Protecting Patients Information in Healthcare
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CLIENT: DEVELOPER OF RADIATION ONCOLOGY TREATMENT AND SOFTWARE TYPE: IDENTIFYING WHITE SPACE CASE STUDY CHALLENGE ADDRESSED Secure maintenance of patient information is a critical function of healthcare providers that is often neglected due to the technical nature of IT systems. A leading developer of radiation oncology treatments has added security enhancements to its core medical software offering and needs to understand the value their new security capability has in the market. OBJECTIVES Understand the need that security, technical, and medical professionals (e.g. CIOs, CSOs, Oncologists) have for enhanced security of patient records within radiation departments of large medical and university patient care centers. Explore the solution alternatives for enhanced security at the departmental and IT system wide levels and the strengths and weaknesses of each. Define the benefits of a patient records security system that key influencers would find most compelling, and articulate the value statement that drives them. APPROACH The client hand-selected a facilitator and a team of 10 executives, medical doctors, and consultants with extensive experience in both IT and the healthcare industry to engage in a four day session of asynchronous dialogue on the Convetit platform. Each day, the facilitator posed questions for experts to discuss at their convenience, and shared a summary of the responses with the client team. Primary insights from the week were distilled into a 25-slide, custom-designed report summary. Identified legal/compliance officers as most effective market point of entry for software by analyzing internal decision making process and defining priorities of healthcare IT decision makers. Defined the primary risks associated with patient information security and proposed various options to mitigate these risks, including biometric patient ID systems and user specific training for healthcare professionals implementing the software. Compared security options based on importance to IT systems and desirability to customers. Defined value proposition of security features and determined most effective way to communicate value to healthcare decision makers. IMPACT convetit.com
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Transcript of Protecting Patients Information in Healthcare
CLIENT: DEVELOPER OF RADIATION ONCOLOGY TREATMENT AND SOFTWARETYPE: IDENTIFYING WHITE SPACE
CASE STUDY
C H A L L E N G E A D D R E S S E DSecure maintenance of patient information is a critical function of healthcare providers that is often neglected due to the technical nature of IT systems. A leading developer of radiation oncology treatments has added security enhancements to its core medical software offering and needs to understand the value their new security capability has in the market.
O B J E C T I V E S
Understand the need that security, technical, and medical professionals (e.g. CIOs, CSOs, Oncologists) have for enhanced security of patient records within radiation departments of large medical and university patient care centers.
Explore the solution alternatives for enhanced security at the departmental and IT system wide levels and the strengths and weaknesses of each.
Define the benefits of a patient records security system that key influencers would find most compelling, and articulate the value statement that drives them.
A P P R O A C H
The client hand-selected a facilitator and a team of 10 executives, medical doctors, and consultants with extensive experience in both IT and the healthcare industry to engage in a four day session of asynchronous dialogue on the Convetit platform.
Each day, the facilitator posed questions for experts to discuss at their convenience, and shared a summary of the responses with the client team. Primary insights from the week were distilled into a 25-slide, custom-designed report summary.
Identified legal/compliance officers as most effective market point of entry for software by analyzing internal decision making process and defining priorities of healthcare IT decision makers.
Defined the primary risks associated with patient information security and proposed various options to mitigate these risks, including biometric patient ID systems and user specific training for healthcare professionals implementing the software.
Compared security options based on importance to IT systems and desirability to customers.
Defined value proposition of security features and determined most effective way to communicate value to healthcare decision makers.
I M P A C T
convetit.com
