Public Library Service Strategy - City of Monash · monash public library service strategy 201201...

monash public library servicestrategy

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monash public library service strategy 2015-2018

Contents

Section One: Overview 3

Introduction .................................................................................................................................. 4

What are Libraries? ......................................................................................................................... 5

Council Context ............................................................................................................................... 5

Monash Community ....................................................................................................................... 7

Monash Public Library Service ..................................................................................................... 10

Our Vision ............................................................................................................................... 11

Section Two: Methodology 13

SummaryofConsultation ............................................................................................................. 14

Online Survey ............................................................................................................................... 16

LibraryStaffForum ....................................................................................................................... 17

Council StaffWorkshop ................................................................................................................ 17

ImplementationofthisPlan ......................................................................................................... 18

Section Three: Strategy 19

Theme1:DigitalFutures .............................................................................................................. 19

Theme 2 : Libraries as Community Living Rooms ........................................................................ 20

Theme3:LifelongLearningandParticipation ............................................................................ 20

Theme4:BuildingInternalCapability ......................................................................................... 21

Section Four: Action Plan Year 1 (2015-2016) 22

Theme1:DigitalFutures .............................................................................................................. 22

Theme 2 : Libraries as Community Living Rooms ........................................................................ 23

Theme3:LifelongLearningandParticipation ............................................................................ 24

Theme4:BuildingInternalCapability ......................................................................................... 26

3


Section One: Overview

“ The Library is the temple of learning, and has liberated more people than

all the wars in history.” - Carl T Rowan

4


Introduction

Monash City Council has developed a libraryservices strategy intended to set a vision and guide Council’s involvement and investment in publiclibrary services over the coming three years.

In developing this plan the library serviceconducted background research and consultedwith the local community including library users and non-users and internal stakeholders. Thepurposeoftheresearchandconsultationwasto:

Assess the community and its needs in regard to their participation in and expectation oflibrary services

Seekcommunityfeedbackthatwillassistinthefutureplanningoflibraryprograms,collections,spacesandservicesoverthenextthreeyears

Bringtogetheravailabledemographicresearchregarding the Monash community and consider itsrelevancetolibrarydevelopmentinthelocalgovernment context

Identify key themes and directions for thestrategytoguidethelibraryteamintheirworkandlinkwithotherCouncilplansandpolicies

Assistwiththelibrary’splanningprocess.

5


What are Libraries?

The Victorian Public Libraries 2030: Strategic FrameworkpublishedbyStateLibraryofVictoria(SLV) in 2013 stated that “Public libraries are the community’s local source of communal information,contentandliteracies,andtheycancontinue to play a significant role within theircommunitiesintothefuture”.

Publiclibrariesprovideaccesstoinformationandideas,support21stcenturyliteraciesandlifelonglearning, facilitate creativity and intellectualgrowth, and provide community space andconnectivitythroughleisureandrecreation.

Council Context

Council is an important stakeholder in thecultural life of the community. The library service strategyisakeystrategicplanoftheCommunityDevelopment and Services Division of Councilandiscloselyalignedtootherkeystrategicplans of Council.

LinkstoCouncilPlansandStrategies:

Monash 2021

Monash 2021 is a plan that outlines Council’svision and priorities intended to deliver longterm community strength and benefits. It wasdeveloped in 2010 through wide communityconsultation.

The vision established for Monash is: “A thriving communitynowandinthefuture”.

Monash 2021 recognises the important role oflibraries in the community, setting the followingpriorities:

“Provide accessible services and library collections to our diverse community thatfoster lifelong learning,encourageenjoymentandenhancewellbeing”and

“Promote libraries as dynamic portals wherethe community can connect to the wider world throughelectronicaccessandresources”.

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Council Plan 2013 - 2017

TheCouncilPlan,whichsetsthedirectionforthefouryearsto2017,alsorecognisestheimportantrole of libraries in the life of the community with the following strategies:

1.4.4: Continue to develop our library serviceand the Monash Gallery of Art

3.1.3: Promote Monash as a diverse and harmonious City.

Other Council Strategies

OtherCouncilplansandstrategiesrecognisethelibrary’s role and capacity to support lifelonglearning and community engagement:

The Multicultural Action Plan within theAccess and Equity Framework, highlights therole of libraries in engaging with culturally and linguistically diverse (CALD) communities andsupportingEnglishlanguagelearning

The Indigenous Framework and Action Planhighlights the library’s role in the provisionof resources that promote and celebrateindigenous culture

Monash Arts and Culture Strategy Plan articulates the important role of libraries ascultural institutions, community hubs andlearninginstitutions

Age Friendly Monash 2015-2019 promotesMonash Public Library Service as a hub for social opportunities, lifelong learning and information

Monash Youth Plan 2013-16 identifies thelibrary’s role in supporting educationaloutcomesforyoungpeopleand inenhancingYouthvolunteeropportunities.

7


Monash Community

The City of Monash is a culturally diverse community in Melbourne’s south-east suburbs.

Wearehometo182,485residents,makingusoneof themost populousmunicipalities in Victoria.Wearelocated20kmsoutheastoftheCBDinoneofMelbourne’sgrowthpopulationcorridors.

Our City is 81.5 square kilometres and includesthe following suburbs: Ashwood, Clayton, GlenWaverley, Hughesdale, Huntingdale, MountWaverley, Mulgrave, Notting Hill, Oakleigh,Oakleigh East, and Wheelers Hill. Parts ofChadstone,BurwoodandOakleighSoutharealsoincluded in Monash.

Key facts about Monash

45% of our residents were born overseas,having come from more than 45 differentcountries

Monash residents are generally highly skilledandwell-educated.ThirtypercentofMonashresidents aged over 15 have a bachelor university degree or higher qualification(comparedwith23%oftheGreaterMelbournepopulation)

The median age of Monash residents is 38 years old,alittleolderthanGreaterMelbourne(36years).Wehaveasignificantlyhigherproportionof residents aged older than 64 years (17.2%) comparedwithGreaterMelbourne(13.1%).

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Young people: 18-24

School age children

Children: 0-5

Adults: 60+

Adults: 25-5946%

22% 14%

5%

13%

Households with a mortgage

Full ownership

Households renting

46%29%

25%

The City of Monash and its People

A large population

A culturally diverse community

A comparatively advantaged community

One of Melbourne’s most populousmunicipalities

182,485residents

Slowingpopulationgrowth

Increasingolderpopulation

Highlyculturallydiverse

39% come from non-English speakingcountries

Large numbers from Asia including China,IndiaandSriLanka

SEIFAscore:1044.9

Overall,acomparativelywelltodocommunity

Therearepocketsofdisadvantage

Homeownershiplevelsarehigh

17%ofpeoplevolunteer

88% of households own at least one car sopeoplearemobile

54% of households own 2 or more vehicles

Non-Enaglish speaking backgrounds

Main English speaking countries

Not StatedAustralia

51%

6%4%

39%

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Monash population in the future

0

20,000

40,000

60,000

80,000

100,000

Young Adults18-24

Adults25-59

Older Adults60-69

Seniors70+

Babies & Children0-17

Num

ber o

f peo

ple

201120262036

The populationwill increase from178,000 in2011toabout207,000by2036

There will be growth in all age groups butparticularlyinthe85+agegroup

Forecasts predict that Monash will continueto be one of the most culturally diverse municipalitiesinMelbourne.

Withpredictedgrowthinvariousagegroupsandcontinuing cultural diversity Council should bemindful of thedifferentneeds andexpectationsof our community in regard to the delivery of libraryservices.Providingaccess to information,thedevelopmentof twentyfirstcentury literacyskills, and supporting social connections for allgroupswithinMonash,areimportantfactorsforCouncil to consider in understanding the needs of its community.

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Monash Public Library Service

Monash Public Library Service (MPLS) commenced operations in 1994 with the amalgamation ofthe formerCitiesofOakleighandWaverley.TheLibrary Service has:

Six library branches; Clayton, GlenWaverley,Mount Waverley, Mulgrave, Oakleigh andWheelers Hill which are open a total of 323hoursperweek

MPLS supports two historical societies byproviding facilities and staff assistance at theOakleighFederationCentreandattheMountWaverley Library

AHomeLibraryServiceforpeoplewhocannotaccess the library

Specialistcollectionsin19languages,and

A Web site at www.monlib.vic.gov.au which providesaroundtheclockaccesstoouronlinecatalogue and databases.

In 2014/15 Monash Public Library Service:

issued1,965,982loansandonlinetransactions,including197,849CALDloans

had1,018,090customervisits

purchased52,179newlibraryresources

hosted261,604publicPCandWifisessions,

answered85,691referenceenquiries,and

held1,946programsoractivitieswith68,500attendees.

The library is highly valued by the community. EachyeartheDepartmentofTransport,Planningand Local Infrastructure (DTPLI) coordinates a Community Satisfaction Survey for LocalGovernments to measure how Victorian residents’ ratetheperformanceoftheirLocalGovernment.Libraries and Culture has consistently scored highlyinthissurvey,withascoreof75in2015.

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What We Value

Our diverse community

Innovationandexcellence

Acollaborativeapproach

Leadershipwithintegrity

Literacy and lifelong learning

Ourstaffteam

What We Do

We provide a dynamic and responsive publiclibrary service through:

ournetworkofsixlibraries,communityservicepointsandinteractivewebpresence

professional staffwho facilitate access to thericharrayofhumanknowledgeandexpression

the connection of individuals to local andglobalcommunities,and

anengagingrangeofactivitiesforallagesthatreflectour identity and celebrateourdiversecommunity.

How We Do It

provideaccesstoarangeofrelevantresourcesthat meet the needs of the community

developandmaintainqualityinfrastructure

professional and well-trained staff to meetoperationalrequirements,and

maintain a responsible, balanced budgetprogram.

Monash Public Library Service Strategy 2015 – 2018

Our VisionInspiring strong, vibrant, connected communities:

WeseektounderstandthecurrentandfutureneedsofthediverseMonashcommunityandprovidelibraryservices,facilitiesandprogramsthatsupportlife-longlearningandwillassistresidentsandvisitorstolivehealthyandmorefulfillinglivesaswellasfeelconnectedtothecommunity.

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Peak Bodies

Monash Public Library Service is a member of PublicLibrariesVictoriaNetwork(PLVN)thepeakbodyrepresentingVictorianPublicLibraries.PLVNprovidesaforumfordiscussionof library issues;promotes collaboration between public librariesandisafocusforstrategicrelationshipswiththefollowingorganisations:

AustralianLibraryandinformationAssociation

Councils and Regional Library CorporationBoards

MunicipalAssociationofVictoria

Local Government Victoria – Department ofTransport,Planning&LocalInfrastructure

Library Board of Victoria

State Library of Victoria (SLV)

NationalLibraryofAustralia

The Library is an institutional member of theAustralian Library and Information Association(ALIA). ALIA is the professional organisation forthe Australian library and information servicessector that seeks to empower the professionin the development, promotion and delivery ofquality library and information services to thenation,throughleadership,advocacyandmutualsupport.

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The methodology used in the development ofthisstrategyinvolvedthefollowingfiveelements:

A review of Council policies and plans

Benchmarking – comparative informationaboutotherVictorianpubliclibraryservices

Community survey – the survey sought to identify community views on potentialimprovements for the library’s collections,spaces, programs and technology. A secondcomponent of the survey sought communityinput on how the library could support theprovision of online technologies in line witheSmartprinciples

Library staff planning day–attendedbylibrarystaff,thisdayprovidedpermanentandcasualstaff the opportunity to contribute ideas tothestrategyandrespondtotheoutcomesofthe community survey

Council staff workshop–attendedby24stafffrom across council, this workshop providedan opportunity for staff to contribute ideasto the strategy and, in particular, to identifyopportunities for collaboration with ourinternal customers.

External / industry literature consulted included:

Victorian Public Libraries: Our Future, Our Skills. Melbourne,Vic.:SLV2014

Public Libraries 2030: Strategic Framework. Melbourne,Vic.:SLV2013

Dollars, sense and public libraries: the landmark study of socio-economic value of Victorian public libraries. Melbourne, Vic.:StateLibraryofVictoria,2011,and

People Places: a guide for public library buildings in NSW. 3rd., Sydney, NSW: StateLibraryofNSW,2012.

Section Two: Methodology

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Summary of Consultation

Aspartofourcommunityconsultationthelibraryparticipated in the Regional Libraries SyndicateCommunity Survey 2015 undertaken by NexusResearch Pty Ltd on behalf of a syndicate of seven libraryservices.Thissurveywasdesignedtotracktheresidentpopulation’susage,perceptionsandsatisfactionwiththeirpublic libraryservicesandcomparethesewithresultsforthetotalsyndicate.300people(14yearsorolder)perlibraryservicewere surveyed.

Librariesparticipatinginthesurveywere:

Eastern Region, Whitehorse Manningham,Yarra Plenty, Casey-Cardinia, Goldfields, City ofMelbourne and City of Monash.

Monash equal highest active Library Usage

50% of respondents across the entire surveyindicated they had used the local library within the last 12 months. City of Monash and City of Melbournehadequalhighestfigureswith54%ofrespondents reported active usewithin the last12months.Thesurveyauthorsestimated98,000public libraryusers in the last12months in theCity of Monash.

Age Demographics

Surveyresultsindicateyoungerrespondentsaged14-29 years accounted for 27% of public libraryusers in the City of Monash, those aged 30-54years 40% and those aged 55 years or older 33% of library users.

Library importance

93%ofMonashrespondentsscoredprovisionofa comprehensive library service as 6 or higheron a scale from 1 “Not at All Important” to 10“ExtremelyImportant.

Assistance with lifestyle

53%ofMonashrespondentsindicatedthelibraryhelped them to relax, 42% indicated the librarywasarecreationaloutletforthem,27%useditforstudy, informationorresearchand25%saidthelibraryhelpedthemengagewiththecommunity.

Activities in the library

Whenaskedwhatactivitiestheyhadundertakenat the libraries 65% of Monash respondentsnominated borrowing books, 25% came withchildren, 24% borrowed CDs or DVDs and 22%listed using the library’s Wi-Fi service. 22% ofMonashrespondentshadusedthelibrary’sWi-Fiservice,comparedto17%fortheentiresurvey.

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Users’ Satisfaction with Library Services

Respondents who had visited a public librarybranch within the last year were asked howsatisfied they were with the overall serviceprovidedat their libraryusing a scale from1 to10 where 1 represented “Not at all Satisfied”to 10 representing “Very Satisfied”. 48% ofrespondents across the total syndicate rated ascore of 10 or 9 and a further 48% a score of 8 to 6,indicatingthat96%considertheyaresatisfiedwith the overall service. In the City of Monash 44%ofrespondentsratedascoreof10or9andafurther52%ascoreof8to6indicatingthat96%considertheyaresatisfiedwiththeoverallserviceprovided.

ForboththetotalsyndicateandwithintheCityofMonashtherange&qualityofeBooksandeaseof downloading eBooks generated the lowestperformance scores. For the total syndicate lessthan 50% of respondents were satisfied withthese areas and more than 40% were uncertain. Within the City of Monash more than 55% of respondentsweresatisfiedwiththeseareasandless than 38% were uncertain.

Services rated as ‘Strengths’ for Monash were: staffcourtesy, staffknowledge, lending services,presentationoflibrarybuildings,librarycatalogue,openinghours,easeoflocatingbook/info,librarywebsite, range/quality of books for adults, andreference/info services.

Possible Improvements for Monash Public Library Service

Thinking generally about their public librarybranch, respondents who had used the libraryin the last year were asked to suggest oneimprovement to their library,32%didnotmakea suggestion and the following were the mostmentioned:

Books – wider range, more copies, newerreleases (11%)

More/better parking (10%)

Improve ambience – bigger, better, quieter(6% )

Longer opening hours (6%)

Improve facilities – seating, toilets lighting,signs,air-conditioning(5%)

DVDs/CDs–more,updated,inbettercondition(4%)

For children–moreactivities,books,area(3%)

Bigger/Better premises (3%).

Books

More/better parking

Improve ambience

Longer opening hours

Improve facilities

DVDs/CDs

For children

Bigger/Better premises

0% 2% 4% 6% 8% 10% 12%

Possible Improvements for Monash Public Library Service

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Online Survey

In March and April of 2015, the Monashcommunity was invited to share their ideas for thenewlibrarystrategybycompletinganonlinesurvey. The survey was available via the Library and Council websites and through hardcopiesin the libraries. Therewere 409 responses froma diverse range of residents and visitors. Among therespondents:

67% of respondents were female and 32%were male

59.2%ofrespondentswereaged25-65years,31.7% were over 65 years and 7.4% were aged 13 to 25

51% of respondents were born in Australia,with 48.4% born elsewhere

58.9% of respondents indicated they spokeEnglish at home, with 41.1% speaking other languages. (A total of 44 community languages).

Respondents were asked how important fiveissuesrelatingtolibraryserviceweretothem.Theresultsofthisstrengthbasedquestionareshowninthegraphbelow.Supportfor“Lifelonglearning”wasthemosthighlyratedresponse,followedby“Accesstoinformation”and“Literacy”.

Connecting with others

Literacy

Access to information and technology

Recreation and leisure

Lifelong learning

0.0 0.5 1.0 1.5 2.0 2.5 3.0

How important are these issues to you?

17


Respondentswerealsoaskedwouldtheylikehelpfrom the library in eachof thesefive areas andif so what kind of assistance. The two highestareas that the community requested help fromthe library were; “Access to information andknowledge”and“Lifelonglearning”.

In the area of “Access to information andknowledge” 51% of the respondents indicatedthattheywouldlikehelpfromthelibraryaroundprovision of fiction and nonfiction titles, CALDcommunity language material, assistance withdevices, IT and Internet classes including safeuse of technology and retirement and healthinformation.

In the area of “Lifelong learning” 50.8% of therespondents indicated that theywould likehelpfrom the library focusingonhealth information,computers and technology including newtechnologies, online learning and opportunitiestoimproveEnglishlanguageskills.

37%wouldlikelibrarysupportforinvolvementinleisureactivities(includingcraft,hobbies,books),30%withhelpinconnectingwithothers(includingfamily history, book clubs and opportunities tomeet with others with common interests) and 20% wouldlikethelibrarytohelpinimprovingliteracyskills including English reading andwriting skillsand via conversations in English and languagesother than English.

The survey provided a useful overview ofcommunity requirements from library services in Monash.

Library Staff Forum

AttheannualforumforalllibrarystaffconductedatClaytonLibraryon17April2015staffwereaskedtoreviewfiveareasofimprovementidentifiedinthe community survey and nominate current or potentialaspectsofservicethatshouldbeeitherdeveloped,continuedordiscontinued.

Areas of focus were:

Technology

Spaces

Literacy

Collections

CALD services.

Council Staff Workshop

Inaddition to community input, key staffacrossCouncil were invited to attend a workshop andcontribute to development of the Strategy.Twenty-fourstafffromadiverserangeofCouncildepartmentsattended.

Thekeyissuesandopportunitiesidentifiedwere:

Technology and innovation: libraries needto keep abreast of technological changeswhileensuringquality traditionalservicesaresupported

Infrastructure – Libraries need to be a cultural hubandhaveadaptivemultifunctionalfacilities

MarketingandpromotionofthelibrarybrandacrossCouncilessential

Partnerships and Collaboration with otherareas in Council to be enhanced.

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Implementation of this Plan

ThisStrategywillbeimplementedoveraperiodofthreeyears.InJulyofeachyearaprogressreportwill be submitted to Council that identifies thestatusoftheidentifiedactionsfortheappropriateyear,alongwiththeactionsforthecomingyear.

Four Key Themes have been developed thatencapsulate the priority issues identified in theconsultation sessions and support key Councilstrategicplans:

Digital futures

Libraries as community living rooms

Lifelonglearningandparticipation

Buildinginternalcapability

Each of these themes has a number of high level goals that describe and elaborate on the aim of the themes. Each goal contains measurable actionsthatdetailhowthegoalwillbeachieved.

It is intended that the Monash Public Library Service Strategy 2015-2018 will inform the development of the annual Library ServicesBusiness Plan and the individual work plans ofall relevant staff. This strategy will also informthe Corporate Risk Management Plan, BusinessContinuity Plan and the Corporate Budget Process.

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Section Three: Strategy

Vision for Libraries in Monash

Council’s vision is to inspire strong, vibrant, creative and connected communities.

We seek to understand the current and future needs of the diverseMonash community andprovideservices,facilities,programsandeventsthatwillassistresidentstolivehealthyandmorefulfillinglivesaswellasfeelconnectedtotheirlocalcommunity.

THEME 1 : Digital Futures

Monash is a digital savvy community. Most homeshavebroadbandaccess,smartphonesare commonplace and use of social mediais widespread, especially among youngerresidents. Staying at the forefront of this revolution is a major challenge for librariesandlibrarians.Whilebooksandotherphysicalresourceswillremainimportant,librarieswillplayanessentialroleinsupportingequitableaccess to digital knowledge. Programs thatsupport community learning, provision ofopportunitiesfortechnologicalcreativityandstaffwhoarecomfortableinthesespaceswillbe the new norm for libraries.

STRATEGIES:

DevelopaplantoestablishMonashlibrariesascommunity leaders in digital literacy and digital learning

Build digital equity within the community through the provision of activities thatfacilitateskilldevelopmentamongstotherwisetechnologically isolated groups in thecommunity

Encourage digital creativity through theprovisionofopportunitiesforshared learningand skill development in the creative artsutilisingtechnologies

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THEME 2 : Libraries as Community Living Rooms

Librariesarecommunityhubs–placeswherepeople meet, collaborate, socialise andcreate. Like family living rooms, themodernlibrarycatersformultiplegenerations:spacesforyouthontheirowndevices,adultsreadingpapersormagazines, olderpeople at publiccomputers,childrenatstory-timeandpeopleofallages in theircreativeendeavours.Thisshift in purpose is challenging for librariesdesigned originally as repositories of booksand places to research and read. To thrive,librariesneedtoplanformaximumflexibilityinspaceallocationensuringspacesreflecttheprioritiesoflocalusersandpotentialusers.

STRATEGIES:

Review space allocation in each library anddevelopaprogressiveprogramof internal re-design to achieve greater flexibility, betterreflectcommunityinterestsandattracthigherlevelsofparticipation

Promote the role of the library as a gathering spaceforresidentstopursueandshareliteraryandcreativeinterestsandactivities

Investigate the feasibility of establishing thelibrariesas ‘CouncilServiceCentres’ tobetterservelocalcommunitiesandtostrengthentheroleoflibrariesascommunityfocalpoints

THEME 3 : Lifelong Learning and Participation

Like other western countries, Australia istransitioning to a knowledge-based society.Concurrenteconomic,demographicandsocialchangesaredrivingtheneedfornewthinkingaboutlearningandeducation.Nolongerdoeseducation finish when young people leaveschool.Itisalifelongendeavour,whetherforemployment or personal growth. As AlbertEinsteinsaid,intellectualgrowthshouldonlyceaseatdeath.Notwithstandingtechnologicalchange,librariesprovidecriticalinfrastructurefor this pursuit of knowledge. Despite ouradvanced economy, many Australians havelow levels of literacy, residents from non-English speaking backgrounds are seekingaccess to language resources, older peopleare looking for ways to stay ‘brain-healthy’and citizens of all ages are seeking creativelearning opportunities. Supporting lifelonglearning and participation is now a key roleforpubliclibraries.

STRATEGIES:

Tailor resources and programs to meet thelearningandliteracyneedsofcommunities

Promote community interest in cultural diversitythroughtheprovisionofopportunitiesforculturalgroupstoshowcasetheirtraditionsandtheircreativeskills

Providelibraryservicesfornewtargetmarkets,such as older workers, young unemployed,overseas students and microbusinesses

Work with other Council services andcommunityorganisationstoencouragesociallyisolated residents to visit libraries and takeadvantage of learning opportunities andopportunitiestoconnectwithothers

Encourageandsupportparticipationinlibraryactivities

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THEME 4 : Building Internal Capability

The role of libraries is changing, the spacesin libraries are changing – and library staffskills need to change and develop too.Today, libraries require staff with excellentresearch skills, a high level of technologicaland digital knowledge, the ability to leadand facilitate creative groups, and the skillsto establish partnerships with commercialand community organisations. These skillscan be developed by staff through formaland informalopportunitiesand self-directedlearning. Lifelong learning is now as criticalforlibrarystaffasitisforallinaworldwherethepaceofchangecontinuesunabated.Overtime, librariesneed toensure that the skillsof staff are aligned with the needs of thecommunityandtheservicesbeingoffered.

STRATEGIES:

Participate in Council wide improvements tosystem/service delivery

Seek opportunities to enhance productivityand strengthen service offerings througha comprehensive review of systems andprocesses

Examine trends in library staffing profilesnationally and internationally and documentfutureskillrequirements

Undertake an audit of staff skills and skillgapsandplana comprehensivedevelopmentprogram to build the capabilities needed toachieve the outcomes envisaged in this Plan

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s as C

ounc

il Se

rvic

e Ce

ntre

s tobett

erse

rvelocalcom

mun

itiesand

to

stre

ngth

en th

e ro

le o

f lib

rarie

s as

commun

ityfo

calp

oints.

2.3.1

Defin

ethescop

eofCou

ncilsse

rvicesth

atcou

ldbe

prom

oted

with

inth

elib

rarie

s.

2.3.2

Investigateadd

ition

alopp

ortunitie

sforCou

ncil

commun

ity-based

program

swith

inlibraryspaces.

2.3.3

InvestigateaJu

sticeofthe

Pea

cese

rviceatone

ortw

olib

raryse

rvicepo

intsonamon

thlybasis.

Dece

mbe

r 201

5

Ong

oing

Dece

mbe

r 201

5

MCI

A

MCIACS

R&CLO

CLO&DIL

THEM

E 2

: Li

bra

rie

s a

s C

om

mun

ity L

ivin

g R

oo

ms

24

mo

na

sh p

ub

lic

lib

rary

se

rvic

e s

tra

teg

y 2

015-

2018

Stra

teg

y A

ctio

n

Tim

efr

am

e

Resp

ons

ible

3.1

Tailo

rresou

rcesand

program

stomee

tth

e le

arni

ng a

nd li

tera

cy n

eeds

of

commun

ities.

3.1.1

Und

ertakeausera

ndnon

-usersurvey.

3.1.2

Investigateth

epo

ssibilityofa

libraryad

visory

grou

prepresen

tativ

eofth

ediversity

ofthe

M

onas

h co

mm

unity

.

3.1.3

Developlib

raryprogram

sand

acti

vitie

stofurthe

rsupp

ortc

ommun

itiesin

Ashwoo

dan

dMulgrave.

Consultk

eystakeh

olde

rsin

Ashwoo

dan

dM

ulgr

ave.

3.1.4

Und

ertakeinform

ation

sessionswith

Cou

ncil

staff

tohighlightavailablelib

raryse

rvicesfo

rthe

co

mm

unity

.

3.1.5

Investigatehow

werunstoryti

mesto

target

specificgrou

ps(e

.g.D

ads/sig

nifican

tmales,

child

renwith

specialn

eeds).

3.1.6

Instigatepilo

tprogram

toprovide

free

boo

kan

dlib

rarym

embe

rshiptoeverybab

ybo

rnin

Mon

ash.

Annu

ally

June

201

6 M

arch

201

6 O

ngoi

ng

May

201

6 Ja

nuar

y to

June

20

16

MCI

A

MCI

A CE

A,CEY&DIL

LTL,DIL

DIL&CEY

LL

T

3.2

Prom

ote

com

mun

ity in

tere

st in

cul

tura

l diversity

throug

htheprovision

of

oppo

rtun

itiesfo

rculturalgroup

sto

show

caseth

eirtraditio

nsand

their

creativ

eskills.

3.2.1

Inviteculturallydiversegroup

stopa

rticipa

tein

lib

raryeventsa

ndprogram

stoshow

casecultural

trad

ition

sand

promotepa

rtne

rships,including

at

storytim

es,schoo

lholidayprogram

sand

seniors

even

ts.

Ong

oing

LLT

THEM

E 3

: Li

felo

ng L

ea

rnin

g a

nd P

art

icip

atio

n

25

mo

na

sh p

ub

lic

lib

rary

se

rvic

e s

tra

teg

y 2

015-

2018

Stra

teg

y A

ctio

n

Tim

efr

am

e

Resp

ons

ible

3.3

Prov

ide

libra

ry se

rvic

es fo

r new

targ

et

markets,suchasolderworkers,you

ng

unem

ployed

,oversea

sstude

ntsa

nd

mic

robu

sines

ses.

3.3.1

Investigatepartnershipsw

ithgovernm

ent

agen

cies,the

EasternIn

novatio

nBu

sinessC

entre

andothe

ragenciestoruninform

ation

sessionson

servicessu

chash

ealth

,transpo

rt,employmen

tan

dbu

sinesstoprom

otelearning

opp

ortunitie

s.

Ong

oing

LLT

3.4

Workwith

otherCou

ncilservicesand

commun

ityorgan

isatio

nsto

encou

rage

soci

ally

isol

ated

resid

ents

to v

isit

librarie

sand

takeadvan

tageoflea

rning

oppo

rtun

itiesand

opp

ortunitie

sto

conn

ect w

ith o

ther

s.

3.4.1

Furthe

rdevelop

partnershipsw

ithCou

ncil’s

Multic

ulturalSup

portOfficer,Ho

mean

dCo

mmun

ityCaretodevelop

program

swhe

reby

iden

tified

com

mun

itygroup

scan

visitlibrarie

s.

Ong

oing

DIL&PAL

3.5

Encouragean

dsupp

ortp

artic

ipati

onin

lib

raryacti

vitie

s.

3.5.1

Explorene

wwaystocommun

icatewith

users

andno

n-usersinconsultatio

nwith

Cou

ncil’s

Commun

icati

onTe

am.

Ong

oing

CEA,M

CIA&CLO

THEM

E 3

: Li

felo

ng L

ea

rnin

g a

nd P

art

icip

atio

n –

co

ntin

ued

26

mo

na

sh p

ub

lic

lib

rary

se

rvic

e s

tra

teg

y 2

015-

2018

Stra

teg

y A

ctio

n

Tim

efr

am

e

Resp

ons

ible

4.1

Participa

teinCou

ncilwideim

provem

ents

to sy

stem

/ser

vice

del

iver

y.

4.1.1

Prep

areforE

DMSinclud

ingintegrati

onoflibrary

and

coun

cil e

mai

l sys

tem

s.

June

201

6

CLO&CRS

4.2

Seekopp

ortunitie

stoen

hance

prod

uctiv

ityand

strengthen

service

offeringsth

roug

hacompreh

ensiv

ereview

ofsystemsa

ndprocesses.

4.2.1

Review

librarybibliograp

hicteam

structures,

respon

sibilitie

sand

resources.

4.2.2

Und

ertakefirsty

earo

fRad

ioFrequ

ency

Iden

tificatio

n(RFID)im

plem

entatio

nprog

ram.

Mar

ch 2

016

June

201

6

LLT

CLO&CRS

4.3

Exam

inetren

dsinlibrarystaffi

ngprofiles

natio

nallyand

internati

onallyand

do

cumen

tfutureskillsreq

uiremen

ts.

4.3.1

Investigatefu

tureworkforceplann

ing

requ

irem

ents

.

4.3.2

Prod

ucerepo

rtonfuturetren

dsin

librariesa

nd

theirimpa

ctonstaffi

ngprofilesin

orderto

develop

futuredire

ction

s.

4.3.3

Supp

ortM

onashstaff

tobeCriticalFrie

ndsforth

e

DigitalSkillsW

orking

PartyPLVN/SLVproject.

Ong

oing

Novem

ber2

015

Ong

oing

CLO&SDL

CLO&LLT

LL

T

4.4

Und

ertakeanau

dito

fstaffskillsa

nd

skillsg

apsa

ndplanacompreh

ensiv

ede

velopm

entp

rogram

tobuildth

ecapa

biliti

esnee

dedtoachieveth

eou

tcom

es e

nvisa

ged

in th

e St

rate

gic

Plan

.

4.4.1

Cond

uctstaffpe

rforman

cecon

versati

onsto

iden

tifyskillsa

ndsk

illsg

aps.

4.4.2

Developprog

ramsa

ndtraining

opp

ortunitie

s

inline

with

outcomesfrom

perform

ance

conversatio

ns.

Ong

oing

Annu

ally

LLT

SDL&CLO

THEM

E 4

: Bu

ildin

g In

tern

al C

ap

ab

ility

27

mo

na

sh p

ub

lic

lib

rary

se

rvic

e s

tra

teg

y 2

015-

2018

ABB

REV

IATI

ON

S K

EY

CEA

Co

mm

unity

Eng

agem

ent L

ibra

rian:

Adu

lt

CEY

Com

mun

ity E

ngag

emen

t Lib

raria

n: Y

outh

CLO

Coor

dina

tor L

ibra

ry O

pera

tions

CRS

Coor

dina

tor R

esou

rces

& S

yste

ms

DIL

D

iver

sity

& In

clus

ion

Libr

aria

n

LLT

Libr

ary

Lead

ersh

ip T

eam

LTL

Le

arni

ng T

echn

olog

ies

Libr

aria

n

MCI

A

M

anag

er C

omm

unity

Info

rmati

on &

Art

s

PAL

Po

sitiv

e Ag

eing

Lib

raria

n

SDL

Serv

ices

Dev

elop

men

t Lib

raria

n/s

Public Library Service Strategy - City of Monash · monash public library service strategy 201201...

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