IHCP bulletin INDIANA HEALTH COVERAGE PROGRAMS BT201651 SEPTEMBER 13, 2016

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Providers must take actions by October 17, 2016, to demonstrate nondiscrimination compliance The Indiana Health Coverage Programs (IHCP) does not discriminate on the basis of race, color, national origin, sex,

age, or disability in compliance with federal requirements set forth in:

Section 1557 of the Affordable Care Act

Title VI of the Civil Rights Act of 1964

Section 504 of the Rehabilitation Act of 1973

Age Discrimination Act of 1975

Omnibus Budget Reconciliation Act (OBRA) of

1981, where applicable

Federal laws and regulations require similar

compliance from all recipients of federal funds. New

federal rules require such entities, including IHCP

providers, to demonstrate such compliance by taking

the following actions by October 17, 2016:

All IHCP providers must prominently post notices that specify the following information:

The provider complies with applicable federal civil rights laws and does not discriminate on the basis of race,

color, national origin, sex, age, or disability

The provider makes available free aids and services to people with disabilities to communicate effectively with

the provider, including qualified interpreters, written information in other formats and free language services to

people whose primary language is not English

How to obtain the aids and services referenced previously

The name and contact information of the provider’s civil rights coordinator who handles grievances (if the

provider employs 15 or more individuals)

The availability of a grievance procedure as well as how to file a grievance

How to file an Office for Civil Rights (OCR) complaint

A sample posting is available at the Department of Health and Human Services (HHS) website at hhs.gov for

your reference. The IHCP has developed a sample posting specific to the state of Indiana, which is attached to

this bulletin for your possible use.

http://www.hhs.gov/sites/default/files/sample-ce-notice-english.pdf

IHCP bulletin BT201651 SEPTEMBER 13, 2016

All IHCP providers must include taglines in published materials to alert individuals with limited English proficiency

(LEP) to the availability of language assistance services. Major patient publications are required to include taglines

translated into at least the top 15 languages spoken by individuals with LEP in the state. Lesser patient publications

are required to include taglines for the top two languages spoken. Aside from English, the top languages spoken in

Indiana are noted in Table 1. Translated resources for nondiscrimination notices and taglines are available in these

and many languages at the HHS website at hhs.gov. The sample nondiscrimination posting referenced in this

bulletin includes taglines in these 15 languages.

Table 1 – Top 15 non-English languages spoken in Indiana*

*Source: Language Access Guide for Exchanges, Qualified Health Plan (QHP) Issuers, and Web-Brokers (March 30, 2016); Center

for Consumer Information & Insurance Oversight (CCIIO), Regulations and Guidance; Consumer Support and Information; CMS

website at cms.gov

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Order ranking Language Population

1 Spanish 121,383

2 Chinese 14,737

3 German 7,565

4 Pennsylvanian Dutch 4,600

5 Burmese 4,320

6 Arabic 3,783

7 Korean 3,729

8 Vietnamese 3,434

9 French 2,835

10 Japanese 2,679

11 Dutch 2,595

12 Tagalog 1,887

13 Russian 1,759

14 Panjabi 1,755

15 Hindi 1,712

If you need additional copies of this publication, please

download them from indianamedicaid.com.

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Discrimination is Against the Law (Sample posting template – Indiana-specific)

[Name of entity] complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

[Name of entity] does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

[Name of entity]:

Provides free aids and services to people with disabilities to communicate effectively with us. Provides free language services to people whose primary language is not English.

If you need these services, contact [Name of Civil Rights Coordinator – if 15 or more employees/Other Contact]

If you believe that [Name of entity] has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email.

[Name and Title of Civil Rights Coordinator – if 15 or more employees/Other Contact], [Mailing Address], [Telephone number], [TTY number—if entity has one]; [Fax], [Email] If you need help filing a grievance, [Name and Title of Civil Rights Coordinator – if 15 or more employees/Other Contact] is available to help you.

You can also file a civil rights complaint with the Indiana Civil Rights Commission (ICRC) by calling 1-800-628-2909 or filing electronically at in.gov/icrc/.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or telephone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019; 1-800-537-7697 (TDD)

http://www.in.gov/icrc/https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

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Discrimination is Against the Law Español (Spanish): [Name of covered entity] cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. 繁體中文 (Chinese): [Name of covered entity] 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。

Deutsch (German): [Name of covered entity] erfüllt geltenden bundesstaatliche Menschenrechtsgesetze und lehnt jegliche Diskriminierung aufgrund von Rasse, Hautfarbe, Herkunft, Alter, Behinderung oder Geschlecht ab. Deitsch (Pennsylvania Dutch): [Name of covered entity] iss willich, die Gsetze (federal civil rights) vun die Owwerichkeet zu folliche un duht alle Leit behandle in der seem Weg. Es macht nix aus, vun wellem Schtamm ebber beikummt, aus wellem Land die Voreldre kumme sinn, was fer en Elt ebber hot, eb ebber en Mann iss odder en Fraa, verkrippelt iss odder net.

یلتزم [Name of covered entity] بقوانین الحقوق المدنیة الفدرالیة المعمول بھا وال یمیز على أساس العرق أو اللون أو :(Arabic) ةيبرعلا األصل الوطني أو السن أو اإلعاقة أو الجنس.

한한한 (Korean): [Name of covered entity] 은(는) 관련 연방 공민권법을 준수하며 인종, 피부색, 출신 국가, 연령, 장애 또는 성별을 이유로 차별하지 않습니다.

Tiếng Việt (Vietnamese): [Name of covered entity] tuân thủ luật dân quyền hiện hành của Liên bang và không phân biệt đối xử dựa trên chủng tộc, màu da, nguồn gốc quốc gia, độ tuổi, khuyết tật, hoặc giới tính. Français (French): [Name of covered entity] respecte les lois fédérales en vigueur relatives aux droits civiques et ne pratique aucune discrimination basée sur la race, la couleur de peau, l'origine nationale, l'âge, le sexe ou un handicap.

日本語 (Japanese): [Name of covered entity] は適用される連邦公民権法を遵守し、人種、肌の色、出身国、年齢、障害または性別に基づく差別をいたしません。 Nederlands (Dutch): [Name of covered entity] voldoet aan de geldende wettelijke bepalingen over burgerrechten en discrimineert niet op basis van ras, huidskleur, afkomst, leeftijd, handicap of geslacht. Tagalog (Tagalog – Filipino): Sumusunod ang [Name of covered entity] sa mga naaangkop na Pederal na batas sa karapatang sibil at hindi nandidiskrimina batay sa lahi, kulay, bansang pinagmulan, edad, kapansanan o kasarian. Русский (Russian): [Name of covered entity] соблюдает применимое федеральное законодательство в области гражданских прав и не допускает дискриминации по признакам расы, цвета кожи, национальной принадлежности, возраста, инвалидности или пола. ਪੰਜਾਬੀ (Punjabi): [Name of covered entity] ਲਾਗੂ ਸੰਘੀ ਨਾਗਿਰਕ ਹੱਕ� ਦੇ ਕਾਨੰੂਨ� ਦੀ ਪਾਲਣਾ ਕਰਦੀ ਹੈ ਅਤੇ ਨਸਲ, ਰੰਗ, ਰਾਸ਼ਟਰੀ ਮੂਲ, ਉਮਰ,

ਅਸਮਰਥਤਾ, ਜ� ਿਲੰਗ 'ਤੇ ਅਧਾਰ 'ਤੇ ਿਵਤਕਰਾ ਨਹ� ਕਰਦੀ ਹੈ।

�हदं� (Hindi): [Name of covered entity] लागू होन ेयोग्य संघीय नाग�रक अिधकार क़ानून का पालन करता ह ैऔर जाित, रंग, रा�ीय मूल, आयु, िवकलांगता, या �लग के आधार पर भेदभाव नह� करता ह।ै