Psychological and Counseling Services Fall 2018...Initial Consultations Increase in the number of...
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Psychological and Counseling Services Fall 2018 Utilization of PACS Services
Transcript of Psychological and Counseling Services Fall 2018...Initial Consultations Increase in the number of...
Psychological and Counseling Services
Fall 2018
Utilization of PACS Services
APPOINTMENTS
5 Year Comparison
Initial Consultations
Increase in the number
of Initial appointments
from 2017.
Overall increase in the
number of Initial
appointments from 2014.953499551393394
Urgent Walk Ins
Decrease in the number
of Urgent Walk Ins
from 2017.
Overall Increase in the
number of Urgent Walk
Ins from 2014.
11120113782101
Individual Counseling
Increase in the
number of
Individual Counseling
sessions from 2017.
Overall increase in
the number of
Individual Counseling
sessions from 2014.220014211334801750
Group Screenings
Increase in the number
of Group Screenings
from 2017.
Overall increase in the
number of Group
Screenings from 2015.
643831370
Group Cumulative Total
Increase in Group
Participation
from 2017.
Overall increase in
Group Participation
from 2014.
35810815510446
Consultation & Referral
Increase in the number
of Consultation &
Referrals from 2017.
Overall decrease in the
number of Consultation &
Referrals from 2014.
2210478764
CLIENT SATISFACTION SURVEY
Fall 2018
Accessing Services
I was able to schedule an
appointment in a
reasonable amount
of time.
The staff were
professional, courteous
and helpful.
87
It was easy
for me to find out
about PACS services.
Clinical Services
I would recommend
PACS services
to a friend
I made progress
toward my stated
counseling goals.
87
I believe my experience
at PACS will help me
to succeed at UNH.
I was understood
and affirmed by
my therapist.
Reception
87
My information was
treated in a respectful
and confidential manner.
The PACS office was
conveniently located and
easily accessible.
“I feel like my information is being
treated respectfully and would definitely
recommend PACS.”
Positive Comments
“I learned how to manage my emotions and deal with
things better!”
“Accepting, insightful,
helpful and safe.”
“My counselor is extremely helpful to
me and I have recommended PACS
to many people.”
“The graduate support group has been immensely helpful as an outlet during
Grad School.”
“I just started goinghere, but the staffis really nice and
supportive.”“Always an amazing
resource for me. Worth the time.”
“I’m very thankful for this
resource on campus.”
“Walk In appointments (non-
crisis) should be offered.”
“The meetings are great, but there needs to be improvements in scheduling my appointments. I
have been moved three times without my consent.”
Constructive Comments
“More than 8 sessions per year.”
“More publicity of
services offered.”
“Online appointment scheduling.”
“Getting an appointment with the psychiatrist is
difficult, they’re likea month out.”
"More appointments
offered between 3p
and 8p.”
“It’s hard to fit into my schedule.”
OUTREACH
Fall 2018
Areas of Focus
MEDIA ENGAGEMENT
o Interviews
o Articles
o Newsletters
CONSULTATIONS
o Let’s Talk Programs
PRESENTATIONS
o Faculty and Staff
o Students
o Administration
EDUCATION
o Trainings
o Workshops
VISIBILITY
o Orientations
o Events
o Meetings
o Open House
o Meet-Ups
o Assemblies
o Dinners
(76)
(49)
(18)
(7)
(14)
(78)
(44)
(26)
TOTAL NUMBER
OF EVENTS:
288
www.unh.edu/pacs
