Proxy sign in fail

4
I want to sign up for a proxy access to my new-ish child’s records. I know I can because I already have done so for my oldest child

Transcript of Proxy sign in fail

Page 1: Proxy sign in fail

I want to sign up for a proxy access to my new-ish child’s records. I know I can because I already have done so for my oldest child

Page 2: Proxy sign in fail

I meet all these criteria, so I click “request access”. And it’s already asked me if I have an account, which I do

Page 3: Proxy sign in fail

So then it asks me to sign in, which I do

Page 4: Proxy sign in fail

And then it shows me my account and my oldest child’s account, and gives me no way to request access to the new child’s account

Did anyone at Sutter ever check this UX?