THE

PULS

E O

F TH

E EM

PLO

YEES

The essence of competitiveness is liberated when we make people believe that what they think and do is important – and then

get out of their way while they do it- Jack Welch, General Electric

THE

PULS

E O

F TH

E EM

PLO

YEES

The Pulse of the Employee is conducted to measure the employee satisfaction/morale

and motivation level . It is aimed at providing all employees a formal

opportunity to communicate their opinion about their job, the company and its culture.

OBJ

ECTI

VES

To identify the positive and negative norms that influence the work effectiveness of FFC employees using appropriate statistical techniques.

Assess and frame the sources of satisfiers and dissatisfiers at work.

Recommend apt solution to address the employee satisfaction profile of the organization.

WH

Y ST

UDY

M

OTI

VATI

ON

? It is extremely important yet, abstract

concept. It is the foundational concept in Human

Resource Management and Organization Development

It shall increase our ability to predict behavior and outcomes in the long run.

It is perceptible and measurable (using employee efforts or choice/preference)

It helps organization by shedding light on the perception of employees on job design, job assignments, performance management and rewards/incentive management.

PRO

JECT

M

ETH

OD

OLO

GY

Phases of the Project

Platform Development – determination and development of the best software package

Content Administration – development of behavioral categories including identification of factors to be used in assessing each organizational facet

Survey Administration – actual roll out of the survey

Data Collation and Analysis – statistical analysis and presentation of findings and conclusion

PRO

JECT

M

ETH

OD

OLO

GY

Phase 1: Platform Development

LimeSurvey, a leading Open Source Survey Tool, will be used to identify and gauge the Employee Engagement Index and the normative profile of the organization.

The survey has two (2) parts: Demographic Information and Category Analysis.

A 5-point scale will be used to measure the response/belief to the statement. 5 Completely True

4 Mostly True3 True to some extent2 True to small extent1 Not true at all

PRO

JECT

M

ETH

OD

OLO

GY

Phase 2: Content Administration (15 Behavioral Categories/Organizational Facets)

Organizational and Personal Pride Performance Excellence Teamwork Leadership Rewards and Incentive Management Colleagues and Associate Relation Organizational and Personal Purpose Innovativeness and Creativity Learning and Development Business Partnership Team Communication Decision making Process Workplace and Resources Business Processes Work life Balance

PRO

JECT

M

ETH

OD

OLO

GY

Phase 2: Content Administration (Instrument Validation)

Organizational Norms Opinionnaire by Mark Alexander (Categories like Performance Excellence, Teamwork and Communication)

Organizational Diagnosis Questionnaire by Robert Preziosi (Categories such as Purposes, Structure and Rewards.)

Systems-Linked Organization Model by Michael Marquardt (Believes that organization can be studied by focusing on dynamics such as People, Technology and Knowledge)

PRO

JECT

M

ETH

OD

OLO

GY

Phase 3: Survey Administration

The Training Section will administer this initiative on 12 and 13 May at the Training Room B

All employees are required to participate

10 staff will take the survey for every 30 minutes starting at 9:00AM

Supervisors are expected to schedule their people in a way that would not jeopardize the normal operation of their section

Each survey respondent shall be given a token (username and password) to access the platform

PRO

JECT

M

ETH

OD

OLO

GY

Phase 4: Data Collation and Analysis (Statistical Techniques Using Predictive Analytics Software)

Measures of Central Tendency – quantifies the average of a set (Mean, Median, Mode, Quartile)

Measures of Dispersion – quantifies the spread of data (Standard Deviation, Range)

Measure of Relationship – quantifies the degree of relationship (strength and direction) between two variables (Pearson Product Moment Correlation)

Hypothesis Testing – method of making decisions using data (ANOVA or Analysis of Variance)

People won’t care how much you

know,until they know how much you

care.

THANK YOU

by:Training Section

Organization Development Department