Computer services for the public at Cleveland Public Library

Anastasia Diamond-Ortiz CLC Librarian

Patron Survey 2009 Patrons were asked, “What do you want from

your library?” They chose their top three. 32.4% said “Use of a computer” 17.3% said “Help with job search” 30.6% said “Free Internet access” 16.9% said “Free downloads”

These answers were FOUR of the top 10 (Books of course were #1!)

Education Attainment:Population 25 years and older for Cleveland

Source: U.S. Census Bureau, 2005-2007 American Community Survey

8%

5%

19%

37%

20%

5% 6%Less than 9th grade

9th-12th grade, nodiploma

High School graduate orequivelant

Some college, no degree

Associate's degree

Bachelor's degree

Gradute or professionaldegree

Source: Bureau of Labor Statistics Data for June 2009 Published July 2009

Civilian labor force unemployment for the Cleveland-Elyria-Mentor

Metropolitan Area

6.5

10.1

02468

1012

2008 2009

Per

cen

t u

nem

plo

yed

Percent of people who connect to the Internet at home and at the public library

49.5 51.7

34.3

29.8

7.5 6.8

10.86.8

0

10

20

30

40

50

60

at Home at the Public Library

Soruce: U.S. Census Bureau, Survey of Income and Program Participation, 2004 Panel Wave 5

Total

White

Black

Hispanic

Providing equitable access to computers at CPL

SAM access manager manages patron time. Patrons can use computers for two hours a day.

Approximately 350 computers throughout the system.

In 2010, the Gates Foundation will provide 88 computers to CPL.

WiFi access at ALL locations

Software on public computers Microsoft Office 2003 Internet Explorer WinWay Resume Deluxe Mavis Beacon Typing ZoomText Google Earth

Computer Assistance Individual instruction on software Setting up Email Accounts Helping you apply for a job E-government (taxes, SSA,

unemployment) Financial aid and applying for school Classes for the public—in branches

and at Main library.

Job Assistance—Helping our patrons get back to work

Accessing unemployment benefits—it all happens online now

Creating a resume—Winway Resume Deluxe

Online Job Assistance, Job Clinics and resume classes

Helping them gain new skills to make them more competitive

Computer Learning Connection

Funded by hardware grant from Bill and Melinda Gates Foundation.

Opened to the public in November, 2000.

CLC.CPL.ORG Offering a variety of classes for

people at all levels of knowledge.

CLC Class Attendance 2000-2009

159

1170

1469 1536

1233

908

14161286

1768 1800

0

200

400

600

800

1000

1200

1400

1600

1800

2000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

Year

Num

ber o

f Peo

ple

Introduction to ComputersPeople unfamiliar with using the computer

(not as old or young as you think.) Computers 101 Email Internet searching and using the Web Using the library catalog

Microsoft Office 2003Helping our patrons gain knowledge and

increase their employability. Word Excel PowerPoint Publisher Access

Moving into new technologyWe are moving to the Cloud

What is Web 2.0? Flickr-online photo sharing Google Maps Google Docs Google Earth