Provision of Managed Services to Upgrade, Amend and ...
Transcript of Provision of Managed Services to Upgrade, Amend and ...
Prequalification Document
for
Provision of Managed Services to Upgrade,
Amend and Maintain Central Land Records
Management Information System (CLRMIS)
Procurement ID: PLRA/PROC/CLRMIS/2020
Punjab Land Records Authority,
Board of Revenue,
Govt of the Punjab, Pakistan
Aug 2020
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Contents
1. Introduction ............................................................................................................................ 1
1.1 Background ...................................................................................................................... 1
1.2 Objective .......................................................................................................................... 1
1.3 Invitation of Pre-qualification .......................................................................................... 1
1.4 Pre-Qualification Document ............................................................................................ 2
1.5 Submission and Receipt of Pre-qualification Applications & Documents ...................... 2
1.6 Questions arising from Documents .................................................................................. 2
1.8 Invitation to Bid ............................................................................................................... 3
2. Brief Contract Regulations/Guidelines .................................................................................. 3
2.1 Laws/Rules ....................................................................................................................... 3
2.2 Taxes on all Materials/Licenses/Services ........................................................................ 3
2.3 Contract Price ................................................................................................................... 3
2.4 Payments .......................................................................................................................... 3
3. Pre-qualification Data Instructions ........................................................................................ 4
3.1 Pre-qualification Data Forms ........................................................................................... 4
3.2 Qualification ..................................................................................................................... 4
3.3 Mandatory Criteria for Pre-Qualification ......................................................................... 4
3.3.1 Company Registration .............................................................................................. 4
3.3.2 Tax Registration ........................................................................................................ 4
3.3.3 EOBI Registration ..................................................................................................... 5
3.3.4 ISO or CMMI Qualification...................................................................................... 5
3.3.5 Annual Volume of Services ...................................................................................... 5
3.3.6 Liquid Assets ............................................................................................................ 5
3.3.7 Past Experience ......................................................................................................... 6
3.3.8 Key Personnel ........................................................................................................... 6
3.3.9 Statement................................................................................................................... 6
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3.3.10 Past Litigation History ............................................................................................ 6
3.3.11 Authorized Representative ...................................................................................... 7
3.4 Scored Criteria for Pre-Qualification ............................................................................... 7
3.4.1 Volume of Services ................................................................................................... 7
3.4.2 Liquid Assets ............................................................................................................ 7
3.4.3 Team Size.................................................................................................................. 7
3.4.4 Technical Team Certifications (Other than Key Personnel at 3.3.8) ........................ 8
3.4.5 Organization’s Technical Capacity ........................................................................... 8
Form PQ-1 .............................................................................................................................. 9
Form PQ-2 .............................................................................................................................. 9
Form PQ-3 .............................................................................................................................. 9
Form PQ-4 ............................................................................................................................ 10
Form PQ-5 ............................................................................................................................ 10
Form PQ-6 ............................................................................................................................ 10
Form PQ-7 ............................................................................................................................ 11
Form PQ-8 ............................................................................................................................ 11
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1. Introduction
1.1 Background
The Punjab Land Records Authority – PLRA (hereinafter referred to as ‘procuring agency’)
would like to invite interested candidate firms (hereinafter referred to as ‘bidders’) who must
qualify by meeting a set of criteria as provided by the procuring agency to perform the contract
of supply of managed services for Upgrading, Amending and Maintenance of its Central Land
Records Management Information System – CLRMIS (hereinafter referred to as ‘services’).
The procuring agency has developed an automated system for recording and maintaining land
rights records for the province of Punjab, commonly known as CLRMIS. The system has been
implemented through establishment of a private cloud which is facilitated by an on-prem Data
Center facility and is implemented through the use of a custom develop software solution. The
technology stack used for the development of custom software solution is Microsoft
Technologies. The system is being used for dissemination of services at more than 150
geographically scattered sites all across the Punjab province and is planned to be expanded to
more than 265 sites in near future. In addition, services are being disseminated through
different public and private sector partner organizations whereas digital integration of systems
exists with government agencies and banking institutions. All of these stakeholders either have
direct access to land administration system over an MPLS based private data network or use
web-services/APIs. The records are also available through an online web portal and a mobile
app through a read only copy.
1.2 Objective
The primary objective of this contract is to hire services of software and system administration
and/or maintenance allowing the procuring agency to run its operations smoothly. The services
will include both corrective maintenance as well as enhancements to existing system. The main
focus of the contract is management of its soft component of system, however, general
administration & routine maintenance of hardware shall also be required from time to time.
Corrective/Replacement maintenance of hardware component is not part of this contract.
1.3 Invitation of Pre-qualification
Bidders having their companies/firms registered with Securities and Exchange Commission of
Pakistan under the prevailing laws in respective services (if applicable) are invited to submit
their PREQUALIFICATION documents to the PLRA so that they may be pre-qualified for
submission of Bids. Bid Documents shall be made available to only prequalified bidders both
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in hardcopy format and softcopy format – one copy each for a single bidder. A single
application per bidder is required for prequalification. For the purposes of this bidding JVs are
not allowed.
Prospective bidders must have carried out successful supply and delivery of similar services to
Public or Private institutions of similar size and complexity. Potential bidders must demonstrate
the willingness and commitment to meet the pre-qualification criteria.
1.4 Pre-Qualification Document
This document includes forms to be filled by bidder and list of documents that must be
submitted by prospective bidders. The document also provides both mandatory qualification
criteria and scored qualification criteria. Mandatory qualification criteria must be fulfilled by a
prospective bidder in order to qualify for the bidding. The scored criteria must be met by the
bidder to the minimum score to qualify for the same. It is the responsibility of the bidder to
submit required information as well as documentary evidence to prove qualification for both
mandatory criteria and scored criteria to the satisfaction of procuring agency regardless of its
explicit demand in this document or hereafter, in order to be considered for pre-qualification.
1.5 Submission and Receipt of Pre-qualification Applications & Documents
Interested bidders must submit one copy of the completed prequalification data and other
requested information along with supporting documents to the following:
Deputy Director (Procurement),
Room No. 212, Punjab Land Records Authority,
2KM from Thokar Niaz Baig, Main Multan Road,
Near EME Housing Scheme,
Lahore, Pakistan
Bidders shall submit the completed pre-qualification documents in plain sealed envelopes,
clearly marked with the name of and ID of contract at above address on or before 10.09.2020
at 11.00 a.m. Applications for prequalification shall be opened after 30 minutes thereafter in
the presence of the Bidders or their representatives who choose to attend at the Committee
Room of PLRA.
1.6 Questions arising from Documents
Questions/Queries related to this pre-qualification documents should be addressed to the
Deputy Director (Procurement), Punjab Land Records Authority whose address is given in
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paragraph 1.5 above and must reach the said office in a formal format at least 4 working days
before the deadline for submission of application for prequalification. Replies to all questions
will be sent back to concerned bidder(s) at least 2 days before the said deadline in writing or
through email.
1.8 Invitation to Bid
Bidding documents will be made available only to those bidders whose qualifications are
accepted by PLRA after meeting mandatory qualification criteria and scoring points 50% of
total or above one completion of the prequalification process.
2. Brief Contract Regulations/Guidelines
2.1 Laws/Rules
Punjab Procurement Regulatory Authority Rule 2014 along with any other rules/regulations/
directives of Govt of Punjab shall be applicable for the purpose of Prequalification, Bidding
and execution of this Contract.
2.2 Taxes on all Materials/Licenses/Services
The bidder will have to pay all duties, taxes, and other levies as applicable for all materials,
licenses or services to be supplied under this contract. The price charged to be procuring
agency shall be deemed to have included all such duties, taxes and/or levies as on the date of
bid submission.
2.3 Contract Price
The contract shall be of unit price type and cumulative of computed unit price and quantities
required. Quantities may increase or decrease as determined by demand and on the authority
of the procuring agency.
2.4 Payments
All payments shall be made in Pak Rupees and after the completion of corresponding
milestone to the satisfaction of procuring agency’s designated representative(s). No foreign
currency payments shall be applicable for any component of the contract and same shall be
required to be quoted in local currency only.
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3. Pre-qualification Data Instructions
3.1 Pre-qualification Data Forms
The prequalification forms PQ-1, PQ-2, PQ-3, PQ-4, PQ-5, PQ-6, PQ-7 and PQ-8, as
provided in succeeding sections, are to be completed by prospective bidders who wish to be
pre-qualified for submission of bid for the specified contract services. The supporting
documents to validate the contents of these form must be submitted with the application for
the Pre-qualification and should be flagged with form numbers. The pre-qualification
application forms which are not filled out completely and submitted in the prescribed manner
may not be considered. All the documents that form part of the proposal must be written in
the English language and hand/machine typed in legible typeface.
3.2 Qualification
It is understood and agreed that the pre-qualification data on prospective bidders is to be used
by procuring agency in determining, according to its sole judgment and discretion, the
qualifications of prospective bidder to perform in respect to the contract as described by the
procuring agency. Prospective bidders will not be considered qualified unless in the judgment
of procuring agency they possess capability, experience, qualified personnel availability and
suitability of equipment and net current assets or working capital sufficient to satisfactorily
execute the contract in question.
3.3 Mandatory Criteria for Pre-Qualification
3.3.1 Company Registration
The bidder must be a registered firm/company/organization of Securities and Exchange
Commission of Pakistan for at least last 3 years.
Required Form: PQ-1
Documentary Evidence: Copy of SECP Issued Company Registration Certificate.
3.3.2 Tax Registration
The bidder must be a registered tax payer with both Federal Board of Revenue (FBR) and
Punjab Revenue Authority (PRA). The registration must be verifiable from online web portal
of these agencies.
Required Form: PQ-2
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Documentary Evidence Required:
(1) Copy of NTN Certificate
(2) Copy of PNTN/PSTN Certificate
3.3.3 EOBI Registration
The bidder must have at least 100 regular employees verifiable from EOBI website (Vendor
Active Employee Count).
Required Form: PQ-3
Documentary Evidence: Contents of PQ-3 should be verifiable from EOBI website.
3.3.4 ISO or CMMI Qualification
The bidder must be ISO 9001:2008 and ISO 27001:2005/2013 certified by an accredited
certification body. The certificate must be valid at the time of bidding. Alternatively, the
bidder can be a firm assessed at CMMI Level 3 or above within last 5 years.
Required Form: N/A
Documentary Evidence: Copies of ISO Certificates or CMMI appraisal document.
3.3.5 Annual Volume of Services
The minimum required annual Volume of Services for the successful Bidder in any of the last
five years shall be PKR 100 Million.
Required Form: PQ-4
Documentary Evidence: Copies of Audited Financial Statements for last five years.
3.3.6 Liquid Assets
The minimum amount of liquid assets and/or credit facilities net of other contractual
commitments of the successful Bidder shall be PKR 30 Million.
Required Form: PQ-5
Documentary Evidence: Company Bank Account statement(s) no older than one month
before the bidding date with cash equivalent required liquid assets present for at least one-
year period at the time of application for prequalification. Alternatively, the bidder can
submit certified copy of credit facilities for same value, net of other contractual
commitments, valid at the time of application for prequalification.
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3.3.7 Past Experience
The bidder must have successfully performed at least one contract each in the following
categories in the last 5 years:
Software Development and Maintenance Services for an MIS with at least 3,000
active concurrent users.
Managed Services for IT Infrastructure using (OnPrem or Public) Cloud.
Level 1 Support Services
Required Form: PQ-6
Documentary Evidence Required:
(1) Copies of signed contracts
(2) Certificate of completion of contract issued by authorized representative of client
3.3.8 Key Personnel
The bidder must have a core team of qualified personnel as follows:
PMP Certified/Agile Practitioner
MCSE: Private Cloud / Core Infrastructure Certified or equal
MCSD: Web Apps Certification or equal
MCSE: SQL Certification or equal
Certified Information Security Manager (CISM) or COBIT 5.0
ISTQB Certified: Foundation Level or higher
Required Form: PQ-7
Documentary Evidence: Copies of Certifications of proposed team, verifiable from vendor
website.
3.3.9 Statement
The bidder must submit a sworn statement of authorized representative, stating that it has not
been blacklisted by any Government department or Punjab Procurement Regulatory
Authority (PPRA).
Documentary Evidence: Sworn statement on nonjudicial paper, duly attested by a public
notary.
3.3.10 Past Litigation History
The bidder must submit information regarding any litigation, current or during the last ten
years, in which the Bidder is involved, the parties concerned, and disputed amount.
Required Form: PQ-8
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Documentary Evidence: Certified copies of final decision or the complaint for initiating
litigation. In case of no litigation event, a sworn statement duly attested by a public notary be
submitted declaring the same.
3.3.11 Authorized Representative
The bidder must attach a power of attorney of the signatory(ies) of the prequalification
application, whereby the signatory(ies) is/are authorized for submission of application and
signing of documents on behalf of the bidder.
Required Form: N/A
Documentary Evidence: Company Resolution and/or notary attested power of attorney from
bidder.
3.4 Scored Criteria for Pre-Qualification
The minimum qualifying score, after meeting the mandatory qualification requirements, is
50% marks of the maximum possible cumulative score. Bidders who fail to meet mandatory
qualification criteria will not be evaluated against scored criteria.
3.4.1 Volume of Services
The volume of services provided by bidder shall be scored as follows:
Sr # Volume of Service in last 5 Years Score
1. PKR 500 Million or less 5
2. More than PKR 500 Million but less than 750 Million 10
3. More than PKR 750 Million but less than 1,000 Million 15
5. Greater than PKR 1,000 Million 20
3.4.2 Liquid Assets
The liquid assets net of existing contractual obligations of bidder shall be scored as follows:
Sr # Liquid Assets Score
1. PKR 50 Million but not less than 30 Million 5
2. More than PKR 50 Million but less than 75 Million 10
3. More than PKR 75 Million but less than 100 Million 15
5. Greater than PKR 100 Million 20
3.4.3 Team Size
The team size of the bidder shall be scored as follows:
Sr # Team Size Score
1. 200 Employees but not less than 100 5
2. More than 200 Employees but less than 500 10
3. More than 500 Employees but less than 1,000 15
5. Greater than 1,000 Employees 20
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3.4.4 Technical Team Certifications (Other than Key Personnel at 3.3.8)
The bidder will be awarded 5 marks for each additional resource having any of following
certifications up to a maximum of 50 Marks:
MCSE: Private Cloud / Core Infrastructure Certified or equal
MCSD: Web Apps Certification or equal
MCSE: SQL Certification or equal
Certified Information Security Manager (CISM) or COBIT 5.0
ISTQB Certified: Foundation Level or higher
3.4.5 Organization’s Technical Capacity
The technical capacity of bidder will be scored as follows:
Sr # Competence Area Score
MSFT Silver Partner MSFT Gold Partner
1. Data Center Technologies 5 10
2. Application Development 5 10
3. Database Administration 5 10
4. Cloud Platform Management 5 10
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Form PQ-1
Company Registration
Company Registration Certificate No. _________________________________
Corporate Universal Identification No./
Company Registration No. _________________________________
Complete Legal Name of the Company: _________________________________
Date of Company Registration: _________________________________
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Form PQ-2
Tax Registration
FBR NTN: ________________________________
PRA PNTN: ________________________________
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Form PQ-3
EOBI Registration
Company/Firm EOBI Registration Number (if any): ________________________________
List of Employees with following information:
Sr # Name of Employee Title Employed Since EOBI Reg. No./
NIC No.
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Form PQ-4
Volume of Business
Details of Volume of Business in the last five years:
Sr # Financial Year Total Business done for
Financial Year
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Form PQ-5
Liquid Assets
Total Liquid Assets presented with application for prequalification: ________________
List of documents/instruments presented:
Sr # Type (Cash/CL) Banking Institute Name Value of Asset
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Form PQ-6
Past Experience
Sr #: ____
Contract Type: Software Development/Managed Services for Cloud/L1 Support
Client Name: __________________________________________
Client Representative Name and Contact Info: ____________________________________
Contract Signing Date: _______________ Contract Completion Date: _______________
Total Contract Value: ________________ Total Contract Manhours: ________________
[Note: Provide above information of all contracts individually, presented against qualification
criteria.]
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Form PQ-7
Key Personnel Qualification
Proposed
Position
Name of the Resource
Person
Years of
Experience Certification Name
Certification
Verification ID /
Code
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Form PQ-8
Litigation History
Year Other party(ies) Cause of dispute Details of litigation
award
Amount involved
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