public service innovation network - OPS
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public service innovation network
Transcript of public service innovation network - OPS
public service innovation network
introductionBreda O’Brien Public Service Innovation Projects LeadDepartment of Public Expenditure and Reform
innovation network 2020
8 eventsCork, Athlone, Wexford,
Galway & Dublin
innovationweek 2020
19 – 23rd October
innovation fund 2020www.ops2020.gov.ie/funding
Deadline:
12 noon
26th February
Projects should: Create value for the citizen or public service
organisation;
generate efficiencies;
adopt a user-centric approach to service delivery;
exploit new and emerging technologies, tools and methodologies;
adopt a digital-first agenda and propose digitalising a service or function;
Feature collaboration or new partnerships;
Projects should: have the potential to transfer/scale across
other parts of the public service;
include a better use of insights, data or evidence;
invite experimentation, testing and iteration;
adopt different approaches to creating policy and services;
will help drive learning and encourage change across the public service.
What’s new for 2020?
• Revised shorter application form
• Online application Form
• Video to tell your story (Optional)
• Revised criteria
1. Value, outcomes and user impact (30 marks)2. Novelty (20 marks)3. Transferability, Scalability and learning (15 marks)4. Collaboration with other organisations (15 marks)5. Evidence-base for application (10 marks)6. Procurement plan and contribution of the recipient organisation
(10 marks)
2020 Fund Criteria:
opening remarksRobert Watt, Secretary General Department of Public Expenditure and Reform
innovation showcase Moderated by Dr. Lucy Fallon-ByrneHead of Reform, Department of Public Expenditure and Reform
irish defence forcesLieutenant Commander Stuart Armstrong
Defence Force
Innovation
MORIGEN
Military Operations Rapid Instructive Gaming ENvironment
Thank You
st. columcille’shospitalNiamh Van den Bergh
DPER Innovation Grant 2019
Niamh Van den Bergh
Occupational Therapist Manager
St. Columcille’s Hospital
the teaching councilTomás Ó Ruairc
Prezzi slides
maynooth
university &
mountjoyprisonGrace Edge & Governor Donnacha Walsh
Inside Out:Breaking Down Barriers between Custody & College
Grace Edge, Maynooth University Access Programme Manager
Donnacha Walsh, Governor, Mountjoy Prison Progression Unit
Two Key Challenges
• Mountjoy:• Low levels of
educational attainment of prisoners & former prisoners (recidivism)
• Maynooth:• Lack of diversity in
student population
Maynooth University &
Mountjoy Prison
Ireland’s first Prison-University
Partnership
Our Objectives
1. Facilitate access to education opportunities in Maynooth University for prisoners and former prisoners from the Mountjoy Prison Campus
2. Develop a range of education pathways from basic course and life skills provision through to undergraduate and postgraduate level study
3. Build a reciprocal learning partnership between the prison and the university which includes engagement, research, teaching, CPD
4. Evaluate and share the learning from this partnership with other education and prison institutions and more widely in society.
Activities Jan-May
1. Partnership Steering Group
2. Empathy Project with Gaisce
3. University Lecture Series
4. Student Support Officer
5. Partnership Impact Report
panel discussion Moderated by Dr. Lucy Fallon-ByrneHead of Reform, Department of Public Expenditure and Reform
imagine the public service of the futureEY Breakout Session
innovation showcase Moderated by Laura MahoneyHead of Public Service Reform PMO Department of Public Expenditure and Reform
climate action regional office Liam ScottMayo County Council
3 April 2019
CARO Weather Impacts Data Collection and Reporting Solution
Climate Action Regional Offices
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• January 2018, DCCAE announced the
establishment of LA Climate Action Regional Offices
• Atlantic Seaboard North
• Atlantic Seaboard South
• Eastern & Midlands
• Dublin Metropolitan
• Grouping based upon shared climate change risks.
• Storm & Coastal Flooding
• Fluvial Flooding
• City & Urban Risks
CARO Roles & Objectives
• Provide expertise and capacity at local/regional level to contribute effectively
to the national transition to a low carbon and climate resilient economy.
• Ensure efficient use of resources in risk assessment, option assessment and
adaptation strategy and action development.
• Enable a more co-ordinated approach for how Local Government liaises
centrally with relevant Government Departments/Regional
Assemblies/Agencies on climate related matters and with sectors in the
preparation of Sectoral Adaptation Strategies under the NAF.
• Centres of Expertise with Academic Partnerships
• Develop common public education and awareness initiatives.
• Contribute to the National Dialogue on Climate Action on a local and regional
basis
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Projected Climate Change for Ireland
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Climate Adaptation and Mitigation
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• Adaptation means anticipating the adverse effects of
climate change and taking appropriate action to prevent or
minimise the damage that it causes.
• Mitigation is the process of reducing carbon pollution and
greenhouse gas emissions to limit the extent to which our
climate changes in the future.
Climate Adaptation Strategies
• Under the National Adaptation Framework all
LA’s, seven Government Departments (or
Agencies, where appropriate) with
responsibility for twelve priority sectors were
required to prepare climate adaptation plans
• Sectoral and Local Authority plans were
submitted to Government for approval by 30
September 2019
• Experience of developing Climate Adaptation
Strategies in LA’s highlighted the lack of data
of how past weather events impacted LA’s
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Weather Impacts
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Innovation Fund Proposal
• Mobile data collection App for Local Authority staff to record
the impacts of weather events. App runs on mobile devices,
primarily mobile phones and is cross platform.
• Online Map Viewer and Data Dashboard with spatial
analysis and reporting functionality to assist climate
adaptation planning
• Location is a key element of the system
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Collaborative elements
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• Working Group formed with representation from CAROs, Local Authorities
and Climate Ireland to inform specification and implementation of the
system
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Draft Data Schema
Output: App with Mobile Data Collection
Form
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Draft layout
• LA staff to log weather impacts by category of event and
what was impacted e.g. High Rainfall, surface water
flooding, infrastructure, roads
• Form can also be accessed via Mobile App, Desktop PC or
within browser on mobile device. Optional offline logging
facilitated whereby users log data and upload at a later
time.
• Location is logged by device GPS or by user plotting
location on an on-screen map
• Photos captured
Output: App with Mobile Data Collection Form - Screenshots
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Draft layouts
Output: Map Viewer
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• View
• Filter
• Reports
• Spatial
Analysis
• Export Data
Draft layout
Output: Data Dashboard
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System Rollout
• Final design changes being implemented – to be completed
in next two weeks
• Launch of full trial in Mayo County Council by mid-February
• Initial trail will be with LA staff but functionality is there for
public participation also
• Scalability – the system components have been specially
designed with saleability in mind. The system can be
replicated in individual LA’s, on a reginal basis or as a
national system for all LA’s
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Experience of the Innovation Fund
• Application Form
• Queries
• Funding draw-down
• Timeline
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3 April 2019
CARO Weather Impacts Data Collection and Reporting Solution
an gardasíochánaSuperintendent Sé McCormack & Rory Callaghan
Your Ideas – Innovation in An Garda Síochána
A Policing Service for the Future
Your Ideas Communications
Consultative Group
A consultative group comprised of 24 Garda members and staff ofall ranks and grades from across the country was responsible forfine tuning the ‘Call for Ideas’ and championing it at local level.
Hackathon
1. Increase employee engagement
2. Improve employee wellness and welfare
3. Reduce bureaucracy and administrative burdens
4. Raise the status of the regular / core unit and value it more
5. Increase Garda visibility within the community
Hackathon Challenges
Winning Hackathon Teams
• An Garda Síochána held its first ever hackathon in the DCU Ryan Academy in September.
• 100 Garda Members and Staff were introduced to design thinking and worked in teams to apply their learning to develop solutions to problems facing the organisation.
• Two winning teams were selected focusing on improving employee wellness and raising the status of the regular/core unit.
Winning Hackathon Team
Team 9
Winning Hackathon Team
Team 10
Team 9 developed a mental health and wellbeing strategy called KOPS (Keeping Our People Safe)
The team set its goal of raising the status of the regular and lifting its value by rebranding/repositioning the regular unit as the Incident Response Unit (IRT)
Showcase
1. Equipment for the frontline
2. Engaging with communities
3. Improved efficiencies
4. Upskilling
5. Exploring new technologies
Winning Ideas - Categories
Winning Ideas
1. Equipment for the frontline
• Metal detection wands
• Kit bags for vehicles
• Serious incident pop-up screen
• Clip-on torch
Winning Ideas
2. Engaging with communities
• Increasing Garda visibility in communities through bicycle patrols
• Operation Paistí road safety awareness campaign
• Foreign language community policing clinics
Winning Ideas
3. Improved efficiencies
• Default double-sided printing
• Firearms application renewal reminders
• Online payslips for Garda Members
Winning Ideas
4. Upskilling
• Skills shared during pre-tour briefings
Winning Ideas
5. Exploring new technologies
• Viper virtual identification parade system
• Expanding the use of drones
Slido Feedback
In one or two words, what does innovation mean to you (71 respondents)
Slido Feedback
Does a hackathon seem like a good way to solve problems (99 respondents)
Thank You
the courts serviceEmer Darcy
Child Distraction Spaces.Small change. Big Difference
Emer Darcy and bear
Courts Service
January 2020
• Deal with impact of relationship breakdown – guardianship, access, maintenance, domestic abuse orders.
• Tensions can be high. 4 Gardaí on duty daily.
• Generally self-represented litigants. No customer representatives for consultation.
• Building not fit for purpose. Gargoyles and Temple Bar…..
Dublin District Court Family Law Office
Dublin District Court Family Law Office
Dolphin House
As part of a project about mediation
• Innovation – can we do things differently?
• Collaborate – who can we talk to?
• Citizen centric focus – let’s ask the parents
Imperfect is ok. Try. Test. Adapt. Retry.
Concepts being introduced
Know what you have to do
• “Could we do something about the building?”
• What do court users need/want? Don’t know.
• Let’s ask NGOs to walk through the building and tell us customer experience.
• Decision in collaboration with NGOs: focus on doing something to distract children
Pro-active front-line staff…….
Experiential learning……..
Dolphin House Child Distraction Space
Before
• Bartered expertise – court knowledge for early years.
• Ideas included public fund for murals, positive parenting phrases on the wall, blackboard and chalk, toys. All considered, discussed with others. Rejected for various reasons.
• Staff chose to research options. Trial solution for €200 developed.
Ideas considered
Dolphin House Child Distraction Space
After:
Cost €180 - €160 for pack of 3 boards sourced from an Irish not for profit company, suitable for children with sensory needs also. €20 decals also ordered through an Irish company.
Know what you have to do
• Parent can let toddlers out of buggies – safe place to stand
• Children play together away from the stairs/main door
• Parent can listen to staff while child distracted
• Immediate reduction in noise levels. Staff feel this has reduced general feeling of tension in the office (4 Gardaí on duty daily)
Impact
Know what you have to do
• “They’ll never give us money for bears……”
• OMG!!€10k (yay!) – we shared our menagerie with DEASP, INIS, Legal Aid Board and Court offices. 40+ public spaces.
• Business and IdeasLab worked together • on writing application
• to deliver scaled up project
• to create temporary nature reserve
• Helped recognise front-line staff
Public Service Innovation Fund
Know what you have to do
• “I’m not having a playground in my office”• Grand so. Sure this is all voluntary. DEASP, Legal Aid Board will be only delighted to get
more material. What’s that? Oh Ok, of course we’ll add you to the list.
• Financial procedures – if you build it they will come. • Bit tricky. But we figured it out.
• Don’t let the finance bit stop you applying – accountants don’t turn down an offer of money……
• Build relationships with possible suppliers
Challenges
GO FOR IT!!
Ask front-line staff for ideas. Allow them to be involved.
Fun, inspiring, energising.
You can hear directly from our staff on Courts Service of Ireland YouTube channel (2019 videos)
Key learning
Bossy Emer
dept. business,
enterprise and
innovationPat Phelan
panel discussion Moderated by Laura MahoneyHead of Public Service Reform PMO Department of Public Expenditure and Reform
frank o’deaChief Innovation Officer for EY Ireland
