P R O P R I E T A R Y S O F T W A R E F U L L Y C U S T O M I Z A B L E

H O T E L F O C U S E D P R I V A C Y P R O T E C T I O N S

B R O A D I N T E G R A T I O N S R E A L - T I M E U P D A T E S

D A T A & A N A L Y T I C S S C A L A B L E & A F F O R D A B L E

Volara offers proprietary, hotel-grade software that is device and platform agnostic, running on any hardware and natural language pro-cessing platform.

Interactions are fully customizable to your brand, with device wraps, responses and interactions.

Hotel-specific interaction models and vocab-ulary enables deeper guest engagement.

Robust privacy protections on our in-room devices ensure guest privacy concerns are met.

A voice-hub designed to integrate with exist-ing and future hotel technologies allows a seamless flow of notifications, prompts, and data exchange across the hotel.

The admin dashboard gives you the power to update your responses in real-time.

Feedback tied to well-established hotel KPIs allows you to track performance and adjust accordingly.

Volara offers you a fully-scalable and afford-able solution for increasing your personal-ized guest engagement.

W H YV O L A R A ?When voice-based devices are integrated into the hotel through Volara’s voice-hub, guest engagement and staff communications improve markedly. Our solution is fully customized to extend your hotel’s brand to the voice-medium and get your guests talking...literally.

V O L A R A I S A T R U S T E D PA R T N E R AT H OT E L S A R O U N D T H E C O U N T RY

G U E S TE N G A G E M E N T

Guests are increasingly immune to marketing content that’s pushed at them, preferring content that they ‘discover.’ Voice allows you to create highly influential content that’s conversational, contextually relevant and engaging. Volara also integrates with popular phone-based guest engagement software so that your

guests can continue the conversation when they leave their rooms.

P E R S O N A L I Z E D G R E E T I N G SAdd custom greetings from the GM, local celebrities or event hosts to make your guests feel truly welcome.

C O N T E X T U A L O F F E R SCreate offers based on the questions your guest asks, increasing the likliehood that they use the offer.

C U R A T E D R E C O M M E N D A T I O N STap your concierge’s knowledge and create curated recom-mendations that are based on your guest’s interactions.

L O Y A L T Y R E W A R D SProvide information about your loyalty program, and reward your existing members.

G U E S TR E Q U E S T S

outing spoken requests directly to the ap-propriate person on your staff eliminates the potential for human error, speeds service, and

drives efficiency. Volara software automatically rec-ognizes and assigns these guest requests to the right department. Whether your guest requests a toothbrush before a big meeting, a bottle of water in the evening, or extra towels after a day at the pool, Volara can help shave valuable minutes off the front end of any guest request.

Volara is integrated with popular hotel request soft-ware, including Salesforce, Amadeus HotSoS and Syner-gyMMS.

R I T E M D E L I V E R YLet guests know which items you have available for in-room delivery and process the request.

M A I N T E N A N C E N E E D SProcess repair requests directly to maintenance department to solve guest issues faster.

H O U S E K E E P I N G V I S I TAllow guests to request housekeeping service (or let the desk know they don’t need cleaning).

G E N E R A L A S S I S T A N C EGuests can call the bellman or valet right from their room when they’re ready to leave.

H O T S O SINTEGRATION

When your guest speaks a request in their room, a ticket is opened in HotSoS and is then seamlessly routed to the appropriate member of the hotel staff.

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R O O MA U T O M A T I O N

C O N T R O L L I G H T I N GGuests no longer have to search for switch-es to overhead lights or floor lamps.

A D J U S T T H E R M O S T A T SProcess repair requests directly to maintenance department to solve guest issues faster.

O P E N D R A P E R YEnable voice-closing and opening of room drapery.

C H A N G E R O O M S T A T U SGuests can call the bellman or valet right from their room when they’re ready to leave.

Make your guests feel even more comfortable by removing the learning curve for the room’s basic systems. Volara inte-grates with room automation to make basic functionality in the room intuitive and easy-to-use.

Volara integrates with any WiFi-enabled room control hardware with an open API.

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C O N T R O LT E L E V I S I O N S

C H A N N E L S B Y N A M E

M O V I E S B Y N A M E

A P P L I C A T I O N S B Y N A M E

V O L U M E & P O W E R C O N T R O L S

A frequent complaint of hotel guests is the complexity of televi-sion set-up, particularly finding the channels, shows and movies that they want to watch. With voice integration, this complain disappears, as guests can simply ask for what they want and are instantly rewarded.

Integration with BeyondTV enables voice-control of all aspects of the tele-

vision experience!

S T A F FI N T E R A C T I O N S

Inefficient staff communication can add up to hours of wasted time and overhead for your property. Volara streamlines these communications in the most natural way - through voice. Volara devices are available for

the staff while they work, enabling them to alert management of room status or issues efficiently so that their time on the clock is productive and effective.

R O O M S T A T U S R E P O R T S

Housekeeping staff can simply alert Alexa when rooms are ready for guests, instantly notifying the front desk.

T I M E C A R D S

Staff may clock in and out of work or any spe-cific task, just by speaking. No need for paper time cards or work logs kept on clipboards.

M A I N T E N A N C E T I C K E T S

Staff can easily create new maintenance tickets without complicated reporting software or paper tracking. Tickets are automatically assigned to the appropriate member of staff through your existing task management software.

T R A I N I N G D E L I V E R Y

Use the time that staff are in guest rooms for cleaning or maintenance to convey timely information or business critical trainings. Staff can access this information hands free by voice command.

I N - R O O MD I N I N G

R O O M S E R V I C EGuests can easily place and customize room ser-vice orders that are instantly linked to their room.

U P S E L L O F F E R SWhile your staff might get slammed at busy times, Volara always has the time to suggest additional items to your guest, helping to increase revenue.

M E A L S C H E D U L I N GGuests can request future meals and Volara sched-ules them for your dining department.

ith significant margins, an increase in food and beverage service can add to the bottom line. Reducing the friction in

the sales process is half the battle. Volara-enabled ordering means your guests no longer have to pick up the phone or wait on hold to order.

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A C C E P T R E S E R V A T I O N SFill unused capacity throughout your property to increase sales and keep guests more engaged. By en-abling reservations through the Volara software, you’ll see measurable results.

D R I V E M O R E B O O K I N G S A T H I G H M A R G I N C O N C E S S I O N S

F I L L E X C E S S C A P A C I T Y A T Y O U R S P A , G O L F C O U R S E , O R R E S T A U R A N T

R E D U C E F R I C T I O N A N D S I M P L I F Y C O M M U N I C A T I O N S

C U S T O M I N T E R A C T I O N S

C A L E N D A R I N T E G R A T I O N S

Create unique greetings and other interactions for events of all sizes at your property - from wedding parties to corporate conferences, Volara can manage them all.

Integrate with your hotel’s calendar software to keep track of events and make your guests aware of what’s happening on your property.

S P E C I A LE V E N T SKeeping all your guests and staff abreast of the numerous special events on your property can be almost impossible. Ensure that every guests gets the answer that they need by letting Volara manage your special event communica-tions by voice.

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S L E E PQ U A L I T Y

E N A B L E W H I T E N O I S E

O F F E R S O O T H I N G N A T U R E S O U N D S

A S S U R E A B E T T E R W A K E - U P C A L L

D R O W N D I S R U P T I V E E X T E R I O R N O I S E

There is nothing more critical to a successful hotel stay than a good night’s rest. If sleep is part of your hotel’s value proposition, it’s time to provide re-laxing sleep sounds to your guests. With eyes closed and head on the pillow, guests can just ask for some ocean sounds or light rain to close out the day and drown out any external noise. Zen at the tip of the guest’s tongue.

i H E A R T R A D I OM U S I CVolara has partnered with iHeart Radio to bring your guests commercially licensed music in their rooms. You can create a branded radio station to deliver curated selections to your guests, 24-hours a day. If your guests fall in love with your station, they can even take it home with them on the at the end of their stay - a momento that will remind them of their stay at your property every time they put in their ear buds.

G A M E S

Family fun is at the heart of Volara’s voice-based experiences in hotels. Guests of all ages engage with our voice-based solutions. We love to ensure they have fun along the way! Games are a great way to extend your brand to voice. Speak with your Volara account representative about brand consis-tent voice-based games that may be a good fit for your property.

C U S T O M S C A V E N G E R H U N T S

H O T E L T R I V I A & H I S T O R Y

H O T E L H U M O R & J O K E S

Help your guests discover the unique aspects of your property by creating fun, interactive scavenger hunts.

Create a lasting impression of your property through fun trivia and quick history facts that your guests can later share with their friends.

Bring your brand to life and make it a fun stay for the whole family by giving your Volara software a sense of humor.

S A F E T YR E S P O N S EGuest and staff safety is top priority. Through its integration with ReactMobile, Volara can provide an addi-tional layer of protection on your hotel property. Available today on select hardware only, guests and staff may summon help with their voice, prompting an instant alert with the location of the distress to be sent to emergency services personnel and hotel security.

S A F E T Y I N F O R M A T I O NGuests can ask Volara for information about the safety features in their room or in the event of an emergency.

E M E R G E N C Y R E S P O N S EIntegration with local emergency response centers provides fast solutions in case of a guest emergency.

I N S T A N T R E A S S U R A N C EPush real-time responses through Volara to help reassure your guests in case of an unex-pected situation.

A L E R T S E C U R I T YGuests can quickly contact hotel securi-ty when they need assistance or want to report an issue.

Integration with ReactMobile brings the world’s leading panic button technology to voice.

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R O O MA W A R E N E S S

rivacy-compliant room monitoring is a chal-lenge for hotel management. Guests too often depart leaving do not disturb signs hanging

on their door delaying housekeeping. Parties and other disruptive activities lead to less than restful stays by other guests in the vicinity. Now hotel staff can be alert-ed when pre-set decibel levels are exceeded in a guest room and can know with certainty if a room is vacant and ready for cleaning.

P S I L E N T C H E C K O U T SBe aware of silent checkouts to hasten room turn-around for new guests.

R O O M O C C U P A N C YKnow when your rooms are occupied or vacant.

D O N O T D I S T U R B SKnow when do not disturbs are dormant and the room is actually available for servicing.

I N T E G R A T E N O I S E A L E R T SBe alerted before noise becomes a nuisance to other hotel guests via our Noiseaware.io partner-ship.

V O I C EI N T E R C O M

C O N N E C T G U E S T - T O - S T A F FWhen automated voice replies are insufficient, guests can use Volara to connect with your staff.

I N T E G R A T E C A L L C E N T E R SVolara’s Cloud5 integration enables immediate access to outsourced call centers.

C O N N E C T R O O M - T O - R O O MVolara allows room-to-room or other location con-nections via the intercom feature.

automated voice is fun and efficient, but sometimes guests want to speak with a human. Now they can do so without

picking up the antiquated and perceived germ ridden guest room phone. Hands free live commu-nication in hotels has arrived and Volara’s intercom solution is enabling yet another remarkable means of guest engagement.

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Q U I C K S U R V E Y S

R E V I E W A N A L Y T I C S

Q U A N T I T A T I V E F E E D B A C K

P R O B L E M P R E V E N T I O N

Append quick, one-question surveys to the end of interactions to gather non-intrusive feedback.

View analytics on guest interactions and feed-back to help drive better decisions.

Gather quantitative feedback around specific topics that your guest has initiated.

Instant feedback allows staff to address a guest’s concerns before they leave the property.

C O L L E C TF E E D B A C KThere is nothing more frustrating to hotel management than learning of a guests dissat-isfaction for the first time in an online review. Now hotels can capture guest feedback during the stay, channel that feedback directly the hotel staff in real time, and ensure discontent guests are addressed with immediacy - well before a negative review is published online.

Gather and react instantly to guest feedback that may not otherwise be shared.

C R O S S - P R O P E R T Y M A N A G E M E N T

H U M A NV O I C E R E C O R D I N G

P E R M I S S I O N E DC O N T E N T M A N A G E M E N T

I N T E G R A T E W I T HE X I S T I N G C M S

C U S T O MI N T E R A C T I O N A P P E N D A G E S

E X P O R T A B L ED A T A & A N A L Y T I C S

U P D A T E S I NR E A L - T I M E

R E M O T ED E V I C E M A N A G E M E N T

Allows control of an entire portfolio of hotels from a single online admin portal.

Record staff, local celebrities, even event hosts to deliver custom replies.

You control access to brand-, group- and proper-ty-level permissions for managed content.

Volara integrates with existing hotel technology allowing clients to pull reply content from any database that may be in use.

Create brand-specific promotions and teachings to the end of select interactions.

Use existing tools to analyze your voice-based data alongside other sources.

Through the admin panel, you can push changes to every device in less than a second.

Volara adds enterprise management tools to pop-ular consumer hardware devices.

S O F T W A R EC A P A B I L I T I E S

C O L L A T E R A L D E S I G N

D E V I C E L O G M A N A G E M E N T

D E V I C E S E T - U P

O N G O I N G S U P P O R T

S C A L A B L E S U P P O R T

O N - S I T E I N S T A L L A T I O N

Design, printing and placement of custom-branded device wraps and accompany collateral.

Tracking of the location of each device on your property.

Your account manager is available to address your ongoing needs.

Our relationships with enterprise partners like Accenture, enable us to offer support at scale across a variety of capabilities.

If you choose, we can accommodate in-room installation of devices.

Hardware provisioning and room assignment for your devices.

E N D - T O - E N DS O L U T I O NVolara offers end-to-end service for our voice solution. We are committed to making our software a success on your property and mak-ing your guests raving fans of your brand.

We will work closely with your management, IT, Operations, Marketing, Public Relations and Design Departments to ensure that Volara is customized to your needs and exceeds your expectations.

C O M M I T T E D TO P R I VA C Y & S E C U R I T YAt Volara, we approach privacy and security concerns from all angles - technical, operational and

legal. We are committed to ensuring the ongoing security and privacy surrounding our voice solution, including the physical device and our software.

T E C H N I C A L

O P E R A T I O N A L

L E G A L

Our IT team is devoted to ensure the technology is priva-cy compliant. We: • Do NOT capture recordings or transcripts of guest

interactions.• Do NOT access personally identifiable guest informa-

tion.• Enable our software to run on your organization’s

Cloud services, as required.

We address the operational challenges related to privacy and security. We: • Train staff on our proprietary three-step guest privacy

management process.• Provide staff with a detailed FAQ related to privacy

and security concerns.• Provide optional hardware security solutions.

Volara works within the parameters established by the legal and compliance departments of our clients.

V O L A R A E C O S Y S T E MVolara has worked closely with ecosystem partners, including hotel technology integrators, consultants, soft-ware companies, and hardware providers. Our solution works seamlessly across the hotel technology stack.

And many more!

S O F T W A R E P R O V I D E RB E N E F I T S

H A R D W A R E P R O V I D E RB E N E F I T S

• Add a voice interface with very limited devel-opment work required. Volara calls on your APIs.

• Be included as part of the default voice-in-vocation at hotels. Make it easy for staff and guests to access your software by voice.

• Be showcased to hotel clients who have al-ready invested in natural language processing hardware through our management portal.

• Connect voice interactions through your hardware into hotel technologies with no additional work.

• Open the hotel market for your product by instantly integrating it into the hotel technol-ogy stack.

• Demonstrate a measurable return on the in-vestment in your product for hotels.

J O I N V O L A R A ’ S V O I C E H U B

Are you with a hotel software company looking to add a voice interface to your solution? Or a provider of voice-enabled hardware looking to enter the hotel market?

Join other leading hotel technology companies who have already partnered with Volara. We will build your voice interface and incorporate your solution into our hub. Enhance your offering

while benefiting from our strong distribution network and reputation.

J E N N E O X F O R DGENERAL MANAGER OF KIMPTON’S ALEXIS HOTEL, SEATTLE

J I M H A R N E S SGENERAL MANAGER OF ACME HOTEL COMPANY, CHICAGO

Volara’s voice-based guest engagement solution on the Amazon Echo Dot was simple to deploy and personalize for our hotel. We’re serving our guests more efficiently while creating unique experiences that our guests will always remember and associate with the Alexis.

ACME is always looking for ways to stay ahead of the curve by bringing new technologies to our guests to enhance their stay. We knew Volara’s customized voice-based guest engagement solution on the Amazon Echo would be a perfect fit for our guests, acting as a high-tech personal assistant for a number of hotel services and information on demand.

G U E S T S L O V E U S !

N L E V I N E 9 4 , P AWESTIN BUFFALO

A L A N S , I NTHE WIT BY HILTON DOUBLETREE

“I was fortunate enough to be in a 5th floor room, equipped with a new Amazon Alexa. She could communicate to the hotel as well as help with general inquiries (tell me the weather, what time is it, tell me a joke, etc).”

“Pleasantly surprised to have an Alexa assistant in our room, which we used for nearby restaurant recommendations.”

B E A L S M E L I S S A 9 9 , P AJW MARRIOTT SAN ANTONIO

D O N J O L , N JALEXIS HOTEL BY KIMPTON

“One of those Amazon Alexa’s that are being advertised on TV was in my room which was very cool. I asked it questions about the hotel and it knew the answers. I’m a coffee addict and it told me about the Starbucks in the hotel which made my day!”

“I almost forgot, they even have Alexa to assist with any questions. Great idea.”

M A S T E R Y A M A , I LHOTEL EMC2 BY MARRIOTT AUTOGRAPH COLLECTION

“The staff couldn’t be nicer & they were all so very accommodating right down to bringing me a toothbrush via my Alexa request.”