Prosci Advanced Toronto Workshop Oct 7 2015 Scorecard
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Copyright Prosci 2015. All rights reserved. 1
How to Build Your Change Scorecard
www.prosci.com | +1-970-203-9332
Prosci®
[email protected] @timcreaseywww.linkedin.com/in/timcreasey/
Research | Methodology | Training | Advisory Services
Sneak peekAdvanced Workshop:
Oct 7 2015 (afternoon)The Hilton, Toronto Airport
Copyright Prosci 2015. All rights reserved.
Intent:
Equip you to use the Prosci Change Scorecard to drive more successful change outcomes
2
Copyright Prosci 2015. All rights reserved.
Scorecarding our Scorecard Workshop
3
WhyAlignment
Credibility
Engagement
HowResearch Foundation
Activity-Outcome
Connections
What
Meeting
Tracking
Measuring
Copyright Prosci 2015. All rights reserved.
Prosci Change Measurement FrameworkThree Levels x Three Timeframes
4
Project Performance
Change MgmtActivities
Individual Transitions
Early Mid Late
Organizational Performance
Change MgmtPerformance
Individual Performance
How much value did the project generate (benefit realization)?
How effectively did impacted employees bring the change to
life in their work?
How well did we “do” change management?
Copyright Prosci 2015. All rights reserved. 5
Copyright Prosci 2015. All rights reserved.
Organizational Performance
Change MgmtPerformance
Individual Performance
Organizational Performance
Org Readiness and Change Requisites
Progressto Plan
Resultsand
Outcomes
Change MgmtPerformance
Preparing: Strategy and
Plans
Managing: Implementation
Activities
Reinforcing: SustainingActivities
Individual Performance
Individual Readiness
Engagement, Participation, and Adoption
Usage and Performance
6
Early Mid Late
Prosci Change Scorecard
Copyright Prosci 2015. All rights reserved. 7
If you don't know where you are going, you might wind up someplace else.
Yogi Berra
Copyright Prosci 2015. All rights reserved.
Individual Performance
Individual Readiness
Engagement, Participation, and Adoption
Usage and Performance
Change MgmtPerformance
Preparing: Strategy and
Plans
Managing: Implementation
Activities
Reinforcing: SustainingActivities
Organizational Performance
Org Readiness and Change Requisites
Progressto Plan
Resultsand
Outcomes
8
WHY we are changing
HOW we capture the portion of project benefits that
depend on employee adoption and usage
WHAT we can do to drive employee
adoption and usage
Copyright Prosci 2015. All rights reserved.
Organizational PerformanceOrganizational Performance
Org Readiness and Change Requisites
Progress to Plan
Resultsand
Outcomes
Change MgmtPerformance
Preparing:Strategy and
Plans
Managing:Implementation
Activities
Reinforcing:SustainingActivities
Individual Performance
IndividualReadiness
Engagement, Participation, and Adoption
Usage andPerformance
Connecting the Dots
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Connect project mantra (that everyone could recite) to what the organization was actually going to
get out of it
Connect CM activities to successful individual transitions
Connect tangible individual performance
metrics to organizational benefits
Copyright Prosci 2015. All rights reserved.
Individual Performance
Individual Readiness
Engagement, Participation, and Adoption
Usage and Performance
Change MgmtPerformance
Preparing: Strategy and
Plans
Managing: Implementation
Activities
Reinforcing: SustainingActivities
Organizational Performance
Org Readiness and Change Requisites
Progressto Plan
Resultsand
Outcomes
10
CMROI:The portion of expected project benefits that depends on employee adoption and usage
Showing dependency of organizational and project “results and
outcomes” on individual transitions is
the core of CMROI
Copyright Prosci 2015. All rights reserved.
Individual Performance
Individual Readiness
Engagement, Participation, and Adoption
Usage and Performance
Change MgmtPerformance
Preparing: Strategy and
Plans
Managing: Implementation
Activities
Reinforcing: SustainingActivities
Organizational Performance
Org Readiness and Change Requisites
Progressto Plan
Resultsand
Outcomes
11
A D K A R
Mapping
ADKAR® to
Individual Performanc
e
How one person makes a change
What we can do to support and empowerthose individual changes
Copyright Prosci 2015. All rights reserved. 12
Organizational Performance
Org Readiness and Change Requisites
Progressto Plan
Resultsand
Outcomes
Cell-By-Cell Overview
Change MgmtPerformance
Preparing: Strategy and
Plans
Managing: Implementation
Activities
Reinforcing: SustainingActivities
Individual Performance
Individual Readiness
Engagement, Participation, and Adoption
Usage and Performance
Org Readiness and Change Requisites
Objectives set
Capacity evaluated
Requisites in place __ Charter __ Scope __ Strategy alignment __ Team __ Resources __ Plan __ PCT Health
Organizational Performance
Learn how to
scorecard all 9 cells
Copyright Prosci 2015. All rights reserved.
Sample Scorecard Meeting Agenda
13
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Tracking Progress
14
Do we know what we are going to measure?
Copyright Prosci 2015. All rights reserved.
Measuring
15
It depends!ADKAR Dashboard
Organizational Performance
Org Readiness and Change Requisites
Progressto Plan
Resultsand
Outcomes
Change MgmtPerformance
Preparing: Strategy and
Plans
Managing: Implementation
Activities
Reinforcing: SustainingActivities
Individual Performance
Individual Readiness
Engagement, Participation, and Adoption
Usage and Performance
eBestPractice
Audit
Copyright Prosci 2015. All rights reserved. 16
With tuition, attendees receive:New (yet-to-be-
released)Prosci Change
Scorecard(list price: $150)
“4 catalyzing question” worksheet
CM Blueprint(list price: $25)
Copyright Prosci 2015. All rights reserved. 17
When:Oct 7 2015 AM: Business Case PM: Scorecard
Where: The Hilton, Toronto Airport
How much:
$599 each(or $899 for both)
Details:
Join us for this unique opportunity to build your change management skills with
Prosci’s latest thinking in these special advanced workshops.
Learn more or register:
http://adpro.ca/public-programs/Successful-Change
Copyright Prosci 2015. All rights reserved.
Join Tim Creasey, Prosci’s Chief Development Officer, in Toronto
Special Advanced Workshops, “Successful Change Doesn’t Just Happen”
October 7, 2015 at The Hilton, Toronto Airport
Morning:How to Write a Business Case
for Change Management
Afternoon:How to Create Your Change Scorecard
Build your skills with innovative, cutting-
edge, advanced workshops
http://adpro.ca/public-programs/Successful-Change Click to learn more and reserve your seat:
“Superb! Tons of stuff I can take back and start
using from Monday.”
“Inspiring, thought provoking. Dynamic
presenter.”
“Brilliant – insightful, practical. Tools look
very useful.”
Sneak peek: http://www.slideshare.net/TimCreasey/prosci-advanced-toronto-workshop-oct-7-2015-business-case
Sneak peek: http://www.slideshare.net/TimCreasey/prosci-advanced-toronto-workshop-oct-7-2015-scorecard