Putting The iPad to Work In The Field

Sept 27th, 2012

Speakers

Vidya ChadagaDirector of Product Marketing

ServiceMax Inc.

Sarah HowlandEditor In Chief

Field Technologies

Agenda

ServiceMax Rugged Devices vs Smart Devices

Mobile App Revolution

Field Service & iPad Adoption

ServiceMax Mobile

Field Technologies Case Studies

Goodbye Rugged Devices, Hello Smart Devices!

Less up-front investment Business & life

interconnected Can be ruggedized Cool-factor with zen-like

experience Brand image

↓ Single-use device

↓ Inflexible

↓ Expensive

↓ Bulky and cumbersome

↓ Training needed

It’s an App-Centric World!

What’s Driving the Adoption?

Device cost and availability User adoption and ease of use Improved operational metrics and revenue generation Architecting the customer experience Increased employee collaboration

Field Service Techs Love Mobile Apps

Why? Because it delights customers!

What Delights Field Service Customers?

Exact appointment times Customer tolerance for 4-8 hour

windows is evaporating

A rapid response Meet or exceed SLA times

First visit fix Fast resolution and no return visit

required

Knowledgeable field technician Right person with the right skills

and right parts

Fast and accurate billing Audit trail, time stamp arrivals/

departures, signature approvals

Mobility Delivers This Delight!

Mobile Field ServiceAdoption Spending

Key Service Metrics

Mobility becomes even more critical

3 Mobility impacts on revenue

2 Mobility impacts on effectiveness

1 Mobility impacts on productivity

Transform the Service Lifecycle to Achieve Value-driven Outcomes

Mobile CloudSocial

The Complete End-to-End Cloud-Based Field Service Solution

ServiceMax Mobile

ServiceMax Mobileon-demand, anytime, anywhere

Smart PhonesiPadLaptops

Calendar view of work orders and associated tasks

GPS route planning and step-by-step driving directions

Invoicing with on-the-spot signature capture

Real-time collaboration and problem resolution via ServicePulse and FaceTime

ServiceMax Mobile for iPad

Signature capture

Calendar

GPS

Joe, the Plumber

ServiceMax Mobile for iPadVisit www.ServiceMax.com or the Apple iTunes Store

http://www.servicemax.com/ServiceMaxiPadTrialSignup.html

Try it for Free!

Top 5 Reasons to Embrace Smart Devices

5 Stay on top of everything!

4 Handle escalations as they happen

3 Provide timely product service

2 Help your customers anywhere anytime

1 Fix it the first time around

Speakers

Vidya ChadagaDirector of Product Marketing

ServiceMax Inc.

Sarah HowlandEditor In Chief

Field Technologies

McKinley Equipment Corp

Overview • McKinley Elevator sells, installs, and

repairs home elevators, wheelchair lifts and stair chairs

• McKinley Equipment sells, installs, and repairs loading dock, warehouse, and commercial doors

What’s their solution?• Using ServiceMax software on the iPad3

to replace paper work orders and invoicesWhy the iPad?

• Low cost• Built-in signature capture

Redlands Police Department

Overview • Police department serving Redlands, CA

What’s their solution?• Using iPads and a mobile GIS application to

replace vehicle-mounted laptopsWhy the iPad?

• Lower cost solution turned rugged via OtterBox cases

• Minimal training

The City Of Corpus Christi

Overview:• 26 divisions within the city, including

utilities crews, streets crews, garbage crews, etc.,

• 1,500 field workersWhat’s their solution?

• Corpus is currently migrating all of its field workers from a variety of devices including Dell, BlackBerry and Psion to the iPad

Why the iPad?• Field workers were demanding it• Creates buy-in, makes deployment easier

Q&A