Public Service Reform
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Transcript of Public Service Reform
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Public Service Reform
Otar Kakhidze13.06.2012
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International Rankings“Since 2003, Georgia has had unique success in fighting corruption in public services.
[It] destroys the myth that corruption is cultural and gives hope to reformers everywhere who aspire to clean up their public services.”
World Bank 2012
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Life in Transition Survey, EBRD 20102nd Place in
Customer Service Efficiency
92% of Citizens are Satisfied with the
Procedures of Official Documents Issuance 200
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2008
2009
2010
Corruption Perception among Citizens is the
Lowest – 4%
Only 2% of Citizens Experienced Bribery
+33%
78% OF CITIZENS AGREE THAT CORRUPTION HAS FALLEN IN THE LAST 4 YEARS, WHICH IS THE
HIGHEST IN ALL THE SURVEYED COUNTRIESLife in Transition Survey, EBRD 2010
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Prosecution of Corrupt Cases
HR Policy Amending Legislation
Anti Corruption Strategy
Service Delivery Process
E-Governance
2003
2011
How Georgia Reduced Corruption
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Anti-Corruption Inter-Agency Coordination
Secretariat
Experts’ Level
Working Group
National Anti-Corruption Strategy
and Action Plan
Inter-Agency
Coordination Council
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Salary Raise
HR Policy Reform
Improved Working Conditions
Transparent Recruitment & Assessment System
Career Map
Financial Disclosure
New Culture of Public Service
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Obligatory publishing vacancy on the web-
page
Personnel Selection Process
Simplified procedures for selection
Reduction of application deadlines
Job descriptions
New legislative initiatives
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www.hr.gov.ge
Since 2005 Personnel
Selection on the basis of
Competitions
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Training
Personnel Database
Appointment
Promotion
New System of Tests & Trainings
Tests
Tests
Tests
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New System of Motivation (monetary, non-monetary)
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360°
Self-Evaluation
Manager
Colleague
Subordinated
Colleague
Evaluation Process
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New Opportunities
Internship
Employment of disabled persons
Practice for students
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Appointment StagesJob Description
Selection of applications
Testing
Recommendation
Professional assignment
Interview
Hiring
Training/Adaptation
Evaluation
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Public Service Hall – New Concept of Service Delivery
National Bureau
Enforcement
National Archive of Georgia
Notary Chamber of
Georgia
Civil Registry Agency
National Agency of
Public Registry
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Pro-active Disclosure www.data.gov.ge
Citizens’ ideas/discussions-
www.ichange.ge
Breakthrough Possibilities for Citizen Engagement
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Thank You
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