NTT DATA welcomed Dell Services into

the family in 2016. Together, we offer one

of the industry’s most comprehensive

services portfolios designed to

modernize business and technology

to deliver the outcomes that matter

most to our clients.

Hospital IT in a Box by NTT DATA

Put Day-to-Day Patient Care First With a Fully Integrated Cloud Solution

The healthcare industry in India is unlike any other in the world. In fact:

• The healthcare system is under-consumed and under-served, with approximately US$80 spent per capita, 14 beds and 0.75 doctors for every 1,000 patients, and only 30% of patients with insurance coverage.

• The industry is still growing and highly fragmented, with about 70–80% of delivery, labs and pharmaceuticals made up of private players.

• Healthcare delivery is unorganized and spread out across different formats, consisting of mostly small players and private organizations.

• The treatment of non-communicable disease is surpassing communicable disease.

Organized private healthcare players are struggling to deal with increasing demand for quality care while competing with emerging unorganized organizations. If organized players, and particularly hospitals, are going to keep up, they

need to meet a few clinical and non-clinical goals, including:

Non-clinical• Increased productivity for doctors,

paramedical staff and administrative staff

• Better cost control• Improved revenues• Increased bed occupancy• Higher utilization of medical

equipment, lab facilities and pharmacy within hospital

• Value-added services and growth into new geographies

Clinical• Improved capturing for high volume,

complex patient data• Measured treatments results using

meaningful use guidelines for clinical data

• Increased patient engagement to improve loyalty and brand awareness

In order to meet these goals, organizations need to be able to turn clinical and non-clinical data into actionable insights and streamline day-to-day processes using innovative technology.

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Hospitals are increasingly turning

to IT solutions to solve a variety

of challenges and business needs.

Automating processes to increase productivity and improve careHospitals are exploring possibilities to automate most, if not all, functions within a hospital. This includes clinical, non-clinical, back-office, customer relationship and image management, remote care delivery and collaboration and analytics processes. The need for increased productivity and improved healthcare delivery is driving end-to-end automation.

Mitigating the risk of adopting new technology and innovationsIndia is currently a hotbed of innovation, and the startup culture is at its peak. While healthcare is certainly benefiting from this, choosing which new technology to implement can be risky. Organizations need to consider if the innovation has long-term sustainability and how the transition to a new technology will affect their current processes.

In order to mitigate these risks, organizations can utilize a standard framework with plug-and-play capabilities that supports innovation.

Implementing mobile capabilities for on-the-go careWith the proliferation of mobile phones, always-on consumers want to be connected 24x7. This trend, when coupled with the inadequate availability of healthcare, gives rise to the need for patient applications and telehealth solutions. And since 70% of patients in India pay for their healthcare out of pocket, they expect quality care that includes access to electronic medical records (EMRs) and healthcare information on their mobile phones.

Getting best-in-class application support for long-term sustainabilityIn the past, hospitals have had to utilize application vendors without clear product roadmaps for new releases and updates due to a lack of options. This means the applications were usually built to cater

to one hospital and then adapted to suit the needs of other hospitals. These one-size-fits-all applications attempt to serve all functions of the hospital with mixed results. Hospitals need applications that:

• Include cutting-edge technology and world-class support

• Enable modular design to support a wide variety of work processes

• Have clearly published product roadmaps

• Meet and exceed their unique needs

Enabling a seamless exchange of dataDisparate data culled from different systems can result in disorganized workflows for hospital administrative staff and caregivers. A standards-based integration solution that seamlessly exchanges data between a wide variety of automated functions can significantly improve collaboration at the point of care. Initiating best practices for the smooth adoption of new technology and processesThe implementation of an application is only as successful as its adoption. When end users fully embrace the application (and its new processes), organizations can consider the implementation a success. One way to do this is with a proven methodology for change management that reduces risk, provides predictable outcomes and ensures a smooth transition to the new state.

Embracing rapid change with flexible application solutionsAs Indian hospitals embrace the shift from communicable to non-communicable diseases, the need for more beds and more doctors increases. The private sector is stepping up to cater to this demand. Many hospitals want to expand their health services and open new branches. To do this, they need an agile back end application solution that allows them to rapidly open new facilities and support self-service and pay-by-use capabilities.

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Finding expert support with healthcare backgroundsHospitals save lives. And they need service providers that can offer them the expert support they need to deal with life-or-death situations on a daily basis. Providers that staff consultants and healthcare industry experts, including doctors, nurses and clinical administrative staff, can offer unique insights into patient and caretaker needs.

Putting day-to-day patient care firstThe primary focus of hospitals is to provide top-notch patient care. While the power of technology needs to be harnessed for this, constant monitoring is a distraction and a waste of resources that could be better spent on patient care. Ever-changing business needs also present a challenge as the hospital needs to keep their IT staff up to date with current technologies and processes.

NTT DATA can helpHospital IT in a Box by NTT DATA is an integrated cloud solution that offers best-of-breed software applications available in a software-as-a-service (SaaS) model. The solution covers all the functional needs of a hospital from an IT solution perspective.

The centralized instance of application in a public cloud reduces the total cost of ownership (TCO), simplifies IT for the hospital and allows resources to be invested in the core — healthcare delivery.

The solution is built to harness the power of public clouds and works with touch devices and speech-to-text recognition technology with 95% accuracy to improve speed and ease of data capture in the front end.

End-to-end solutionAs the global leader in healthcare IT, NTT DATA has created an end-to-end solution catering to all possible functions in the

hospital. The solution includes modular, best-of-breed applications that help hospitals with:

• Non-clinical functions such as: - OPD/IPD management includ-

ing appointments, registration, billing, scheduling

- Lab, radiology and pharmacy management

- Ward management - OT/CSSD - Blood bank - Housekeeping - Diet management

• Clinical functions such as: - Medical records - Diagnosis - Treatment plans - Prescriptions - Discharge summary - Computerized physician order

entry - Telemedicine

• Enterprise resource planning functions like:

- Finance/accounting - Human capital management - Supply chain management

• Customer relationship management and patient relationship management through patient apps

• Image management• Business process management• Analytics

Hospital IT in a Box is a one-stop solution that automates all hospital and patient processes.

Plug-and-play solution frameworkOur solution enables the implementation of the latest and greatest software application innovations using a plug-and-play approach. This minimizes the risk for software investments and provides much-needed stability.

Best-of-breed application stackWith proven expertise providing support for leading healthcare applications such as Cerner and Epic, NTT DATA is a global partner with the top vendors for hospital information system, EMR, enterprise risk management and customer relationship management applications. We only work with vendors that have:

• Deep domain functionality built into their product

• A clear roadmap for product enhancements

• World-class processes

As the hospital evolves, the enhancements in the product also evolve to keep pace. The need to invest in a new solution all over again is eliminated.

Figure 1: Intelligent image and business process management

Image management

Business intelligence

Integration engine

Clinical operations Non-clinical operations

Back-office management

• EMR – clinical applications

• Doctors, surgeons and clinicians

Functions:Appointment scheduling, registration, billing, reporting, procurement

Functions:Finance, HR, inventory, payroll, reports

Business process management

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NTT DATA methodologiesOur proven approach has been fine-tuned over decades of serving global healthcare clients. It includes:

• Pre-implementation consulting• Solution architecting• Business process blueprinting

(current and future state)• Implementation and training• Cloud deployments• Development methodologies such

as Agile and rapid application development

• Program management• Support to enhance adoption of

applications• Optimization of applications to fit

your unique requirements

Public cloud deploymentHospital IT in a Box, an NTT DATA Cloud Services solution, is deployed on a public, multi-tenant cloud using SaaS.

This helps minimize the cost of huge upfront hardware/software investments and lowers the cost of upkeep.

With 24x7 support and remote management, the availability is far superior to on-premises server rooms.

Safety, security and compliance• Physical security includes

geographically distributed facilities with redundant data, CCTV monitoring, strict access control and seismic bracing

• Fully redundant power, cooling, network and automatic failover of instances

• Deployment of firewalls, anti-virus and anti-malware technology

• Encryption of data in transit and multi-factor authentication are also available

• Data center complies with a number of global security and privacy standards

In-depth healthcare expertiseGlobally, NTT DATA, formerly Dell Services, has solved healthcare challenges for the last 25 years. Some of the key capabilities and accolades include:

• Over 15,000 employees, including 1,000 clinicians

• We provide IT services for more than 4,000 hospitals and serve more than 400,000 physicians globally

• More than 10 billion medical images managed and secured in the cloud

• The first FDA-approved personalized medicine clinical trial for pediatric cancer

• 71% of Stage 7 HIMSS EMR adoption model hospitals are our customers

• Largest HIPAA-compliant private healthcare cloud

NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

© 2016 NTT DATA, Inc.  All rights reserved. November 2016 | NTTD2035_Cloud Brochure_1.indd | Rev. 1.0

Visit nttdataservices.com to learn more.

Ongoing support servicesOnce we deploy a solution, we can provide ongoing IT operations and support. In this phase, we help hospitals unlock the value of the solution using business intelligence capabilities and advisors. Our services include:

• Expert advisors to support changing business needs with intelligent reports for informed decision making

• Ongoing L1/L2 support of application and infrastructure• 24x7 help desk with ticketing tools• State-of-the-art management tools • Business continuity services• Strategic planning and change management• Predictive analytics

Hospital IT in a Box provides:• Best-in-class services and support across the entire hospital, all from a single

vendor• Standards-based single integration engine as a bridge between all applications to

reduce complexity and TCO• Proven implementation methodologies that reduce the risk of failure and help

enable optimal business outcomes• Public cloud deployment reduces TCO, provides flexible SaaS models and future-

proofs the solution• Real-time dashboards and intelligent reports anywhere, any time to cater to

dynamic business needs

We help hospitals simplify IT so they can get back to what’s most important — patient care.