFT
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TopicsO Organizational ChangesO Project Notification Process to CouncilO Community Engagement O Customer Service Enhancements
DRAFT
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Organizational ChangesO Communications Manager Hired in March
O Newly-created position and staff reorganizationO Designated Division Communication Liaisons Established
O Reduce silosO Foster a unified, coordinated department approach
O Refinement of Existing Project Notification ProcessO Developed New CIP Engagement OpportunitiesO Customer Service Training for All Employees
DRAFT
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Project Notification ProcessO April 29, 2015 Memo to Council Members
O CIP ProjectsO Neighborhood Street Asphalt Overlay O Concrete Panel ReplacementO Routine O&M
DRAFT
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CIP Community Engagement Opportunities
Need ID/CIP meetings
Pre-Engineering
CIP Approved Design Pre-
Construction
Need ID/CIP Meetings
Pre-Engineering
CIPApproved
Pre-Design Design Pre-
Construction
Beginning 2015
Pre 2015
Community Engagement Opportunities
DRAFT
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Customer Service Goals Training Responsive Professional Adding Value for Residents
& Businesses Training DRAFT
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Customer Service ChangesO Historical InvestmentO PWE 2015 Strategic ObjectiveO PWE Leadership SeminarO Coming Soon: Customer Service Training Contract
DRAFT