Putting the smart into smart phone learning Performance Support Session 309

Putting the smart into smart phone learning

Performance SupportSession 309

Ruth HaddonChief Operating Officer

Epic Learning Inc,

Introduction

Moving to mobile

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Moving to mobile


We learn by doing


We love to talk


And to search


On the job support Where do we learn anyway?

FilterIntegrate Represent

1 2 3

Not too much


Whenever

In the right place

At time of need

Task support

Task processing Metaphor

Explicit

Easy to understand

Language simplification

The 5 momentsof learning need


1. Learning for the first time2. Learning more3. Remembering and applying4. Learning when things change5. Learning when things go wrong


5 moments of learning need

MotivationAbility Triggers

RemindersSidekicksJob aids

Support embedded into software

1 2 3

Persuasive / SocialTechnologies

Multi-device learning

e-learning

Classroom courses

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How can we deliver mobile performance support?


1. Performance support resources


What’s possible?


Quick reference

How to guides

Diagnostic tools

Job aids

Types of resources


Quick reference

How to guides

IMAGE OF THE REME DIAGNOSTIC

NEEDED

IC to send link Needs to be an image of a

video with a person in it

Types of resources

Media types



2. Helping people find resources support portals & structures

Custom portal – task based structures


Intranet – company wide


Supporting leaders implement change


Portal layergathering existing material



3. Mobile deliveryPerformance support apps


Ministry of DefenceTraining and mobile support

Mobile fault finding support Vehicle mechanics


Just in time mobile job aidSBAR


NHS pain controlBuild your own mobile support



TransferEnsuring the effectiveness of formal training

Forgetting curve

Series10%

10%20%30%40%50%60%70%80%90%

100%

Series 1

Propping up the forgetting curve

Series10%

10%20%30%40%50%60%70%80%90%

100%

Series 1


An integrated training strategy


What does the future hold?

Flights

Negotiation:Top tips

Next appointment:

Mike Meetingchecklist

Contextual performance support



Tin Can

Google glasses slide

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In summary


Mobile Performance support


Ensuring transfer of

training

Supporting new learning

on the job

Is good for

Flexible resources

Portals

Integration with

existing software

Support it with

Timing

Connectivity

Tracking (or not!)

Consider

Phone features

Want to know more?


Questions


[email protected]

Thank you

@epictalkUSA

Putting the smart into smart phone learning Performance Support Session 309

Documents

Transcript of Putting the smart into smart phone learning Performance Support Session 309