PUBLIC PRIVATE PARTNERSHIPS€¦ · Integrated facilities management services ... Queensland’s...

PUBLIC PRIVATE PARTNERSHIPS

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At Spotless, the safety of our employees, contractors, clients and the community is paramount. We believe safety awareness is not just work-related—it’s about a personal commitment to injury prevention 24 hours a day, 7 days a week.

CONTENTS

Overview ........................................................................................................................... 1

Integrated facilities management services .................................................................... 2

We take great care of assets across all stages of the lifecycle. .................................... 3

Healthcare ....................................................................................................................... 4

Education ......................................................................................................................... 7

Defence .......................................................................................................................... 11

Leisure ........................................................................................................................... 11

Correctional facilities .................................................................................................... 12

At Spotless, the safety of our employees, contractors, clients and the community is paramount. We believe safety awareness is not just work-related—it’s about a personal commitment to injury prevention 24 hours a day, 7 days a week.

Cover photo credit: Shannon McGrath/Bendigo Hospital Project

Our first Public Private Partnership (PPP) was awarded in 2002 and since then our contracts have grown to 16 PPP projects across the Healthcare, Education, Defence, Corrections and Leisure sectors.

We are known for our value for money approach and innovative management of an asset’s life cycle. Our experienced team focus on our customers’ needs every day, develop innovations that make a difference, and operate with a mindset to take care of valued assets for the long term.

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SPOTLESS IS A PROVEN PARTNER

FOR THE LONG TERM

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INTEGRATED FACILITIES MANAGEMENT SERVICES

ASSET MAINTENANCE AND MANAGEMENT

• Asset due diligence / condition assessments

• Asset life cycle planning & replacement

• Building management systems

• Building trades services

• Construction / refurbishment capability

• Energy efficiency

• Fire & emergency services

• Grounds & gardens

• Handyman services

• Painting services

• Pest control

• Procurement expertise

• Project management

• Retail fitouts

• Water management

• Vegetation management & rehabilitation

CATERING AND HOSPITALITY

• Corporate hospitality

• Dining rooms, cafeterias & cafés

• Functions & boardrooms

• Retail food & beverage

• Stadia, venue & event catering

• Venue management

CLEANING

• Commercial, retail & industrial cleaning

• Hygiene & washroom services

• Venue, event & precinct cleaning

• Waste management & recycling

• Window cleaning

FACILITY MANAGEMENT

• Accommodation management

• Car park management

• Concierge & mailroom

• Energy efficiency

• Event management

• Fleet management

• Patient management

• Security services

• Venue management

HVAC, MECHANICAL AND ELECTRICAL SERVICES

• Building Information Modelling (BIM)

• Construction

• Engineering design

• Prefabrication / modularisation

• Refrigeration

• Mechanical & electrical services

• 3D plant room mapping

LAUNDRY MANAGEMENT

• Linen rental & supply, laundering & management

• Workwear laundering, rental & management

SECURITY AND ALARM SERVICES

• Crowd control

• Event management

• Alarm system—24 hr monitoring & CCTV

• Patrols

UTILITY SUPPORT SERVICES

• Metering services & management

• Street light maintenance & globe replacement

• Utility pole reinstatement

• Water conservation and monitoring

• Asset inspection

• Light detection and ranging services (LIDAR)

Diverse and committed staff deliver millions of hours a year across more than 100 essential services. We are unmatched in our ability to deliver integrated solutions to everyday business needs, whether single or multiple services.

Our range of services includes:

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WE TAKE GREAT CARE OF ASSETS ACROSS ALL STAGES OF THE LIFECYCLE. Spotless’ management of assets starts at the design phase of a public private partnership. We draw on our proven experience to add value upfront. Improvements, innovations and initiatives may be introduced at any stage in the life cycle of an asset.

Improved financial performance—improved services, outputs, return on investment and reduced costs can result without sacrificing short or long-term organisational performance. This can also lead to the preservation of asset value.

Managed risk—improved safety, minimised environmental and social impact, resulting in reduced liabilities such as insurance premiums, fines and penalties.

Improved services and outputs—consistently matching the needs and expectations of the customer and achieving required service levels.

Corporate / social responsibility — improved ability to demonstrate socially responsible and ethical business practices within the organisation's community.

Demonstrated compliance—transparent conformity with requirements and adherence to asset management standards, statutory (including occupancy certificates / building warranties of fitness), policies and processes can be achieved.

Enhanced reputation—through improved customer satisfaction, stakeholder awareness and confidence.

Improved organisational sustainability—appropriate handling of short and long-term effects, expenditures and performance can improve sustainability of operations and the organisation.

ACQUISITION

• Quality vendors appropriate to achieve the life expectancy; reliable non-proprietary readily available spare parts. Energy efficient and easy to operate.

INSTALL

• Avoiding latent defects, ensure correct commissioning and set points.

• Baseline data conforms to specification.

OPERATE

• Correctly operated within parameters.

• Operated in accordance with the design intent.

MAINTAIN

• Appropriate quality standard to maintain desired condition to avoid accelerated deterioration.

• Record keeping

• Monitoring of condition

DESIGN

• Fit for purpose, maintainable, error checked for ease of operation and maintenance avoids costly defects.

REFURBISH / DEMOLITION

• Maintenance cost + operating cost divided by asset replacement value decision to refurbish / replace

• Achievement of lifecycle expectation

DESIGN

REFURBIS

H /

DEMOLITIO

N

OPERATE

MAINTAIN

ACQUISITION

INSTALL

BENEFITS FROM OUR MANAGEMENT OF A PPP ASSET INCLUDE:

HEALTHCARE

NEW ROYAL ADELAIDE HOSPITAL

CLIENT: SA Health Partnership

LOCATION: Adelaide, South Australia

COMMENCEMENT DATE: Construction 2011 with completion in 2016

DURATION: 35 years

SERVICES:

The Spotless FM Contract includes the following 15 Service Lines:

• Asset management

• Bulk stores distribution services

• Car parking services

• Catering services

• Cleaning and domestic services

• Facility maintenance services (24 / 7)

• Grounds and garden services

• Helpdesk services (24 / 7)

• Internal linen distribution services

• Orderly services

• Patient support services

• Pest control services


• Utilities and medical gas management services

As Facility Manager Spotless will deploy more than 700 staff to deliver the 15 support services. Spotless has participated in the design and construct phase in addition to leading the mobilisation of the FM Services. Spotless is the exclusive provider of commercial food and beverage provision, across seven food outlets plus vending machines. The new RAH is the most technologically advanced hospital in Australia, with state of the art technologies including an automated guided vehicle installation, an inventory management system and a delegate meal management system. All of the services, including the payment mechanism, are coordinated through our computer aided facility management system, the software used by our 24 hour helpdesk team. Automated task allocation ensures that the closest, available and skilled staff member responds to the service requests promptly.

NEW SUNSHINE COAST UNIVERSITY HOSPITAL

CLIENT: Exemplar Health (SCUH) Partnership

LOCATION: Kawana, Queensland

COMMENCEMENT DATE: 2012

DURATION: 25 years

SERVICES:

• Building services

• Helpdesk and room booking services

• Security services (24 / 7 – 365 days)

• Car park management services



• Grounds and gardens maintenance services

• Utilities, medical gas and laboratory gas management services

Spotless is contracted as the Facilities Manager for the 20 hectare precinct (less the private Hospital) and delivers Facilities Management Services and a comprehensive preventive and reactive maintenance service to all of the five buildings that comprise SCUH, as well as full responsibility for the Lifecycle replacement and asset management of these five facilities. Spotless will employ 80 staff at the site by the end of 2016.

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HEALTHCARE

BENDIGO HOSPITAL

CLIENT: Exemplar Health (NBH) Partnership

LOCATION: Bendigo, Victoria


DURATION: 25 years

SERVICES:

• Catering

• Cleaning

• Facilities management

• Property maintenance

• Security

• Waste management

Spotless is bringing the highest possible service delivery standards, efficiencies and innovation to this project and that includes working with the project’s design and construction partners to ensure the project achieves its whole-of-life outcomes. We are engaged, not only to manage the new hospital’s physical structure, but to support and maintain all the other buildings around the campus, some of which are of significant heritage value.

ROYAL CHILDREN’S HOSPITAL PARKVILLE

CLIENT: Children’s Health Partnership

LOCATION: Melbourne, Victoria


DURATION: 25 years

SERVICES:


• Car parking

• Engineering services

• Facilities management services

• Grounds maintenance

• Help desk

• Pest control

• Security


• Other services for tenants outside the RCH contract

Spotless was integral in the design and construction stage of the New Royal Children’s Hospital. Spotless is now responsible for maintaining the facility, including two retained buildings (12 year old research building with 6000m2 of floor space and 25 year old administration building with 5000m2 of floor space). Spotless directly employs approximately 50 staff in the delivery of FM Services to the RCH Facility. We also have a number of specialist subcontractors assisting in maintaining the RCH Facility.

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CLIENT: Pinnacle Healthcare Pty Ltd

LOCATION: Orange, New South Wales


DURATION: 28 years

HARD FM SERVICES:

• Fee for service maintenance

• Grounds and gardens maintenance

• Lifecycle management

• Maintenance and refurbishment

• Pest control

• Planned and preventative maintenance

• Reactive maintenance

• Statutory maintenance

• Testing, auditing and certification programmed replacement maintenance

• Utilities management

SOFT FM SERVICES:

• Cleaning, domestic and waste management

• Internal laundry and linen

• Mail service

• Materials management

ORANGE INCL. ORANGE HOSPITAL, BATHURST HOSPITAL & TERTIARY MENTAL HEALTH @ BLOOMFIELD

HEALTHCARE

QE2 CAR PARK

CLIENT: Capella Capital (SPV)

LOCATION: Perth, Western Australia

COMMENCEMENT DATE: December 2013

DURATION: 25 years

• Patient food, non-production (Bloomfield only)

• Portering / wards persons


• Sterile Supplies Department (SSD)

The scope of the PPP covers Orange Hospital, Bathurst Hospital & Tertiary Mental Health @ Bloomfield. The private sector (Pinnacle Health Care (PHC) with Spotless as the Facilities Manager) provides the Support Services Management to the Health Facilities defined in the Contract. Spotless oversees close to 300 staff who are Spotless employees or on behalf of NSW Health. In the development of the new facilities, Spotless worked closely with the design team to implement a number of operational synergies that will provide long term, whole of life benefits and value for money. These include water harvesting, heritage management, improved cleaning schedules, mobile auditing tool for waste audits, digital system for room booking, client portal for clinical staff logs, and an intelligent material ordering system. Spotless developed energy conservation measures, and is working to an energy management plan. Health & Safety initiatives include safety toolbox meetings, new equipment, training regimes and risk registers.

SERVICES:

• Maintenance

• Pest control

• Lifecycle replacement

The At-Grade Car Parks Facilities Management contract (QE2 Car Park) is for the provision of FM services to 2,046 car parking bays within the Queen Elizabeth II Medical Centre (QE2 Hospital). The car parking facilities and associated infrastructure is located in 18 sites within the QE2 Hospital grounds.

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EDUCATION

SOUTHBANK TAFE

CLIENT: Axiom Education Pty Ltd

LOCATION: Brisbane


DURATION: 25 years

SERVICES:

• Electrical

• Fire


• HVAC

• ICT

• Infrastructure maintenance

• Kitchen hands

• Laundry / linen

• Lifecycle replacement

• Pest control

• Plumbing

• Porterage

• Security 24 / 7

• WH&S consultancy services

The Southbank campus of TAFE Brisbane is Queensland’s first Public Private Partnership program commencing in 2005. Spotless provides services within a consortium arrangement called Axiom Education with AMP Capital Infrastructure providing the finance and John Holland providing the design and construction. Spotless has introduced a dedicated Life Cycle Manager role to be responsible for integrating the WOL planning and refurbishment program with the strategic education planning process of TAFEQB. In 2014 we introduced a Strategy Development Board to engage the contract delivery team and empower them to proactively manage initiatives for contract improvement. This has led to many worthwhile initiatives being introduced.

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EDUCATION WORKS NEW SCHOOLS PUBLIC PRIVATE PARTNERSHIP (PPP) PROJECT

CLIENT: Pinnacle Education

LOCATION: Adelaide, South Australia


DURATION: 30 years

SERVICES:

• Canteen

• Cleaning and waste management

• General porterage


• ICT

• Lifecycle analysis of assets

• Pest control

• Playground equipment

• Security

• Statutory and preventive maintenance

• Utilities

As part of the Pinnacle Consortium, Spotless is delivering the operation and construction of six new ‘Super’ schools. Spotless employees 52 staff across the contract. Initiatives introduced by Spotless include automated access control system using swipe cards, energy audits to improve energy efficiency, monthly safety tool box meetings, movement plans to reduce damage to grounds and gardens, and additional bins and recycling measures.

AUSTRALIAN NATIONAL UNIVERSITY

CLIENT: Morrison & Co

LOCATION: Canberra, Australian Capital Territory

COMMENCEMENT DATE: 1 December 2016

DURATION: 30 years

SERVICES:

• Hard facilities management

– Buildings (structure / fabric / fixtures & fittings)

– Paths / roads / car parks

– Building services

§ HVAC

§ Fire & emergency

§ Hydraulic

§ Electrical

§ BMCS

§ Security (access & CCTV hardware)

§ Transportation (vertical)

§ Communications infrastructure

– Utilities

• Grounds

– Landscaping

– Gardens

– Fencing

– Courtyard & external fixtures

• Cleaning (external building façade / windows)

• Waste removal

• Pest control

Spotless will deliver facilities management for ten (nine existing and one new) ANU campus residencies, which will house as many as 3,760 students. The team will be responsible for a range of building upgrade and maintenance activities, including fire safety, waste disposal, grounds and air-conditioning. Valued in excess of $200 million, the contract will include a fund for future capital upgrades and is expected to provide for a significant number of jobs. This model will prove highly beneficial to the ANU as it will provide budget certainty for three decades, allowing university management to focus on student and research outcomes.

EDUCATION

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NSW SCHOOLS 1

CLIENT: Axiom Education Pty Ltd

LOCATION: Western Sydney, Newcastle, Wollongong, NSW


DURATION: 30 years

SERVICES:

• Cleaning

• Comprehensive maintenance service

• Energy and utilities supply

• General services

• Janitorial

• Pest control

• Porterage & department relocatable unit installation & removal

• Security & safety services


Spotless undertook the role of facilities manager as part of the consortium to design, finance and construct nine new or replacement schools in the State by specified dates between January 2002 and January 2004. We will manage certain operational services of the schools until 31 December 2032. There are currently 44 staff employed across the contract.

NSW SCHOOLS 2

CLIENT: Axiom Education No2 Pty Ltd

LOCATION: Western Sydney, Newcastle, Wollongong, Kelso, New South Wales


DURATION: 30 years

SERVICES:

• Cleaning

• Comprehensive maintenance service

• Energy and utilities supply

• General services

• Janitorial

• Pest control

• Porterage & department relocatable unit installation & removal

• Security & safety services


Spotless was awarded the contract to Design, finance and construct ten new or replacement schools in the State by specified dates between January 2007 and January 2009. Manage certain operational services of the schools until 31 December 2035. There are currently 45 staff employed by Spotless across the contract.

EDUCATION

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EDUCATION

NEW SCHOOLS PPP PROJECT — VIC SCHOOLS

CLIENT: Learning Community Victoria

LOCATION: Melbourne and Geelong, Victoria


DURATION: 27 years

SERVICES:

• Building management services

• Cleaning services

• General service

• Grounds and gardens maintenance services

• Help desk services


• School officer services


• Utilities management services

• Waste management services

Spotless is delivering asset management services for 15 schools across 12 sites. This program has eight schools opening in 2017 and four schools opening in 2018. Spotless will employ 70 full time and part time staff to maintain facilities improving maintenance of school facilities and grounds, freeing up time for teachers and principals to focus on improving student outcomes. The New Schools PPP Contract provides environmentally and ecologically sustainable facilities reducing whole of life costs. The schools are located in outer fringes of Melbourne including South East, north and Geelong region.

WA SCHOOLS

CLIENT: Eduwest Project Co Pty Limited

LOCATION: Perth, Western Australia


DURATION: 31 years

SERVICES:

• Caretaker

• Cleaning

• FF&E

• Grounds and gardens

• Help desk

• Pest management

• Security and crime prevention

• Utilities

• Waste

Spotless will deliver the integrated facilities management for eight schools — four Primaries, four Secondaries in Western Australia.

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NEW SYDNEY CONVENTION, EXHIBITION AND ENTERTAINMENT CENTRE

CLIENT: Darling Harbour Live

LOCATION: Sydney, New South Wales

COMMENCEMENT DATE: 2012, Operations commenced 19 December 2016

DURATION: 25 years

SERVICES:


• Comprehensive FM Services, including all planned and reactive maintenance and lifecycle replacement for building services, building fabric and select FF&E

• High-level façade, window and internal cleaning

• Horticultural and general maintenance services to the public zone adjacent to the Core Facilities


Spotless is Facility Manager of the Darling Harbour Live consortium, delivering the new convention, exhibition and entertainment centre in Sydney’s Darling Harbour. The new facility, set to open in December 2016, is capable of collectively hosting more than 12,000 delegates and boasts premium front-of-house facilities and comprehensive back of house functions, including full production kitchens.

The project is approaching Technical Completion, and Spotless’ on-site, multi-disciplinary trade and engineering team are working through commissioning, technical completion tests and operational readiness in close collaboration with the Construction Contractor, Lend lease and the Operator, ICC (AEG Ogden).

HEADQUARTERS JOINT OPERATIONS COMMAND

CLIENT: Praeco Holdings Pty Ltd

LOCATION: Australian Capital Territory


DURATION: 30 years

SERVICES:

• Administration (including the registry service)

• Catering

• Cleaning

• Facilities & life cycle maintenance

• Fire fighting

• Fitness centre

• Grounds & environment

• Laundry

• Mail & goods scanning

• Pest control

• Security


• Waste

Spotless delivers facilities management services to the Department of Defence at its high security Headquarters Joint Operations Command (HQJOC) site. HQJOC is the command centre where the Australian military control all overseas ‘war like activity’ along with domestic emergencies where Defence have a commanding role. We have over 80 staff who provide a total Facilities Management Service.

DEFENCE LEISURE

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AUCKLAND SOUTH CORRECTIONS FACILITY

CLIENT: SecureFuture

LOCATION: Auckland, New Zealand


DURATION: 25 years

SERVICES:


• Cleaning services

• Facility operations

• Grounds management

• Records and data management

• Scheduled maintenance

• Unscheduled repairs or rectification works


Spotless delivers soft and hard FM services, asset management and refurbishment, as well as security management systems through our security subcontractor, Saab, under a comprehensive Facility Management Subcontract with the Auckland South Corrections Facility prison operator. Spotless and our partner provide Facilities and Prison services under a 25 year contract with the PPP Project Co, SecureFuture, which in turn is contracted to the New Zealand Department of Corrections for the same term. FM service delivery is provided through a mix of 13 Spotless on-site staff and various subcontractors. By actively monitoring the BMS utility consumption is continuously improved as well as by exploring new technologies such as LED lighting, rainwater harvesting, and rescheduling. Spotless also plays and integral part in proposing solutions to and management of site Workplace Health and Safety and Security. This is done through providing training, investigating new technologies, procurement, and maintaining risk registers.

CORRECTIONAL FACILITIES

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OUR BRANDS

LAUNDRY AND LINENCLEANING

UTILITIES AND ENGINEERING SERVICES

CATERING SECURITY ASSET MANAGEMENT

INTEGRATED FACILITIES SERVICES

HEAD OFFICE

549 St Kilda Road, Melbourne VIC 3004 • T +61 3 9269 7600 • E [email protected] • spotless.com

SPOT0294

PUBLIC PRIVATE PARTNERSHIPS€¦ · Integrated facilities management services ... Queensland’s...

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