PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911....

18
Capt. Jan Urbánek Ministry of Interior – General Directorate of Fire and Rescue Service of the Czech Republic

Transcript of PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911....

Page 1: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

Capt. Jan UrbánekMinistry of Interior – General Directorate of

Fire and Rescue Service of the Czech Republic

Page 2: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

PSAP routine

Dealing with emergency calls every day

Ca. 15,000 calls a day in the Czech Republic

16,305 traffic accidents in 2011

Foreign languages

Transnational effects

Silent calls

Hoax call ratio approx. 70%

It takes seconds to decide

Page 3: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

Current status

New PSAP technology – all emergency services – EU 

funded

eCall flag really working in network since August

HeERO project using 112 –

harmonised and  interoperable services

Page 4: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they
Page 5: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

eCall saves lives

by reduction of sighting time

immediate (automatic) activation

Page 6: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they
Page 7: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

eCall saves lives

by reduction

of

sighting

time

immediate

(automatic) activation

by providing

better

information

precise

location

Page 8: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they
Page 9: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

eCall saves lives

by reduction

of

sighting

time

immediate

(automatic) activation

by providing

better

information

precise

location

technical

information

VIN

Page 10: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

eCall saves lives

by reduction

of

sighting

time

immediate

(automatic) activation

by providing

better

information

precise

location

technical

information

VIN

by simplifying

the

decision

process

highlighting

flagged

calls

Page 11: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they
Page 12: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

Steps to effective progress

PSAP TS12entry

point

+40‐2‐365‐542‐112TS12 present

as „112“

call

PSAP eCallentry

point+40‐2‐365‐542‐911 present

as „eCall“

Make

as few

changes

as possible

Use features

in the

way

they

are designed, but

exploit

their

possibilities

Page 13: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

Steps to effective progress

Ask

the right questions the right people

Not to bother

with

problems

that

are not in my  expertise

Cooperate

with

stakeholders

involved

Be

determined

to make

it

happened

If you don't want to do something, one excuse is as good 

as another.  ~Yiddish proverb

Stop just

talking, start really

working

Page 14: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

Standardization

Lot of

hard

work

done

by European Comission

All

standards

finished

tested

in pilots

approved

Delays

caused

by useless

or

even

contradictory

changes

(MSD)

eCall

MUST

be

made

obligatory

by EU legislation

Page 15: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they
Page 16: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they
Page 17: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

Closing remarks

If

such implementation

was

possible

in 2007, it

have

to be

possible

today

At

the

end

of

HeERO

project

(2013), eCall will be fully implemented

in the

Czech

Republic, ready

for

any

vehicle

with

standardized

pan‐European OBU

I invite

any

person

in this

room, TRY IT YOURSELF!

Page 18: PSAP perspective on eCall implementation · PSAP eCall. entry +40‐2‐ point. 365‐542‐911. present as „eCall“ Make as few changes as possible Use features in the way they

Capt. Jan Urbánek112 Supervisor

Operational

Management [email protected]