PSF Milton Keynes

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nomad at the centre of mobile and flexible working © Nomad 2009 Chair’s Welcome

Transcript of PSF Milton Keynes

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nomadat the centre of mobile and flexible working

© Nomad 2009

Chair’s Welcome

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Government Goes Mobile 2009:Government Goes Mobile 2009:Public Sector Mobile WorkingPublic Sector Mobile Working

Ken Eastwood Ken Eastwood Assistant DirectorAssistant Director

Welcome

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Introduction

• Welcome

• House keeping

• The way we work …

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Work as a place …

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Work as an activity …

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Mobile & Flexible Working

• Work Life Balance • Better health• Less stress• Higher motivation and better morale

• Productivity• New processes that reduce or eliminate administration• Better use of time to deal with more cases

• Accommodation• Hot desking and touch down • Home based working and flexible working

• Environment• Less travel and congestion (air quality & climate change)

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The Challenges

• For Individuals: staying visible and connected, peer support & knowledge sharing, managing time, communications, workload and performance

• For Managers: sustaining improved performance, adapting new styles based on trust and providing effective support, collaboration, communication and sense of ‘team’

• For Organisations: changing culture - command and control to empowerment and supportive norms

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The Technology

• Devices: size, weight, battery life, carry cases, ergonomics etc

• Networks: coverage, real time or offline, data costs and tariffs

• Security: encryption, devices, CoCo

• Solutions & Integration: access to back office legacy systems, new functionality, data sharing

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“The best way to predict the future is to create it”

Peter F DruckerManagement Consultant

1909 - 2005

Conclusion

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nomadat the centre of mobile and flexible working

© Nomad 2009

Barnsley’s Journey

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21st Century Council

Ken EastwoodAssistant DirectorBarnsley MBC

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Introduction

• Nomad

• Proof of Concept Project

• ReGS Project

• 21st Century Office

• Future Direction

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nomadat the centre of mobile and flexible working

• National Forum for sharing learning

• Knowledge base – online catalogue

• Collective experience across local government

• Collaborative peer support community

[email protected]

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NOMAD eGov Project

Barnsley Proof of Concept, “Cemetery Headstone Inspection”

“Deploying mobile technology in Bereavement Services to enable the collection of headstone inspection data”

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‘Real Time’ Field Solution

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Benefits Realisation

• Productive time gain of +16 hrs/wk (+ 22%), based on 2 Inspectors only needing to attend the office once a week (equivalent to £7.5k pa)

• Additional administrator not required (saving £17k)

• Efficiency savings over using Paper

• Potential application in other service areas

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Westgate Plaza One

"Creating a 21st Century Market Town!"

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Paperless Office – Myth or Reality?

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Position clear before …

Paper records;

• 3.5km of paper (or 9.25 Eiffel Towers!)

• Storage would have required >25% of the new office space

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But now?

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Cheating a bit?

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Records Storage and Retrieval

• Approx. 22 000 boxes containing 400 000 records

• 18 000 active boxes (remainder Archive)

• Typical month;

55 Scanned on demand

195 Courier Items

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ePost and EDRMS

• Offsite ePostroom• 20 FTE• Post scanned;

All ‘Private and Confidential’ ‘Addressee Only’ exempt Provision for plans (up to A0) Pass through policy agreed with

services

• Part way through Hyperwave EDRMS implementation

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Hot Desks, Touchdown & Meeting Rooms

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Hotbox Storage - clear desk policy

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Hot Desk with Tablet PC

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Tablet PC, Printer & Field Case

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Regulatory Services

• All front line staff hot desking and beginning to make use of mobile modules to support new ways of working

• Desks down from 77 to 58 (- 25%) = £50k pa

• 248m of file storage reduced to 75m (- 70%)

• Early adopters only in office once a fortnight

• Increased role for administrative support staff

• Leadership & management

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• Transforming Environmental Health, Trading Standards and Licensing

• Delivering solutions to support mobile, home and flexible work styles

• Developing tools to meet all officer, lone worker, manager and team needs

• Back office integration plus NEW mobile inspection modules

• On site generation of schedules, statutory notices, fixed penalty notices etc.

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Business Case

• 212 front line staff

• Planned reduction of 72 desks

• Average (min) +10% Productive Time

• Calculated annual ‘value’ £751k

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• Fully enable Home / Mobile / Flexible working

• Back office integration plus NEW mobile inspection modules

• On site generation of schedules, statutory notices, fixed penalty notices etc.

• Integrated remote worker safety, management and communication solutions

Objectives

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• Developed online tool to replace basic office systems and support a mobile workforce

• Officers log in/out on any internet device

• Generates time & mileage sheets

• Full range of panic and programmed alarms

• Text message and team level broadcast

• GPS

Dashboard Portal

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Current Position

• Food inspections in second iteration & transition to business as usual

• Simpler solutions in Health & Safety and Trading Standards

• Pest Control & Private Sector Housing under development

• Broadening out across other functions including Building Control

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Retail Enforcement Pilot

• Data sharing between Food, Health and Safety, Trading Standards and Fire Safety

• Referral of findings to negate need for visits by other regulators

• Live in Barnsley and South Yorkshire Fire & Rescue

• Precursor to stronger collaboration

• Learning for the future

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Summary

• Technology works (mostly)

• Executive leadership and senior sponsorship essential

• Don’t underestimate complexity of organisational change

• Involving people - be careful to manage [balance] expectations

• Corporate approach to mobile and flexible working ideal but pilots and projects OK too!

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@keneastwood

[email protected]

www.nomadpublicsector.com

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nomadat the centre of mobile and flexible working

© Nomad 2009

Nomad Discussion

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nomadat the centre of mobile and flexible working

• National Forum for sharing learning

• Knowledge base – online catalogue

• Collective experience across local government

• Collaborative peer support community

[email protected]

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Nomad 2.0?

• A community of interest with 3,000 registered local authority members

• Needed now more than ever before?• In discussion with potential partners, sponsors and others in public

sector • Keen to understand requirements• Absolutely about providing collaborative support and learning

exchange• But also about filling in some gaps?

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Thoughts

• Refreshed catalogue of case studies, toolkits, policies and procedures

• Web2.0 community (peer to peer networking, support and experience sharing)

• Extension to all public sector• Subscription model• Cutting edge of technology and innovation (device

reviews/recommendations/technical white papers etc)• Targeted events, workshops and conferences  • eLearning packages• Advice on web2.0 and other technologies

• Other ideas?

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Discussion Summary

• Support for all of above

• Procurement & leveraging VFM (brokerage)

• Consider Nomad offer to private sector?

• Act as strong voice for sector including on Gov Connects• Evidence what didn’t work (‘warts and all’ approach)

• All public sector

• Wider technology including social media, Smartphone ‘Apps’, self serve and transactional services

• Subscription model (low cost - tiered)

• Agreement Nomad needed now more than ever!• Develop a project database to encourage and facilitate collaboration

(Notes made during discussion)

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@keneastwood

[email protected]

www.nomadpublicsector.com