Putting people first: accessibility through design
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Putting people first: accessibility through design Marie Cheung @mariecheungsays @wearesnook
Transcript of Putting people first: accessibility through design
Putting people first: accessibility through design
Marie Cheung
@mariecheungsays @wearesnook
What do we mean by ‘accessibility’?
Service design is about putting people first.
| Slide title
End-to-endBack-to-front Inside and outside
1. Engage, listen and learn2. Design the whole experience3. Do it, and do it again
1. Engage, listenand learn
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What are the future needs of Wheatley Group’s existing and potential customers?
| Engage, listen and learn
8 weeks65 people
| Engage, listen and learn
How would you design for Chris?
| Engage, listen and learn
“We need empathy to understand complex needs”
– Member of Glasgow Disability Alliance
| Engage, listen and learn
Language is important. Beyond plain English.
hemingwayapp.com
| Engage, listen and learn
Reduce bounce rates when you design with people.
Save money, time and frustrations.
| Engage, listen and learn
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How might we use digital technologies to support young people’s mental wellbeing?
| Engage, listen and learn
90% of 16 to 24-year-oldsin the UK usea smartphone
| Engage, listen and learn
| Engage, listen and learn
Who likes GIFs?
| Engage, listen and learn
| Engage, listen and learn
2. Design the whole experience
Young people13-21 year old
| Design the whole experience
Youth-related workers
Service managers, planners & policymakers
Resource Platform
Sign post to other services and consider the whole landscape / market
| Design the whole experience
Campaign
Instead of bringing users to your service, bring your service to the users
Toolkit
Teach other people how to do it as they might have better access to users.
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How can we make our designs more accessible to the staff who will need to take them onboard?
| Engage, listen and learn
A user journey captures details of a person’s interactions over time in relation to a service.
| Design the whole experience
| Design the whole experience
Bring the story to life in a film
3. Do it, and do it again
Her home in a nice quiet location, present satisfaction is high but can you see the future through a customer survey?
| Do it, and do it again
Right time.Right place.Right interaction.
| Engage, listen and learn
| Do it, and do it again
We’re all part of the solution.
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It’s a way of asking questions.
| Do it, and do it again
1. Engage listen and learn2. Design the whole experience3. Do it, and do it again
Thank you!@mariecheungsays @wearesnook wearesnook.com
