Putting People Back at the Heart of Work
25
Putting People Back at the Heart of Work By Doug Shaw – For Workplace Trends 2012
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13-Sep-2014 -
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Slides from a talk I gave about making work better for the Workplace Trends conference in London, October 25th 2012
Transcript of Putting People Back at the Heart of Work
Putting People Back at the Heart of Work
By Doug Shaw – For Workplace Trends 2012
We are born with a sense of fairness and community, and a desire to share
Some of us are also born with a questionable dress sense, a love of the outdoors and an interest in cycling…
People matter…
…though maybe not, according to F W Taylor
• Transfer control from workers to management
• Enforce standardization
• Enforce working conditions
• Enforce cooperation
As our service expectations rose, so did our reluctance to be controlledSmart businesses empower people to give better service.Employee service first, customer service follows.
This is how customer service felt back then!
Communication……..not broadcast
Social tools can be a part of the solution….when the cultural fit is right
Collective Conversations – Make Work Better Your views matterInvolvementDiverse
Authenticity:Bringing the real you to work
True ActionsTrue voice
Vulnerability:Being the real you at work
Tough, and worth it
Simplicity:Enabling your best work
1 – Use your best j
udgement
2 – There will be no other ru
les
Transparency:
Understand why
Start from full disclosureand work back
Bring the outside in
Lunch is Not for WimpsVital for Engagement
Fear…
So Why Isn’t Work Better Already?
…of spiders? Nope.
…of vampires? Nope.
…of rollercoasters? Nope.
Fight the Fear!
Start Small:Collective ConversationsLunch and LearnWatch The Belief and Confidence Grow
The Trust Overlap
What You Say
What You Do
When what you say and what you do overlap, you get trust. And that’s cool. When they don’t, you get trouble. And that’s what you deserve.
Further Reading
WithoutPeopleYou’reNothing
Photo CreditsPhotos © Doug Shaw, except:F W Taylor http://en.wikipedia.org/wiki/File:Frederick_Winslow_Taylor_crop.jpgCustomer mousetrap http://www.flickr.com/photos/gordon2208/6237893181/Theatre masks http://thebyt.com/2011/07/audition-advice/Status Update http://www.breakingcopy.com/social-media-flowchart-statusCollective Conversations – UnknownRussian Dolls http://www.flickr.com/photos/mrlerone/3510863467/Vulnerable http://www.flickr.com/photos/pinkcotton/3477692376/Rulebook http://www.flickr.com/photos/lyngraft/5874905800/Cloudless Sky http://www.flickr.com/photos/allanrojas/311157831/Lunch and Learn - UnknownSpider http://www.flickr.com/photos/26438163@N00/336571638/Roller Coaster http://www.flickr.com/photos/nic/125931314/Fear Cartoon drawn by Creative ConnectionAcorns http://www.flickr.com/photos/aoimedia/5111813088/Joe Strummer - Unknown
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