Prospectus - St Helens Chamber...contact the Workforce Development Team: Call: 01744 742333 Email:...

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www.sthelenschamber.com/business-school

Prospectus2018 – 2019 In partnership with:

2 Chamber Business School Prospectus 2018 – 2019

Our Awarding Bodies: Funded by:


CONTACT INFORMATION

To speak to us about your business training needs, contact the Workforce Development Team:

Call: 01744 742333Email: [email protected]: www.sthelenschamber.com/business-school

For careers advice and guidance, contact Starting Point:

Call: 01744 698800Email: [email protected]: www.sthelenschamber.com/startingpoint

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We are located at:

St Helens Chamber Salisbury Street, Off Chalon Way St Helens WA10 1FY

Liverpool & Sefton Chambers of Commerce No 1 Old Hall Street Liverpool L3 9HG

Chamber Business School Prospectus 2018 – 20194

We are delighted to present our latest Prospectus. St Helens Chamber has a long tradition and excellent track record in helping businesses and their employees to be more successful. Having the right skills, knowledge and attributes is critical.

We are now working in partnership with Liverpool and Sefton Chambers of Commerce, enabling us to deliver courses from their city centre premises and better serve businesses across Merseyside.

We are pleased to offer a wide range of courses and qualifications, available to businesses across the region. We have experienced staff who understand the purpose of training – to make you and your business more successful.

Our training ranges from intermediate level, right through to higher education level courses suitable for senior managers, so whether you want to improve your own knowledge and skills or those of your staff, we are sure to have something that meets your needs.

I hope you find this Prospectus useful and interesting. If you would like to know more please get in touch and talk to us about how we can help.

Kath Boullen Chief Executive

WELCOME TO OUR BUSINESS SCHOOL PROSPECTUS 2018/19

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HOW OUR TRAINING WORKS FOR YOUPage 4 Training for business success

OUR RECRUITMENT SERVICESPage 6 Helping you build a winning teamPage 7 ‘Chamber Approved’ young peoplePage 8 Study Programme graduatesPage 9 Large scale recruitment

OUR QUALIFICATIONSPage 10 Guide to QualificationsPage 11 Apprenticeships

STUDENT SERVICESPage 13 Careers Advice from Starting PointPage 13 E-PortfolioPage 13 Paying for trainingPage 13 Café and Internet BarPage 13 Apprentice Discount Card

Pages 14 – 17 Management Pages 18 – 21 MarketingPages 22 – 27 Business SkillsPages 28 – 29 Business Improvement TechniquesPages 30 – 31 Information TechnologyPages 32 – 35 International TradePages 36 – 39 Health and Social CarePages 40 – 44 Children and Young PeoplePages 45 – 48 Manufacturing and DistributionPages 49 – 50 ConstructionPages 51 – 54 Sales and Customer ServicePages 55 – 56 HairdressingPages 57 – 58 Retail9 Tailored Training Packages and Seminars

OUR SERVICES COURSES

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TRAINING FOR BUSINESS SUCCESS

The business benefits of a skilled, qualified workforce are hard to ignore. Employees who understand what’s required of them, have the skills to perform their role and the confidence to use their initiative, are able to boost productivity, improve efficiency and make your organisation run more smoothly. Having the right people, with the right skills, doing the right jobs, is vital for the long term success of any business.

Investing in your people – by encouraging them and supporting them to improve their skills and qualifications – increases staff motivation, strengthens their commitment to your business and makes them less likely to look for alternative employment, which all helps to reduce your recruitment costs and minimise the disruption caused by an unstable workforce. Plus, nothing exceeds the sense of satisfaction you receive when a member of staff develops over time to their full potential.

St Helens Chamber has an excellent track record in providing training and education. We have a “Good” rating from Ofsted (the Office for Standards in Education) and we have Gold standard Investors in People accreditation. As an accredited provider, we deliver standard and bespoke training courses, Apprenticeships and qualifications in a wide range of subjects. We have a proven track record of working for businesses in this way and can do the same for you.

St Helens Chamber training can be delivered across Liverpool City Region, including from Chamber premises in St Helens and central Liverpool.

Our expert Advisers can work with you to assess the training requirements of your business. They will identify the skills gaps in your workforce and suggest suitable courses to fill those gaps and help increase your competitive edge.

We now have more nationally accredited qualifications available than ever in a range of key business areas, including management, marketing, IT, customer service, business administration, and many tailored courses for particular job roles, such as retail, logistics, and health & social care. The list of contents on page 3 will give you a guide to what is on offer.

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HOW OUR TRAINING WORKS Training from our Business School is different in two ways from a traditional course:

Firstly each of your employees, in conjunction with you as their employer, can work with our Training Advisers to devise the course that exactly fits their job role, or the role you wish them to develop into. A course in management may include some units developing skills in customer service, or marketing – depending on what you as the employer wish them to study. With a wide range of flexible and tailored individual units available, which can be mixed and matched to suit individual job roles, all our qualifications are made to measure.

Secondly, most of our qualifications are delivered on a one-to-one basis in your workplace. You can expect our Training Advisers to visit your staff approximately every three weeks, to assess their work, set projects, teach units of study, and ensure all is progressing well with their course, combined with useful and practical seminars and training days. These bring all the benefits of peer group learning for the individual. Our Training Advisers will talk all this through with you in detail when we work with you to develop your training plan.

HOW MUCH DOES IT COST?

In 2017 the way the government funds Apprenticeships in England changed considerably. If you’re an employer with an annual pay bill of more than £3 million, you will have started paying the Levy in May 2017 and you will access your funding for Apprenticeships through your Digital Apprenticeship Service account.

If you are not required to pay the Levy then 90% of Apprenticeship training and assessment costs will be funded by the government, with the remaining 10% being paid by the business.

There is no fixed cost for Apprenticeship training, and costs can vary greatly between qualifications. St Helens Chamber will carry out a free training needs analysis of your workforce and provide you with a fully costed training plan, detailing the best qualifications to suit your business needs and the cost of training. You can rest assured that we will always help you to find the most cost-effective business training.

Businesses with fewer than 50 employees will be able to access fully-funded Apprenticeship training for any Apprentices aged 16-18. All businesses offering an Apprenticeship for young people aged 16-18 will receive an extra £1000.

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HELPING YOU BUILD A WINNING TEAMAs well as training your current workforce, St Helens Chamber can also help you to find new recruits. Through our range of employment services, we work with a wide range of people who are looking for work and we can help take away some of the hassle of recruitment by putting you in touch with people who meet your needs.


“CHAMBER APPROVED” YOUNG PEOPLEWe can help you to recruit talented young people into your business. We take the cost and hassle out of the recruitment process by advertising your vacancy and then providing you with a shortlist of candidates to interview who meet your requirements.

We understand the skills and attributes that businesses are looking for and we try to make sure that any young person seeking employment as an Apprentice has the potential you need.

Apprenticeships are a cost-effective way to add bright, young talent into your workforce. All of our Apprenticeship candidates (aged 16–24) will have completed an induction period at the Chamber before they are sent to you for interview, to make sure that they are ready for the workplace and have the necessary communication and teamwork skills. We won’t send you any candidates who have not been “Chamber Approved” as ready for work. After interview, you also get the opportunity to offer the candidates one or two weeks work experience before you commit to employing them, to ensure they are a good fit for your company.

Speak to one of our Advisers today to discuss your recruitment needs on 01744 742333.

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Meet the ApprenticeMeet the Apprentice is an innovative way of selecting potential candidates to fill your vacancies.

The events enable businesses and candidates to hold informal introductions in a relaxed environment. You will have the opportunity to assess a candidate’s attitude, presentation, manner and suitability.

Held once a month in St Helens and Liverpool, Meet the Apprentice saves you time and money when recruiting, by condensing the task of CV selection and first interview into a two hour event.

For details of the next Meet the Apprentice event speak to our Workforce Development team on 01744 742333 or visit our website www.sthelenschamber.com/events

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STUDY PROGRAMME GRADUATESOur Study Programmes are another great source of enthusiastic young staff. Completing an intensive seven month programme of formal learning and work experience, the students are well prepared for careers in marketing, digital marketing or sales. The programmes run from September to April each year, at which point we will have a pool of excellent new recruits ready for you.

Please get in touch for more information on recruiting a study programme graduate or offering a work experience placement by emailing [email protected]


2016 Study Programme students

mailto:[email protected]

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LARGE SCALE RECRUITMENTAre you planning a recruitment drive in your business? Whether you are opening new premises, expanding your current operation or just need extra staff, we can help you to find the right people.

As well as advertising your vacancy for you, we will shortlist suitable applicants, provide them with relevant training and qualifications, such as customer service skills or health & safety certificates, and even provide you with facilities to meet with large numbers of applicants in a short space of time.

Speak to one of our Advisers today to discuss your recruitment needs on 01744 742333 or email [email protected]


Chamber helps Care Home with recruitment needsRosevilla Care Home has been operating for over 27 years providing specialist dementia care to its residents. They turned to St Helens Chamber for support when they had a number of care positions they needed to fill in the company.

Operations Director, Frances Nesarajah, said: “We have had a great experience with the quality of training provided by St Helens Chamber. We used their recruitment support, which included a bespoke training package designed to help us select the right candidates for our job vacancies.

“It didn’t just stop there; the Chamber is taking some of these new staff through their Health and Social Care Apprenticeship to ensure that their ongoing training and development needs are met, and to help us to continue to provide the best possible care for our service users.

“In all of our dealings with the Chamber they have been very professional in their outlook, helping us every step of the way with the whole recruitment/training process to ensure that all of our needs were accommodated. I would definitely recommend using the Chamber for training.”

Photo: Rosevilla Care Home Registered Manager, Cheryl Myers (center) with Apprentices Callum Green and Jessica Bruton.


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A QUICK GUIDE TO QUALIFICATIONSMost of our business training courses range from Level 2 qualifications up to Level 5, but if you’re not familiar with the UK’s qualifications framework, that may not mean much! So here’s a handy guide to the qualifications we offer and what they mean:

Level of Qualification Equivalent to:

Level 5 Level 5 qualifications are equivalent to the second year of a Bachelors Degree.

Level 4Level 4 qualifications and upwards are counted as Higher Education. Level 4 is equivalent to a Foundation Degree.

Level 3Level 3 qualifications are at an Advanced Level. They are equivalent to A Levels or Advanced Apprenticeships.

Level 2 Level 2 qualifications are at an Intermediate Level. They are equivalent to GCSEs.

You may notice that some of our courses are Certificates and others are Diplomas. A Diploma usually involves more units of study than a Certificate but can be delivered at the same level.


Chris Bickerstaffe, from HWCGS Care Ltd,

completed his Level 3 & 5 Health and Social Care


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APPRENTICESHIPSMost of the Certificates and Diplomas detailed in this Prospectus can be delivered as a full Apprenticeship programme. Apprenticeships are available to employees of any age, from 16 and over, and provide an excellent opportunity for your staff to develop their knowledge and gain an industry recognised qualification in their work environment.

Your staff will study the Diploma or Certificate relating to their job area, gain a maths, English and ICT qualification (if required) and gain a Technical Certificate relating to their chosen area of study.

Most of the training will be delivered at the Apprentice’s place of work causing minimum disruption to the working day.

Apprentices will also be able to attend a range of half and full day workshops delivered at either St Helens or Liverpool Chamber on key business topics to boost their knowledge and qualifications, at no extra cost.

For further information about Apprenticeships please telephone 01744 742333 or email [email protected]


“The Apprentice training scheme is great, it gives staff more confidence in the workplace and has encouraged them to improve within their roles. It has also helped staff to gain and further their skills and confidence in both Maths and English.”

Jenny Gedman, Manager, MG Cases LTD

Danielle Machan, from Beverston Engineering, completed her Level 3 Business and Administration


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ES STUDENT SERVICESStudents studying with the Chamber Business School have access to a unique range of services designed to help and support them throughout their study.

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ESCAREERS ADVICE FROM STARTING POINTAccredited by the National Careers Service, Starting Point offers impartial careers advice in a relaxed, friendly and relaxed atmosphere. If your staff need advice about how best to progress their career, they can speak to to one of our experienced Guidance Advisers.

Call 01744 698800 to speak to an Adviser or email [email protected]

E-PORTFOLIOAll our students can take advantage of our e-portfolio system which allows you to submit work for assessment online. It is used for most of our qualifications and allows us to keep in touch with students and employers throughout the training. It is easily accessed online and takes away the need to carry around heavy portfolios of work and resources. It also lets you keep track of your staff’s progress at any time throughout their course.

PAYING FOR TRAINING There is no straightforward pricing structure to training. Many courses have Government funding available, so it may be that the qualification you want your staff to complete is free.

The best thing is to have a conversation about your needs with one of our Advisers. You can be sure that we will advise you of the most cost-effective way to gain the qualifications you need to progress or develop your team.

CAFÉ AND INTERNET BARMost of your training will be delivered at your workplace, but if staff are at St Helens Chamber’s building as part of their course, they are welcome to make use of our on-site facilities, including our café, which opens Monday – Friday 9am – 3pm and our free internet bar.

APPRENTICE EXTRA STUDENT UNION CARDIf your staff are studying an Apprenticeship with us they can apply for The Apprentice Extra card. It is available to Apprentices of all ages and lasts for 12 months. If their Apprenticeship runs for more than 12 months, they can re-apply each year.

The card works in the same way as the traditional NUS student discount card, giving all the same benefits.



While business strategy may come from the top, it’s managers who have to put plans into place, manage change and lead their teams. When the market is as volatile as it has been in recent years, your business needs managers who have the skills and understanding to make an immediate contribution to your operations.

That’s exactly what a management qualification from St Helens Chamber Business School delivers, giving your staff a thorough grounding in the knowledge and skills they need to become more effective and productive managers.

Whether it’s prioritising resources or overseeing budgets, managing change or making decisions, our range of management courses ensure your staff have the ability and understanding to help lead the growth of your business.

MANAGEMENT

“We consider the Chamber as an extension to our business and an integral part of our team.”

Barry Williams, Managing Director, N.L. Williams Group


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DIPLOMA IN MANAGEMENT (LEVEL 5)

Qualification Level 5 Diploma in Management

Duration Approximately 24 months

Start dates Flexible. Students can start at any time of the year.

Who is it for? Staff who are in a middle or senior management role with operational and strategic responsibilities, or in roles that combine responsibilities for staff with a degree of strategic responsibility.

What will they study?

Students will improve their understanding and skills in developing and evaluating operational plans, managing budgets, leading and managing teams, planning and guiding change and working productively with colleagues and stakeholders. They can also choose from a range of optional units according to their role and interests, such as risk management, strategic decision-making, compliance, and promoting equality of opportunity.

Where will it take place? Most of the programme is delivered in the workplace, complemented by a range of seminars on key business topics.

What next? Next steps could include further study at degree or post-graduate level, or a course in a related area, such as marketing or human resources.

DIPLOMA IN MANAGEMENT (LEVEL 3)

Qualification Level 3 Diploma in Management

Duration 12 – 18 months


Who is it for?Staff working in management roles in a business. It’s likely they are responsible for managing projects or people and want to develop their understanding and skills to take on more responsibilities or enhance their career prospects.

What will they study?Students will develop their awareness and abilities in areas such as managing their own professional development, setting objectives and supporting team members, and planning and monitoring the work of a team. They can also choose optional areas of study to suit their specific roles and interests, such as project management, managing innovation and change, and developing and implementing new ideas.


What next?Students may be able to progress to a Level 5 Management qualification (there is no Level 4), depending on their situation, or to a more specific area of management training, such as finance, human resources or marketing.


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DIPLOMA IN TEAM LEADING (LEVEL 2)

Qualification Level 2 Diploma in Team Leading



Who is it for? Staff who are leading teams and looking to develop their leadership skills to improve their career prospects.


Students will develop their skills and understanding in leading and managing people, exploring areas such as managing personal development, developing relationships with colleagues, and communicating information and knowledge. They can also choose from a number of optional study areas, such as setting objectives and supporting team members, developing appraisal processes, planning, allocating and monitoring work, evaluating individual and team progress, clear communication and decision making.


What next? After completing this course, employees could progress to a related course at a higher level, such as a Level 3 Diploma in Management, or broaden their skills into other areas, such as sales, human resources or marketing.

DIPLOMA IN LEADERSHIP FOR HEALTH AND SOCIAL CARE AND CHILDREN AND YOUNG PEOPLE (LEVEL 5)

Qualification Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services



Who is it for?This qualification is suitable for people in a management role within either a health and social care or children and young people’s services setting. It provides the mandatory training for managers who provide social care, as required by the Care Quality Commission. It replaces Level 4 Registered Managers Award.

What will they study?Six different pathways are available in this qualification, depending on the working environment of the student: adult’s residential management, children’s residential management, adult management, children’s management, adult’s advanced practice, children’s advanced practice. There are a wide range of study topics for each pathway, according to the specific roles, setting and interests of the student.


What next? Higher level programmes such as QCF Level 7 qualifications in strategic management.

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ENTDIPLOMA IN LEADERSHIP FOR CHILDREN AND YOUNG PEOPLE IN EDUCATION (LEVEL 5)

Qualification Level 5 Diploma in Leadership for Children and Young People in Education



Who is it for? Senior-level staff working in a range of environments, such as integrated children’s centres, out of school settings, day nurseries or crèches, family centres or playgroups.

What will they study? Students will work towards strengthening their abilities and understanding in children and young people’s development, supporting children and young people to achieve their educational potential, and promoting their well-being and resilience.



“Training Advisers are well qualified and have good knowledge and skills in their occupational areas.

“Training Advisers have high expectations for the success of learners and this encourages a strong culture of enthusiasm and high levels of motivation.”

Ofsted


No matter how ground-breaking your products or innovative your services, without effective marketing your sales – and your business – will struggle.

Our marketing courses are designed to enable your staff to improve their understanding and skills around this crucial area. From competitor research to planning a campaign, online content to delivering presentations, having staff who can operate confidently and effectively in marketing can make a significant difference to your commercial operations.

Effective marketers can help you find more customers, improve your customer satisfaction, launch new products and services - and ultimately, boost your profits.

Our range of marketing qualifications will give your team the skills to become confident marketers and make a real difference to your business.

MARKETING

“I really enjoy the strategic element of Marketing and using the skills I developed to further explore the market that MyMobileWorkers currently operates in. I have recently been promoted to Marketing Manager and know that the Apprenticeships I have undertaken through the Chamber have helped me to progress into this role.”

Abbie Hughes, MyMobileWorkers


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Qualification Level 3 Diploma in Marketing



Who is it for?This course is aimed at people working in mid to senior level positions in a marketing environment, such as marketing managers, communications managers or business development managers, who are looking to progress to a more senior role.

What will they study?Students will broaden their skills and understanding across a range of areas, such as analysing competitor activity, developing a marketing plan, evaluating and improving performance, and working with other people. Optional areas of study include delivering presentations, using digital and social media, designing and evaluating marketing promotions, conducting market research and managing supplier relationships.


What next? Next steps could include further study at a higher level in a related field, such as sales or management.

CERTIFICATE IN MARKETING (LEVEL 2)

Qualification Level 2 Certificate in Marketing



Who is it for?This course is suitable for a range of marketing professionals, from those who are just starting out, to marketing team leaders and account executives.

What will they study?The course will enable students to enhance their knowledge and skills in key areas such as collecting and organising market research data, working with others, measuring the marketing response, and improving their performance. Other areas of optional study include analysing competitor activity, using digital and social media, database software, website software, and designing documents.


What next?After completing this course, students could progress to a related course at a higher level, such as a Level 3 Diploma in Marketing, or broaden their skills into other areas, such as sales, customer service or business administration.


DIGITAL MARKETING (LEVEL 3)

Qualification Level 3 Digital Marketer



Who is it for?This course is suitable for a range of digital marketing professionals, such as Digital Marketing Assistants, Executive and Co-ordinators, Social Media Executives, Content Co-ordinators, Email Marketing Assistants and SEO Executives.

What will they study? Students will study Principles of Coding, Marketing Principles, Digital Marketing Business Principles or other professional qualifications.


What next? Next steps could include further study at a higher level in a related field, such as marketing or management.

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MARKETING, SALES AND INTERACTIVE MEDIA STUDY PROGRAMME

Qualification Level 2 Certificate in Marketing, Level 2 Certificate in Sales, Level 1 Award in Interactive Media, Level 3 Extended Project

Duration Seven Months (Full Time)

Start dates September – April

Who is it for? 16–19 year olds looking to improve their skills and knowledge, and enhance their career prospects in the area of marketing and sales.

What will they study?Students will study Certificates in both Marketing and Sales, an Award in Interactive Media, enrichment activities such as Duke of Edinburgh Award or Driving Lessons, an extended project on a real problem facing a local business, and international study trip to Germany.

Where will it take place? St Helens Chamber

What next?A career in marketing, digital marketing, sales, or further learning at Level 3 in a related area. Students are guaranteed an interview for an Advanced Apprenticeship with a local business.


Marketing Apprentice transforms business’ online presence

Marketing Apprentice Kieran Martin completed a Level 2 Apprenticeship in Marketing and is now enjoying a rewarding career at NL Williams.

The NL Williams Group began in the 1970s, and since then has developed from its original incarnation as an engineering business, manufacturing durable oil storage tanks, to the multi-branched company it is today.

Kieran wasted no time in putting his new skills to good use, and within his first few months at the company, launched a new website and company logos which have formalised and clarified the business’ structure.

He said: “When I first started things were not quite up to scratch with the company’s marketing and website.

“One of my first tasks was to build NL Williams’ online presence and I built a new website through WordPress. The website was up and running in a month and I was really pleased with that.”

Kieran progressed onto an Apprenticeship after completing one of the Chamber’s Fast-Track to Apprenticeship courses, which gave him the skills he needed to feel confident entering the workplace.

He said: “I was very close to going to University, but one of my friends got a similar Apprenticeship and he told me about the hands on approach that the course took. I’m a practical sort of person so doing an Apprenticeship appealed to me.

“I saw the Chamber’s fast-track course online and applied for it, which led to me getting an Apprenticeship.”

Kieran is due to progress onto a Level 3 Apprenticeship and feels positive about his decision to pursue an Apprenticeship over going to University. He said: “I would definitely recommend an Apprenticeship. I didn’t think I would be able to build a website and use Adobe software; I’m learning new skills every day.

“I had a good knowledge of spreadsheets but am learning new formulas and I have also been helping with sales and learning how to use Google sketch.”

As well as on the job training, Kieran also received support from St Helens Chamber to gain additional qualifications.

He said: “I didn’t quite achieve what I needed in terms of IT qualifications at school but the Chamber sorted that out for me and put me through an IT exam.”

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From account management to procurement, organising schedules to creating reports, training up your staff to become more efficient administrators can make your business more effective and better placed to respond to new market opportunities.

That’s why so many firms use our business administration courses to improve the skills of their employees. Through our qualifications in business administration, students develop broad-ranging technical knowledge and understanding, together with practical skills and know-how they can immediately put to good use in the workplace.

Our courses will support them to become more effective, productive and confident administrators and managers.

BUSINESS SKILLS


“We have a great partnership with St Helens Chamber which spans over several years. Most of my team now have qualifications in Customer Service and Business Administration, which has benefited all the staff in self-development and career progression. Chamber staff have been very supportive and closely monitored our staff through their qualifications.”

Karen Prendergast, Knowsley Housing Trust/First Ark


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ILLSDIPLOMA IN BUSINESS AND ADMINISTRATION (LEVEL 4)

Qualification Level 4 Diploma in Business and Administration



Who is it for?The course is aimed at office or administration managers and other staff working in senior or managerial administrative roles. They may manage a team or a project and want to strengthen and improve their higher level skills to take on more responsibility.

What will they study?Students will learn how to manage and improve their performance, how to communicate more effectively, how to support the purpose and values of an organisation, help to assess and manage risk, and how to support sustainable working practices. They’ll also choose from a range of optional units, including project management, event organisation and planning meetings.


What next? Students could progress to further study in a related area such as management, or go on to higher education, including degree-level studies.

DIPLOMA IN BUSINESS AND ADMINISTRATION (LEVEL 3)




Who is it for?Staff working in administrative roles in a business, such as office supervisor, personal assistant, administrator or secretary. They are likely to enjoy a degree of responsibility already, perhaps supervising a team and undertaking duties that require accuracy and strong attention to detail, such as planning meetings, creating reports, managing procedures or analysing information.

What will they study?Students will develop their skills and understanding in key areas such as effective decision-making, questioning processes, identifying improvements and developing their autonomy. There is also a wide range of optional units to choose from, including problem solving, negotiation skills, supervising teams, designing and producing documents, and analysing and reporting data.


What next? Students could progress to a Level 4 Professional Business and Administration or Management qualification.


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ILLS DIPLOMA IN BUSINESS AND ADMINISTRATION (LEVEL 2)




Who is it for? People working in an office environment, such as administrators, receptionists, secretaries or finance administrators. Typical tasks and responsibilities may include typing documents, organising spreadsheets, greeting visitors and responding to telephone or email enquiries.


This course provides students with a solid all-round understanding of business administration. It helps them develop a broad base of knowledge about their role and the wider business context they work in, including key areas such as communication, managing their own performance, and working with others. There’s also a range of optional units to choose from which can be tailored to suit specific roles and contexts, including using a diary system, minute taking, handling mail, producing documents and providing reception services.


What next? Students can progress to a Level 3 Diploma in Business and Administration, or widen their skills with a vocational qualification, such as a Certificate in Customer Service.

ABI GIBSON PALI WARRINGTON

Abi Gibson is completing a Level 3 Apprenticeship in Business and Administration, working with conveyancing search specialists, Pali Warrington.

The company identified the need to invest in their workforce and took on Abi to complete an Apprenticeship in Business and Administration. Through her hard work and dedication, Abi was nominated for an Apprentice of the Year award in 2017 and received a certificate of commendation.

She has taken full advantage of the opportunity to develop her skills and, through her Apprenticeship, has developed her capabilities to turn her hand to a highly skilled role.


Haydock based Fibre Drums, has upskilled its workforce and achieved exceptional staff retention rates with help from St Helens Chamber.

Established in 1969, the business manufactures and distributes specialist packing materials. This requires a skilled and motivated workforce which has been achieved through commitment to staff development.

Stephen Cunniffe, Managing Director, said: “We took advantage of the Apprenticeship programmes that were on offer from the Chamber, and we committed to every Apprentice that we took on.

“We are committed to educating our staff through training and development.

“We’ve also put some of the long term shop floor staff through qualifications as well, for example English and Maths that they didn’t manage to get at school.”

As a result of their dedication to developing staff, the business was nominated and went on to win the Business of the Year Award at the Chamber’s Apprenticeship Awards.

Stephen continued: “We got invited to the Apprenticeship Awards, but we didn’t expect to win and it was a nice surprise when we did.”

Fibre Drums has recognised the importance of training staff and taking on Apprentices, not just for the future of the company but for the benefit of the local community as well.

Stephen said: “We like to put back into the local economy in terms of creating jobs for local people.

“We are a long established business in St Helens and have been trading for over forty years.

“We traditionally have a lot of long serving staff and we do have an ageing workforce, so we have been trying to develop young people in the business so we can continue for years to come.

“The benefit of having younger people coming into the business is that that you can mould them and they don’t come in with preconceptions.”

Support from St Helens Chamber has helped Fibre Drums achieve their staff development goals.

Stephen said: “Fibre Drums has had tremendous support from the Chamber and we’ve had some excellent candidates put forward.

“Rory has just completed his Level 3 in Management, and he will possibly be looking to do a degree in the future. He started as an Apprentice and he is already an Assistant Production Manager.

“We also have Tanisha in the warehouse who has trained to drive the forklift and reach trucks and is starting her Level 3 leadership course in September. We’ve taken a lot of people on and all of them have been excellent in their own way. I would definitely recommend taking on an Apprentice to other businesses.”

Local business invests in staff development and local jobs

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Managing Director Stephen Cunniffe


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Qualification Level 4 Diploma in Learning and Development



Who is it for? This course is aimed at anyone working at a supervisory or senior level in an organisation who facilitates, organises or delivers learning, both in the workplace or a training establishment, such as training development managers, team leaders and HR managers.

What will they study?This course will provide students with a broad understanding of learning and development by completing a range of optional units such as managing learning and development in groups; evaluating and improving learning and development; internally assuring the quality of assessment, providing leadership and direction to others and managing customer satisfaction.


What next? Students can progress to a other higher level courses such as Management, wider HR, Finance and Project Management.

CERTIFICATE IN LEARNING AND DEVELOPMENT (LEVEL 3)

Qualification Level 3 Certificate in Learning and Development



Who is it for? This course is aimed at anyone working in an organisation who facilitates, organises or delivers learning, both in the workplace or a training establishment, such as training development officers, trainers, instructors and assessors.

What will they study?This course will provide students with a broad understanding of learning and development by completing a range of optional units such as facilitating learning; assessing skills, knowledge and understanding; identifying individual needs; planning learning development opportunities and engaging employers.


What next? Students can progress to a Level 4 Diploma in Learning and Development.

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CERTIFICATE IN PROVIDING FINANCIAL SERVICES (LEVEL 2)

Qualification Level 2 Certificate in Providing Financial Services



Who is it for? This course is aimed at anyone working in an administrative role within the financial services industry.

What will they study?A number of pathways are available to suit different job roles, including; General Insurance, Banking, Financing and Credit, Administration for Mortgage and/or Financial Planning Intermediaries, Customer Payments for Financial Products and Services and Debt Collections. There is a wide range of study topics for each pathway, according to the specific roles, setting and interests of the student.


What next? Students can progress to a Level 3 Certificate in Providing Financial Services, or widen their skills with a vocational qualification, such as a Diploma in Business Adminstration.

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“Staff development is absolutely crucial here and we encourage our staff to take up training and as a result we have a good rate of staff retention.

“The Apprenticeship framework from the Chamber has been excellent in its delivery. All the tutors have been accommodating, especially with fitting the training and meetings around staff responsibilities.”

Elaine Heaton, Branch Manager, FH Brundle

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The techniques of Kaizen, Six Sigma, systems analysis and process control, among others, have helped turn the British manufacturing sector into a hotspot of innovation over the past decade or two.

Whether it’s improving quality, reducing costs or strengthening service delivery, a business that isn’t continually looking to improve is a business that runs the risk of stagnation.

At the Chamber Business School, our business improvement qualifications have been designed both for employees already involved in business improvement, and those looking to get into it. The combination of core and optional units offers a choice of techniques and systems that can be combined to meet the needs of your business and your people.

BUSINESS IMPROVEMENT

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“We have always had a very good relationship with the Chamber, and have used them as a training provider for a number of years.”

Tony Harris, Bauer Kompressoren UK Ltd


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UESDIPLOMA IN BUSINESS IMPROVEMENT TECHNIQUES (LEVEL 3)

Qualification Level 3 Diploma in Business Improvement Techniques



Who is it for? Experienced managers and supervisors who are able to influence change in a business and implement improvements.

What will they study?Students will develop key business improvement skills and understanding that enables them to lead improvements in the business. Students will study a process improvement pathway, covering subjects such as complying with statutory regulations and organisational safety requirements, leading effective teams, applying workplace organisation techniques, and applying continuous improvement techniques (Kaizen).


What next? Students could progress to a Team Leader or Management qualification.

DIPLOMA IN BUSINESS IMPROVEMENT TECHNIQUES (LEVEL 2)

Qualification Level 2 Diploma in Business Improvement Techniques



Who is it for?Employees who want to improve their skills and understanding of the processes involved in business improvement. Previous experience isn’t necessary.


Students will develop key business improvement skills and understanding that enables them to contribute to cost, quality and delivery improvements in the workplace. They will choose a specialist pathway – process improvement or quality improvement – with each pathway offering a range of topics to study. These include Kaizen, Six Sigma, the 5S process, failure modes and effects analysis, and statistical process control procedures.


What next?Students could progress to the Level 3 Diploma in Business Improvement Techniques, or onto a broader-based business course, such as a Level 3 Diploma in Business and Administration or Sales.


Information and communications technology (ICT) has revolutionised the modern business environment. Most organisations would quickly grind to a halt if the ICT systems that underpin them were to fail.

So it’s vital your staff know how to use your current ICT processes and procedures effectively, and understand how ICT can be used to strengthen innovation and performance across your business.

From introductory skills for essential software such as Excel, Powerpoint, and Word, to the latest applications for social and digital media, data analysis or accounting, our courses give your staff the understanding and ability to perform their roles more efficiently and more confidently.

INFORMATION TECHNOLOGY

“Our Apprentice has been a great addition to the business from day one. Recruiting an Apprentice means that you have someone with a fresh approach who wants to learn the way the firm works. The recruitment process couldn’t be easier and the support from the Chamber is brilliant. I would recommend it to any business.”

Brian Mathews, Practice Manager, Woodward Solicitors


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GYDIPLOMA IN IT SKILLS (LEVEL 3)

Qualification Level 3 Diploma in IT User Skills



Who is it for?Employees working in a business environment who already have a knowledge of ICT systems, applications and software, such as office managers, research managers, web managers, IT technicians and digital assistants.

What will they study?Students will refine and develop higher level ICT skills to enable them to better manage a team or process, improve productivity and enhance effectiveness. They can also develop specific ICT skills in more specialised areas, depending on their role, such as multimedia software, presentation software, social media, collaborative technologies and project management.


What next?Students could progress to further or more specialised IT training, or onto a broader-based business course, such as a Level 3 Diploma in Business and Administration, Marketing or Management.

DIPLOMA IN IT SKILLS (LEVEL 2)

Qualification Level 2 Diploma in IT User Skills



Who is it for?Employees working in a business environment that involves some use of ICT, such as administrative staff, finance roles, data analysis and digital executives, or people who are looking to move into such roles.

What will they study?Students will refine their abilities and develop new skills in computer hardware and software, learning how to use ICT to improve productivity, streamline processes and strengthen personal and team effectiveness. They can also develop specific skills that are relevant to their particular role, such as data management, social media, multimedia applications and web management software.


What next?Students could progress to the Level 3 Diploma in IT User Skills, onto a broader-based business course, such as a Level 3 Diploma in Business and Administration, Marketing or Sales, or a Level 2 Team Leader qualification.

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Trading overseas is often the next step towards growing your business. Exploiting opportunities abroad is exciting, but more complex than trading in the UK.

You’ll be dealing with Customs, government authorities, banks, insurers, export and import service providers and international carriers, and will need to learn how trade is conducted in other countries and the documentation required.

Whether you’re an experienced exporter or not, our courses provide the information you’ll need to get the process right first time – and make your international business venture a success.

Our Certificate in International Trade and Logistics is the perfect way to underpin the knowledge of your team and ensure they are equipped to deal with the complex world of exporting.

We also offer a series of short courses, accredited by the British Chambers of Commerce, which qualify students for a Foundation Award in International Trade at both Pass and Merit levels, depending on performance. On successful achievement of six of the eight course credits, students can progress to the Institute of Export Advanced Certificate in International Trade.

INTERNATIONAL TRADE


“The Apprenticeship programmes are particularly effective in developing learners’ self-confidence and skills in the workplace.”

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AGENTS AND DISTRIBUTORS, EFFECTIVE INTERNATIONAL SALES AND MARKETING

Qualification 2 Credits – Foundation Award in International Trade

Duration One Day Fee Based Course – Prices on Request

Who is it for?

Individuals looking to understand more about the export sales and marketing process and ways in which they can apply the topics to their own businesses to create successful export sales strategies. The course is suitable for sales managers/sales administration, marketing/PR, operations, R&D and customer support. This comprehensive course covers all the major areas of export sales to help you sell profitably and deliver growth in your chosen international market sector.


The key elements to successfully promote and sell products overseas. The key learning outcomes include: Choosing and analysing export market potential; Export Pricing – “making a profit”; Product requirements for export; Export logistics and operation requirements; Understanding different sales channels; Marketing your products overseas; Working with different international cultures; Integrating E-commerce.

Where will it take place? St Helens Chamber or Liverpool & Sefton Chambers of Commerce

What next? Progress to other core credits included in the Foundation Award in International Trade

CERTIFICATE IN INTERNATIONAL TRADE AND LOGISTICS (LEVEL 2)

Qualification Level 2 Certificate in International Trade and Logistics Operations

Duration 12 Months

Dates Flexible. Students can start at any time of the year.

Who is it for? This qualification is designed for those who work in the logisitcs industry such as warehouse assistants, distribution agents, freight forwarders and import/export clerks.

What will they learn?Students completing this course will cover a number of mandatory units such as health and safety at work, working effectively in a logistics environment and obtaining information on goods being transported. A wide variety of optional units are also available, which can be tailored to meet with specific job roles.


What next? Students could progress from this qualification to a range of related qualifications, such as Team Leading, Logistics Operations and Business Improvement Techniques.


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EXPORT DOCUMENTATION & METHODS OF PAYMENT



Who is it for? It is designed for individuals who may be new to exporting plus experienced business people who may need to update themselves on export documentation and procedures.

What will they learn?

During the course live online examples are used not only to explain the documentation but to show how you can complete the documentation yourself. The course will also relate to commercial implications and the reasons why the documentation is so important, with practical examples and case studies. This course delivers the complete international business package for all levels covering the following topics: Essential Aspects of Exporting; INCOTERMS 2010; Commercial Invoice – Content; Packing List; Certificate of Origin; Modes of Transport – Advantages and Disadvantages; Shipping Documents; Export Licences; EUR 1 & ATR 1; ATA Carnet; Commodity/Tariff Codes; Inward Processing Relief; Outward Processing Relief; Preferential Trade Agreements; Country of Origin including Rules of Origin and Approved Exporter Status; VAT and Intrastat; Methods of Payment including Letters of Credit.



CUSTOMS PROCEDURES AND RULES OF PREFERENCE



Who is it for? This course is suitable for export managers and export administration staff dealing with Customs.


This course will teach delegates how to comply with customs regimes, the regimes available to help you save money (IPR/OPR) and the rules determining preference rules of origin. It will give an understanding of the percentage rule and how to apply it. The course also covers the role of HMRC, and Intra EC trade, customs procedures and the UK trade tariff, the different duties payable and how to calculate them, and the difference between Preference and Non-Preference Origin.




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LETTERS OF CREDIT

Qualification 1 Credit – Foundation Award in International Trade


Who is it for? This course is suitable for export sales managers and administration staff and a must for anyone in the export team who processes letters of credit.


This course will describe the main parties in a Letter of Credit transaction, their roles, and the process and methods relating to international payments. Delegates will learn to prepare and present the relevant documents in accordance with the terms of the Letters of Credit to ensure payment, and how to request an amendment to the Letter of Credit, as well as gain an understanding of costs and how to deal with discrepant documents.



IMPORT PROCEDURES

Qualification 1 Credit – Foundation Award in International Trade

Awarding body British Chambers of Commerce


Who is it for? Individuals working in an International Trade Environment.


This is a one day course which covers the essential aspects of importing. This course covers purchase orders, working with Freight Forwarders and Clearing Agents. It looks at “The Tariff” and classification of goods (commodity codes), and what is meant by “origin” and how it affects an importers costs. It also covers working with HMRC, import clearance procedures, customs procedure codes, an overview of other Customs regimes such as Inward Processing Relief, Returned Goods Relief etc. and an overview of EC Trade and Intrastats.



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As part of the professional development of staff working in the Health and Social Care sector, the Care Quality Commission and Skills for Care have provided a Care Common Induction Framework that all staff working in Health and Social Care must complete.

Our range of Diplomas in Health and Social Care provide the essential connection between the mandatory Induction qualification and the continuous professional development and progression of staff. Talk to us about how we can deliver the Common Induction Standards and further qualifications to your employees.

Managers in this sector have a duty to ensure staff know enough to meet the required outcomes in each area of their job role. Our Diplomas ensure staff are working to a nationally recognised standard and that the skills they develop will enhance the quality of service for the people they care for.

HEALTH AND SOCIAL CARE

“St Helens Chamber has assisted us with more training over the past year which has been beneficial for our company. We deal with the Chamber daily and we feel that we can contact them regarding our current and future training needs.”

Marie Brown, Managing Director, Brown’s Short Break Respite



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DIPLOMA IN LEADERSHIP FOR HEALTH AND SOCIAL CARE (LEVEL 5)

Qualification Level 5 Diploma in Leadership for Health and Social Care



Who is it for?This qualification provides the mandatory training for managers who provide social care, as required by the Care Quality Commission. It replaces Level 4 Registered Managers Award.

What will they study?Three different pathways are available in this qualification, depending on the working environment of the student: adult’s residential management, adult management and adult’s advanced practice. There are a wide range of study topics for each pathway, according to the specific roles, setting and interests of the student.


What next? Higher level programmes such as QCF Level 7 qualifications in strategic management, or a degree in nursing.

“I’d just like to say thank you. Yesterday I obtained my first registered managers award and at this point I know my life will never be the same. My career will only go forward, you have been an outstanding trainer and I am really appreciative especially as I’m not the easiest of students and can be both trying and demanding.

“You have seen me go from spoon feeding to managing and although I put in the work if I hadn’t have had such an amazing trainer maybe I’d have never got as far as I did. You have taught me both good values and morals, along with a good understanding of what and how to deliver good management styles. You have corrected me when I’m wrong and nurtured me to do what’s right. I was very lucky to have a trainer like you.

“By you supporting me I have gone from £13k a year to £47k, you have been a major part in my life turning round.”

Daniel Hart, Elizabeth Court Care Home


DIPLOMA IN HEALTH AND SOCIAL CARE – ADULTS (LEVEL 2)

Qualification Level 2 Diploma in Health and Social Care



Who is it for?People working at a relatively junior level in health and social care environments, such as care workers, personal assistants, domiciliary care workers, community support and outreach workers, healthcare assistants, activity co-ordinators or clinical support workers, across the NHS, private providers, local authorities and voluntary organisations.

What will they study?Students focus on nine core areas of learning, including equality and inclusion, safeguarding vulnerable adults, person-centred approaches, and carrying out and providing feedback on care activities. They also choose more specialised topics appropriate to their role and responsibilities, such as the purpose and principles of independent advocacy, or supporting people to access education, training or employment.


What next?Students could progress to the Level 3 Diploma in Health and Social Care, or choose a related qualification focusing on a particular area of care, such as learning disabilities.

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DIPLOMA IN HEALTH AND SOCIAL CARE (LEVEL 3)




Who is it for?Staff who deliver physical, emotional or enabling care to others, whether in health and social care, the public, private or voluntary sectors, in environments such as hospitals, the home, clinics, residential homes, nursing homes, day centres and group homes.

What will they study?This course covers seven core areas of learning, including effective communication, health and safety, self-development and protecting the wellbeing of others. Students can then choose from a wide range of optional areas tailored to their specific areas of work, such as medication and moving and handling safely.


What next?Students could progress to higher level learning in the health and social care sector, including qualifications focusing on particular areas of care, such as learning disabilities, or they could choose a more general business or management course to broaden their skills base.

www.sthelensbusinessschool.com

DIPLOMA IN HEALTH AND SOCIAL CARE – ADULTS (LEVEL 2)




Who is it for?People working at a relatively junior level in health and social care environments, such as care workers, personal assistants, domiciliary care workers, community support and outreach workers, healthcare assistants, activity co-ordinators or clinical support workers, across the NHS, private providers, local authorities and voluntary organisations.

What will they study?Students focus on nine core areas of learning, including equality and inclusion, safeguarding vulnerable adults, person-centred approaches, and carrying out and providing feedback on care activities. They also choose more specialised topics appropriate to their role and responsibilities, such as the purpose and principles of independent advocacy, or supporting people to access education, training or employment.


What next?Students could progress to the Level 3 Diploma in Health and Social Care, or choose a related qualification focusing on a particular area of care, such as learning disabilities.


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Merchant Rentals sees staff progression soar thanks to Chamber training

Training from St Helens Chamber is helping Tina Hawkins and her team progress at Merchant Rentals.

Tina is currently completing her second qualification with St Helens Chamber, having been promoted to Customer Retention & Administration Manager as a direct result of her training.

Merchant Rentals, based in Haydock, is an asset finance company for the merchant acquiring industry, and provides finance to retailers and vendors who require point of sale equipment.

Tina has been at the company for eight years, having progressed from Lease Administrator to Customer Retentions Team Leader, through to her current managerial position.

Tina commented: “I did the Level 2 Team Leader qualification with the Chamber, as well as my functional skills including Maths, English and IT, and it was fantastic. We built it around what I was doing in my day-to-day activities and matching this against the assessment criteria.

“After I was promoted to Manager I decided to go ahead with the Level 4 Business Administration which I am currently undertaking.

Diane Hartley, Training Adviser at St Helens Chamber, said: “Merchant Rentals is a great example of a company that is investing in its people. Tina’s qualifications have had a knock-on effect within the organisation which is great to see.”

Tina added: “Nearly every member of my team is doing a qualification and, as I have been promoted upwards, members of my team have also taken on more responsibility because of their training with the Chamber. One of my Team Leaders has just started his Level 2 qualification.”

“My promotion was a direct result of the things I learned while completing my course. I was leading a team of six but now that’s more than doubled and I’m managing 15 people across two departments.

“Doing the qualification has made me go about things differently, and I was able to fine tune my skills. I can see a real difference in how my team and I are reacting to enquiries.

“I would definitely recommend undertaking a qualification with the Chamber.”

Tina Hawkins, centre, with her team at Merchant Rentals

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Working with children and young people is hugely satisfying, but it can also be a challenging and sensitive area to work in.

Whether it is working as a classroom assistant, childminder or nursery nurse, or a more community-based role such as care worker, careers adviser or foster carer, our courses enable your employees to strengthen their confidence, knowledge and understanding of fundamental issues such as safeguarding, child development, supporting learning and behavioural assessment.

There’s also a wide range of optional units to choose from, allowing the courses to be tailored to suit the specific circumstances of different roles and responsibilities in a variety of child and young-people related working environments.

CHILDREN AND YOUNG PEOPLE


“Well-coordinated and high-quality teaching means that trainees are able to make substantial progress and prepare well for their next steps.

“Many learners, with no qualifications, low self-confidence, and lacking in direction have made rapid progress into work placements where they work well and employers value their contribution in the workplace. ”

Ofsted


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DIPLOMA IN LEADERSHIP AND MANAGEMENT FOR CHILDREN AND YOUNG PEOPLE SERVICES (LEVEL 5)

Qualification Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services



Who is it for? This qualification provides the mandatory training for managers who manage a setting which provides social care, as required by the Care Quality Commission. It replaces Level 4 Registered Managers Award.

What will they study?Two different pathways within children’s services are available in this qualification, depending on the working environment of the student: children’s management and children’s advanced practice. There is a wide range of study topics for each pathway, according to the specific roles, setting and interests of the student.



DIPLOMA IN LEADERSHIP AND MANAGEMENT FOR RESIDENTIAL CHILDCARE (LEVEL 5)

Qualification Level 5 Diploma in Leadership and Management for Residential Childcare



Who is it for?

This is the required qualification for new or unqualified managers who work in residential care with children and young people. (New managers will need to complete the qualification within three years of employment). This qualification is the accepted qualification for registration and regulation where appropriate and can demonstrate continuing professional development required by OFSTED and required by the Care Quality Commission.

What will they study?Students will gain a wide range of skills needed to lead and manage a team within a residential childcare setting, including leading the safeguarding and protection of children and young people, managing risk in residential childcare, implementing a positive relationship policy, and leading networks and multi-agency work to benefit children and young people in residential childcare.


What next? Students could progress to further study at higher levels, such as QCF Level 7 qualifications in strategic management.


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DIPLOMA IN CHILDREN AND YOUNG PEOPLE’S WORKFORCE (LEVEL 3)

Qualification Level 3 Diploma in Children and Young People's Workforce



Who is it for?This is a required qualification for people working, or planning to work, with children and young people aged up to 19 years old. Typical roles include care worker, childminder, nursery nurse, careers adviser, youth worker, foster carer or speech and language therapist.


Based around three pathways – early learning and childcare; residential social care; and learning, development and support services – students follow a number of core options to demonstrate their knowledge and ability in group and/or one-to-one child settings. Areas they will cover include understanding child development, working together for the benefit of children and safeguarding; together with a number of more specialised units according to each pathway.


What next?Students could progress onto the Level 5 Diploma in Leadership for Children and Young People’s Workforce. This is an ideal qualification if you aspire to work as a senior practitioner or manager in the sector.

CERTIFICATE IN CHILDREN AND YOUNG PEOPLE’S WORKFORCE (LEVEL 2)

Qualification Level 2 Certificate in Children and Young People's Workforce



Who is it for?People looking to work with children and young people or who are already working in the sector at a junior level, in settings such as early learning and childcare; children’s social care; learning and development; and support services.

What will they study?Students work to strengthen their knowledge around topics such as managing paediatric illness and injury, supporting positive behaviour, equality and inclusion. Optional areas include supporting children with special needs, supporting children’s communication, language and literacy, and supporting children’s creative development.


What next? Students usually progress to the Level 3 Diploma, which is a requirement for people working in this sector.


DIPLOMA IN LEARNING SUPPORT (LEVEL 3) (TEACHING ASSISTANT)

Qualification Level 3 Diploma in Specialist Support for Teaching and Learning in Schools



Who is it for?People who are already working in schools, such as site staff, classroom assistants, administrators and those working directly with children and young people.

What will they study?Students will deepen their understanding of fundamental topics such as schools as organisations, child development, how to support learning activities, and behaviour and assessment. They can also choose to focus on more specialist topics according to their specific role and interests. These include areas such as safeguarding, effective communication and understanding the school context.


What next? Students could progress to further study at higher levels, such as a foundation degree or higher education qualifications.

CERTIFICATE IN LEARNING SUPPORT (LEVEL 2) (TEACHING ASSISTANT)

Qualification Level 2 Certificate in Supporting Teaching and Learning in Schools



Who is it for?People already working in schools, whether in administrative roles or directly with children and young people, such as teaching assistants, as well as those looking to move into this area of work.

What will they study?Students will enhance their understanding in key areas such as child and young person development, supporting positive behaviour, and supporting learning activities. In addition, options such as safeguarding, effective communication and understanding the school context will enable students to tailor the programme to suit their specific environments.


What next? Students could progress to further study such as the Level 3 Diploma in Specialist Support for Teaching and Learning in Schools.

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DIPLOMA IN EARLY YEARS PRACTITIONER (EDUCATOR) (LEVEL 3)

Qualification Level 3 Diploma in Early Years Practitioner (Educator)



Who is it for? People who are already working in settings such as daycare nurseries, play centres, pre-schools, hospital educators, or child minders.


Students will deepen their understanding of the Early Years fundamental topics relating to babies, toddlers and young children, from birth to 5 years, with an extended knowledge of caring for children aged 5-7. Topics include: plan, lead and evaluate purposeful play to support learning activities, and understand how observation and assessment of behaviour techniques are used within the early years education framework. Students can also choose to focus on more specialist topics according to their specific role and interests.


What next? Students could progress to further study at higher levels, such as a foundation degree or higher education qualifications.

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OLIVIA MCGILVRAY PARISH C OF E PRIMARY SCHOOL

Olivia completed the Level 3 Diploma for the Early Years Practitioner (Early Years Educator). In 2017 she won the Apprentice of the Year award at the St Helens Chamber Apprenticeship Awards in recognition of her achievements during the course.

“I couldn’t believe that I would get this far in the first place, never mind winning the award. I feel really proud of how far I have come.

“I’m really glad I did an Apprenticeship, it’s helped me more than if I just went straight into the job, I have learned over time and that has been good for me.

“The Chamber were really flexible with my training. The training was really interesting and you feel really comfortable when you are there learning.”

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At St Helens Chamber, we’ve helped lots of businesses to benefit from better trained, better qualified and more productive manufacturing, warehousing and logistics staff.

Our courses offer a flexible and friendly way for students to develop a solid, broad-based understanding of the wider business context they work in, and the importance of following procedures and complying with regulations. At the same time, the courses give them the flexibility to develop more specialised skills to suit the specific requirements of the job.

Gaining a formal qualification enables students to recognise and reflect on their role and responsibilities, gives them the knowledge and tools to improve their performance, and increases their awareness of their vital contribution to operational efficiency.

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“My Apprenticeship has been amazing and I’m really glad I did it.”

Tom Maguire, PP Profiles



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ONCERTIFICATE IN WAREHOUSING AND STORAGE SKILLS (LEVEL 2)

Qualification Level 2 Certificate in Warehousing and Storage Skills



Who is it for?Anyone looking to work in the warehousing sector, whether in distribution, retail or manufacturing, or those already working in the sector who are looking to enhance their skills and knowledge.

What will they study?Students will develop a deeper knowledge across a wide range of warehousing practices and processes, and a greater understanding of the broader business context in which they work. They will cover key areas such as packing and wrapping, health and safety, and receiving, handling and moving goods, allowing them to develop as more effective, more efficient and safer warehousing operatives.


What next? Students can progress to a Level 2 Certificate in Team Leading (if in a team leader role) or a Level 3 Diploma in Warehousing.

DIPLOMA IN PERFORMING MANUFACTURING OPERATIONS (LEVEL 2)

Qualification Level 2 Diploma in Performing Manufacturing Operations



Who is it for? People working in the manufacturing industry who want to improve their existing skills and broaden their understanding.


This qualification enables students to improve their competency in manufacturing operations, while working towards a national standard. They will develop tools, techniques and knowledge across the entire manufacturing process that enables them to work safely, comply with regulations, work effectively in a team, and improve their all round understanding and productivity. Optional topics include receiving and checking incoming materials, making products using computer-controlled equipment and carrying out inspection and testing activities.


What next?Students could progress to higher level qualifications in a related area, such as a Level 2 Diploma in Business Improvement Techniques, or a more general business course, such as a Level 2 Certificate in Team Leading.

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ONCERTIFICATE IN WAREHOUSING AND STORAGE SKILLS (LEVEL 2)

Qualification Level 2 Certificate in Warehousing and Storage Skills



Who is it for?Anyone looking to work in the warehousing sector, whether in distribution, retail or manufacturing, or those already working in the sector who are looking to enhance their skills and knowledge.

What will they study?Students will develop a deeper knowledge across a wide range of warehousing practices and processes, and a greater understanding of the broader business context in which they work. They will cover key areas such as packing and wrapping, health and safety, and receiving, handling and moving goods, allowing them to develop as more effective, more efficient and safer warehousing operatives.


What next? Students can progress to a Level 2 Certificate in Team Leading (if in a team leader role) or a Level 3 Diploma in Warehousing.

DIPLOMA IN PERFORMING MANUFACTURING OPERATIONS (LEVEL 2)

Qualification Level 2 Diploma in Performing Manufacturing Operations



Who is it for? People working in the manufacturing industry who want to improve their existing skills and broaden their understanding.


This qualification enables students to improve their competency in manufacturing operations, while working towards a national standard. They will develop tools, techniques and knowledge across the entire manufacturing process that enables them to work safely, comply with regulations, work effectively in a team, and improve their all round understanding and productivity. Optional topics include receiving and checking incoming materials, making products using computer-controlled equipment and carrying out inspection and testing activities.


What next?Students could progress to higher level qualifications in a related area, such as a Level 2 Diploma in Business Improvement Techniques, or a more general business course, such as a Level 2 Certificate in Team Leading.

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CERTIFICATE IN LOGISTICS OPERATIONS (LEVEL 2)

Qualification Level 2 Certificate in Logistics Operations



Who is it for? People working at a junior level in the logistics sector, probably within a warehouse, traffic office or transport department.


Students will follow a number of study areas to enable them to develop a broad-based understanding of logistics and to work more efficiently and productively. They will develop their skills in areas such as monitoring vehicle movements, collection and deliveries, wrapping and packing goods and contributing to customer service. There is also a series of optional study areas covering tasks such as preparing a van, collecting and delivering loads, and picking goods.


What next?Students could progress to further training in logistics or related areas, such as team leading and management, international trade and logistics, warehousing and storage, and traffic office.

CERTIFICATE IN LOGISTICS OPERATIONS (LEVEL 3)

Qualification Level 3 Certificate in Logistics Operations

Duration 12-18 months.


Who is it for? People working as team leaders, managers or supervisors in a logistics environment.

What will they study?Students will be able to develop their skills in all aspects of the logistics leadership role including legislative, customer care, complex work management and team performance. By working with their trainer they will have the opportunity to demonstrate adding real value to the business.


What next? Students could progress to further training in management, or a related field such as International Trade.

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Training helps Jacqui in new role

FH Brundle is the UK’s largest stockist of wrought iron components, welded wire mesh, and perforated metal. The company operates from seven regional centres around the UK, including one in Haydock.

One of the key functions of the Haydock operation is the sales team. The branch deals with a range of national customer sales over the phone, and also operates a trade counter.

Jacqui Gallagher has been at the company for five years and recently completed an Apprenticeship in Sales through the Chamber Business School.

Jacqui said: “This is my first sales position having previously worked in a customer service focussed role. I hadn’t been in education for a number of years, so the chance to achieve something based on my job was too good an opportunity to miss.

“I must admit, I was apprehensive at first, but found that the pace of the course was just right and the support provided by my training adviser was superb. Completing my Apprenticeship was a great achievement which has helped me to develop in my sales role within the company.”

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Around three million people work in the construction industry in the UK, making it one of the country’s largest industries. The industry offers a huge variety of roles, offering plenty of potential for career progression. Regardless of the role you work in, having the right qualifications is essential.

St Helens Chamber has a fully equipped Construction Training Centre with experienced staff on hand to support students in the development of the skills and knowledge needed for a successful career in construction.

As well as concentrating on practical building tasks, students are encouraged to improve their employability by focussing on complementary subjects such as Health & Safety, functional skills (Maths and English), communication and team building skills.

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Training helps Jacqui in new role

“The provider invests significantly in high-quality resources, including a construction-training centre and the town centre based advice and careers guidance centre. These facilities contribute to creating positive learning environments to inspire learners.”

Ofsted


DIPLOMA IN CONSTRUCTION – BRICKLAYING (LEVEL 2)Qualification Level 2 Diploma in Construction – Bricklaying



Who is it for?This qualification is designed for those employed within the construction sector. The main objective of the qualification is to offer the opportunity to prove competence of industrial performance, knowledge and understanding and to recognise the ability of individuals working in the sector.


Students will complete five units from the mandatory units group: conforming to general health, safety and welfare in the workplace; conforming to productive working practices; erecting masonry structures; moving, handling and storing resources, and; setting out masonry structures. Optional units include: erecting masonry cladding; erecting thin joint masonry structures; maintaining slate and tile roofing; producing external solid render finishes; producing internal solid plastering finishes; repairing and maintaining masonry structures; placing and finishing non-specialist concrete; installing drainage.

Where will it take place? In the workplace, with additional training at the Chamber’s Construction Training Centre, Fleet Lane, Parr.

What next? Students can progress to a Level 3 Diploma in Construction.

DIPLOMA IN CONSTRUCTION – MAINTENANCE OPERATIONS – MULTISKILLED (LEVEL 2)Qualification Level 2 Diploma in Construction – Maintenance Operations



Who is it for?This qualification is designed for those employed within the construction sector. The qualification offers the opportunity to increase competence of industrial performance, knowledge and understanding and to recognise the ability of individuals working in the sector.

What will they study?Students will complete mandatory units such as health, safety and welfare in the workplace; conforming to productive working practices and moving; handling and storing resources. A range of optional multi-skilled units are offered covering areas such as carpentry and joinery, painting and decorating, tiling and plastering.



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Achieving consistently strong sales is not only about having the right products and services, it’s about having people with the right skills and knowledge to sell those products and services.

Similarly, consistent and excellent customer service can make a big difference to your business’s performance by ensuring customer needs are met and improving customer satisfaction.

Our courses in sales and customer service will help ensure your staff deliver excellent service to your customers at a consistently high standard, and give them the tools and understanding to deliver an effective, successful sales function.

Well trained, knowledgeable and confident sales and customer facing staff will improve the profile of your business, strengthen your sales, enhance customer loyalty and improve staff morale.

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DIPLOMA IN CONSTRUCTION – MAINTENANCE OPERATIONS – MULTISKILLED (LEVEL 2)Qualification Level 2 Diploma in Construction – Maintenance Operations



Who is it for?This qualification is designed for those employed within the construction sector. The qualification offers the opportunity to increase competence of industrial performance, knowledge and understanding and to recognise the ability of individuals working in the sector.

What will they study?Students will complete mandatory units such as health, safety and welfare in the workplace; conforming to productive working practices and moving; handling and storing resources. A range of optional multi-skilled units are offered covering areas such as carpentry and joinery, painting and decorating, tiling and plastering.



“Learners and Apprentices demonstrate highly positive attitudes to learning and very good behaviour in lessons and in the workplace. They enjoy learning and make significant progress developing their self-confidence and readiness for work.”

Ofsted


DIPLOMA IN SALES (LEVEL 3)

Qualification Level 3 Diploma in Sales



Who is it for?Employees who already have significant sales experience and are looking to develop specialist skills to enhance their career prospects. Typical roles may include customer service manager, business development manager, sales manager and similar target-led roles.


Students will improve their knowledge and understanding in key areas of the sales function, such as developing sales proposals, obtaining and analysing competitive information, and launching new products or services. Specific areas of study include negotiating, handling objections and closing sales, and complying with legal, regulatory and ethical requirements. There is also a range of optional topics, such as time planning, selling face-to-face, buyer behaviour and decision making.


What next?Next steps could include further study at the same or a higher level in a related field, such as marketing, business administration or customer service.

CERTIFICATE IN SALES (LEVEL 2)

Qualification Level 2 Certificate in Sales



Who is it for?Employees who already have some sales experience and are looking to improve their effectiveness and enhance their job prospects. Typical roles could include a sales adviser in a shop, a membership adviser in a gym, a telesales executive or a customer service assistant.


This course aims to enable students to develop into more reliable, knowledgeable staff with enhanced selling skills. They will work towards deepening their understanding in critical areas such as sales planning, the legal, regulatory and ethical requirements around sales, and how to deliver better customer service. Other options include selling face to face, selling on the telephone, processing sales orders, and inputting sales onto information systems.


What next?Students could progress to the Level 3 Diploma in Sales, or they could pursue further study at a similar level in a related field, such as marketing, business administration or customer service.

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DIPLOMA IN SALES (LEVEL 3)

Qualification Level 3 Diploma in Sales



Who is it for?Employees who already have significant sales experience and are looking to develop specialist skills to enhance their career prospects. Typical roles may include customer service manager, business development manager, sales manager and similar target-led roles.


Students will improve their knowledge and understanding in key areas of the sales function, such as developing sales proposals, obtaining and analysing competitive information, and launching new products or services. Specific areas of study include negotiating, handling objections and closing sales, and complying with legal, regulatory and ethical requirements. There is also a range of optional topics, such as time planning, selling face-to-face, buyer behaviour and decision making.


What next?Next steps could include further study at the same or a higher level in a related field, such as marketing, business administration or customer service.

DIPLOMA IN CUSTOMER SERVICE (LEVEL 3)

Qualification Level 3 Diploma in Customer Service



Who is it for?Staff in more responsible customer-facing roles, possibly responsible for certain areas of delivery, supervising a team or helping to monitor customer service levels. Typical roles could include retail sales staff, sales managers, front desk staff in hotels or health clubs, or customer service managers.

What will they study?The course covers four broad areas: impression and image, delivery, handling problems, and development and improvement. Students follow specific areas of study to improve their strategic knowledge and management skills in areas such as handling complaints, the principles of good customer service, ethical and legal considerations, contributing to policies and procedures, and monitoring and supervising a team.


What next?Next steps could include further study at the same or a higher level in a related field, such as marketing, business administration, management or sales.

IAN O’BRIEN FH BRUNDLE

“I have been in my current sales role for about 12 years, having been in sales prior to this. Taking the Apprenticeship has helped me to focus on my role and encouraged me to identify improvements with my performance. One of the aspects that I found challenging and rewarding was the technical certificates element. By studying this, I realised how important the theoretical side of sales is and how I was already doing this as part of my job. I have decided to continue with my learning and I have decided to progress to the next level.”

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Who is it for? Anyone who works in a front-line customer-facing role, such as a sales assistant, call centre executive, telesales executive or receptionist.


Like our Level 3 Customer Service course, all learning is grouped around four core themes: impression and image, delivery, handling problems, and development and improvement. In line with these themes, students work towards improving their ability to follow procedures and implement policies in areas such as handling complaints, delivering good customer service, adhering to ethical and legal considerations, and communicating appropriately with customers.


What next?Students could progress to the Level 3 Diploma in Customer Service, or they could pursue further study at a similar level in a related field, such as sales, marketing or business administration.

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“As a family firm which began in the early 1970s we have a predominantly older workforce, many of whom have been with us a long time. Whilst we really value this, it doesn’t leave much room for the younger generation so the apprenticeships provide a great solution.

“Young people, particularly those for whom this is their first job, come with no preconceived ideas about how things are done. It is really important for us to bring fresh blood into the company.”

Dave Scotting, FDL Packaging

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Who is it for? Anyone who works in a front-line customer-facing role, such as a sales assistant, call centre executive, telesales executive or receptionist.


Like our Level 3 Customer Service course, all learning is grouped around four core themes: impression and image, delivery, handling problems, and development and improvement. In line with these themes, students work towards improving their ability to follow procedures and implement policies in areas such as handling complaints, delivering good customer service, adhering to ethical and legal considerations, and communicating appropriately with customers.


What next?Students could progress to the Level 3 Diploma in Customer Service, or they could pursue further study at a similar level in a related field, such as sales, marketing or business administration.

HAIRDRESSINGTalented staff are the backbone of a successful salon and their reputation as a stylist can make or break your business.

Providing high quality, consistent training will ensure that your team has the knowledge and skills to continually please customers and keep them coming back and recommending you to others.

The Chamber Hair & Beauty Academy offers the Diploma in Hairdressing at Level 2 and 3, allowing you get your junior and more experienced staff trained to a high standard that reflects your business, as well as a range of complementary short courses in other areas key to the hair and beauty industry.

Whether you are looking to grow your team or just upskill your current staff our flexible approach to training will be sure to fit your business.



DIPLOMA IN HAIRDRESSING (LEVEL 2)

Qualification Level 2 Diploma in Hairdressing



Who is it for? This course is designed for those working in hairdressing in a junior stylist role.

What will they study?This qualification allows students to learn, develop and practice the skills required to provide hairdressing services for all hair types. The course covers a range of skills and knowledge such as cutting, drying, styling, colouring and lightening, relaxing and perming as well as shampooing and consulting with clients.

Where will it take place? In the workplace, with additional training at the Chamber’s Hair & Beauty Academy, Hardshaw St, St Helens.

What next? Students could progress to the Level 3 Diploma in Hairdressing or Barbering.





Who is it for? This course is designed for those working in hairdressing in a senior stylist role.

What will they study?This qualification allows candidates to learn, develop and practice the skills required to provide hairdressing services for all hair types. The course covers a range of skills and knowledge such as creative cutting, styling, performing a range of colouring, providing specialist hair and scalp treatments as well as consulting with clients.


What next? Students could progress to more specialised courses in specific aspects of hairdressing or broader skills such as team leading.

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With consumer spending hit hard by the recent economic downturn, the retail industry needs to be more competitive than ever.

Having staff who combine first class service with all-round industry understanding can give your business a firmer foundation for future growth.

From managing teams to maintaining a safe working environment, resolving conflict to improving customer service, our retail courses offer the reassurance and peace of mind of knowing that your staff have the skills and understanding to perform their roles effectively, keeping your customers happy – and representing your business professionally.

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Who is it for? This course is designed for those working in hairdressing in a junior stylist role.

What will they study?This qualification allows students to learn, develop and practice the skills required to provide hairdressing services for all hair types. The course covers a range of skills and knowledge such as cutting, drying, styling, colouring and lightening, relaxing and perming as well as shampooing and consulting with clients.


What next? Students could progress to the Level 3 Diploma in Hairdressing or Barbering.





Who is it for? This course is designed for those working in hairdressing in a senior stylist role.

What will they study?This qualification allows candidates to learn, develop and practice the skills required to provide hairdressing services for all hair types. The course covers a range of skills and knowledge such as creative cutting, styling, performing a range of colouring, providing specialist hair and scalp treatments as well as consulting with clients.


What next? Students could progress to more specialised courses in specific aspects of hairdressing or broader skills such as team leading.

“Learners and Apprentices present themselves very well in the workplace, showing a mature understanding of how to dress and conduct themselves. They show respect for the people they meet and pursue high standards in their work.”

Ofsted


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IL DIPLOMA IN RETAIL SKILLS - MANAGEMENT (LEVEL 3)Qualification Level 3 Diploma in Retail Skills (Management)



Who is it for?Staff who are already leading teams and managing projects or functions in a retail environment, such as department managers, small store managers, retail supervisors or team leaders.

What will they study?Students will work towards gaining higher level skills and understanding in areas such as working effectively and supporting others in a retail organisation, managing teams, resolving conflict, producing staff schedules and promoting continuous improvement.


What next?Higher level retail qualifications, including at degree level, in related areas such as buying and merchandising, visual merchandising and retail management, or general qualifications in management.

CERTIFICATE IN RETAIL SKILLS (LEVEL 2)Qualification Level 2 Certificate in Retail Skills



Who is it for?Employees with some knowledge and basic skills in the retail industry – probably from a role where they work under supervision, such as a sales assistant, stock room assistant or customer support executive.

What will they study?Students will enhance their ability to work effectively in a retail team, developing their skills in areas including sales, customer support, visual merchandising, stock control and processing fresh goods. It’s also possible to choose more specialised areas of study for specific retail sectors, such as fish, baked goods, meat, grocery or clothing.


What next? Students could take their understanding and abilities to the next level by progressing onto the Level 3 Diploma in Retail Skills.

DIPLOMA IN RETAIL SKILLS - MANAGEMENT (LEVEL 3)Qualification Level 3 Diploma in Retail Skills (Management)



Who is it for?Staff who are already leading teams and managing projects or functions in a retail environment, such as department managers, small store managers, retail supervisors or team leaders.

What will they study?Students will work towards gaining higher level skills and understanding in areas such as working effectively and supporting others in a retail organisation, managing teams, resolving conflict, producing staff schedules and promoting continuous improvement.


What next?Higher level retail qualifications, including at degree level, in related areas such as buying and merchandising, visual merchandising and retail management, or general qualifications in management.

CERTIFICATE IN RETAIL SKILLS (LEVEL 2)Qualification Level 2 Certificate in Retail Skills



Who is it for?Employees with some knowledge and basic skills in the retail industry – probably from a role where they work under supervision, such as a sales assistant, stock room assistant or customer support executive.

What will they study?Students will enhance their ability to work effectively in a retail team, developing their skills in areas including sales, customer support, visual merchandising, stock control and processing fresh goods. It’s also possible to choose more specialised areas of study for specific retail sectors, such as fish, baked goods, meat, grocery or clothing.


What next? Students could take their understanding and abilities to the next level by progressing onto the Level 3 Diploma in Retail Skills.

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TAILORED TRAINING PACKAGES

At St Helens Chamber we recognise that every job is different, which is why all our qualifications are customised to suit your employees job roles and your business needs.

We can provide a FREE Training Needs Analysis, to help you identify the skill requirements or training needs in your business.

All our bespoke training programmes are designed with you to develop your staff and equip them for specific job roles by developing their knowledge, skills and confidence, ensuring more productive, efficient staff and raising staff morale.

If you need training for a full team or department in areas such as health and safety, we can also put together a package of private training, delivered either at your premises or ours.

To find out more about our range of tailored training, call us on 01744 742333 or email [email protected]

To complement our range of formal qualifications, we offer a comprehensive programme of seminars covering a wide range of business topics.

These courses are designed to meet business needs to deliver specific skills in a short space of time and aim to help you improve your business performance.

You can book onto any of our seminars online at www.sthelenschamber.com/events or by calling 01744 742028.

SEMINARS




Chamber Membership is the key to:

• Promoting your business• Growing your business• Saving money on business essentials• Protecting your business• Accessing the business community

Contact your local Chamber to find out more:

As a Chamber Member you’re well connected!

Liverpool & Sefton Chambers of Commerce0151 227 1234membership@liverpoolchamber.org.ukwww.liverpoolchamber.org.uk

St Helens Chamber01744 [email protected]/membership

#wellconnected

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Salisbury Street, Off Chalon Way, St Helens WA10 1FY Tel 01744 742333 Email [email protected]/business-school

Prospectus - St Helens Chamber...contact the Workforce Development Team: Call: 01744 742333 Email:...

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Transcript of Prospectus - St Helens Chamber...contact the Workforce Development Team: Call: 01744 742333 Email:...