Provider Toolkit Module 4: Guide to Suitability - NDIS · Provider Toolkit Module 4: Guide to...

ndis.gov.au 1 July 2016 | Provider Toolkit Module 4

Provider Toolkit

Module 4: Guide to

Suitability 1 July 2016

ndis.gov.au 1 July 2016 | Provider Toolkit Module 4 2

Contents

Provider Toolkit Module 4: Guide to Suitability ............................................................................ 1

Contents ................................................................................................................................... 2

Toolkit structure ........................................................................................................................ 4

Executive Summary .................................................................................................................. 5

4.1. Specialist Disability Registration Groups ........................................................................ 6

4.2. Professional Registration Groups ................................................................................. 10

4.3. Other Registration Groups ........................................................................................... 13

4.4. Home and vehicle modification Registration Groups .................................................... 14

4.5. Assistive technology and equipment Registration Groups ............................................ 15

4.6. Professional Qualifications for NDIS Providers ............................................................. 17

4.7. State and Territory Requirements for Specialist Disability Providers ............................ 20

4.7.1 Requirements for new specialist disability providers in South Australia ................. 20

4.7.2 Requirements for new and existing specialist disability providers in Queensland .. 22

4.7.2.1 Criminal history screening .............................................................................. 22

4.7.2.2 Complaints management ............................................................................... 22

4.7.2.3 Restrictive practices ....................................................................................... 23

4.7.2.4 Monitoring and compliance ............................................................................ 23

4.7.2.5 Quality assurance .......................................................................................... 23

4.7.2.6 Registration Process ...................................................................................... 24

4.7.2.7 Provider Registration Process for Queensland ............................................... 25

4.7.2.8 Mapping of Queensland Specialist Disability Services and Queensland

Community Care services to NDIS registration groups .................................................... 26

4.7.3 Requirements for new and existing specialist disability providers in Tasmania ...... 29

4.7.3.1 Requirements for new specialist disability providers in Tasmania .................. 29

4.7.3.2 Requirements for existing DHHS funded disability providers in Tasmania ...... 30

4.7.4 Requirements for specialist disability providers in Victoria .................................... 33

4.7.4.1 Which quality and safeguards requirements apply? ....................................... 33

4.7.4.2 Arrangements for existing providers ............................................................... 34

4.7.4.3 Existing providers of Home and Community Care (HACC) services ............... 35

4.7.4.4 Arrangements for new providers .................................................................... 35

4.7.4.5 Removal of ‘Victorian Approved NDIS Provider’ status .................................. 36

4.7.4.6 Victoria’s quality and safeguarding requirements by provider type ................. 37

4.7.4.7 Requirements for disability service providers ................................................. 37


4.7.4.8 Requirements for providers of early childhood intervention supports .............. 38

4.7.4.9 Requirements for existing providers of HACC services .................................. 38

4.7.4.10 Table 1: NDIS registration groups that are in scope of Victorian requirements39

4.7.4.11 Table 2: Requirements for all Victorian approved NDIS providers .................. 40

4.7.4.12 Table 3: Requirements for disability service providers.................................... 42

4.7.4.14 Table 4: Requirements for providers of psychosocial supports ....................... 44

4.7.4.15 Table 5: Requirements for providers of early childhood supports (0-6 years) . 46

4.7.4.16 Table 6: Requirements for existing HACC providers ...................................... 48

4.7.5 Requirements for new specialist disability providers in ACT .................................. 50

4.7.6 Requirements for new specialist disability providers in New South Wales ............. 52

4.7.6.1 Registering to provide NDIS Services in NSW ............................................... 52

4.7.6.2 Registration of existing NSW funded service providers .................................. 52

4.7.6.3 Expanding range of service provision ............................................................. 52

4.7.6.4 Registration of new providers ......................................................................... 53

4.7.6.5 What are comparable standards? .................................................................. 53

4.7.6.6 Performance .................................................................................................. 54

4.7.6.7 Governance ................................................................................................... 55

4.7.6.8 School Education ........................................................................................... 55

4.7.6.10 Probity in Employment ................................................................................... 56

4.7.6.11 Disability Reportable Incidents Scheme ......................................................... 56

4.7.6.12 Death ............................................................................................................. 57

4.7.6.13 Work Health and Safety ................................................................................. 57

4.1.1.1 Workers Compensation .................................................................................. 58

4.7.6.14 Privacy ........................................................................................................... 60

4.7.6.15 Child Protection.............................................................................................. 61

4.1.1.2 Health ............................................................................................................ 63

4.7.6.16 Mental Health ................................................................................................. 64

4.7.6.17 Accommodation ............................................................................................. 64

4.7.6.18 Fire Safety ..................................................................................................... 64

4.7.6.19 Supporting People ......................................................................................... 65

4.7.6.20 Appendix 2: Disability Supports Part A ........................................................... 68

4.7.6.21 Appendix 2: Disability Supports Part B ........................................................... 72


Toolkit structure

This is Module 4 of the Provider Toolkit, The Provider Toolkit also contains Modules 1 – 12.

Provider Toolkit

Module 1: Introduction and overview of the Provider Toolkit

Module 2: Registering as a Provider

Module 3: Terms of Business

Module 4: Guide to Suitability [this module]

Module 5: Service Agreements

Module 6: Service Bookings

Module 7: Payment and Assurance

Module 8: PRODA Step by Step guide

Module 9: myplace Provider Portal Step by Step Guide to logging into myplace for the first time –

existing providers

Module 10: myplace Provider Portal Step by Step Guide to Registration for new providers

Module 11: myplace Provider Portal Step by Step Guide (excluding registration)

Module 12: Glossary


Executive Summary

The Guide to Suitability is a key document in assisting providers understand what supports they

will be providing, and what their obligations are as providers of these NDIS supports.

Different supports have different levels of risk associated with their delivery. To minimise risk,

enhance outcomes and maximise the social and economic participation of participants, certain

experience, qualifications, processes and expertise are required of the providers registered to

provide NDIS supports. As quality and safeguarding of disability supports remains the

responsibility of States and Territories in transition, some of these requirements may differ

between States/Territories to align with existing systems and requirements.

The NDIS has a catalogue of support items that can be funded through a participants plan. For

the purposes of quality and safeguards, these support items have been grouped into

‘Registration Groups’ where the requirements to provide these supports are generally similar.

Details on the specific requirements of each of these registration groups can be determined by

reading through the initial tables in conjunction with the relevant state/territory requirements

section. These Registration Groups are generally informally categorised one of five ways:

1. Specialist Disability Registration Groups

2. Professional Registration Groups

3. Other Registration Groups

4. Home and Vehicle Modification Registration Groups

5. Assistive Technology and Equipment Registration Groups

Details on these categories can be found in the first section of the Guide to Suitability.

The grouping of supports into these Registration Groups also streamlines registration for

providers. Instead of registering for individual line items, providers are able to instead just register

for the Registration Group/s relevant to their business.

ndis.gov.au Provider Toolkit Module 4

4.1. Specialist Disability Registration Groups

Providers wishing to register for Specialist Disability Registration Groups must:

Be registered, approved and compliant with the requirements for registration or approval as a specialist disability service, community care or Home

and Community Care provider as determined by the jurisdiction in which the provider wants to deliver supports. This includes Quality Assurance /

Management systems compliance.

Submit evidence of this registration, approval and compliance issued by the jurisdiction, or authorised third party provider (as determined by each

jurisdiction), for which you have applied to deliver supports. This evidence document must state the services that you are currently providing, or are

authorised to provide under the NDIS;

New providers or providers wishing to expand their services should refer to the State requirements for new providers in this document.

Registration group No Professions Expectations as to Experience

Assistance to Access and Maintain Employment or higher education

[Assist Access/Maintain Employ]

Workplace assistance enables a participant to successfully obtain and/or

retain employment in the open or supported labour market. Includes:

individual employment support

employment preparation and support in a group

School leaver employment supports

transition through school and to further education

0102 Developmental Educator

Teacher

Disability Support Worker

Social Worker

Other care worker e.g.: - Welfare worker - Mental Health support

Worker - Mental Health Peer

Worker

Experience delivering person centred

services in the community or in the

home and working with people with

disability seeking employment,

training for employment, or building

and delivering sustainable

employment opportunities.

Development of Daily Living and Life Skills [Development-Life Skills]

Development of daily living and life skills focuses on training and

development activities undertaken by the participant or their carer to

increase their ability to live as autonomously as possible, including supports

that will enhance the ability of the participant to travel and use public

transport independently.

0117 Disability Support Worker (includes Mental Health or Peer Worker)

Welfare worker

Experience in providing training and

supports to people with disability.


Registration group No. Professions Expectations as to

Experience

Daily Personal Activities

Assisting with and/or supervising personal tasks of daily life to enable the

participant to live as autonomously as possible. These individual supports

and can be provided in a range of environments, including but not limited to,

the participant’s own home.

0107 Disability Support Worker

- Other care worker (includes Welfare worker, Mental Health support Worker, Peer Worker)



home and delivery of supports to

assist people with disability with

development of their skills and

abilities.

High Intensity Daily Personal Activities

Assisting with and/or supervising personal tasks of daily life to enable the

participant to live as autonomously as possible. These supports are

provided by a worker with additional qualifications and experience relevant

to the participants’ complex needs. These individual supports and can be

provided in a range of environments, including but not limited to, the

participant’s own home.

0104

Disability Support Worker (includes Mental Health or Peer Worker)

Welfare worker






abilities. Experience and where

relevant credentialing in e.g.

behaviour support, suctioning etc.

Assistance with daily life tasks in a group or shared living

arrangement [Daily Tasks/Shared Living]

This registration group incorporates assistance with and/or supervising

tasks of daily life in a shared living environment, which is either temporary or

ongoing, with a focus on developing the skills of each individual to live as

autonomously as possible. This registration group includes short-term

accommodation and assistance (e.g. respite care)


Developmental Educator

Welfare worker - Other care worker

(includes, Mental Health support Worker Peer Worker)






abilities.

Participation in community, social and civic activities

[Participate Community]

Assisting participants to participate actively in community, social and civic

activities; includes supporting participants during these activities, and

developing participants’ ability to partake in these activities.

0125

Disability Support Worker

Welfare Worker




home and in the delivery of supports

to assist people with disability with


abilities.


Registration group No Professions Expectations as to

Experience

Group and Centre Based Activities [Group/Centre Activities]

Assisting participants to participate in group based community, social and

recreational activities.


Social Worker


Welfare worker

Other care worker (incl Mental Health support Worker, Peer Worker)



home and in the delivery of supports

to assist people with disability with


abilities.

Specialist Disability Accommodation [Specialist Accom]

Further information is being finalised.

0131

Housing Provider Submit declaration of suitability

Submit Dwelling enrolment form

Management of Funding for Supports [Plan Management]

Plan management focuses on strengthening the participant’s ability to

undertake tasks associated with the management of their supports. Plan

management is the financial management of the plan supports including

making payments to providers, expense claims processing, developing

monthly statements for participants and claiming for payment from NDIA.

Financial Intermediary funding applies to registered plan management

providers who deliver plan management supports.

A financial intermediary will typically possess good knowledge of providers

and supports, developed through interaction with and processing payments

to providers over time. As part of their plan management role, a financial

intermediary should support participants and strengthen their capacity to

find and implement alternative support options if the participant asks for

assistance.

0127 Accountant / Bookkeeper

Experience in financial management

of funding and working with people

with disability.

Note that some providers may be

exempt from “specialist disability

service” requirements. For further

information, please refer to the

section in this document for the state

or territory in which you intend to

provide supports.



Assistance in coordinating or manageing life stages, transition

and supports – [Life Stage, Transition]

This registration group includes short and long-term supports that

focus on strengthening the participant’s ability to coordinate their

supports, and to assist them to live at home and participate in their

community. Includes:

support connection

coordination of supports

assistance with accommodation and tenancy obligations

Life transition planning including mentoring, peer support

and individual skill development

assistance with decision making, daily planning, budgeting



Social Worker

Welfare worker

Other care worker (Includes: Mental Health support Worker, Peer Worker, Community mental Health Practitioner)

Experience delivering person centred services in

the community or in their home.

For peer support – lived experience of disability

or psychosocial disability and relevant

experiences and skills or training to perform this

activity

IF Diploma in Disability Services studies, at least

two years of experience

IF Cert III in Disability Services, substantial

years of relevant experience and specialist skills

sufficient to perform these activities

IF community mental health practitioner,

bachelor’s degree or greater in a mental health

relevant behavioural or social science discipline

(including but not limited to social work,

psychology, occupational therapy etc.)

IF Mental Health Support Worker, Certificate IV

or diploma in a mental health relevant area of

study

IF mental health peer worker, the lived

experience of recovery from psychosocial

disability, or of caring for someone with a

psychosocial disability, combined with relevant

qualifications and/or training (such as Intentional

Peer Support, Cert IV in Mental Health Peer

Work)

Specialised Supported Employment

Assistance in specialised supported employment/ADE


Welfare Worker

Teacher

Commonwealth quality and safeguarding

arrangements apply, including certification

against the National Standards for Disability



Services (NSDS) via the Human Services

Scheme (part 3 (DEES).

Please note – Mental Health Support Workers, Mental Health Peer Workers and Community Mental Health Practictioners may be required to select

‘Disability Support Worker’ when registering through myplace before declaring evidence of their suitability to provide service under these professions.

4.2. Professional Registration Groups

These registration groups require specific professional qualifications and experience as a prerequisite to provide these supports under the NDIS.

Professionals who wish to provide specialist disability supports must also comply with quality and safeguards requirements of the relevant state/territories.

Additional requirements apply for some services in some jurisdictions. Please also see the information in this document for the state or territory in which you

intend to provide supports.


Positive Behaviour support

Behaviour Support

Specialised Positive Behaviour support registration group includes support

items provided by Allied Health professional s with specialist skills in

positive behaviour support including assessment the development of a

plan developed that aims to limit the likelihood of behaviours of concern

developing and /or increasing.

0110 Occupational Therapist

Psychologist

Social Worker

Other health professional

Experience (minimum 2 years)

working with people with disability

who have challenging behaviours.

AND

Experience in professional / clinician

supervision and development.

Community Nursing Care for High Needs

This is the provision of specialist care for participants who have high care

needs. This involves support from a person with a high level of training to

respond to the participant’s complex needs.

0114 Registered Nurse

Other health professional



Other Health Professional e.g.

General Practicioner



Early Intervention Supports for Early Childhood

Provision of a mix of therapies, and a key worker for the family.

0118

Occupational Therapist

Psychologist

Physiotherapist

Social Worker

Speech Pathologist

Teacher


Audiologist

Music Therapist

Counsellor

Art Therapist

Orthoptist

Podiatrist

Ongoing professional development

AND

Experience in early childhood

interventions with children with

disability

AND

Experience in providing service within

a trans disciplinary framework.

Support Co-ordination

The provision of Support Coordination within a specialist framework necessitated by specific high level risks in the participant’s situation. Support is time limited and focuses on addressing barriers and reducing complexity in the support environment, while assisting the participant to connect with supports and build capacity and resilience. It may also involve development of an intervention plan which will be put in place by disability support workers.

0132 Psychologist


Social Worker

Other

Other = Supports are delivered by

Allied health professionals with

extensive experience in support

coordination for people with complex

needs

Custom Prosthetics

Customised prosthetics requiring specialist skills.

0135 Occupational Therapist

Pedorthotist

Podiatrist

Orthostist/Prosthetist

Physiotherapist

Experience relevant to the specific

customised technology you wish to

provide or assess. Further

information under development.



Therapeutic supports

Therapeutic supports are provided to assist the participant to apply their

functional skills to improve participation and independence in daily,

practical activities in areas such as Language and communication,

Personal care, Mobility and movement, Interpersonal interactions and

Community living.

0128 Art Therapist

Counsellor

Music Therapist


Orthoptist

Podiatrist

Psychologist

Physiotherapist

Social Worker

Speech and Language Pathologist


Dietician

Rehabilitation Counsellor



Exercise Physiology & Personal Well-being Activities [Ex Phys Pers

Training]

Physical wellbeing activities promote and encourage physical well-being,

including exercise and healthy diets.

0126 Exercise Physiologist

Personal Trainer

Other qualified sports coach

Experience working with people with

disability relevant to this support.

Interpreting and Translation

Interpreting and translation focuses on assistance to the participant to

enable independent communication in essential personal, social or

community activities where translation is not available from a mainstream

service.

0121 Interpreter/Translator NAATI accreditation level 2 or 3 and

experience working with people with

disability.

Specialised Hearing Services

Specialised hearing services for children and adults with complex needs.

In kind services provided through the office of Hearing Services only - not

available for general registration.

0119 Audiologist

Speech Pathologist

Hearing Services 0134 Audiologist

Audiometrist



Hearing services. In kind services provided through the office of Hearing

Services only- not available for general registration.

Speech Pathologist

4.3. Other Registration Groups

These registration groups do not have comprehensive requirements for providers wishing to register. These Registration Groups include ‘low-risk’ supports

that do not require evidence of qualification or expertise for registration.


Accommodation/Tenancy Assistance - [Accommodation/Tenancy]

Includes transition supports only

0101 Social Worker

Welfare Worker

Other

Assistance with Travel/Transport arrangements

Rental of adapted vehicle

0108 Taxi/Bus driver

Other

Household tasks

Household tasks enable the participant to maintain their home

environment. This may involve undertaking essential household tasks that

the participant is not able to undertake.

0120 Cleaner

Gardener

Other

Experience related the services you

intend to provide (meal preparation

and delivery, house maintenance,

yard maintenance, cleaning and

linen).

Assistance Animals

Further information is being finalised.

0130 Other

Specialised Driver Training

Specialised driver training includes training in driving, using adapted

equipment or vehicle modification.

0129

Driving Instructor Licenced driving instructor with

experience in providing training and

supports to people with disability.

Innovative Community Participation 0116 Other

Developmental Educator Social Worker



Further information is being finalized.

4.4. Home and vehicle modification Registration Groups

Providers of these Registration Groups must provide evidence of current accreditation or licensing by the relevant State or territory Authority to undertake

building, engineering or mechanical work. It is important that providers of these supports are appropriately licensed and accredited to modify participant’s

homes and equipment, to ensure NDIA participants are receiving value for money and quality services. The expertise required to provide these supports is

different to the expertise required to provide supports within specialist disability registration groups.

Registration group Professions Expectations as to Experience

Home Modification Design and Construction

This registration group incorporates design and subsequent changes to the

participant’s home. Home modification design and construction includes

installation of equipment or changes to building structures, fixture or fittings

to enable participants to live as independently as possible or to live safely

at home.

0111 Architect

Builder

Building Inspector / Works Assessor

Building Surveyor

Building Work Supervisor

Building Work Project Manager

Carpenter / Joiner

Electrician

Plumber / Gas Fitter / Drainer

Tiler


Rehabilitation Engineer

Experience and understanding of

concepts and limitations of AS 1428

and other disability access standards

and their application in accordance

with a person’s needs and

specifications of plans.

Vehicle modifications

Vehicle modifications include the installation of, or changes to, equipment

in a vehicle to enable a participant to travel safely as a passenger or to

drive.

0109 Mechanic

Engineer

Experience modifying vehicles to

comply with Australian Design Rules,

Australian Standards and State

Engineering Certification and

registration requirements.


4.5. Assistive technology and equipment Registration Groups

Registration Groups relating to equipment and assistive technology often require diverse expertise to meet the needs of participants.


Assistive Equipment for Recreation

This includes aids and equipment used in competitive and non-competitive

sports and other recreational pursuits.

0112 Other



disability in providing assistive

equipment for recreation

Assistive Products for Household Task

Aids and equipment to enable participants to undertake cooking, cleaning,

washing, home maintenance and other tasks.

0123 Other Experience working with people with


products for household tasks

Assist Products for Personal Care and Safety

Aids and equipment for personal care or safety including beds and

pressure mattresses, toilet and bathroom equipment, specialised clothing

and continence needs.

0103 Other


Dietician



products for personal care and safety

Communications & Information Equipment

This comprises of aids and equipment to assist participants with alternate

communication or to access written or spoken communication via

electronic or other means.

Some communication equipment can only be prescribed by health

professionals (Speech pathology, Audiology, Occupational Therapy).

0124 Other

Speech and Language

Pathologist


disability in providing communication

and information equipment

Hearing Equipment

Wearable hearing aids, cochlear implants etc can only be provided by

approved hearing health professionals



products for hearing

Personal Mobility Equipment 0105 Other



disability in providing personal

mobility equipment



This includes equipment to assist participants to move around their home

or the community, such as equipment for walking, wheelchairs and transfer

aids.

Vision Equipment

Products for navigation, orientation, braille, guide dogs, magnifiers and

note taking equipment.



products for vision


4.6. Professional Qualifications for NDIS Providers

As outlined above, the NDIA expects certain expertise and qualifications from the providers supporting NDIS participants. The table below outlines what

constitutes recognition as a professional by the NDIS.

Profession name Professional qualifications or membership

Art Therapist Registration with the Australia New Zealand Arts Therapy Association (ANZATA)

Audiologist Full membership with Audiology Australia or ACAud

Dietitian Accredited Practicing Dietician with the Dietitians Association of Australia

Developmental Educator Full member of Developmental Educators Australia Inc

Exercise Physiologist Accredited exercise physiologist with Exercise and Sports Science Australia

Interpreter/Translator Accreditation (level 2 or above) with the National Accreditation Authority for Translators and Interpreters Ltd

Music Therapist Active “Registered Music Therapist” with the Australian Music Therapy Association

Registered Nurse Registration with AHPRA

Occupational Therapist Registration with AHPRA

Orthoptist Registration with the Australian Orthoptic Board

Orthotics Membership with the Australian Orthotic Prosthetic Association

Pedorthist Registration with the Australian Register of Pedorthists

Physiotherapist Registration with AHPRA

Podiatrist Registration with AHPRA

Prosthetics Membership with the Australian Orthotic Prosthetic Association



Psychologist registration with AHPRA

Social Worker Membership with Australian Association of Social Workers

Speech Pathologist Practising membership with Speech Pathology Australia

Rehabilitation Counsellor Membership with the Australian Society of Rehabilitation Counsellors Inc or equivalent

Welfare Worker Membership with the Australian Community Workers Association or equivalent

Audiometrist Membership with the Hearing Aid Audiometrist Society of Australia or equivalent

Counsellor Membership with the Australian Counselling Association or equivalent

Disability Support Worker Certificate III, Certificate IV, Diploma, Advanced Diploma in Disability or other relevant Qualification

Integration Aid Certificate III or IV in Education Support

Personal Trainer Personal training qualification, Certificate III, IV or Diploma in Fitness or equivalent

Accountant/Bookkeeper membership with ATMA, AAT, CBK, ACCA, ABAL, CPA, ICB, IPA or CAANZ or equivalent

Architect Registration with the state or territory board/authority in which you wish to provide supports

Builder Registration with the state or territory board/authority in which you wish to provide supports

Build Inspector/Works Assessor Registration with the state or territory board/authority in which you wish to provide supports

Building Surveyor Registration with the state or territory board/authority in which you wish to provide supports

Building Work Supervisor Registration with the state or territory board/authority in which you wish to provide supports

Building Work Project Manager Registration with the state or territory board/authority in which you wish to provide supports

Carpenter/Joiner Registration with the state or territory board/authority in which you wish to provide supports



Electrician Registration with the state or territory board/authority in which you wish to provide supports

Plumber/Gas Fitter/Drainer Registration with the state or territory board/authority in which you wish to provide supports

Rehabilitation Engineer Membership with Engineers Australia

Tiler Registration with the state or territory board/authority in which you wish to provide supports

Teacher Registration with the teacher regulatory authority in the state in which you wish to provide supports


4.7. State and Territory Requirements for

Specialist Disability Providers

Each state and territory has slightly different requirements of disability service providers

operating in their jurisdiction. In addition to the expected professional requirements and

expertise outlined above, providers must satisfy and comply with jurisdictional

requirements relevant to the state/territory/ies in which they are providing service.

Please see below a jurisdiction-by-jurisdiction breakdown of requirements.

Note: the outline below lists only those requirements specific to disability services

providers. It does not contain other legislation including but not limited to commercial,

health and safety, corporate, tax, or other legislation and requirements that may be

applicable to each jurisdiction.

4.7.1 Requirements for new specialist disability

providers in South Australia

Note: These requirements are relevant for trial not transition. The requirements

for transition are being finalised with the State.

The National Disability Insurance Agency (NDIA) has worked with the South Australian

Government to implement arrangements to ensure that South Australia’s existing

statutory and administrative quality assurance and safeguards for children are in place

for new and existing providers for the trial of the National Disability Insurance Scheme

(NDIS). The arrangements for new providers in South Australia are detailed below.

In preparing to register with NDIA providers are advised to review the Provider

registration: Guide to Suitability. If the support category requires:

registered, approved or compliant with the requirements for registration or approval

as a specialist disability service, community care or Home and Community Care

provider with Australian, state or territory government in the state or territory in

which supports will be provided; and

quality assurance / management system in compliance with relevant Australian,

state or territory government requirements for specialist disability, community care

or Home and Community Care providers in the state or territory in which supports

will be provided.

These Providers will need to apply to the South Australian government to meet the

requirements for the Disability Service Provider Panel (DSPP) within the Department of

Communities and Social Inclusion.

Service providers are able to apply on an ongoing basis; however, membership of the

Disability Service Provider Panel will not guarantee funding from either the Department

http://www.sa.gov.au/subject/Community+support/Disability/Disability+-+service+providers/Disability+-+providing+services+in+South+Australia

http://www.sa.gov.au/subject/Community+support/Disability/Disability+-+service+providers/Disability+-+providing+services+in+South+Australia


of Communities and Social Inclusion or NDIA. Following approval for membership on

the South Australian Disability Service Provider Panel providers can submit their NDIS

registration application. This will be an abridged registration based on the provider

already meeting the requirements for South Australian Disability Service Provider

Panel.

All new service providers, including sole practitioners, staff, agents, volunteers,

contractors and subcontractors, will be required to undergo a criminal screening

assessment through the South Australian Department of Communities and Social

Inclusion and be cleared to work with children and vulnerable adults. These

requirements apply to the engagement or appointment of new staff, volunteers, agents,

contractors and subcontractors.

Providers registered with the NDIA who are also registered with the South Australian

Disability Service Provider Panel are required to demonstrate how they monitor

compliance with the National Standards for Disability Services and have in place a

formal quality improvement system such as the Australian Service Excellence

Standards (ASES) or equivalent which involves an independent external review every

three years.

Consistent with existing quality frameworks in South Australia, providers delivering

supports through NDIA will be encouraged to employ workers who have attained a Cert

III in Disability Services as a minimal qualification.


4.7.2 Requirements for new and existing specialist

disability providers in Queensland



Providers seeking to register with the National Disability Insurance Agency (NDIA) to

deliver specialist disability services in Queensland are advised to review the below

requirements.

Until the national NDIS quality and safeguards framework is in place, or 30 June 2019,

whichever is sooner, Queensland’s quality and safeguard framework will apply to NDIA

providers delivering specialist disability services.

Providers registering with the NDIA to deliver specialist disability services in

Queensland must meet the requirements of the NDIA provider registration process

and:

adhere to the safeguards as set out in the Disability Services Act 2006 (DSA)

and other Queensland state government legislation;

submit with their NDIA registration, evidence of compliance with the

Queensland Human Services Quality Framework; and

have, maintain, implement and act in accordance with policies consistent with

the Queensland state government Abuse, Neglect and Exploitation Policy.

For details of specialist disability service types, refer to the ‘Mapping of Queensland

Specialist Disability Services and Queensland Community Care services to NDIS

registration groups’ on page 39.

4.7.2.1 Criminal history screening

Providers of specialist disability services must comply with the requirements regarding

criminal history screening as outlined in the DSA 2006.

These requirements apply to the engagement or appointment of new and existing sole

practitioners, employees, board members, executive officers, students, volunteers,

contractors and subcontractors engaged by the specialist disability services provider.

Screening applicants will meet this requirement at their own expense.

For more information: https://www.communities.qld.gov.au/disability/key-

projects/criminal-history-screening

4.7.2.2 Complaints management

Providers of specialist disability services are to have clear and accessible complaints

handling and dispute resolution processes which are in accordance with the

https://www.legislation.qld.gov.au/LEGISLTN/CURRENT/D/DisabServA06.pdf

https://www.communities.qld.gov.au/gateway/funding-and-grants/human-services-quality-framework

https://www.communities.qld.gov.au/resources/disability/support-services/providers/preventing-responding-abuse/abuse-neglect-exploitation-policy.pdf

https://www.communities.qld.gov.au/disability/key-projects/criminal-history-screening

https://www.communities.qld.gov.au/disability/key-projects/criminal-history-screening


Australian/New Zealand Standard Guidelines for Complaint Management in

Organizations (AS/NZS 10002:2014).

Providers must advise participants that if they are not satisfied with the outcome of their

complaint lodged with their provider, the participant can lodge a complaint with the

Department of Communities, Child Safety and Disability Services (DCCSDS) Central

Complaints Unit.

For more information: https://www.communities.qld.gov.au/gateway/about-

us/compliments-and-complaints-feedback

4.7.2.3 Restrictive practices

Providers of specialist disability services are to comply with the DSA 2006

requirements for the use of restrictive practices.

Queensland’s restrictive practices framework only applies to adults with disability who:

have an intellectual or cognitive disability;

requires restrictive practices as part of a positive behaviour support plan; and

have impaired capacity to consent to the use of restrictive practices.

This group can include adults with an acquired brain injury.

The framework aims to reduce or eliminate the need for use of restrictive practices by

ensuring practices are used in a way that: has regard for the human rights of those

adults; is the least restrictive way of ensuring the safety of the adult or others;

maximises the opportunity for positive outcomes and; complies with the positive

behaviour support plan for the adult.

For more information: https://www.communities.qld.gov.au/disability/key-

projects/positive-behaviour-support

4.7.2.4 Monitoring and compliance

Authorised officers from DCCSDS will investigate any alleged breaches of the DSA

2006 by registered providers of specialist disability services operating in Queensland.

The powers of authorised officers include, where appropriate, the use of search

warrants and coercive powers to undertake investigations to determine whether a

contravention of the legislation has occurred and the appropriate action, if any, is

required.

4.7.2.5 Quality assurance

Registered providers of specialist disability services operating in Queensland must

comply with Queensland’s Human Services Quality Framework published on

DCCSDS’s website at:


https://www.communities.qld.gov.au/gateway/funding-and-grants/human-services-

quality-framework

Compliance requirements vary depending on the service being provided.

Providers will need to demonstrate and maintain compliance with the Human Services

Quality Framework at their own expense.

4.7.2.6 Registration Process

To register as a provider, follow the steps outlined at:

http://www.ndis.gov.au/providers/registering-provider

The supporting evidence required for Specialist Disability Registration groups is as

follows:

Provider Type Registering to deliver Evidence to be

submitted to NDIA

Existing providers with a Service

Agreement with DCCSDS to

provide specialist disability

services

A “like” service to the

one they are currently

contracted to provide

HSQF certification

A service that is

different to the one

they are currently

contracted to provide

HSQF certification

and

a Statement of

Commitment

Any other providers (for

example, Community Care

providers, mental health

providers and new specialist

disability service providers

without a Service Agreement

with DCCSDS)

A specialist disability

service registration

group

Confirmation of

meeting HSQF

requirements

*A Statement of Commitment will include an assurance by an organisation to include

any new specialist disability services in the scope of the next scheduled audit.




4.7.2.7 Provider Registration Process for Queensland

Note: Certain aspects of this process are now out of date due to transition to myplace. This will be updated in due time.

Complete Provider Registration

Application Form

NDIA informs provider of decision

Access the NDIA Provider Portal

Obtain an AUSKey (if provider does not

already hold one)

Add and submit evidence of relevant

Professions

Add Specialist Disability Support

Clusters

New Providers

NDIA approve and provide

User Access PIN

AND

Opens relevantSupport Clusters

Complete Queensland HSQF requirements

Submit Supporting Evidence:Confirmation of meeting of

HSQF requirements

Existing Providers:Application for ‘like’

service

Existing Providers

Existing Providers:Application for service that is

different to what is currently provided

Submit Supporting Evidence:

HSQF Certification

Submit Supporting Evidence: HSQF Certification

andStatement of Commitment

(to include new services in next scheduled audit)


4.7.2.8 Mapping of Queensland Specialist Disability Services and

Queensland Community Care services to NDIS registration

groups

Service Type Definition [DS-NMDS descriptors and DCCSDS declaration]

NDIS Registration group

Accommodation support Services that provide accommodation to people with a disability and services that provide support needed to enable a person with a disability to remain in their existing accommodation, or to move to more suitable or appropriate accommodation:

Large residential/institution (>20 places) – 1.01

Small residential/institution (7-20 places) – 1.02

Hostels

Group home (<7places) – 1.04

Attendant care/personal care – 1.05

In-Home accommodation support – 1.06

Alternative family placement – 1.07

Other accommodation support – 1.08

Assistance with daily life tasks in a group or shared living arrangement

Assistance with daily personal activities

Development of daily living and life skills

Community care – personal care


Community support Specialist therapeutic services/interventions required to increase functional participation in community:

Therapy support for individuals – 2.01

Therapeutic support

Assistive technology specialist assessment, set up and training

Early childhood intervention/early intervention– 2.02

Early intervention supports for early childhood

Behaviour/specialist intervention – 2.03

Behaviour Support (allied health professions only)

Development of daily living and life skills (Disability Worker with specific training)

Counselling (individual/family/group) – 2.04

Therapeutic support

Case management, local coordination and development – 2.06

Assistance in coordinating or managing life stages, transitions and supports

Management of funding for supports under a participant’s plan




Community Care – allied health services / allied health care

Therapeutic support

Physical Wellbeing

Community Care – counselling

Therapeutic support

Community Care – case management


Community Care – client care coordination


Community access Services designed to provide opportunities for people with a disability to gain and use their abilities to enjoy their full potential for social and community independence:

Learning and life skills development – 3.01

Development of daily

living and life skills

Recreation and holiday programs – 3.02


Other community access – 3.03

Training for independence in travel and transport

Community Care – social support



Respite services Respite services provide a short-term and time-limited break for families and other voluntary care givers to continue their primary care giving role, and provide a positive experience for the person with disability:

Own home respite – 4.01

Centre-based respite/respite homes – 4.02

Host family respite/peer support respite – 4.03

Flexible respite – 4.04

Other respite – 4.05





Community Care – centre based day care

Community Care – respite care






Advocacy information and alternative forms of communication Services that includes alternative formats of communication for people who by reason of their disability are unable to access information provided in the standard format:

Alternative formats of communication – 6.05

Interpreting and translation


4.7.3 Requirements for new and existing specialist

disability providers in Tasmania



The NDIA has worked with the Tasmanian Government’s Department of Health and

Human Services (DHHS) to implement arrangements to ensure that the existing

Tasmanian quality assurance framework, The Quality and Safety Standards

Framework for Tasmania’s DHSS Funded Community Sector Organisations, is applied

to new and existing providers for the NDIS trial subject to the transition to a nationally

consistent risk based quality assurance approach in the longer term. In addition,

Tasmania’s existing statutory safeguards for children and young people will continue to

operate throughout the trial period.

The DHHS Quality and Safety Standards Framework requires organisations to have

systems and processes in place to manage and respond to complaints and use

feedback to contribute towards enhancing service delivery.

All NDIS support providers in Tasmania will comply with state regulations regarding

pre-employment screening including National Criminal Checks.

Details of the specific arrangements for new and existing providers in Tasmania are

below.

4.7.3.1 Requirements for new specialist disability providers in

Tasmania

“New” community sector service providers are those who are:

not currently funded by DHHS; or

currently funded by DHHS, but who are seeking to deliver substantially different

services from what they were originally contracted to provide (i.e. currently

providing Population Health programs and they now wish to provide Disability

Services).

In preparing to register with the NDIA new providers are advised to review the NDIA’s

Provider Registration: Guide to suitability requirements. Some support categories

listed in the guide require providers:

to be registered, approved or compliant with the requirements for registration or

approval as a specialist disability service, community care or Home and

Community Care provider with the Australian, State or Territory government in

the state or territory in which supports will be provided; and

to have a quality assurance / management system in compliance with the

relevant Australian, State or Territory government requirements for specialist


disability, community care or Home and Community Care providers in the state

or territory in which supports will be provided.

All new community sector service providers seeking to operate within Tasmania must

complete a ‘due diligence assessment’ before they

are authorised to deliver services funded by the DHHS; and/or

register with the National Disability Insurance Agency (NDIA), prior to 2019.

A completed due diligence assessment by DHHS is required before NDIA can register

providers for the following registration groups:

Assistance with daily personal activities;

Assistance with daily life tasks in a group or shared living arrangement;

Participation in community, social and civic activities;

Assistance to integrate into school or other educational program;

Assistance to access and maintain employment;

Development of daily living and life skills;

Accommodation/Tenancy assistance;

Development of daily living and life skills;

Training for independence in travel and transport;

Management of funding for supports in a participant's plan*; and

Assistance in coordinating or managing life stages, transitions and supports.

*There are exemptions for this registration group for some Commonwealth Funded

Service Providers.

New providers requesting registration to provide any ‘disability specific’ registration

groups listed above must lodge an Application Form for the Registration of Providers

with the NDIA in accordance with the NDIA’s Provider Registration procedures. Upon

receipt of the registration form, the NDIA will refer the request to the DHHS for

consideration, if appropriate. The DHHS may then contact the provider to complete

relevant Quality and Safety and Due Diligence checks. DHHS will subsequently advise

the NDIA and the Provider of the outcome of these checks and the NDIA will complete

the NDIA’s Provider Registration process accordingly.

Following registration new providers of specialist disability supports in Tasmania will be

required to:

Comply with Commonwealth and Tasmanian legislation particularly relevant to

quality assurance, safety standards and restrictive practices; and

Comply with the Quality and Safety Standards Framework for Tasmania’s DHHS

Funded Community Sector.

4.7.3.2 Requirements for existing DHHS funded disability providers

in Tasmania


Existing DHHS funded providers who have been approved by DHHS to deliver any of

the disability specific registration groups listed above are accepted by the NDIA as

compliant with DHHS’s Quality and Safety Standards and Due Diligence requirements

and can seek NDIA registration without further referral to the DHHS.

Existing DHHS funded providers seeking to deliver substantially different services from

what they were originally contracted by DHHS to provide will be referred to DHHS for

approval. DHHS may contact the provider to complete further Quality and Safety and

Due Diligence checks at their discretion. NDIA will complete the provider registration

process for the additional support on receipt of advice from DHHS.

The following flowchart outlines the current processes that DHHS follow when

undertaking their Quality and Safety Standards and Due Diligence checks for new

providers and existing providers seeking to register additional supports:


DHHS Provider Registration Flow Chart

during the NDIS trial in Tasmania

Existing DHHS

funded providers are

accepted as

compliant and can

register as a NDIS

provider

New providers are required

to seek registration from

the NDIA

DHHS funded providers

seeking to register additional

supports must obtain

approval from the NDIA

NDIA refers request to SIT

SIT refers request to relevant Area

Manager

Area Manager refers to relevant

CPT

CPT contact provider to

complete the QS & DD Checklist

Recommendation made to Director and copy to SIT

SIT receive approval from Director

SIT advises the NDIA

48

Ho

urs NDIA reviews and

as needed, refers to SIT4

8 H

ou

rsSIT provides advice regarding suitability

based on current service delivery2

4 H

ou

rs

SIT refers to CPT to complete QS & DD

24

Ho

urs

CPT contacts provider to

complete the QS & DD Checklist3

We

ek

s

Recommendation made to Director and copy to SIT

SIT receive approval from Director

The NDIA inform provider of decision

1 W

ee

k7

2 H

ou

rs

Information received

24

Ho

urs

48

Ho

urs

3 W

ee

ks

1 W

ee

k7

2 H

ou

rs

Information received

OR

3 unsuccessful attempts by CPT to

contact provider (within 2 week period)

Refer to SIT


4.7.4 Requirements for specialist disability providers in

Victoria

Note: These requirements are relevant for transition

A prerequisite to NDIS registration to deliver supports in scope of Victoria’s quality and

safeguarding arrangements is achieving and maintaining status as a ‘Victorian

approved NDIS provider’. To gain status as a Victorian approved NDIS provider,

organisations must demonstrate compliance with Victoria’s quality and safeguarding

requirements as set out in this (Victorian) section of the Guide to Suitability. The

Victorian Government’s approach to prescribing quality and safeguards requirements

for NDIS registration groups is risk-based; and takes account of the context in which

support is provided. Obligations for providers will depend on:

providers’ areas of specialisation and the client groups they work with

(providers should refer to the heading ‘Applicable quality and safeguards

requirements’ below); and

whether the provider is an ‘existing provider’ or a new provider (providers

should refer to the headings ‘Arrangements for existing providers’ and

‘Arrangements for new providers’ below).

This section of the Guide should be read in conjunction with the Victorian Quality and

Safeguards Working Arrangements for Transition (Victorian Working Arrangements)

which sets out the quality and safeguarding arrangements for transition to the NDIS in

Victoria. Part 3 and Part 4 of the Victorian Working Arrangements set out the

requirements and processes for providers to register under the National Disability

Insurance Scheme Act 2013 (NDIS Act).

Registered NDIS providers operating in Victoria during transition to the NDIS must

comply with Victorian policy requirements with respect to quality and safeguards.

Providers should also be aware of their additional obligations under Victorian and

Commonwealth legislation

4.7.4.1 Which quality and safeguards requirements apply?

The below section entitled ‘Victoria’s quality and safeguarding requirements (by

provider type)’ sets out the requirements for providers depending on the type of

supports in which they specialise. Providers that are unsure of the category into which

they fall will be advised of the requirements that will be applicable to them by the

Victorian NDIS triage unit on application for Victorian approved NDIS provider status.

Table 1 lists the NDIS registration groups that are in scope of the Victorian

requirements.

Table 2 sets out the mandatory quality and safeguards requirements for all Victorian

approved NDIS providers.


In addition to Table 1, there are mandatory requirements specific to particular services.

Providers may need to comply with one or more of the following tables below for these

services.

Table 3 sets out requirements for NDIS registered providers delivering services

specifically for the support of persons with a disability (within the meaning of the

Disability Act 2006 (Vic)).

Table 4 sets out requirements for NDIS registered providers delivering psychosocial

supports provided only to people with a mental illness (as defined by the Mental Health

Act 2014 (Vic)).

Table 5 sets out requirements for providers delivering early childhood supports (0-6

years).

Table 6 sets out requirements for existing Home and Community Care providers.

4.7.4.2 Arrangements for existing providers

An ‘existing provider’ means a provider that, as at 30 June 2016, was registered

under the Disability Act 2006 and/or had a current Service Agreement with a Victorian

Government Department (for the provision of services transitioning to the NDIS).

Existing providers are deemed to have already achieved Victorian approved NDIS

provider status and will not have to undergo an additional review process in order to

become a Victorian approved NDIS Provider.

Where an existing provider wishes deliver supports during transition that it did not

deliver as at 30 June 2016, it may -at the sole discretion of the relevant Victorian

Government Department – be required to undergo further quality assurance processes

in order to demonstrate its ability to deliver the new supports in accordance with

Victorian quality and safeguards standards.

The following ‘streamlined’ NDIS registration process applies to existing providers:

When an existing provider applies to the National Disability Insurance Agency

(NDIA) to become a registered NDIS provider, the NDIA will notify the Victorian

Government of that application;

At the NDIA’s request, the Victorian Government will confirm the provider’s

status as a Victorian approved NDIS provider. The Victorian Government will

also advise the NDIA as to which NDIS registration group(s) the provider has

pre-approval for (based on the services it delivered under its service agreement

with a Victorian Government Department and/or registration under the Disability

Act 2006 as at 30 June 2016); and

If the Victorian Government confirms to the NDIA that the provider is in fact an

existing provider, the NDIA will notify the provider directly of that confirmation


and of the NDIA’s decision as to whether to register the provider under the

NDIS Act 2013.

Existing providers will be monitored for ongoing compliance with the jurisdictional

requirements set out in this Guide by the Victorian Government. The Victorian

Government reserves the right to refuse or revoke an existing provider’s status as a

Victorian approved NDIS provider where it has concerns about the capacity of the

provider to comply with Victoria’s quality and safeguarding requirements.

4.7.4.3 Existing providers of Home and Community Care (HACC) services

Existing providers of HACC services will continue to be subject to the terms and

conditions of their service agreement with the Department of Health and Human

Services during transition to the NDIS.

Table 6: Requirements for existing Home and Community Care providers will

apply to these providers.

Where an existing provider of HACC services wishes to deliver supports during

transition that it did not deliver as at 30 June 2016, it may –at the sole discretion of the

relevant Victorian Government Department- be required to undergo further quality

assurance processes in order to demonstrate its ability to deliver the new supports in

accordance with the Victorian quality and safeguards standards.

If an existing provider of HACC services ceases to have a service agreement with the

Department of Health and Human Services but continues to deliver the same services

funded by the NDIS the provider will be required to demonstrate that it meets the

requirements set out in Table 2: Requirements for all Victorian approved NDIS

providers and Table 6: Requirements for existing providers of HACC services in order

to retain their NDIS registration. Providers may also be required to undertake

independent review against the Home and Community Care standards (at their own

expense).

4.7.4.4 Arrangements for new providers

This section applies to any registered NDIS provider operating in Victoria during

transition that is not an ‘existing provider’ (as defined above).

Such providers wishing to register for in-scope NDIS registration groups must submit

evidence to the NDIA that they have achieved status as a Victorian approved NDIS

provider.

Victorian approved NDIS providers will be monitored for ongoing compliance with the

requirements set out in this Guide. The Victorian Government reserves the right to

refuse or revoke a new provider’s status as a Victorian approved NDIS provider where

it has concerns about the capacity of the provider to comply with Victoria’s quality and

safeguarding requirements.


4.7.4.5 Removal of ‘Victorian Approved NDIS Provider’ status

A provider’s status as a Victorian approved NDIS provider may be removed if the

Victorian Government determines that the provider has not maintained compliance with

all Victorian quality and safeguarding requirements relevant to the supports being

delivered by the provider.

A provider delivering supports that are covered by the Disability Act 2006 will

lose its status as a Victorian approved NDIS provider if its registration as a

‘disability service provider’ under the Disability Act 2006 is revoked. The

process for revocation of a disability service provider’s registration under the

Disability Act 2006 is set out in Part 4 of the Disability Act 2006.

A provider delivering other in-scope supports will lose its status as a Victorian

approved NDIS Provider if the provider does not comply with the requirements

set out in this Guide and poses an unreasonable risk to NDIS participants. The

process for removal of Victorian approved NDIS provider status for such

providers is as follows:

o The Victorian Government will notify the Victorian approved NDIS

provider in writing of its intention to remove Victorian approved NDIS

provider status. The notice will specify the decision, the reasons for the

decision and the implications of the proposed decision (ie: that the NDIA

may revoke the providers NDIS registration based on the loss of

Victorian approved NDIS provider status). The provider will be given at

least 14 days to provide a written response to the notice.

o Any response by the provider as to why the provider’s Victorian

approved NDIS provider status should not be removed will be taken into

consideration by the Victorian government in making its decision.

o The Victorian Government will notify the NDIA of its decision to remove

Victorian approved NDIS provider status prior to the decision taking

effect.

A provider that has lost Victorian approved NDIS provider status poses an

unreasonable risk to NDIS participants and loss of Victorian approved NDIS

provider status will therefore trigger the revocation of the provider’s NDIS

registration in accordance with the NDIS Act 2013 and the NDIS (Registered

Providers of Supports) Rules 2013 and the NDIA’s Terms of Business.

The NDIA may revoke a provider’s NDIS registration in part, if the provider is registered

to provide supports in scope of Victoria's quality and safeguards requirements, along

with other NDIS funded supports that are not in scope. The NDIA may also initiate the

NDIA deregistration of a provider (in consultation with the Victorian Government) where

the NDIA determines a provider poses an unreasonable risk to participants or has

breached the NDIA Terms of Business.


4.7.4.6 Victoria’s quality and safeguarding requirements by provider

type

The requirements listed in Tables 1 to 6 in this section of the Guide will be

regularly reviewed and updated and relevant policies may also be updated from

time to time. All Victorian approved NDIS providers are responsible for

regularly checking that they are up to date with any changes to the

requirements in this Guide.

All references to ‘funded organisations’ in the policy documents listed in Tables

1 to 6 in the Victorian section of this Guide are to be read as references to

Victorian approved NDIS providers.

4.7.4.7 Requirements for disability service providers

The requirements in this Section apply to providers specialising in services specifically

for the support of persons with a disability within the meaning of the Disability Act 2006

(not including psychosocial or early childhood intervention supports) and registering (or

registered) by the NDIA to provide supports in any of the following NDIS registration

groups:

Plan Management

Assist-Life Stage Transition

Specialised support coordination

Daily Tasks/shared Living

Daily personal Activities

High intensity Daily Personal Activities

Specialised Positive Behaviour Support

Development of Life Skills

Participation in the Community

Group and Centre based Activities

Specialist Disability Accommodation1

Disability service providers delivering NDIS funded services under the registration

groups above must comply with requirements listed in:

Table 2: Requirements for all Victorian approved NDIS providers; and

1 Quality and safeguards arrangements for the NDIS registration group ‘Specialist Disability Accommodation’ are under development and will be confirmed once finalised with the NDIA.


Table 3: Requirements for disability service providers

The Victorian Government will monitor Victorian approved NDIS providers’ ongoing

compliance with the requirements set out in this Guide, and in line with the Funded

Organisation Performance Monitoring Framework.

4.7.4.8 Requirements for providers of early childhood intervention

supports

The requirements in this Section apply to providers registering or registered to provide the NDIS

registration group:

Early Childhood supports.

Providers delivering NDIS funded services under the registration group above must comply with

the requirements listed in:


Table 5: Requirements for providers of early childhood supports (0-6 years).

The Victorian Government will monitor Victorian approved NDIS providers ongoing compliance

with the requirements set out in this Guide, and in line with the Funded Organisation Performance

Monitoring Framework.

4.7.4.9 Requirements for existing providers of HACC services

The requirements in this Section apply to existing HACC providers registering or registered to

provide the following NDIS registration groups:

Assist-Life Stage Transition

Specialised support coordination

Daily personal Activities

High intensity daily personal activities

Development of Life Skills

Participation in the Community

Group and Centre based Activities

Providers delivering NDIS funded services under the registration group above must comply with

the requirements listed in:


Table 6: Requirements for existing providers of HACC services

The Victorian Government will monitor Victorian approved NDIS providers’ ongoing compliance

with the requirements set out in this Guide, and in line with the Funded Organisation Performance

Monitoring Framework.

http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.10-funded-organisation-performance-monitoring-framework







Providers are subject to a single review process against the Home Care Standards conducted

by Australian Aged Care Quality Agency (AACQA).

4.7.4.10 Table 1: NDIS registration groups that are in scope of

Victorian requirements

National Disability Insurance Agency list of registration groups Status as a Victorian Approved NDIS provider Required?

Plan Management Yes

Accommodation/Tenancy No

Assist-Life Stage, Transition Yes

Specialised support co-ordination Yes

Assist Access/Maintain Employment or Higher Education No

Daily Tasks/Shared Living Yes

Daily Personal Activities Yes

High Intensity Daily Personal Activities Yes

Assist-Travel/Transport No

Assistive Equip-Recreation No

Hearing Equipment No

Assistive Prod-Household Task No

Assist Prod Pers Care/Safety No

Vision Equipment No

Hearing Services No

Specialised Hearing Services No

Specialised Positive Behaviour Support Yes

Comms & Info Equipment No

Community Nursing Care No

Development-Life Skills Yes

Early Childhood Supports Yes

Home Modification No

Household Tasks No

Interpret/Translate No

Participate Community Yes

Group and Centre Based Activities Yes

Personal Mobility Equipment No

Customised Prosthetics No

Exercise Physiology & Personal Training No

Therapeutic Supports No


SDA Yes

Specialised Driver Training No

Specialised Supported Employment No

Vehicle modifications No

4.7.4.11 Table 2: Requirements for all Victorian approved NDIS

providers

Compliance with the requirements in Table 2 is mandatory for all Vic approved NDIS

providers.

Legislation policies and guidelines Location

Victorian approved NDIS providers must

ensure that services are provided in

compliance with all applicable Victorian and

Australian Laws. This may include, but is not

limited to:

Disability Act 2006 (Vic)

Mental Health Act 2014 (Vic)

Children, Youth and Families Act 2005 (Vic)

Charter of Human Rights and Responsibilities Act 2006 (Vic)

Privacy and Data Protection Act 2014 (Vic)

Health Records Act 2001 (Vic)

Public Records Act 1973 (Vic), including applicable standards established by the Keeper of Public Records (Public Record Office Victoria)

Associations Incorporation Reform Act 2012 (Vic)

The Australian Consumer Law (Cth)

Corporations Act 2001 (Cth)

National Disability Insurance Scheme Act 2013 (Cth)

Victorian Statute Book

http://www.legislation.vic.gov.au/

Victorian Charter of Human Rights and

Responsibilities –[ policies and guidelines

supporting implementation of the Act]

http://www.dhs.vic.gov.au/facs/bdb/fm

u/service-agreement/4.departmental-

policies-procedures-and-initiatives/4.9-

victorian-charter-of-human-rights-and-

responsibilities

Carers Recognition Act



http://www.legislation.vic.gov.au/

http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.9-victorian-charter-of-human-rights-and-responsibilities





http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.23-carers-recognition-act



policies-procedures-and-

initiatives/4.23-carers-recognition-act

Privacy, data protection and protected

disclosures


u/service-agreement/3.-terms-and-

conditions/3.17-privacy-data-

protection-and-protected-disclosures

Funded Organisation Performance

Monitoring framework.



policies-procedures-and-

initiatives/4.10-funded-organisation-

performance-monitoring-framework

Recordkeeping obligations detailed in the

Service Agreement Information Kit of Funded

Organisations (3.6.2).

http://www.dhs.vic.gov.au/facs/bdb/f

mu/service-agreement/3.-terms-and-

conditions/3.6-recordkeeping/3.6.2-

recordkeeping

Assignment and subcontracting


u/service-agreement/3.-terms-and-

conditions/3.10-assignment-and-

subcontracting

Fire risk management guidelines



policies-procedures-and-initiatives/4.1-

fire-risk-management



http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/3.-terms-and-conditions/3.17-privacy-data-protection-and-protected-disclosures









http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/3.-terms-and-conditions/3.6-recordkeeping/3.6.2-recordkeeping




http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/3.-terms-and-conditions/3.10-assignment-and-subcontracting




http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.1-fire-risk-management





4.7.4.12 Table 3: Requirements for disability service providers

Legislation, Standards, policies

and guidelines

Location

Registration under the Disability

Act 2006 (Vic)

Disability service providers must

obtain registration under the

Disability Act 2006 as a pre-requisite

for NDIS registration. Providers

must apply for registration on the

approved form; and complete a self-

assessment against the gazetted

Victorian Department of Human

Services Standards

Providers must attain accreditation,

at the provider’s own expense,

against the Human Services

Standards with an independent

review body within 12 months of

registration under the Disability Act

2006 and are subject to independent

review once in every three-year

period.

Independent review must be

undertaken at the provider’s own

expense by an independent review

body that is endorsed by the

Victorian Government.

Providers must operate in

accordance with the Disability Act

2006 including obligations with

respect to complaints, Community

Visitors and restrictive interventions.

Where a disability service provider

has its registration under the

Disability Act 2006 revoked for any

reason this will also mean loss of

status as a Victorian approved NDIS

provider for services in scope of the

Act.

The process for registration under the

Disability Act 2006 is set out in:

Policy, procedures and forms for the registration

of disability service providers

registered/registering with the National Disability

Insurance Agency (Registration Policy)

Information on the Human Services

Standards and the process for self-

assessment is set out in:

Human Services Standards policy

There is a list of review bodies endorsed by the

Victorian Government to accredit and assess

compliance against the Human Services

Standards.

http://www.dhs.vic.gov.au/for-service-

providers/disability/service-quality-and-

improvement/disability-act-2006-for-service-

provider

Senior Practitioner-Disability- Resources and

guides

http://www.dhs.vic.gov.au/for-service-

providers/disability/service-quality-and-

improvement/disability-act-2006-for-service-

provider/Restrictive-interventions-and-

compulsory-treatment/related-resources-

holder8/restrictive-intervention-data-system-

ebehaviour-support-plan

Policy, procedures and forms for the

registration of disability service

providers registered/registering with

http://www.dhs.vic.gov.au/about-the-

department/documents-and-

resources/policies,-guidelines-and-

http://www.dhs.vic.gov.au/about-the-department/documents-and-resources/policies,-guidelines-and-legislation/national-disability-insurance-agency-disability-service-providers




http://www.dhs.vic.gov.au/about-the-department/documents-and-resources/policies,-guidelines-and-legislation/human-services-standards

http://www.dhs.vic.gov.au/about-the-department/documents-and-resources/reports-publications/human-services-standards-independent-review-bodies

http://www.dhs.vic.gov.au/for-service-providers/disability/service-quality-and-improvement/disability-act-2006-for-service-provider




http://www.dhs.vic.gov.au/for-service-providers/disability/service-quality-and-improvement/disability-act-2006-for-service-provider/Restrictive-interventions-and-compulsory-treatment/related-resources-holder8/restrictive-intervention-data-system-ebehaviour-support-plan











the National Disability Insurance

Agency

(Registration Policy)

legislation/national-disability-insurance-

agency-disability-service-providers

Human Services Standards policy


department/documents-and-resources/policies,-

guidelines-and-legislation/human-services-

standards

Critical incident management and

reporting

http://www.dhs.vic.gov.au/funded-agency-

channel/about-service-agreements/incident-

reporting/human-services

Staff Safety screening

http://www.dhs.vic.gov.au/facs/bdb/fmu/service-

agreement/4.departmental-policies-procedures-

and-initiatives/4.6-safety-screening-for-funded-

organisations

Emergency preparedness policy



and-initiatives/4.19-emergency-preparedness-

policy-for-clients-and-services

Complaints management policy



and-initiatives/4.5-complaints-management

Vulnerable people in emergencies http://www.dhs.vic.gov.au/facs/bdb/fmu/service-


and-initiatives/4.18-vulnerable-people-in-

emergencies







http://www.dhs.vic.gov.au/funded-agency-channel/about-service-agreements/incident-reporting/human-services



http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.6-safety-screening-for-funded-organisations




http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.19-emergency-preparedness-policy-for-clients-and-services




http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.5-complaints-management



http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.18-vulnerable-people-in-emergencies





4.7.4.14 Table 4: Requirements for providers of psychosocial

supports

Legislation, Standards, policies and

guidelines

Location

New providers wishing to register to provide

in-scope NDIS registration groups to persons

with mental illness (as defined in the Mental

Health Act 2014) will be required to obtain

accreditation against the National Standards

for Mental Health Services. Providers must

be assessed and reviewed against the

Standards by an independent accreditation

body within 12 months of NDIS registration.

An independent accreditation body is one

that is recognised by either the International

Society for Quality Health Care or the Joint

Accreditation System of Australia and New

Zealand, and at the providers’ own expense.

Existing providers are encouraged to

implement the National Standards for Mental

Health Services 2010, however this is not

mandatory. Existing providers may choose to

be assessed and reviewed against

standards, at their own expense and

discretion, by an independent review body.

http://www.health.gov.au/internet/main/publishing.nsf/content/mental-pubs-n-servst10

Comply with obligations for mental health

service providers under the Mental Health Act

2014, including the requirement to have

regard to the principles in the Act, obligations

in regard to reportable deaths, to establish

procedures for managing and resolving

complaints report to the Mental Health

Complaints Commission on the number and

outcomes of complaints received.

https://www2.health.vic.gov.au/mental-

health/practice-and-service-quality/mental-

health-act-201

Critical incident reporting policy and

instruction (Health)


channel/about-service-agreements/incident-

reporting

Responding to Allegations of physical or

sexual assault

http://www.dhs.vic.gov.au/facs/bdb/fmu/service

-agreement/4.departmental-policies-procedures-

and-initiatives/4.4-responding-to-allegations-of-

physical-or-sexual-assault



https://www2.health.vic.gov.au/mental-health/practice-and-service-quality/mental-health-act-201



http://www.dhs.vic.gov.au/funded-agency-channel/about-service-agreements/incident-reporting



http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.4-responding-to-allegations-of-physical-or-sexual-assault








and-initiatives/4.19-emergency-preparedness-

policy-for-clients-and-services

Victorian Framework for Recovery-Oriented Practice (Victorian Department of Health, 2011)

http://dosc.health.vic.gov.au/docs/doc/Framework-for-Recovery-orientated-Practice

Mental Health Statement of Rights and

Responsibilities (2012), Australian Health

Ministers Advisory Council (Commonwealth

of Australia 2012)

http://www.health.gov.au/internet/main/publishing.nsf/Content/mental-pubs-m-rights2

Victorian Quality Improvement Framework for Health Care 2013-2022 (Victorian Department of Health)

http://www.health.vic.gov.au/divisions/chi/framework-healthcare.htm

Cultural responsiveness framework: guidelines for Victorian Health Services 2010-2013 or update version (Victorian Department of Health 2009)

http://docs.health.gov.au/docs/doc/Cultural-responsiveness-framework-Guidelines-for-Victorian-health -services

Vulnerable people in emergencies http://www.dhs.vic.gov.au/facs/bdb/fmu/service


and-initiatives/4.18-vulnerable-people-in-

emergencies
















4.7.4.15 Table 5: Requirements for providers of early childhood

supports (0-6 years)

Legislation, Standards, policies and

guidelines

Location

Providers wishing to register to provide the

registration group Early Childhood Supports

are required to complete a self-assessment

against the Early Childhood Standards 2016

(ECI Standards) with an independent review

body endorsed by the Victorian Government,

at the providers’ own expense.

NDIS providers of early childhood supports

are required to undertake a review of their

compliance with the Victorian Early

Childhood Intervention Standards 2016 within

18 months of NDIS registration.

The process for providers to complete self-

assessment against the Early Childhood

Intervention Standards is set out in:

Procedures and Forms for Early Childhood Intervention Standards for Service Providers Operating Under the National Disability Insurance Scheme (being drafted – will link)

There is a list of review bodies endorsed by

the Victorian Government.

Providers must comply with any performance

standards made under the Education and

Care Service National Law Act 2010 (Vic)

where relevant to provider operating model.

Providers must comply with the Child Safe

Standards


department/documents-and-resources/policies,-

guidelines-and-legislation/child-safe-standards

Quality of service delivery


-agreement/3.-terms-and-conditions/3.3-service-

delivery/3.3.1-quality-of-service-delivery

Responding to Allegations of physical or

sexual assault



and-initiatives/4.4-responding-to-allegations-of-

physical-or-sexual-assault




and-initiatives/4.6-safety-screening-for-funded-

organisations

Conducting research in early childhood

settings and schools



and-initiatives/4.20-conducting-research-in-early-

childhood-settings-and-schools

http://www.dhs.vic.gov.au/about-the-department/documents-and-resources/reports-publications/human-services-standards-independent-review-bodies

http://www.dhs.vic.gov.au/about-the-department/documents-and-resources/policies,-guidelines-and-legislation/child-safe-standards



http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/3.-terms-and-conditions/3.3-service-delivery/3.3.1-quality-of-service-delivery











http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.20-conducting-research-in-early-childhood-settings-and-schools





Complaints management (as amended from

time to time)

http://www.education.vic.gov.au/about/contact/

Pages/complainecother.aspx

Incident Reporting Guidance for ECIS

Providers (as amended from time to time)

[Under development]

EC Programs and Services Guide (as

amended from time to time)

http://www.education.vic.gov.au/childhood/pr

oviders/funding/Pages/devgroupprogguide.as

px

ECIS Guide (as amended from time to time)

http://www.education.vic.gov.au/childhood/prov

iders/needs/Pages/ecispublications.aspx

Procedures and Forms for Early Childhood

Intervention Standards for Service Providers

Operating Under the National Disability

Insurance Scheme (as amended from time to

time)

[Under development]

http://www.education.vic.gov.au/about/contact/Pages/complainecother.aspx

http://www.education.vic.gov.au/about/contact/Pages/complainecother.aspx

http://www.education.vic.gov.au/childhood/providers/funding/Pages/devgroupprogguide.aspx



http://www.education.vic.gov.au/childhood/providers/needs/Pages/ecispublications.aspx

http://www.education.vic.gov.au/childhood/providers/needs/Pages/ecispublications.aspx


4.7.4.16 Table 6: Requirements for existing HACC providers

Legislation, Standards,

policies and guidelines

Location

Providers of HACC services

must comply with and be

reviewed against the Home

Care Common Standards

Providers are subject to a single

review process against the

Home Care Standards

conducted by Australian Aged

Care Quality Agency (AACQA).

https://www.aacqa.gov.au/for-providers/home-care

Responding to Allegations of

physical or sexual assault


agreement/4.departmental-policies-procedures-and-

initiatives/4.4-responding-to-allegations-of-physical-

or-sexual-assault

Critical incident management

instruction (health)


channel/about-service-agreements/incident-reporting




initiatives/4.6-safety-screening-for-funded-

organisations




initiatives/4.19-emergency-preparedness-policy-for-

clients-and-services

Complaints management policy



initiatives/4.5-complaints-management

Occupational health and Safety



initiatives/4.7-occupational-health-and-safety

Workcover http://www.dhs.vic.gov.au/facs/bdb/fmu/service-


initiatives/4.8-workcover

https://www.aacqa.gov.au/for-providers/home-care


















http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.7-occupational-health-and-safety



http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.8-workcover




Pandemic business continuity

planning

Http://www.dhs.vic.gov.au/facs/bdb/fmu/service-


initiatives/4.11-pandemic-business-continuity-

planning

Vulnerable people in

emergencies



initiatives/4.18-vulnerable-people-in-emergencies

http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/4.departmental-policies-procedures-and-initiatives/4.11-pandemic-business-continuity-planning









providers in ACT



The National Disability Insurance Agency (NDIA) has worked with the ACT

Government to ensure that the existing quality assurance standards and safeguards in

the ACT are available to NDIS participants in the trial.

To ensure that NDIS participants have access to disability support providers who meet

the existing ACT quality standards and have access to existing safeguards there are

additional requirements for providers who intend to offer disability supports that require

the following:

registered, approved or compliant with the requirements for registration or approval

as a specialist disability service, community care or Home and Community Care

provider with Australian, State or Territory government in the State or Territory in

which supports will be provided; and

quality assurance / management system in compliance with relevant Australian,

State or Territory government requirements for specialist disability, community care

or Home and Community Care providers in the State or Territory in which supports

will be provided.

Existing safeguards as currently applied through contracts with the ACT Government

will continue to operate within the ACT through trial implementation, for all specialist

disability service providers through amendment to the Disability Services Act 1991. The

ACT government is undertaking legislative amendment to ensure that current quality

assurance and safeguarding obligations contained in contracts are able to transition

into the NDIS trial environment. The legislative amendment raises obligations for

providers into a legal framework as the Government progressively phases out contracts

through the transition to the NDIS

Through the trial, new providers will be required to register with the NDIS and:

Comply with Commonwealth and ACT legislation particularly relevant to quality

assurance, safety standards and restrictive practices;

New service providers must comply with the existing Quality and Safeguards

Framework for the ACT. The monitoring of compliance against the Standards

Framework for new providers during trial will be the responsibility of the ACT

Government;

Ensure Staff and volunteers have undergone a Working With Vulnerable People

Check (WWVPC) and registration in order to be engaged in the role by the end of

2014; and

Have a written Child Protection policy detailing:

o Voluntary and Mandatory reporting requirements; and


o Training available to help staff for the purposes of the Act; and avenues of

assistance that staff can access to help them to comply with the Act.



providers in New South Wales

Note: These requirements are relevant for trial and transition.

The National Disability Insurance Agency (NDIA) has worked with the New South

Wales Government to ensure that the existing quality assurance standards and

safeguards in New South Wales are available to NDIS participants in transition

4.7.6.1 Registering to provide NDIS Services in NSW

In order to become a registered provider under the National Disability Insurance

Scheme (NDIS) during the transition period, a provider must submit an application form

to the National Disability Insurance Agency (NDIA). This application form, along with

further information on the registration process, can be found at on the provider

registration page http://www.ndis.gov.au/providers/registering-provider

Where you are applying to provide NDIS services in NSW that are classed as

‘specialist disability supports’, you will need to meet the NSW Disability Services

Standards http://www.adhc.nsw.gov.au/sp/quality/standards_in_action

All providers will need to also ensure they read the New South Wales Transitional

Quality Assurance and Safeguards Working Arrangements (Transitional Working

Arrangements). Compliance with the Transitional Working Arrangements will be a

condition of your ongoing registration to provide NDIS services.

4.7.6.2 Registration of existing NSW funded service providers

Providers operating under an existing funding arrangement with the NSW Government

- NSW Department of Family and Community Services, Ageing, Disability and Home

Care (ADHC) will be automatically recognised by the NDIA, providing they have

completed the NDIA’s registration process. The registration process includes:

completing the application form

signing a declaration of suitability

agreeing to the terms of business.

Further information can be found on the [hyperlink: provider registration page].

The NDIA and the NSW Government are working together to ensure that all existing

service providers are registered as quickly as possible. Initially, providers will be

registered to provide their current services (as specified in the relevant funded service

agreements).

4.7.6.3 Expanding range of service provision

Existing ADHC funded service providers who wish to expand the range of services they

offer should apply directly to the NDIA for registration of additional registration groups.

http://www.ndis.gov.au/providers/registering-provider

http://www.adhc.nsw.gov.au/sp/quality/standards_in_action


If the additional registration groups are ‘specialist disability supports’ as identified

below, providers will be required to provide a statement of commitment, which can be

downloaded from the NDIS website.

A statement of commitment is an assurance by an organisation that they will include

any new specialist disability supports in time for the next scheduled third party

verification audit, if this takes place before 30 June 2018.

Existing ADHC funded services providers seeking to register for ‘assistance with daily

living in a shared or group living arrangement’, may need to undertake additional

quality and safeguard checks. Additional information will be provided on this in tandem

with the release of information relating to registering for supported disability

accommodation.

4.7.6.4 Registration of new providers

Providers that are not currently operating under a funded service agreement, but wish

to provide specialist disability supports in NSW, will need to provide evidence of third

party verification (TPV) against the NSW Disability Services Standards (or comparable

standards – see below).

The NSW Government and the NDIA take quality assurance and safeguards very

seriously, and regard compliance with the NSW Disability Service Standards as

essential to protect and promote the interests of NDIS participants.

The NDIA will not register specialist disability support providers until evidence that TPV

has been undertaken is uploaded to the NDIS Provider Portal.

4.7.6.5 What are comparable standards?

Comparable standards include National Standards for Disability Services, Attendant

Care Industry Standards, Home Care Standards, Victorian Department of Human

Services Standards and the Queensland Human Services Quality Framework.

The ADHC Systems Recognition Tool may assist providers to understand the extent to

which their existing accreditations and systems meet the NSW Disability Service

Standards http://www.adhc.nsw.gov.au/sp/quality/adhc_systems_recognition_tool].

Third party verifiers (for new and comparable TPVs) must be accredited either by the

Joint Accreditation System of Australia and New Zealand (JAS-ANZ) or International

Society for Quality in Health Care (ISQua).

http://www.adhc.nsw.gov.au/sp/quality/adhc_systems_recognition_tool


Appendix 1: Requirements for providers of disability supports

Existing ADHC funded and new providers of specialist disability supports as identified at Appendix 2 Part B must provide services that comply with:

The Disability Inclusion Act 2014 (NSW) and Disability Inclusion Regulation 2014 (NSW),

All other relevant laws of NSW and Australia,

Applicable codes of conduct, professional standards or quality assurance standards, and

NSW Disability Services Standards (NSW DSS) or relevant comparable standards. Comparable standards include National Standards for Disability Services, Attendant Care Industry Standards, Home Care Standards, Victorian Department of Human Services Standards and Queensland Human Services Quality Framework.

4.7.6.6 Performance

Policy Quality Policy for ADHC funded services

Brief description NSW Quality Framework for Disability Services is built on the National Quality Framework for Disability Services in Australia and based on the NSW DSS, which align with the proposed revised National Standards for Disability Services. All providers must:

Comply with the ADHC Quality Framework Policy,

Have a quality management system in place, and

Have their compliance with the NSW DSS verified through an independent third party.

Who the policy applies to

Existing ADHC funded providers and new disability support providers

URL http://www.adhc.nsw.gov.au/__data/assets/file/0011/256835/Quality_Policy_for_ADHC_funded_services.pdf

Guidelines NSW Disability Services Standards and Standards in Action Manual

Brief description The NSW DSS form the basis of ADHC's quality requirements and have been updated to reflect contemporary practices that place people with disability at the centre of decision making and choice about their supports and services. The NSW DSS have been streamlined and align to the proposed revised National Standards for Disability Services.

Where an organisation has attained third party verification against the NSW DSS, they will be deemed to meet the requirements of the proposed revised National Standards for Disability Services.

Who the guidelines apply to


URL http://www.adhc.nsw.gov.au/sp/quality/standards_in_action

http://www.dhs.vic.gov.au/for-service-providers/disability/service-quality-and-improvement/national-quality-framework-for-disability-services-in-australia

http://www.adhc.nsw.gov.au/__data/assets/file/0011/256835/Quality_Policy_for_ADHC_funded_services.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0011/256835/Quality_Policy_for_ADHC_funded_services.pdf

http://www.adhc.nsw.gov.au/sp/quality/standards_in_action


4.7.6.7 Governance

4.7.6.8 School Education

Policy Governance policy for FACS funded disability service providers

Brief description Outlines the governance requirements appropriate to the size of an organisation to ensure sustainability, viability, efficiency and productivity



URL http://www.adhc.nsw.gov.au/__data/assets/file/0009/256833/Governance-policy-for-FACS-funded-disability-service-providers.pdf

Policy Sub-contracting and brokerage policy for FACS funded disability service providers

Brief description Outlines requirements for commissioning third party providers through sub-contracting and brokerage, including:

Definitions of ‘brokerage’ and sub-contracting’,

Requirements for commissioning third part providers, and

Mechanisms that funded disability service providers should use to adequately manage those arrangements in the context of their own obligations.



URL http://www.adhc.nsw.gov.au/__data/assets/file/0004/256837/Sub-contracting-and-brokerage-policy-for-FACS-funded-disability-service-providers.pdf

Policy School supports

Brief description All NDIA registered providers must comply with any applicable policy and guideline as advised by the relevant school, including preschool, about the provision of support to a student while at school. NSW Public Schools has developed a framework for principals to guide their interactions with external service providers, including those funded through the NDIS



URL Relevant NSW Public School or preschool principal to advise existing ADHC funded providers and new disability support providers.

http://www.adhc.nsw.gov.au/__data/assets/file/0009/256833/Governance-policy-for-FACS-funded-disability-service-providers.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0009/256833/Governance-policy-for-FACS-funded-disability-service-providers.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0004/256837/Sub-contracting-and-brokerage-policy-for-FACS-funded-disability-service-providers.pdf




4.7.6.10 Probity in Employment

Policy Probity in Employment Policy for FACS funded disability service providers

Brief description Designed to promote a strong culture of probity in employment of persons (paid or unpaid) involved in delivering services and supports to people with disability.

Confirms the major obligations under the Disability Inclusion Act 2014:

o To ensure that appropriate probity checking is carried out on individuals involved in the provision of disability supports and services,

o A prohibition on the employment or engagement of individuals who have been convicted of certain offences,

o A requirement to repeat criminal records checks every four years.

Provides additional guidance and information on probity checking.



URL http://www.adhc.nsw.gov.au/__data/assets/file/0020/241355/Probity-in-Employment-Policy-for-FACS-funded-disability-service-providers.pdf

4.7.6.11 Disability Reportable Incidents Scheme

Guidelines Disability Reportable Incidents Scheme

Brief description Service providers of disability supported group accommodation and centre based respite are required to notify the NSW Ombudsman of ‘reportable incidents’ involving people with disability. Service providers must report the following incidents to the NSW Ombudsman: 1. Employee to client incidents of sexual assault, sexual

misconduct, assault, fraud, ill-treatment or neglect, 2. Client to client incidents of sexual, physical assault (causing

serious injury or involving the use of a weapon), or that forms a pattern of abuse,

3. Contravention of an AVO taken out to protect a person with disability,

4. Unexplained serious injury of a person with disability. Notification forms and fact sheets are available on the NSW Ombudsman website.



URL http://www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/part-3c-reportable-incidents

http://www.adhc.nsw.gov.au/__data/assets/file/0020/241355/Probity-in-Employment-Policy-for-FACS-funded-disability-service-providers.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0020/241355/Probity-in-Employment-Policy-for-FACS-funded-disability-service-providers.pdf

http://www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/part-3c-reportable-incidents

http://www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/part-3c-reportable-incidents


4.7.6.12 Death

Legislation Community Services (Complaints, Reviews and Monitoring) Act 1993 Part 6 - Reviewable Deaths

Brief description Service providers must report information about the deaths of children and adults with disability who, at the time of their death, were living in, or temporarily absent from, residential care provided by a service provider, or an assisted boarding house, to the NSW Ombudsman.

Who the legislation applies to

Existing ADHC funded residential care providers and new disability support residential care providers

URL https://www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/reviewable-deaths

Policy Death Procedures

Brief description The ADHC Death Procedures embody the principles of legal and human rights found in the NSW DSS, the commitment to delivery culturally responsive services to Aboriginal and Torres Strait Islander people under the Aboriginal Policy Statement and the person centred guiding principles of the ADHC Health and Wellbeing Policy. They provide direction to support workers in the event of a person becoming unresponsive, or if an unresponsive or deceased person is found.


These procedures are mandatory for ADHC operated accommodation support services, including centre-based respite services and other support services, unless otherwise stated. Some sections are mandatory for ADHC funded non-government support services and assisted boarding houses.

URL http://www.adhc.nsw.gov.au/__data/assets/file/0005/373271/Death_Procedures.pdf

4.7.6.13 Work Health and Safety

Legislation Work Health and Safety Act 2011, Work Health and Safety Regulation 2011

Brief description A 'person conducting a business or undertaking' (PCBU) is a legal term under WHS laws for individual. As a PCBU you must meet your obligations, so far as is reasonably practicable, to ensure the health and safety of workers and other people like visitors and volunteers, and businesses or organisations that are conducting business.


Existing ADHC funded providers and new disability support providers. Participants/carers who are considered a PCBU.

URL https://www.workcover.nsw.gov.au/law-and-policy/employer-and-business-obligations/definitions-of-pcbus-and-workers

https://www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/reviewable-deaths

https://www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/reviewable-deaths

http://www.adhc.nsw.gov.au/__data/assets/file/0005/373271/Death_Procedures.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0005/373271/Death_Procedures.pdf

https://www.workcover.nsw.gov.au/law-and-policy/employer-and-business-obligations/definitions-of-pcbus-and-workers

https://www.workcover.nsw.gov.au/law-and-policy/employer-and-business-obligations/definitions-of-pcbus-and-workers


4.1.1.1 Workers Compensation

Legislation Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998, Workers Compensation Regulation 2010

Policy Workers compensation insurance policy

Brief description All employers in NSW (except exempt employers) are required to have a workers compensation insurance policy. Exempt employers are employers who pay $7,500 or less in annual wages, who do not employ an apprentice or trainee, or are part of a group for premium purposes.


Existing ADHC funded providers and new disability support providers. Participants/carers who are employers.

URL http://www.workcover.nsw.gov.au/insurance/workers-compensation-insurance-for-your-business

Policy Notification of workplace incidents and injuries

Brief description All employers and workers have specific obligations to report workplace incidents and injuries.



URL http://www.workcover.nsw.gov.au/workers-compensation-claims/report-an-incident-or-injury/notifying-and-recording-an-incident-or-injury

Policy Injury management programs

Brief Description Under section 43(5) of the Workplace Injury Management and Workers Compensation Act 1998 an employer must comply with obligations imposed by insurer’s injury management program i.e. the insurer’s written strategy for managing workplace injuries This requirement does not apply where the employer is a self-insurer.

Who the Policy Applies To


URL http://www.legislation.nsw.gov.au/maintop/view/inforce/act+86+1998+cd+0+N

Policy Employer’s injury management plan obligations

Brief Description Under section 46 of the Workplace Injury Management and Workers Compensation Act 1998 an employer must participate and cooperate in establishment of an injury management plan, and comply with obligations imposed under that plan. This requirement does not apply where the employer is a self-insurer.



URL http://www.legislation.nsw.gov.au/maintop/view/inforce/act+86+1998+cd+0+N

http://www.workcover.nsw.gov.au/workers-compensation-claims/report-an-incident-or-injury/notifying-and-recording-an-incident-or-injury

http://www.workcover.nsw.gov.au/workers-compensation-claims/report-an-incident-or-injury/notifying-and-recording-an-incident-or-injury

http://www.legislation.nsw.gov.au/maintop/view/inforce/act+86+1998+cd+0+N





Policy Suitable employment

Brief Description Suitable employment needs to be provided by the employer when a worker is unable to immediately return to their normal duties after an injury. Under section 49 of the Workplace Injury Management and Workers Compensation Act 1998 employers are required to provide suitable employment (as defined in section 32A of the Workers Compensation Act 1987) and, as far as reasonably practicable, that is the same as or equivalent to the employment the worker was in at the time of the injury. Suitable employment does not have to be provided if:

it is not reasonably practicable to do so

the worker voluntarily left employment either, before or after, the commencement of the incapacity for work

the employer terminated the workers employment after the injury, other than for the reason that the worker was not fit for employment as a result of the injury.

Note: It is an offence to dismiss an injured worker because they are not fit for employment as a result of the injury.



URL http://www.legislation.nsw.gov.au/maintop/view/inforce/act+86+1998+cd+0+N http://www.legislation.nsw.gov.au/maintop/view/inforce/act+70+1987+cd+0+N

Policy Return to work programs

Brief Description A return to work program consists of the formal policy and procedures that an employer must have in place to help injured workers with their recovery and return to the workplace. A return to work program must be developed within 12 months of becoming an employer and be done in consultation with the employer’s workers and any industrial union representing those workers. For a category one employer (an employer with a basic tariff premium exceeding $50 000 per annum, or is self-insured, or is insured by a specialised insurer and employs more than 20 workers) a return to work program must be developed in accordance with the guidelines for workplace return to work programs. A category two employer (any employer who is not a category one employer as described above), can use the standard return to work program prepared by the State Insurance Regulatory Authority.



URL http://www.workcover.nsw.gov.au/__data/assets/pdf_file/0017/18305/guidelines_for_workplace_rtw_programs_2872.pdf





http://www.workcover.nsw.gov.au/__data/assets/pdf_file/0017/18305/guidelines_for_workplace_rtw_programs_2872.pdf


http://www.workcover.nsw.gov.au/__data/assets/pdf_file/0006/16656/standard_return_to_work_program_0004.pdf

http://www.workcover.nsw.gov.au/__data/assets/pdf_file/0006/16656/standard_return_to_work_program_0004.pdf




4.7.6.14 Privacy

Legislation Privacy and Personal Information Protection Act 1998 (NSW)

Brief description The legislation applies to NSW public sector agencies. However, ADHC funded providers (by virtue of their funding agreement with ADHC) and new disability service providers (by virtue of these working arrangements) are also required to comply with the 12 Information Protection Principles.



URL http://www.austlii.edu.au/au/legis/nsw/consol_act/papipa1998464

Legislation Health Records and Information Privacy Act 2002 (NSW)

Brief description Outlines how health information should be managed.

Includes 15 Health Privacy Principles that describe what to do when handling personal health information, including collection, storage, use, disclosure, as well as rights to access health information.

Additional principles relate to identifiers, anonymity, transferrals and linkages.



URL http://www.austlii.edu.au/au/legis/nsw/consol_act/hraipa2002370/

Legislation Privacy Code of Practice (General) 2003 (NSW)

Brief description Allows departure from some privacy principles where an individual lacks capacity



URL http://www.austlii.edu.au/au/legis/nsw/consol_reg/pcop2003251/

Legislation Health Records and Information Privacy Code of Practice 2005 (NSW)

Brief description Allows sharing of information with other service providers in limited circumstances


The legislation applies to all health services providers in NSW, which includes providers of disability services or supports. Existing ADHC funded providers and new disability support providers are covered.

URL http://www.austlii.edu.au/au/legis/nsw/consol_reg/hraipcop2005458/

http://www.austlii.edu.au/au/legis/nsw/consol_act/papipa1998464

http://www.austlii.edu.au/au/legis/nsw/consol_act/hraipa2002370/

http://www.austlii.edu.au/au/legis/nsw/consol_reg/pcop2003251/

http://www.austlii.edu.au/au/legis/nsw/consol_reg/hraipcop2005458/


4.7.6.15 Child Protection

Legislation Children and Young Persons (Care and Protection) Act 1998

Brief description Defines certain classes of people who work with children and their managers as mandatory reporters, who have a statutory obligation to report children who are at risk of significant harm (ROSH) to

Community Services Child Protection Helpline on 132 111 when there are reasonable grounds to suspect that a child, or children, are at risk of significant harm from abuse or neglect.


Existing ADHC funded providers and new disability support providers who provide services to children and young people.

UURL http://www.legislation.nsw.gov.au/#/view/act/1998/157/whole

Policy Child Protection Guidelines

Brief description Designed to assist staff to understand their obligations and responsibilities when they are concerned that children and young people are at risk of, or are being, neglected or abused, including:

an overview of the main legal compliance issues they need to be familiar with,

the responsibilities when they suspect neglect or abuse, or risk of neglect or abuse,

what action to take when the behaviour of families, carers or staff gives rise to concerns,

links to relevant supporting documents and external resources.


Existing ADHC funded providers and new disability support providers who provide services to children and young people

URL http://www.adhc.nsw.gov.au/__data/assets/file/0019/232732/ADHC_Child_Protection_Guidelines.pdf

Legislation Child Protection (Working with Children) Act 2012 (NSW)

Brief description Aims to protect children by:

Not permitting certain persons to engage in child-related work,

Requiring persons engaged in child-related work to have working with children check clearances.



URL http://www.austlii.edu.au/au/legis/nsw/consol_act/cpwca2012388/s3.html

Policy Working with Children Check

Brief description Sole traders and individual employers must verify their Working With Children Check as part of the NDIA registration process, where they are providing child related supports.


Sole traders and individual employers

URL Employer's Guide

http://www.legislation.nsw.gov.au/#/view/act/1998/157/whole

http://www.adhc.nsw.gov.au/__data/assets/file/0019/232732/ADHC_Child_Protection_Guidelines.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0019/232732/ADHC_Child_Protection_Guidelines.pdf

http://www.austlii.edu.au/au/legis/nsw/consol_act/cpwca2012388/s3.html

http://www.kidsguardian.nsw.gov.au/ArticleDocuments/183/Information_for_employers_Jan2015.pdf.aspx?Embed=Y


Legislation Ombudsman Act 1974 (NSW) - Part 3A Employment-related child protection

Brief description Requires the NSW Ombudsman to keep under scrutiny the systems that government and certain non-government agencies in NSW have for preventing reportable conduct and handling reportable allegations and convictions involving their employees.

‘Designated agencies’ must notify the NSW Ombudsman of all reportable allegations and convictions that arise inside and outside the employee’s work.

‘Other public authorities’ are only required to notify reportable allegations or convictions that arise in the course of the employee’s work.

‘Reportable conduct’ includes sexual offences, misconduct, assault, ill-treatment, neglect and behaviour that cause psychological harm to children.


Existing ADHC funded providers and new disability support providers who provide child care centres and substitute residential care to children and young people

URL http://www.ombo.nsw.gov.au/what-we-do/our-work/employment-related-child-protection

Guidelines Child Wellbeing and Child Protection - NSW Interagency Guidelines

Brief description Provides information and guidance to all agencies involved in the delivery of child wellbeing and child protections services in NSW.

One of the Keep Them Safe mechanisms that support collaborative practice.

Outlines legislation governing child protection and child wellbeing services in NSW, roles and responsibilities, guidance to child protection reporting and response, prevention and early intervention strategies, guidance to court processes, case management and information exchange.



URL http://www.community.nsw.gov.au/kts

Policy Out of Home Care

Brief description Guides the provision of placements for children and young people with a disability, by:

Defining the types of out-of-home care placements and supports that are available to children (aged 0-15 years) and young people (aged 16-17 years) with a disability,

Detailing best practice principles to guide the provision of out-of-home care placements,

Providing practice guidelines for the establishment and provision of out-of-home care placements.

http://www.ombo.nsw.gov.au/what-we-do/our-work/employment-related-child-protection

http://www.ombo.nsw.gov.au/what-we-do/our-work/employment-related-child-protection

http://www.community.nsw.gov.au/kts



Existing ADHC funded providers and relevant new disability support providers who provide:

Statutory and supported out-of-home care placements

Long-term voluntary out-of-home care placements

Unplanned, crisis placements

URL http://www.adhc.nsw.gov.au/__data/assets/file/0006/254490/OOHC_Policy_-_Internet.pdf

Policy Voluntary Out of Home Care

Brief description NDIS registered providers operating in NSW who wish to provide VOOHC must register their details with the OCG, and complete the VOOHC Registration and Self-Certification Checklist.


Existing ADHC funded providers and relevant new disability support providers who provide voluntary out of home care, including overnight centre-based respite, host family care, residential placements and camps that provide respite or address challenging behaviour

URL VOOHC Registration, Self-Certification and Monitoring Guide VOOHC Statutory Procedures VOOHC Register Manual

4.1.1.2 Health

Policy Health and Wellbeing Brief Description

The Health and Wellbeing Policy embodies the principles of legal and human rights found in the NSW DSS and the commitment to deliver culturally responsive services to Aboriginal people under the Aboriginal Policy Statement. The Policy defines how people with disability and their families exercise their rights and entitlements, under the Standards and Statement, to make informed decisions about health services, including health promotion opportunities, treatments, therapy and rehabilitation.


Existing ADHC operated and funded accommodation support services. ADHC funded non-government accommodation support services may adopt the procedures, or develop their own.

URL http://www.adhc.nsw.gov.au/__data/assets/file/0004/373441/Health-and-Wellbeing-Policy.pdf

Policy Health Planning Procedures Brief Description

The Health Planning Procedures describe how the person, and support workers, plan, document, implement and review the person’s health and wellbeing needs in consultation with health professionals, and the person responsible or guardian.

Who the Procedures Applies To

The procedures are a requirement for ADHC operated accommodation support services to follow when they are applying the Guiding Principles of the Health and Wellbeing Policy. ADHC funded non-government accommodation support services may adopt the procedures, or develop their own.

URL http://www.adhc.nsw.gov.au/__data/assets/file/0009/373446/Health-Planning-Procedures.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0006/254490/OOHC_Policy_-_Internet.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0006/254490/OOHC_Policy_-_Internet.pdf

http://www.kidsguardian.nsw.gov.au/ArticleDocuments/480/VOOHCregistrationSelfCertMonitoringGuide.pdf.aspx?Embed=Y

http://www.kidsguardian.nsw.gov.au/ArticleDocuments/478/2011-06-01VOOHCprocedures2011.pdf.aspx?Embed=Y

http://www.kidsguardian.nsw.gov.au/ArticleDocuments/477/VOOHCRegisterManualJan2015.pptx.aspx


4.7.6.16 Mental Health

Policy Accommodation Support Policy

Brief description All NDIA registered providers of NDIS supports to mental health consumers must comply with any applicable policy and guideline as advised by the relevant NSW Local Health District Mental Health Service. This includes ensuring that NDIS supports are provided in a way that supports the recovery of mental health consumers. The recovery model assumes that people with complex support mental health conditions have the capacity to improve and obtain a life that is not defined by their illness. NDIA registered providers will work with mental health services, mainstream and specialist services and the local community to ensure that supports are provided in an integrated and coordinated way.


Relevant NSW Local Health District Mental Health Service to advise existing ADHC funded providers and new disability support providers.

4.7.6.17 Accommodation

Policy Accommodation Support Policy

Brief description Sets out service principles for the provision of person-centred accommodation support to people with disability, based on their disability support needs and preferences



URL http://www.adhc.nsw.gov.au/__data/assets/file/0019/228043/ADHC_AccSupp_Policy_WEB.pdf

4.7.6.18 Fire Safety

Policy Fire Safety

Brief description Services are responsible for ensuring:

The environment in which services are provided is safe and hazards are minimised,

All employees are familiar with all fire emergency equipment and facilities in the workplace and participate in regular fire safety programs,

Emergency management and evacuation plan and procedures are in place taking into account the support needs of people with disability,

Engagement occurs with the local community in developing fire safety procedures.



URL http://www.adhc.nsw.gov.au/__data/assets/file/0015/251232/Fire_safety_fact_sheet_Dec2013.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0019/228043/ADHC_AccSupp_Policy_WEB.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0019/228043/ADHC_AccSupp_Policy_WEB.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0015/251232/Fire_safety_fact_sheet_Dec2013.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0015/251232/Fire_safety_fact_sheet_Dec2013.pdf


4.7.6.19 Supporting People

Policy Lifestyle Planning Brief Description This policy sets out guiding person centred principles to lifestyle

planning with people who use ADHC operated and funded accommodation support services. These principles demonstrate a commitment to putting people with disability, their families and carers at the centre of decision making about how the specialist disability system supports them.


The policy’s guiding principles are the basic mandatory requirements for ADHC operated and funded accommodation support services when planning with the people they support.

URL http://www.adhc.nsw.gov.au/__data/assets/file/0005/241088/Lifestyle_Planning_Policy_Aug_2012.pdf

Policy Decision Making and Consent

Brief Description Services are required to involve the person in all decisions that affect the person’s life. No other person can make decisions for a person who is 16 years and older except when the person lacks capacity to make some decisions. Services will support people to make their own decisions and family and others provide informal decision making support where it is needed. A guardian with a specific decision making function is legally appointed to make critical decisions, for example, choosing accommodation.


Existing ADHC funded providers and new disability support providers.

URL http://www.adhc.nsw.gov.au/data/assets/file/0006/228084/Decision_Making_and_Consent_Policy_and_Procedures_Apr_2012.pdf

Policy Wills and Estates Policy and Procedures

Brief description Supports people with a disability to participate in decisions about their finances and property and the disbursement of these through a Will.

A Will should be reviewed every five years or whenever a person’s circumstances change.

Providers must maintain procedures to develop and review wills and distribute estates.


Existing ADHC funded providers (As guidance only for new disability support providers)

URL http://www.adhc.nsw.gov.au/__data/assets/file/0006/228129/Wills_and_Estates_Policy_April_2012.pdf

Policy Abuse and Neglect

Brief Description The Abuse and Neglect Policy provides information and guiding principles to support paid and unpaid workers of ADHC operated and funded non-government disability support services, with the means to prevent, identify and respond to abuse and neglect when it occurs or is suspected. This policy should be read in conjunction with the Abuse and Neglect Procedures and Prevention Guidelines, which have been developed to support a structured, consistent and transparent approach to safeguarding people from abuse and neglect.

http://www.adhc.nsw.gov.au/__data/assets/file/0005/241088/Lifestyle_Planning_Policy_Aug_2012.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0005/241088/Lifestyle_Planning_Policy_Aug_2012.pdf

http://www.adhc.nsw.gov.au/data/assets/file/0006/228084/Decisi

http://www.adhc.nsw.gov.au/data/assets/file/0006/228084/Decisi

http://www.adhc.nsw.gov.au/__data/assets/file/0006/228084/Decision_Making_and_Consent_Policy_and_Procedures_Apr_2012.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0006/228129/Wills_and_Estates_Policy_April_2012.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0006/228129/Wills_and_Estates_Policy_April_2012.pdf



The policy, procedures and prevention guidelines provide paid and unpaid workers of ADHC operated and funded non-government disability support services with the means to identify abuse and neglect, and to respond quickly and appropriately to allegations of abuse and neglect.

URL http://www.adhc.nsw.gov.au/__data/assets/file/0006/372165/Abuse-and-Neglect-Policy.pdf

Policy Risk and Safety

Brief Description The Risk and Safety Policy provides a set of guiding principles for supporting people to make decisions that involve some risk to them. These principles provide the framework for the identification, assessment and management of risk in a person centred environment. The Policy is supported by the Risk and Safety Procedures, Guidelines, Tools and Templates and Other Resources.


The policy is mandatory in ADHC operated and funded non-government disability support services.

URL http://www.adhc.nsw.gov.au/__data/assets/file/0011/373259/Risk-and-Safety-Policy.pdf

Policy Behaviour Support Policy

Brief description Outlines minimum requirements in providing a behaviour support service to adults, children or young people with an intellectual disability



URL http://www.adhc.nsw.gov.au/__data/assets/file/0007/228364/Behaviour_Support_Policy_March2012_updated.pdf

Policy Behaviour Support: Policy and Practice Manual 2009

Brief description Provides guidelines to safeguard the rights of the individual service user and promotes the use of person-centred positive behaviour support practices.

Provides a contemporary, practical resource for the development of high quality and consistent support and intervention practices that adhere to relevant departmental policy and procedures and legislative standards.



URL https://www.adhc.nsw.gov.au/sp/delivering_disability_services/behaviour_support_services/behaviour_support_policy_and_practice_manual

Guidelines Restricted Practices Authorisation Mechanism Operation Guide

Brief description Provides guidance on the operational aspects of an effective Restricted Practice Authorisation (RPA) mechanism.

Promotes consistency in the operation of RPA procedures within ADHC and across the funded sector.



http://www.adhc.nsw.gov.au/__data/assets/file/0006/372165/Abuse-and-Neglect-Policy.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0006/372165/Abuse-and-Neglect-Policy.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0011/373259/Risk-and-Safety-Policy.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0011/373259/Risk-and-Safety-Policy.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0007/228364/Behaviour_Support_Policy_March2012_updated.pdf

http://www.adhc.nsw.gov.au/__data/assets/file/0007/228364/Behaviour_Support_Policy_March2012_updated.pdf

https://www.adhc.nsw.gov.au/sp/delivering_disability_services/behaviour_support_services/behaviour_support_policy_and_practice_manual

https://www.adhc.nsw.gov.au/sp/delivering_disability_services/behaviour_support_services/behaviour_support_policy_and_practice_manual


URL https://ngorpap.files.wordpress.com/2011/07/rpa-mechanism-operational-guide-osp.pdf

Legislation Community Services (Complaints, Reviews and Monitoring) Act 1993 (NSW)

Brief description NDIS participants can make complaints about service providers to the NSW Ombudsman

The NSW Ombudsman can monitor and review services provided to NDIS participants

Official Community Visitors can visit NDIS participants living in an accommodation service if in full-time care of a service provider

The NSW Ombudsman can review the death of a NDIS participant living in residential care provided by a NDIS service provider



URL http://www.austlii.edu.au/au/legis/nsw/consol_act/csrama1993583/

https://ngorpap.files.wordpress.com/2011/07/rpa-mechanism-operational-guide-osp.pdf

https://ngorpap.files.wordpress.com/2011/07/rpa-mechanism-operational-guide-osp.pdf

http://www.austlii.edu.au/au/legis/nsw/consol_act/csrama1993583/


4.7.6.20 Appendix 2: Disability Supports Part A

NDIS REGISTRATION GROUP1 RELATED DISABILITY SUPPORTS FUNDED UNDER THE NSW

DISABILITY INCLUSION ACT 20142

QUALITY ASSURANCE REQUIREMENTS

Household tasks enable the

participant to maintain their home environment e.g.

Delivered meals

House and / or yard maintenance

House cleaning

In-home accommodation support

Meals

Other food services

Domestic assistance

Home maintenance

Linen service

Comply with the NDIS Rules – Rules for registered providers of supports and Agency’s Terms of Business.

Therapeutic supports includes:

Individual and group multidisciplinary interventions

Individual therapy (OT, Physio, Psychology, Social Work, Speech and Language pathology) Group therapy(OT, Physio, Psychology, Social Work,

Speech and Language pathology)

Podiatry

Therapeutic program delivered by Therapy assistant

Individual/group family focussed information and training

Counselling for an individual or as part of a group

Therapy support for individuals: Allied health care, including Counselling. Counselling provides clients and carers with assistance to understand and manage situations, behaviours and relationships associated with their need for care.


Meet the relevant professional requirements under the National Registration and Accreditation Scheme (National Scheme) for registered health practitioners.

Meet the eligibility requirements for membership of the Australian Association of Social Workers (AASW).

ndis.gov.au Provider Toolkit Module 4 69




Home modifications Home modifications Comply with the NDIS Rules – Rules for registered providers of supports and Agency’s Terms of Business.

Meet relevant industry requirements where applicable.

Vehicle modifications Provision of goods and equipment



Assistive technology and equipment (multiple registration groups)

Provision of goods and equipment



Plan management:

financial and service intermediary activities

financial intermediary activities.

Plan management Comply with the NDIS Rules – Rules for registered providers of supports and Agency’s Terms of Business.

Satisfy NDIS registration requirements including an assessment of qualifications, approvals, experience and capacity





Training for independence in travel and transport This includes training in driving, using adapted equipment or vehicle modification, mobility training.

Learning and life skills development




Physical wellbeing

Physical wellbeing activities promote and encourage physical well-being, including exercise and healthy diets.

Other community support


Meet the relevant professional requirements under the National Registration and Accreditation Scheme (National Scheme) for registered health practitioners.





Interpreting and translation

Interpreting and translation focuses on assistance to the participant to enable independent communication in essential personal, social or community activities where translation is not available from a mainstream service.

Alternative formats of communication


Meet the relevant professional requirements under the NAATI national Registration and Accreditation Scheme

Accommodation/Tenancy assistance

Includes support for a participant to ensure that they obtain or retain appropriate accommodation. This can include guidance or undertaking work on a participant’s behalf.

Assistance with accommodation and tenancy obligations

Transitional support

In-home accommodation support Case management, local coordination and development


1

NDIS Registration groups – August 2015 2

Current designated disability services funded under the Disability Inclusion Act 2014 and related alignment to NDIS Registration

groups – August 2015.


4.7.6.21 Appendix 2: Disability Supports Part B

NDIS REGISTRATION GROUP1

RELATED DISABILITY SUPPORTS FUNDED UNDER THE NSW




Supported accommodation:

Large Residences

Group homes

Emergency accommodation support

Accommodation support for young people with disability to

transition from the parental

responsibility of the Minister for Community Services and to live as independently as possible.

Accommodation support for young people with intellectual

disability who have exited a correctional facility and

appropriate community integration along with pre and

post release clinical case management services.

Alternative family placement – out-of-home care for children

with disability

Flexible respite

Overnight respite

HACC respite


Undertake third party verification to confirm organisational performance against the NSW Disability Service Standards or relevant comparable standards such as National Standards for Disability Services (2013), Home Care Standards, Attendant Care Industry Standards, Victorian Department of Human Services Standards and Queensland Human Services Quality Framework;

Meet all relevant legislation, operational policies and guidelines outlined at Appendix 1.






Assistance with daily personal activities includes:

assistance from a live-in carer

specialised home based assistance for a child

personal care.

Intensive personal care:

Attendant care, including low level assistance with hygiene and grooming

High complex needs









Behaviour support:

interventions including intensive behaviour support / management plan;

training for carers and others in behaviour management strategies.

Behaviour/specialist intervention


Relevant qualifications of Psychologist, OT, Speech Pathology, Nursing (with relevant experience),Special Education and Social Work, including minimum 2 years experience in the delivery of behaviour support that includes:

conducting and writing assessment reports which identify function of behaviours of concern

skills strengths and areas for further development – including: o how to replace the

behaviour/s with skill development

o service system capacity or to support the person

o recommendations that address environmental issues / trigger factors for behaviour

o replacing the behaviour with a functional skill

o situational management strategies

o skill development of staff to better address the persons needs

o development of strategies (behaviour support plan) that address the behaviours of concern within the environmental and resource constraints of the persons support system

o training of staff/carers in the implementation of developed strategies

Monitoring and evaluation of the effectiveness of both implementation and the strategies themselves.






Undertake third party verification to confirm organisational performance against the NSW Disability Service Standards or relevant comparable standards such as National Standards for Disability Services (2013), Home Care Standards, Attendant Care Industry Standards, Victorian Department of Human Services

Standards and Queensland Human Services Quality Framework;







Assistance to integrate into school or other educational program

This includes:

transition to school, and from school to further education.

Learning and life skills development




Undertake third party verification to confirm organisational performance against the NSW Disability Service Standards or relevant comparable standards such as National Standards for Disability Services (2013), Home Care Standards, Attendant Care Industry Standards, Victorian Department of Human Services

Standards and Queensland Human Services Quality Framework;







Individual or group multidisciplinary early childhood interventions

Early childhood intervention:

early childhood special education (centre-based, mainstream and in-home);

therapy services

information and referral; and coordination of early childhood intervention services with other specialist and mainstream services in the local area

Family support places and early interventions:

enable inclusion of children and young people with disability and their families in mainstream services and in community life

support the development of children and young people’s skills and their capacities

build the resilience and capacities of families caring for a child who has a disability.










Group based activities in a centre

Group based community activities

Community and social activities

Centre-based day programs

Recreation/holiday programs

Social support









Assistance in coordinating or managing life stages, transitions and supports:

Life/transition planning

Complex supports coordination

Case management, local coordination and development Client Care Coordination Case Management

Comply with the NDIS Rules – Rules for registered providers of supports and Agency’s Terms of Business;

Undertake third party verification to confirm organisational performance against the NSW Disability Service Standards or comparable standards such as National Standards for Disability Services (2013), Home Care Standards, Attendant Care Industry Standards, Victorian Department of Human Services Standards and Queensland Human Services Quality Framework;



Development of daily living and life skills: Focuses on training and development activities undertaken by the participant or their carer to increase their ability to live as autonomously as possible. Includes:

skills development in a group

individual life and personal skills development

individual social /living skills development

training for carers/parents

training in planning and plan management

skills to increase independence in community, social and recreational participation

development of skills in household tasks

public transport training and support

social skills training

training in planning and management; numeracy, literacy, money/financial management

Learning and Life Skills development:

ongoing support

Comply with the NDIS Rules – Rules for registered providers of supports and Agency’s Terms of Business;








training and skills development

Assistance to access and maintain employment Workplace assistance enables a participant to successfully obtain and/or retain employment in the open or supported labour market. Includes:

employment related assessment and counselling

assistance in specialised supported employment

employment preparation and support individually or in a group.

Transition to Work Comply with the NDIS Rules – Rules for registered providers of supports and Agency’s Terms of Business;



1

NDIS Registration groups – August 2015 2

Current designated disability services funded under the Disability Inclusion Act 2014 and related alignment to NDIS Registration

groups – August 2015. Note: Not all ADHC funded

disability supports listed may be provided in all areas across NSW.

Provider Toolkit Module 4: Guide to Suitability - NDIS · Provider Toolkit Module 4: Guide to...

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