Public libraries pulling rank - statistics on the policy maker's agenda
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Transcript of Public libraries pulling rank - statistics on the policy maker's agenda
Public libraries pulling rank -
statistics on the policy
makers' agenda
Kristine Paberza
Public Library Development Project “Third Father’s Son”, State
Agency “Culture Information Systems”
Department of Information and Library Studies, Faculty of Social
Sciences, University of Latvia
Latviao The central country of the Baltic States
o In North-eastern Europe, on the east coast
of the Baltic Sea
o In 1991 Latvia became independent
from the Soviet Union
o Democratic, parliamentary republic
o EU memberships since 2004
o Area: 64,589 sq.km or 24,937 sq. miles
o Population: 2,270,700; Riga: 717,000
o Urban: 66%; Rural: 34%
o Ethnic composition:59.03% Latvian,
28.29% Russian,
3.74% Belorussian,
2.53% Ukrainian,
6.41% other nationalities
o Official language: Latvian
Library system in Latviao Latvian National Library;
o Latvian Academic Library;
o 864 public libraries;
o Latvian Library for the
Blind with 7 branches in
regions;
o 45 special libraries;
o 48 libraries belonging to
institutions of higher
education;
o 1062 school libraries0,8% of state budget and 0,9% of
municipalities’ budget go to fund libraries
Public libraries in Latvia
o Today there is one public library per 2600 residents
o 40% of population use public library services
o 240 library users per one librarian
o 100% connected to Internet and has WiFi access
The Riga City Library (Bibliotheca Rigensis) was established in 1524
and it is considered to be one of the first public libraries in Europe!
Third Father’s Son
Trešais tēva dēls
Global Libraries initiative in Latvia
Through strengthening capacities
of public libraries
to facilitate proactive use of ICT resources
among people in Latvia
thus striving to improve the quality of their
lives
Third Father’s Son
is a hero from
Latvian folk
legend who
brought light to an
entire country
The future is here – in the library
Impact Planning and Assessment
for DevelopmentInformation Society Development Guidelines
for 2006 – 2013
To create a knowledge-based economy and to improve the
quality of life, to ensure that everybody can and will use
the possibilities offered by ICT and content in order to
achieve this objective
Baseline study
Interim impact
assessment study
Final impact
assessment study
National statistics
In-depth study:
Library value, trust and
user satisfaction
In-depth study:
PAC cost-benefit
analysis, ROI
In-depth study:
Impact on information
society development
Context of the study
Approach to the study
Context oriented research approach (Durrance, 2002)
Information ecology approach (Davenport & Prusak,
1997; Stepp, 1999)
Theory of use-oriented value of information and
information services (Saracevic & Kantor, 1997)
Ecological theory of human information behavior
(Williamson, 2005)
Main research questions
1. What is the value of public library in society
in general and at the level of local
community?
2. What is the trust level in public libraries,
librarians and information received through
library?
3. What is the satisfaction with public library
services?
Data collection
instrumentsRepresentative survey of inhabitants
of Latvia (n=1064) including library
users as well as non-users
Information ecology mapping during
FDGs (n=10) covering both urban
as well as rural areas
Information needs
9%
11%
16%
17%
12%
19%
15%
18%
20%
22%
14%
13%
20%
17%
16%
26%
21%
25%
22%
23%
29%
40%
0% 10% 20% 30% 40% 50% 60%
Sport
Education
Activities in municipality
Housing
Politics
Leisure, culture
Shopping
Rights & responsibilities
Transport
Health
Employment
Once Several times
Information sources
16%
16%
18%
22%
22%
23%
34%
33%
50%
52%
57%
46%
63%
69%
Private organization
Public library
Educational institution
Reference office
Municiaplity
State administration
Health-care institution
Radio
TV
Newspapers
Internet
Colleagues
Relatives
Friends
Satisfaction of information needs
personal networks
32%
34%
49%
5%
5%
3%
Colleagues
Friends
Relatives
Didn't receive necessary information
Completely received necessary information
Satisfaction of information needs
media sources
25%
27%
44%
24%
12%
9%
5%
12%
Radio
TV
Internet
Newspapers
Didn't receive necessary information
Completely received necessary information
Satisfaction of information needs
institutional sources
36%
44%
39%
39%
54%
52%
66%
14%
9%
11%
9%
2%
3%
5%
Private organization
State administration
Municiaplity
Health-care institution
Educational institution
Public library
Reference office
Didn't receive necessary information
Completely received necessary information
Trust in information sourcesDo you have to verify received information
11%
25%
26%
27%
38%
43%
49%
13%
20%
20%
20%
11%
19%
37%
28%
21%
16%
21%
13%
12%
12%
28%
25%
25%
23%
23%
21%
12%
39%
43%
47%
40%
41%
36%
32%
46%
41%
43%
45%
54%
52%
43%
22%
11%
10%
12%
7%
9%
8%
13%
15%
12%
12%
12%
9%
8%
0% 20% 40% 60% 80% 100%
Private organization
Municiaplity
Health-care institution
State administration
Educational institution
Public library
Reference office
Newspapers
Internet
TV
Radio
Colleagues
Friends
Relatives
Never Sometimes Often Always
Usage of municipality services
71%
64%
64%
44%
53%
33%
21%
52%
Satisfied
70%
77%
58%
31%
44%
31%
9%
71%
Environmental
Public transportation
Cultural & recreational
Sport
Educational
Social
Housing
Health care
Have used
Usage of culture & leisure services
34%
44%
39%
48%
46%
41%
58%
47%
Museums, galleries
Objects of cultural heritage
Public library
Cultural centre,
recreational hall
Didn't use Used
42%
46%
47%
50%
Satisfied
13%
21%
26%
28%
To increase funding
11%
8%
7%
7%
To decrease funding
Quality of staff performance
59%
57%
26%
58%
46%
42%
49%
45%
37%
42%
Teachers
Doctors, medics
Municipality administration
Librarians
Kindergarten staff
Social workers
Cultural hall staff
Museum staff
Municipal policemens
Public facilities service staff
satisfied
14%
35%
57%
3%
4%
19%
10%
4%
40%
30%
dissatisfied
27%
8%
17%
39%
50%
39%
41%
51%
23%
28%
hard to evaluate
Quality of staff performance
81%
62%
31%
94%
91%
69%
83%
92%
48%
58%
19%
38%
69%
6%
9%
31%
17%
8%
52%
42%
0% 20% 40% 60% 80% 100%
Teachers
Doctors, medics
Municipality deputies, officials
Librarians
Kindergarten employees
Social workers
Cultural hall employees
Museum employees
Municipal policemen
Public facilities service staff
Satisfied Dissatisfied
Satisfaction with library services
79%
54%
25%
37%
13%
17%
47%
14%
5%
20%
Book issuance
Reading room
Computer
Internet
Databases
Library catalogue
Librarian's assistance (information)
Librarian's consultation (computer/Internet)
Training courses
Cultural events
Usage of library services
83%
79%
84%
79%
79%
74%
81%
83%
74%
80%
Satisfied
14%
19%
14%
19%
20%
19%
16%
15%
26%
17%
Rather satisfied
Books used also by relatives
(47%) and friends (6%)
To speak to librarian (21%); To meet friends
(15%); To engage in NGO related events (6%);
Shopping, hairdresser etc. (3%)
Experienced benefits
9%
19%
24%
28%
29%
30%
35%
48%
51%
54%
63%
67%
To do gainful shopping
To find a job
To improve at job
To save or to earn money
To engage in social life
To deal with family issues & children upbringing
To learn foreign languages
Information for leisure and recreation
Information on health issues
Helping children at school
Information for education
Reading for leisure
Potential public library users
36% 43% 22%
Could any library service raise your interest in the nearest
future?
Yes No Hard to say/NA
8%
10%
18%
19%
23%
30%
30%
56%
0% 10% 20% 30% 40% 50% 60%
Library web page
Databases
Computer
Reading room
Cultural events
Internet
Training courses
Book issuance
The World – a click away
in your library
Action
Conclusions
THANK YOU!