Public Transport Statistics - February Report March 14

8/12/2019 Public Transport Statistics - February Report March 14

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Statistics Report

February 2014


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TABLE OF CONTENTS

PUBLIC TRANSPORT ......................................................................................................................... 3

1. HIGHLIGHTS ................................................................................................................................ 3

2. PUBLIC TRANSPORT PATRONAGE .......................................................................................... 4

3. PUBLIC TRANSPORT SERVICE PERFORMANCE .................................................................. 14

4. SPECIAL EVENT PUBLIC TRANSPORT SERVICES ............................................................... 19

5. REGISTERED SERVICE NOTIFICATIONS UNDER THE LAND TRANSPORTMANAGEMENT ACT 2013 ......................................................................................................... 22

6. PUBLIC TRANSPORT SERVICE DEVELOPMENT PROJECTS .............................................. 23

7. PUBLIC TRANSPORT PROMOTIONAL ACTIVITIES ............................................................... 24

8. PUBLIC TRANSPORT CUSTOMER SERVICE CHANNELS .................................................... 259. MONTHLY CYCLE MONITORING REPORT ............................................................................. 26


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PUBLIC TRANSPORT

1. HIGHLIGHTS

Patronage

Auckland public transport patronage totalled 70,824,030 passengers for the 12-months to Feb-2014,an increase of +0.6% on the 12-months to Jan-2014. February monthly patronage was 6,070,570,an increase of 430,610 boardings or +7.6% on Feb-2013, normalised to ~ +5.1% accounting foradditional special event patronage in Feb-2014 compared to Feb-2013. No normalisation requiredfor business days due to equivalent business days in Feb-2014 compared to Feb-2013.

Rail patronage totalled 10,879,359 passengers for the 12-months to Feb-2014, an increase of +2.0%on the 12-months to Jan-2014. Patronage for Feb-2014 was 1,005,372 an increase of 216,295boardings or +27.4% on Feb-2013, normalised to ~ +15.2% after adjusting for special events in Feb-2014 compared to Feb-2013.

The Northern Express bus service carried 2,339,952 passenger trips for the 12-months to Feb-2014,

an increase of +1.1% on the 12 months to Jan-2014. Northern Express bus service patronage for

Feb-2014 was 196,539, an increase of 25,985 boardings or +15.2% on Feb-2013, normalised to ~+9.8% accounting for special events in Feb-2014 compared to Feb-2013.

Other bus services carried 52,060,766 passenger trips for the 12-months to Feb-2014, an increase

of +0.5% on the 12-months to Jan-2014. Other bus services patronage for Feb-2014 was 4,408,736,

an increase of 275,971 boardings or +6.7% on Feb-2013, normalised to ~ + 6.6% accounting for

special events in Feb-2014 compared to Feb-2013.

Ferry services carried 5,543,953 passenger trips for the 12-months to Feb-2014, a decrease of -

1.6% on the 12 months to Jan-2014. Ferry services patronage for Feb-2014 was 459,923, a

decrease of -87,641 boardings or -16.0% on Feb-2013. Ferry patronage on the Commercial

Waiheke ferry service is showing a sharp decrease when compared to the same month last year.

This anomaly is being investigated and will be reported back at the next board meeting.

Service Performance

For rail, service punctuality in Feb-2014 was 88.9%, compared to the average for the 12-months toFeb-2014 of 87.6%. Service delivery was 97.9%, compared to the average for the 12-months to Feb-2014 of 97.5%.

Initiatives

Preparations to complete AT HOP smart card ticket roll-out in March 2014, with theremainder of the minor bus operators to go live in March.

Preparations for the introduction of the EMUs on the Onehunga Line in late April. Discussions have commenced to extend both the frequency and the operating span of the

Northern Express service on weekends to better meet the constant demands created byevents in the Auckland CBD.

A bigger 49 seat ferry has commenced operation for West Habour to Downtown service. On 9

th February bus timetable changes were implemented to reflect actual run times on

North Shore, Central suburbs and South Auckland, to improve timetable reliability. With the completion of the consultation for Green Bay / Titirangi, discussions have started

with the operator (Urban Express) to implement improved services. West Auckland, Franklin (Pukekohe) and Hibiscus Coast service designs are underway for

consultations on the New Network planned for second half of 2014.


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2. PUBLIC TRANSPORT PATRONAGE

Network Wide Summary

Normalising factors used on actual patronage counts in this report for Feb-2014include:

Normalised to account for additional special event patronage in Feb-2014 compared to Feb-2013 (~ +2.4% impact network wide and ~ +5.1% rail), including the Dick Smith NRL9s,Rapture Eminem Concert and a number of other sports events.

There was one weekend network closure in Feb-2014 and a second weekend partial closure,plus early evening ramp-downs placed on the Eastern and Western Lines during Feb-2014.Overall impact was the same in Feb-2014 as Feb-2013.

Auckland public transport patronage totalled 70,824,030 passengers for the 12-months to Feb-2014,an increase of +0.6% on the 12 months to Jan-2014 as illustrated at Figure 1.Patronage for Feb-2014 was 6,070,570 boardings, an increase of +7.6% (+430,610 boardings) on Feb-2013,normalised to ~ +5.1%.

Figure 1. Total Patronage 12 Months Roll ing Total

A breakdown of patronage by month, 12-months rolling total and financial year-to-date (Jul-2013 toFeb-2014) is provided atTable 1.

For the financial year-to-date, seven months from Jul-2013, patronage has increased by +3.9%(1,749,090 boardings) compared to the same period in the previous financial year.

0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

70,000,000

80,000,000

Total Patronage 12 Months Rolling Total

Su m o f F erry p ro gres si ve S um of Ra il Su m o f Bu s p ro gres si ve

RWC: 9Sep--23Oct2011

70,824,030


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Table 1. Patronage Breakdown by Month, 12 Months Rolling and Financial Year-to-Date

* Some Pukekohe/Papakura Services were reclassified as Manukau Services on 15 April 2012 with the openingof Manukau Station. Annual change figures are not representative between services and are reported together.* From July 2013, the start of the reporting year there has been ten months for the ticket inspection regimeassociated with the introduction of AT HOP to bed in, the number of intercepted passengers travelling without a

ticket have been included in the patronage numbers.

Figure 2 illustrates the monthly patronage trend by mode across bus, rail and ferry and by monthlytotal moving average.

Figure 2. Month ly Patronage by Mode

Patronage

Change

Prev

Year

%

Change

Prev

Year Pat ronage

%

Change

Prev

Month

Period

Change

Prev

Year

%

Change

Prev

Year Pat ronage

Change

Prev

FY

%

Change

Prev

FY

1. Rapid Transit Network sub-total: 1,201,911 242,280 25.2% 13,219,311 1.9% 987,890 8.1% 8,540,314 901,920 11.8%

Northern Express Bus 196,539 25,985 15.2% 2,339,952 1.1% 104,597 4.7% 1,490,172 61,367 4.3%

Rail sub-total: 1,005,372 216,295 27.4% 10,879,359 2.0% 883,293 8.8% 7,050,142 840,553 13.5%

- Western Line 426,459 131,701 44.7% 4,058,429 3.4% 492,038 13.8% 2,648,128 446,943 20.3%

- Southern & Eastern Line: 578,913 84,594 17.1% 6,820,930 1.3% 391,255 6.1% 4,402,014 393,610 9.8%

- Pukekohe / Papakura

Services * 411,985 4,872,840 3,149,448

- Manukau Services *

(opened 15 Apr 2012) 101,652 1,171,817 745,376

- Onehunga Services 65,275 3,788 6.2% 776,272 0.5% 61,704 8.6% 507,190 50,430 11.0%

2. Frequent Connector and Local Bus

(Include School Bus) sub-total: 4,408,736 275,971 6.7% 52,060,766 0.5% 291,895 0.6% 33,823,241 809,435 2.5%

- Frequent Connector & Local Bus 4,122,452 282,047 7.3% 49,536,278 0.6% 393,029 0.8% 32,301,148 846,765 2.7%

- Contracted School Bus 286,284 -6,076 -2.1% 2,524,488 -0.2% -101,134 -3.9% 1,522,093 -37,330 -2.4%

3. Ferry 459,923 -87,641 -16.0% 5,543,953 -1.6% 109,169 2.0% 3,687,344 37,735 1.0%

Total Patronage 6,070,570 430,610 7.6% 70,824,030 0.6% 1,388,954 2.0% 46,050,899 1,749,090 3.9%

Feb-14

Month 12 Months YTD (from July)

80,806 18.7% 1.4% 329,551 5.8% 343,180 9.7%

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

4,500,000

5,000,000

5,500,000

6,000,000

6,500,000

7,000,000

7,500,000

Apr-07

Jun-07

Aug-07

Oct-07

Dec-07

Feb-08

Apr-08

Jun-08

Aug-08

Oct-08

Dec-08

Feb-09

Apr-09

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Aug-09

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Jun-12

Aug-12

Oct-12

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Feb-13

Apr-13

Jun-13

Aug-13

Oct-13

Dec-13

Feb-14

Monthly Patronage by mode

Total Pax Bus Rail Ferry Moving Average


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Figure 4. RTN Patronage Growth by Month 2005/06 to 2013/14

Rail Patronage

Rail patronage improved in Feb-2014and totalled 10,879,359 passengers for the twelve months toFeb-2014(Figure 5), an increase of +2.0% on the 12-months to Jan-2014. Patronage for Feb-2014was 1,005,372 boardings, an increase of +27.4% (+216,295 boardings) on Feb-2013 (Figure 6),normalised to ~ +15.2%.

Figure 5. Rail Patronage 12 Months Roll ing Total

6.1%0.7%

11.0%

9.4%

18.3%

21.0%

8.8%

25.2%

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

Ju l Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

RTN Patronage b y Month (Financial Year)

2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014


0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

4,500,0005,000,000

5,500,000

6,000,000

6,500,000

7,000,000

7,500,000

8,000,000

8,500,000

9,000,000

9,500,000

10,000,000

10,500,000

11,000,000

11,500,000

12,000,000

Apr-06

Jun-06

Aug-06

Oct-06

Dec-06

Feb-07

Apr-07

Jun-07

Aug-07

Oct-07

Dec-07

Feb-08

Apr-08

Jun-08

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Apr-11

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Aug-11

Oct-11

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Feb-12

Apr-12

Jun-12

Aug-12

Oct-12

Dec-12

Feb-13

Apr-13

Jun-13

Aug-13

Oct-13

Dec-13

Feb-14

Rail 12 Month s Rolling Total10,879,359



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Figure 6. Rail Patronage Growth by Month 2005/06 to 2013/14

Figure 7 illustrates estimated average passengers/day.

Figure 7. Rail Patronage Ave. Daily Passenger Counts for Scheduled Services 2012/13 - 2013/14

Rail ticket types sold (Figure 8)illustrates an increase in AT HOP card usage relative to single paper

ticket sales in Feb-2014 compared to Feb-2013. There were the same number of week days and

weekend days in Feb-2014. There was an equilavant full block of line but an additional partial block

of lines on the Eastern and Western lines in 2014. There were a number of special events in Feb-

2014 including the Dick Smith NRL 9s (over the two day event there were over 70,000 passengers

by rail), the Wellington Phoenix, and the start of the Super Rugby season at Eden Park. There was

6.5% 1.7%

12.4%

10.5%

23.2%

24.2%

9.3%

27.4%

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000


Rail Patronage by Month (Financial Year)

2 00 4/ 20 05 2 00 5/ 20 06 2 00 6/ 20 07 2 00 7/ 20 08 2 00 8/ 20 09 2 00 9/ 20 10 2 01 0/ 20 11 2 01 1/ 20 12 2 01 2/ 20 13 2 01 3/ 20 14

RWC: 9Sep--23Oct2011Nov2012:Rail

legacy to HOP

ticket transition

0

5,000

10,000

15,000

20,000

25,000

30,00035,000

40,000

45,000

50,000

July

August

Se

ptember

October

November

December

January

February

March

April

May

June

Average Passengers/DayScheduled services excluding special events

Weekday 12/13 Weekday 13/14 Weekend 12/13

Weekend 13/14 TOTAL 12/13 TOTAL 13/14


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also an Eminem Rapture concert at Western Springs and the Breakers playing at Vector Arena. The

passenger journeys for these special events are included as Other inFigure 8.Adjusting for these

events, rail growth is normalised downwards to ~ +15.2%.

Figure 8. Ticket Sales by Ticket Type 2013/14 compared to 2012/13

Southern & Eastern Rail L ines (including the Onehunga and Manukau Lines)

Figure 9. Southern & Eastern Line (including Onehunga and Manukau Lines) Rail Patronage Growth

by Month 2005/06 to 2013/14

0

0.2

0.4

0.6

0.8

1

1.2

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Millions

Proportion of Tickets

Singles 2012/13 Ten-Trip 2012/13 Monthly 2012/13

Other 2012/13 Singles 2013/14 Ten-Trip/HOP 2013/14

Monthly 2013/14 Other 2013/14

4.8%3.2%

7.1%7.2%

19.8%

21.0%

3.2%

17.1%

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

Ju l Aug Sep Oct Nov Dec Jan Feb Mar Apr May Ju n

Southern Rail Lin e Patronage by Month (Financial Year)

2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014


Nov2012: Rail

legacy to HOP

ticket transition


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Southern and Eastern Line rail patronage including the Onehunga and Manukau Lines totalled6,820,930 passengers for the 12-months to Feb-2014. Patronage for Feb-2014 was 578,913boardings, an increase of 17.1% (84,594 boardings) on Feb-2013(Figure 9). Bus replacements forthe early ramp down of services on the Eastern Line for electrification works and EMU testing wascontinued five nights per week during Feb-2014 affecting the relative patronage growth on theservices affected (East and Manukau lines).

Western Rail LineWestern Line rail patronage totalled 4,058,429 passengers for the 12-months to Feb-2014.Patronage for Feb-2014was 426,459 boardings, an increase of +44.7% (+131,701 boardings) onFeb-2013(Figure 10). Bus replacements for the early ramp down of all services after 8.30pm on theWestern line for electrification works from the 17thFeb and continued five nights per week (Sundayto Thursday) affecting the relative patronage growth on those services, while the overall total wasboosted by travel on trains supporting the special events at Eden Park (League 9s and Super 15).

Figure 10. Western Line Rail Patronage Growth by Month 2005/06 to 2013/14

Northern Express

The Northern Busway along with the rail network forms the Rapid Transit Network. For the NorthernExpress bus service (the only dedicated Northern Busway service) patronage totalled 2,339,952passengers for the 12-months to Feb-2014 (Figure 11), an increase of +1.1%% on the 12-months toJan-2014. Patronage for Feb-2014 was 196,539 boardings, an increase of +15.2% (25,985boardings) on Feb-2013 (Figure 12).

9.8%-0.7%

22.3% 16.7% 29.6%

30.0%20.5%

44.7%

0

100,000

200,000

300,000

400,000

500,000

600,000


Rail West Patronage by Month (Financial Year)

2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014


Nov2012:Rail

legacy to HOP

ticket transition


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Figure 13. Bus Patronage (other than Northern Express) Growth by Month 2005/06 to 2013/14

Figure 14. Bus Patronage Ave. Daily Passenger Counts 2012/13 - 2013/14

0.6%

-1.1%

0.1%

6.9%

-0.6%

3.9% 4.7%

6.7%

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000


QTN&LCN Include School Bus Patronage by Month (Financial Year)

2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014


0

50,000

100,000

150,000

200,000

250,000


Bus (excl. Northern Express) excl. Special Events

Average of Other Bus Daily Business Days 2013/2014 Average of Other Bus Daily Weekends & Holidays 2013/2014

Average of Other Bus Daily Business Days 2012/2013 Average of Other Bus Daily Weekends & Holidays 2012/2013


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Bus (Other than Northern Express) Patronage Analysis

Table 2 provides an analysis of bus services (excluding Special Events patronage) by geographicalsector.

Table 2. Bus Patronage Analysis by Geographic Sector

Ferry Patronage

Ferry patronage totalled 5,543,953 passengers for the 12-months to Feb-2014a decrease of -1.6%

on the 12 months to Jan-2014. Patronage for Feb-2014 was 459,923 boardings, a decrease of -

16.0% (-87,641 boardings) on Feb-2013(Figure 15). Ferry patronage on the Commercial Waiheke

ferry service is showing a sharp decrease when compared to the same month last year. This

anomaly is being investigated and will be reported back at the next board meeting.

Figure 15. Ferry Patronage Growth by Month 2006/07 to 2013/14

Patronage Change % Patronage Change % Patronage Change % Patronage Change %

Jul-13 940,213 13,361 1.4% 10,482,605 -268,338 -2.5% 394,289 13,319- -3.3% 4,810,921 -149,428 -3.0%

Aug-13 1,040,633 11,089- -1.1% 10,471,515 - 263,334 -2.5% 451,284 1,429- -0.3% 4,809,492 -118,783 -2.4%

Sep-13 922,745 21,005 2.3% 10,492,520 -153,133 -1.4% 403,817 21,189- -5.0% 4,788,303 -119,752 -2.4%

Oct-13 984,747 94,335 10.6% 10,586,856 -87,029 -0.8% 415,883 474- -0.1% 4,787,829 -140,443 -2.8%

Nov-13 881,116 1,787- -0.2% 10,585,069 -67,083 -0.6% 391,364 28,616- -6.8% 4,759,213 -167,401 -3.4%

Dec-13 627,978 31,729 5.3% 10,616,797 22,063 0.2% 293,252 16,861- -5.4% 4,742,352 -186,353 -3.8%

Jan-14 622,120 25,394 4.3% 10,642,192 15,592 0.1% 294,764 5,828- -1.9% 4,736,525 -205,638 -4.2%

Feb-14 895,928 37,691 4.4% 10,679,882 115,805 1.1% 388,532 2,969- -0.8% 4,733,556 -181,593 -3.7%

Patronage Change % Patronage Change % Patronage Change % Patronage Change %

Jul-13 871,963 14,825 1.7% 10,628,692 -121,317 -1.1% 2,143,702 12,997 0.6% 25,356,977 -974,970 -3.7%

Aug-13 1,035,074 23,863- -2.3% 10,604,829 -148,368 -1.4% 2,375,272 18,337- -0.8% 25,338,640 -1,061,392 -4.0%

Sep-13 910,325 27,319- -2.9% 10,577,510 -122,904 -1.1% 2,134,459 32,265 1.5% 25,370,905 -740,675 -2.8%Oct-13 937,109 38,948 4.3% 10,616,458 -102,882 -1.0% 2,317,000 165,781 7.7% 25,536,687 -456,421 -1.8%

Nov-13 895,126 5,775- -0.6% 10,610,684 -109,430 -1.0% 2,168,292 10,468 0.5% 25,547,155 -328,415 -1.3%

Dec-13 683,386 30,526 4.7% 10,641,210 -62,515 -0.6% 1,785,319 82,896 4.9% 25,630,051 -69,875 -0.3%

Jan-14 635,784 7,136 1.1% 10,648,346 -87,458 -0.8% 1,857,490 127,682 7.4% 25,757,733 -4,463 0.0%

Feb-14 890,048 31,002 3.6% 10,679,348 -2,444 0.0% 2,232,764 208,783 10.3% 25,966,516 358,663 1.4%

North Sector (excludin g Northern Express) West Sector

By Month 12 Month Sum By Month 12 Month Sum

South Sector Isthmus Sector

By Month 12 Month Sum By Month 12 Month Sum

8.6%

2.7%

1.0%

14.2% 8.6%6.8%

-10.0%-16.0%

0

100,000

200,000

300,000

400,000

500,000

600,000


Ferry Patronage by Month (Financial Year)

2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 2012/2013 2013/2014



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3. PUBLIC TRANSPORT SERVICE PERFORMANCE

Rail Service Performance

Figure 16. Rail Publi shed Performance Results for February 2014


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Service delivery (or reliability) is the proportion of trains that are not cancelled in full or part andarrive at their final destination. Punctuality is the proportion of trains that were not cancelled in fullor part and that arrived at their final destination within five minutes of the scheduled timeregardless of whether the train departed its origin on time.

For Feb-2014service delivery was 97.9%. Punctuality for Feb-2014was 88.9% compared to the12-month average of 87.6% in Feb-2014 and 82.9% in Feb-2013. Punctuality trends comparing2013 and 2014 are presented atFigure 17.

Table 3. Train Performance Statist ics - February 2014

West East South Manukau Onehunga Total

Services Planned 2,287 1,562 1,940 1,346 1,230 8,365

Services Cancelled 57 24 45 38 11 175Services Delayed > 5min 399 185 228 44 52 908

There was a slight reduction in on-time performance recorded in February compared to Januaryalthough the result maintained the general improvement compared to previous years that hasoccurred in recent months. Several significant incidents affected service delivery in the monthinvolving the fleet performance towards the end of the month.

Figure 17. Rail Punc tualit y Trends for 2013 and 2014

The following major incidents impacted on service delivery during February:

Track, Signals and Train Control (KiwiRail) Track, signal or points failures had asignificant effect on the delivery of services on two days during February.

Train faults (KiwiRail) Metro train faults had a significant effect on delivery during fourdays in February.

Operational (Transdev) There were no significant operational incidents duringFebruary.

Other There were three days when services were impacted as a result of otherissues. The first was a Police requesting a line closure between Te Mahia and Takaninion the 2

ndFebruary and two incidents involving freight trains.

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%


Pr

oportionOnTime

Month

On-time 2012/13

On-time 2013/14


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Train Delay Impacts

Train delay minutes continued the long term declining trend reflecting the overall performancetrends. The average delay per service operated continued to trend downwards as illustrated inFigure 18.The total delay minutes were 1.2% lower than the level for the same month last year.For the month a total of 15,781 delay minutes were recorded as a result of all causes. Figure 18 alsoshows the slight increase in the trend of train services operated over time and the decreasingaverage delay minutes per train service.

Figure 18. Train Delay Minutes by Cause

The following table is a break-down of the infrastructure-related delay minutes for the month:

Table 4. Infrastructu re Related Delays

Delay Minutes Propor tion

Network Control 1219 62.7%

Signal/points failure 609 31.3%

Speed restrictions 81 4.2%

Track protection measures* 36 1.8%

Total 1945

* Track protection measures are put in place at sites where work that involves activities close to the track is underway. These

require trains to slow or stop at a safe distance prior to the actual site and only proceed after receiving approval from the site

protector that the track is clear of all obstructions.

0.0

0.5

1.0

1.5

2.0

2.5

3.0

0

5000

10000

15000

20000

25000

Nov-11

Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12

Sep-12

Oct-12

Nov-12

Dec-12

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13

Jul-13

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

Jan-14

Feb-14

Ave

rage

DelayMinutes/train

KiwiRail (Maintenance) Operations KiwiRail (Network)Other Scheduled Average Delay per train


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Passenger Weighted Delays

Figure 16 illustrates the actual train service numbers by line and cumulative across the total networkthat arrived at their destination on time and were not delayed compared to the total servicesscheduled. In Feb-2014, the overall network on-time performance as the percentage of total servicetrips arriving on time compared to the total service trips scheduled across the network was 88.9%.

Weighting the actual on-time performance by line against patronage carried on each line providesthe total network on-time performance delays as a percentage of total passengers carried - Table 5below. This was 87.2% on-time performance for Feb-2014.

Table 5. Rail Punctualit y Weighted by Passenger Volume

Rail Capacity

There were four services reported to have exceeded ATs planned seating to standing ratio onaverage during February, all morning peak services. Additionally a further six services were near theplanned ratio.

Bus Service Performance

For February 2014, 99.88% of contracted service trips were operated and reached their destination(reliability measure). Service punctuality for February 2014 was 99.00%, measured by thepercentage of services which commence the journey within five minutes of the timetabled start timeand reach their destination. Service punctuality and reliability are self-reported for contractedservices by the bus operators utilising bus drivers logs. AT reporting of bus service performancewithout reliance on operator self-reporting is under development.

Table 6. Contracted Bus Service Reliabi lity and Punctuality - February 2014

Operator Scheduled Trips Reliability Punctuality

Birkenhead 10,205 100% 99.37%

H & E 16,085 99.9% 97.14%

NZ Bus 109,824 99.75% 97.74%

Ritchies 26,940 100% 99.63 %

Tranzit 2,046 100% 95.55%

Urban Express 4,811 99.96% 94.18%

Total 169,911 99.88% 99.00%

Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14

Total Network Actual Serv ice Delays 82.9% 84.3% 87.5% 86.1% 88.0% 89.7% 89.1% 87.3% 85.5% 87.3% 85.4% 91.7% 88.9%

Weighted by Passenger Volum e by Line 80.4% 81.8% 85.9% 84.4% 86.6% 88.6% 87.8% 85.9% 83.7% 86.0% 84.1% 90.3% 87.2%


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Ferry Service Performance

For February 2014, 99.97% of contracted ferry service trips were operated (reliability measure).Service punctuality for February 2014 was 99.69% of services operated, measured by thepercentage of services which commence the journey within five minutes of the timetabled start time.Service punctuality and reliability is self-reported by the ferry operators utilising ferry skipper logs forcontracted services.

Table 7. Contracted Ferry Service Reliabili ty and Punctuality - February 2014

Route Scheduled Trips Reliability Punctuality

Bayswater 912 99.89% 99.45%

Half Moon Bay 528 100% 99.24%

Birkenhead 976 100% 99.8%

Gulf Harbour 130 100% 100%

West Harbour 513 100% 100%

Rakino 18 100% 94.44%

Pine Harbour 570 100% 100%

Hobsonville 209 100% 98.56%

Total 3,856 99.97% 99.69%


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4. SPECIAL EVENT PUBLIC TRANSPORT SERVICES

A total of 128 events took place in February with approximately 12 that had an impact on publictransport either with road closures and/or route diversions or additional special event services. Thefollowing identifies where Special Event services were provided. Additional passenger movementsas a result of events will also be carried on scheduled public transport services.

Phoenix vs. Adelaide, Eden Park: Saturday 1st

February 2014

Additional supplementary Northern Express Services were utilised inbound and outbound along withadditional rail services were provided for this event. Event and transport intergrated ticketing wasprovided. Attendance at the event was 18,312.

INBOUND OUTBOUND AVERAGE% GATEMOVED

Special EventService Passengers

% GateMoved


% GateMoved

RAIL 3,582 19.56 3,964 21.65 20.61%BUS 560 3.06 560 3.06 3.06%FERRY - - - - -TOTAL 4,142 22.62 4,524 24.71 23.67%

Waitangi Day Celebrations : Thursday 6th

February

Tamaki Drive services were supplemented for the Orakei Waitangi Day Celebrations at BastianPoint. A total of 344 additonal patrons were moved on buses for this event.

Black Caps vs. India, 4 Day Test Match: Thursday 6th

February Sunday 9th

February 2014

Additional rail services were provided for this game, normal fares applied. Attendance at the eventwas between 5,327 and 1,800 per day.

6/2/14 INBOUND

OUTBOUND AVERAGE% GATE

MOVEDSpecial Event

Service Passengers% GateMoved


% GateMoved

RAIL 345 6.48 345 6.48 6.48%BUS - - - - -FERRY - - - - -TOTAL 345 6.48 345 6.48 6.48%

7/2/14 INBOUND OUTBOUND AVERAGE% GATEMOVED


% GateMoved


% GateMoved

RAIL 67 3.72 67 3.72 3.72%

BUS - - - - -FERRY - - - - -TOTAL 67 3.72 67 3.72 3.72%



% GateMoved


% GateMoved



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% GateMoved


% GateMoved


Lantern Festival : Friday 14thFebruary Sunday 16thFebruary

A number of Symonds Street services (Howick and Eastern) and Ritchies Services (NorthernExpress) were supplemented for this event.

Sky City Breakers vs. Cairns Taipans, Vector Arena: Friday 14th

February 2014

For the 2013/2014 Sky City Breakers Season at Vector Arena, travel is included in the ticket price for

these events. Patrons can travel on all regular timetabled and special event rail services as well as

regular timetabled Northern Express Services. A special event service from Vector Arena (Quay

Street) leaves directly after the event via all Northern Busway Stations. Attendance at the event was

5,183.



% GateMoved


% GateMoved

RAIL 434 8.37 434 8.37 8.37%

BUS 76 1.47 191 3.69 2.58%

FERRY - - - - -

TOTAL 510 9.84 625 12.06 10.95%

NRL9s, Eden Park: Saturday 15th

Sunday 16th

February 2014

For the 2014 NRL9s at Eden Park, travel is included in the ticket price for these events. Patronscan travel on all regular timetabled and special event rail services as well as special event busesfrom Takapuna, Northern Busway, CBD, Manukau/Botany/Pakuranga and Newmarket/Mt Eden. ForAttendance at the event was 42,000 on Saturday and 44,000 on Sunday.



% GateMoved


% GateMoved

RAIL 17,629 41.97 17,913 42.65 42.31%

BUS 5,923 14.10 4,935 11.75 19.93%

FERRY - - - - -

TOTAL 23,552 56.08 22,853 54.41 55.25%



% GateMoved


% GateMoved

RAIL 17,606 40.01 17,777 40.40 40.21%

BUS 4,942 11.23 5,768 13.11 12.17%

FERRY - - - - -

TOTAL 22,548 51.25 23,550 53.52 52.39%

Eminem Rapture, Western Springs: Saturday 15

th

February 2014


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For this event at Western Springs, travel is included in the ticket price for these events. Patrons cantravel on all regular timetabled and special event rail services as well as Northern Express ServicesInbound and special event buses from Northern Busway and the CBD Outbound. Attendance at theevent was 50,392.

Blues vs. Crusaders, Eden Park: Friday 28th

February 2014

For the 2014 Blues Season at Eden Park, travel is included in the ticket price for these events.Patrons can travel on all regular timetabled and special event rail services as well as special event

buses from Takapuna, Northern Busway, Manukau/Botany/Pakuranga and Newmarket/Mt Eden.For Attendance at the event was 26,221.



% GateMoved


% GateMoved

RAIL 9,235 35.22 9,551 36.43 35.83%

BUS 2,097 8.00 2,026 7.73 7.87%

FERRY - - - - -

TOTAL 11,332 43.22 11,577 44.15 43.69%


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5. REGISTERED SERVICE NOTIFICATIONS UNDER THE LANDTRANSPORT MANAGEMENT ACT 2013

Under the Land Transport Management Act 2013, the following applications for exempt publictransport services have been approved during February 2014:

Fullers Group Ltd: Notification to vary commercial registration for the Waiheke VineyardHopper Bus service from 26 December 2013 to 21 April 2014. Approved 20-Feb-14.

NZ Bus: Notification to operate a special event service for Round the Bays event on 9/3/14.

Approved 28 Feb 2014. Sealink Travel Group: Notification to vary the Great Barrier/Auckland Summer Timetable.

Approved 26 Feb 2014.


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6. PUBLIC TRANSPORT SERVICE DEVELOPMENT PROJECTS

Projects Implemented

The AT HOP rollout continued in February with Ritchies (2 Feb) and Howick and Eastern (16

February) going live.

Numerous bus timetables have been re-timetabled to improve service performance with the

new timetables going live on 9thFebruary including: Otara, Papakura, Keri Hill, Pukekohe,

Sandringham Rd, Dominion Rd, Mt Eden Rd and Windy Ridge. This, and the lead time, hasbeen communicated to key stakeholders throughout AT.

Projects in Planning

During March AT HOP will be launched for the remaining Bus Operators (Airbus, Fullers

Waiheke Bus, Tranzit & Party Bus) and the AIFS Project will go into close-out phase.

For the consultation on proposed changes to Green Bay and Titirangi local bus services the

final report has now been prepared. This is still on-track for these changes to be

implemented in mid-2014, in conjunction with the re-timetabling of all other West Auckland

services operated by NZ Bus, to complement the Green Bay/Titirangi route restructure.

To support the Southern New Network, South Auckland bus stop infrastructure rollout has

ramped up to meet an aggressive delivery schedule of between 100 and 150 stop upgradesby 30 June 2014.

West Auckland New Network planning continues for consultation to commence in mid-2014,

for implementation late 2015 (to complement commencement of full electric train timetable

on Western Line).

Hibiscus Coast New Network planning well underway for consultation to commence in mid-

2014.

Franklin New Network planning underway for consultation to commence in the second half

of 2014.

Birkenhead Transport services - developing new timetables to improve headway, frequency

and capacity, potential implementation date April 2014.

Investigations underway into other bus-train, bus-ferry and bus-bus connection points toguide infrastructure upgrades to support wider elements of the New Network across the city.

Preparations continue on the Business Case for Integrated Fares which is targeted to go to

the April AT Board.


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7. PUBLIC TRANSPORT PROMOTIONAL ACTIVITIES

Central Corridors (27 Jan 24 Mar)

The Travel Myths Central Corridors campaign continued through February on bus back, streetposters, Adshels (bus stops), direct marketing and postcards in cafes. This second tranche of thecampaign is intended to build upon the growth in positive perceptions of AT achieved in the firsttranche in November - December 2013.

Northern Express Free weekend (22/23 February)

A further free weekend on the Northern Express was promoted on 22/23 February. Coincidingwith the Pride Festival event in Ponsonby on Sunday 23 February a total patronage for theweekend of 9,120 was achieved, an increase of 39% on the previous weekend when normalfares applied.

AT Ambassadors

AT Ambassadors provided customer support for the AT HOP roll out to cover Ritchies andfollowing a request from Fullers at the Downtown Ferry Terminal with the cessation of the ten dayticket that was replaced with AT HOP.

Ferry Infrastructure changesTwo small and locally based pieces of communication were targeted at current customersregarding the construction at Downtown Ferry Terminal Pier 2 of the waiting area enclosure andrelocation of the bus transfer point at Bucklands Beach from 16 February.

Tamaki Drive and Albany Central bus promotions (both 4-7 February)Direct mail to Tamaki Drive (5,220 households) and Albany Central (2,176 households) representthe ninth and tenth areas within Auckland that have been given the free ticket trial offer. In total61,000 people in Auckland have been offered this free ticket offer.

Cessation of 10 Trip Ferry Tickets

Ten Trip tickets on some ferry services were withdrawn on 17 February. Communication throughposters and a brochure to regular customers and emphasis on students when they returned inmid-February.

Bus serv ice changes 9 February

Comprehensive communication to areas affected through posters on buses and bus stops,electronic direct marketing, updating of website and press advertising where appropriate. ATAmbassadors out at key points on routes.

Ferry Timetable ChangesCommunication re the Pine Harbour ferry service improvements via a brochure, posters and theAT website.

Panmure Interchange

Local press advertising for the newly opened Panmure Interchange to increase awareness of theinvestment and encourage use of the station for both buses and trains.

Northern Pass removal

In readiness for the introduction of AT Hop the communication of the removal of Northern Passthrough press advertising and posters.

Te Atatu Peninsula

In addition to the localised promotions we have taken the opportunity of using building-hoardingsnext to our key bus stop in Te Atatu Peninsula for the promotion of services into the city.


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8. PUBLIC TRANSPORT CUSTOMER SERVICE CHANNELS

Walk-In-Centres

The combined customer visits to the Customer Service Centres at Britomart, AUT, Newmarket, New

Lynn, Papakura, Smales Farm and Constellation for Feb-2014 was 66,922 a 73.0% increase

compared to Feb-2013.

AT Publ ic Transport Call Centre

For Feb-2014, call volume was 37,684 (-1.72% compared to Feb-2013). 75.0% of calls were

answered within the service standard of 20 seconds. For AT HOP ticketing there was 17,035 calls

during the month and 68.0% were answered within the service standard of 20 seconds.

www.AT.co.nz Visitors by month

0.0

0.5

1.0

1.5

2.0

2.5

Millions

Unique Visitors

Journey Planner
http://www.at.co.nz/http://www.at.co.nz/


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9. MONTHLY CYCLE MONITORING REPORT (February 2014)

There has been a decrease of 0.5% in cyclist movements in Feb-2014, compared to Feb-2013. The

morning peak movements increased by 16.3% when compared to January last year. A total of

887,203 cycle trips were recorded for the year to Feb-2014, this is an increase of 7.2% on the

previous year.

Note: Automatic monitoring data from nine sites: Upper Harbour Drive, Great South Road,

Highbrook, Lake Road, North-Western cycleway Kingsland and Te Atatu, Orewa Cycleway, Tamaki

Drive (E/bound), Twin Streams path.

Monthly Comparisons of Cycle Movements

Public Transport Statistics - February Report March 14

Documents

Transcript of Public Transport Statistics - February Report March 14