Providing context for IT/IS teaching using Interactive Cases Robin Johnson MMU Business School...
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Transcript of Providing context for IT/IS teaching using Interactive Cases Robin Johnson MMU Business School...
Providing context for IT/IS teaching
using Interactive Cases
Robin JohnsonMMU Business School
Overview
Rationale Case Studies & Interactive Case Studies Demonstrations of 2 versions of TRICS Future
Goals
Teaching “real world” Information Systems
Problem-Based Investigation – learning by doing
Realistic problems – not artificial Complex & messy problems Problems on several levels
What’s the
problem?
Limitations of Case Studies
Linear – organisations aren’t linear Filter material –irrelevance removed organise material – no search required Viewed in retrospect – not evolving No sense of “building a picture” of the
problem
Interactive Case Studies allow students to:
search for relevant information in an investigative way
distinguish relevant and irrelevant information
piece together isolated pieces of information to create a coherent picture of a situation
create meaning from a complex set of data
Interactive Case Studies allow students to:
understand and resolve differing points of view and internal conflicts
deal with a range of differing human interactions
navigate successfully within a complex hierarchy where responsibilities, authorities and decision making are distributed between the stakeholders in unobvious ways.
Features of our Case Tool
Canned questions for formal staff interviews Limit on Questions Students may be asked to explain the rationale for
asking a question (version 1) Questions may be dependent upon another question
(version 1) Eavesdropping on informal staff conversations
(version 2) Time Slices to show cause and effect Internal Documents (minutes, standards,
procedures etc. available for inspection)
Demonstrations
Two Interactive Case Studies at Present1. ATM, a company providing support for IT Managers,
focuses on their need for a Customer Relationship Management system. Used with Level 3 and Masters students to undertake Soft Systems Analysis
2. Ganer, a national law firm with several regional departments. Used with level 2 students to study Organisational structure, change management, power, ethics and HR issues
Use login guest with password guest
Demo - TRICS 1 with ATM case
Case based upon an fictitious advisory organisation who support IT managers, similar to National Computing Centre
TRICS 2 - student
TRICS 2 - Author
TRICS 2 - Author
TRICS 2 Access
http://83.138.128.30/private/mmu/index.aspx
Username test Password test
Other Application Areas
Investigation of any organisational process, e.g. production line, logistics, supply chain etc …
Medical – ward rounds - question patients rather than staff, look at medical notes, etc.
Legal – investigation of criminal activities on a campus – interview people who were involved, study other evidence.
Social workers doing case investigations Professional practice with architects, engineers,
hospital doctors, solicitors, etc.
Other Case-Based Software
Feedback
Is there a need? Would your students enjoy using it? Would you reuse somebody else’s case? Would you share your own case material? What features would you want?