Proposal of Proposal of Virtual Halls FrameworkVirtual Halls Framework

Significantly ReduceSignificantly Reduce

Holding of DevoteesHolding of Devotees

in Waiting Halls and Q-Lines at in Waiting Halls and Q-Lines at TirumalaTirumala

Presentation to JEO TirumalaPresentation to JEO Tirumala99thth April 2014 April 2014

Proposal by : Narasimha Raju KesipeddiSr. Manager, Software Engineering

Om Namo VenkateshayaOm Namo Venkateshaya

1

1. Objective & Goals

2. System Study Approach

3. TTD Vision and People Expectation

4. Current Status Best Practices Challenges

5. Examples of few time tested systems

6. Proposed Solution Overview Execution Plan Comparison with existing system Configuration / Data Update requirements Benefits of VH Framework

7. Other Recommendations

8. Technical Solutions to explore

9. Q & A

2

Apply Control Systems Concepts (Output is fedback for input correction)

Static mode of Operation to Dynamic Mode (Plan vs Actual)

Adopt proven methods like ETA, ETD, ETR for flights and trains

Minimize holding of devotees (physically) in TTD compartments and

Ques

Assign them to virtual halls and enable to report only 30 mins before

Darshan TimeProject (Revised) Expected Time of Reporting on continuous basis3

TTD has been achieving continuous improvement

Naaham Karta, Harih Kartaa – Book by Sri. P.V.R.K. Prasad (Ex EO)

Few best practices are in place

Photometric cards for Sarva Darshan

What drives us for this proposal?

The Spirit of…

The most precious resource on the earth

TIME

Devotees submit “Kaanukalu” to Lord in their capacity

What best blessing TTD can give to devotees

That Precious Gift can be “TIME”

Pleasant Darshan 4

Underwent Earlier meetings with OSD (EDP) – Balaji Prasad Sarva Darshan in November 2013 VIP Darshan in 2012

Follows TTD news User of www.TTDSevaonline.com OBSERVATIONS

Infra (& Exp) in place to bring in efficiency Medium size enhancements can bring huge

efficiency Areas Targeted in this proposal Time spent at Waiting Halls & Queues for Darshan Time spent at various counters 5

Free Darshan

Foot Path Route

CATEGORIES MODE of HOLDING

MAIN ENTRANCE

***All categories undergo wait for couple of hours

*** Current System doesn’t provide real time update on time delays

Entering from multiple channels might lead to congestion at final stage & Synchronization might be challenging 6

Sarva Darshanam:31 Compartments28 Hours wait time

Foot Path Route:13 Compartments12 Hours wait time

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Example of Few Systems Example of Few Systems

Which are Time TestedWhich are Time Tested

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Highly Synchronized and efficient monitoring systems

Mumbai Suburban Railway

4am to 1am

2300+ Train Services Daily Lakhs of

Commuters Daily

9

Few professionals

with help of many electronic systems

serve the purpose

10

Photos shown as example for reference only

Data Captured from 1000+ kms

Many PARAMETERS monitored to take decisions…

ETD, ETR & Delays are shared with users in real-time Transit flights in international journey

Expected Time of Arrival is continuously displayed across waiting longue

Freedom to move around12

Proposing Proposing

Virtual Halls FrameworkVirtual Halls Framework

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11:30pm 11:40pm 11:50pm

VH-118 VH-119 VH-120

500 Devotees 500 Devotees 500 Devotees

50 Rs Category Kaali Nadaka Sarva Darshan

4am 4:10am 4:20am

VH-1 VH-2 VH-3

500 Devotees 500 Devotees 500 Devotees

500 Rs Category 300 Rs Category 500 Rs Category

In Brief:•A unique traceable Entity•Common language: TTD & Devotees•Continuous Status Update

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Equally divided time slots of total Darshan

hours

Total 20 hours of Darshan (an

example)

10 minutes for each slot

Total Virtual Halls per day: 20 * 6 =

120

Size (number of devotees) can be modified

based on the season/incoming flow

500 devotees for one VH (1.2 seconds

per darshan)

A given VH carries one category of

devotees only

Admin can configure VHs to map the

current quota as it is

Fixed Start and End time (while planning)

VH-1: – 4 am to 4:10 am; VH-7: 5 am to

5:10 am

VH-13: 7 am to 7:10 am; VH-20: 8 am to

8:10am

VH can be assigned dynamically to other

category

By monitoring the incoming flow

Hall 118Reporting Time 11:00 PM 9th AprilDarshan Time 11:30 PM 9th April

Darshan TokenPhotoMetric & BioMetric Card

Virtual Hall NumberVirtual Hall Number Start Time of VHStart Time of VH Number of Tickets IssuedNumber of Tickets Issued

15

16

This is already in place for Sarva Darshan category

PMC can be enhanced to carry Finger print data

Finger print data to be fetched through bar code data

Estimated20 Secondsto issueDarshan Token17

Virtual Hall 118Reporting Time 11:00 PM 9th AprilDarshan Time 11:30 PM 9th April

Darshan Token - TTD(Photo & Bio Metric Card)

LCD Screens & SMS Support

SMS, IVR

support

Allow Devotees to spend

their time….

…Till their Hall is

announced.

Issue TokenVH, ETR, ETD

Allow Next VH(500 members)

VHETRETD

20Counters for Registration.Rly Station & Bus Stand

When 1st Wait Hall released…

…Announce next batch

10 Gates

Large Platform

Inner

Q

ue

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Wait Hall 1

Wait Hall 2

Wait Hall 3

30 M

inute

s b

efo

re

Dars

han

SMS

Devotee to Send VH issued by TTD

Receive ETR

Price is as less as 10np

Indian Railways Support SMS for train timings and delays

IVR (Interactive Voice Response)

Coin boxes (No charge) with in internal telephone exchange

Help line can be maintained for first 6 months till new system is becomes familiar to users.

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NO change from Main Gate to Garbha Gudi

Online booking remains same (VH Field to be added)

EVERY devotee to acquire Darshan Token

Unique, Fixed Size, Sequenced & moniterable entity

assigned to batch of devotees (single category)

Real time update on current batch/halls

Single point of Entry for Darshan (One category/VH at a

time)

TTD to decide if two platforms to be estblished

Only 3 waiting halls (around 1500 devotees) before

entering in to Main Entrance

This is to ensure that INNER QUE is always packed20

TTD Admin : Ease of Operation as each batch (of a

category) is assigned to a UNIQUE hall

Devotees : Predictable ETD (only 30 minutes before

reporting) (Update on delays) gives them time for

other visits

TTD Staff: Only one decision maker on toes (Central

Admin, Dynamic allocation of Virtual Halls) and for the

rest it is JUST Simple EXECUTION

ECO: Stay and rush to Tirumala is CONTROLLED.

Accomodation challenges can be reduced.

Devotees: Pleasant mood while visiting Lord, as didn’t

wait in the queues for long

Motivation to visit Tirupati frequently 21

If failed to report for the announced VH, allow in the special gate for next VH with nominal fee

Any other exceptions?

Takes some time to adopt to new systemsAfter some time people get familiar with it

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Can be implemented IMMEDIATELY without much changes

Currently Photometric Card (PMC) (OutPass) is issued after devotees spending couple of hours in the hall. DELAY of issuing PMC is for two reasons:

Expected Time of Darshan (ETD) for each hall is projected by central admin only after some time.

Computer Operators are not readily available at each Hall

Computer Operator is IDLE after issuing PMCs

SOLUTION: ETD projection is not required at the time of issuing PMC

It can be projected later (after 1 to 2 hours) through LCD screens/SMS Support

Operator is not required for each Hall (now around 30)

Have 5 to 6 fixed operators

Hence, PMC can be issued as and when devotees are coming for FD 23

~20 counters needed for Finger Print Registration (for total incoming devotes)

Comparing the effort on other services

Number of employees on Guest Houses/Rooms/Cottages

Number of busses being operated

Number of Purohits on different Sevas/Poojas

Amount of effort spent on Anna Danam

Number of security personnel

Issuing token with ETR (Expected Time of Reporting) for

every incoming devotee, is feasible

No. of Seconds per registration 20

Registrations per minute 3

Total FPRs 20Hourly Total 3,600

Daily Total (18 Hours) 86,400

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Virtual Hall duration/Batch Size (Say 10

minutes/500 devotees)

Allotment of Darshan Categories for each Virtual

Hall

Few halls/slots are standardized for internet booking.

Few halls can be assigned dynamically based on volume.

Actual time of Darshan for each VH, once VH/Batch

gets in to Main Entrance

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BAR CODE as input for faster identification:

Finger print comparison with certain number of

FPs takes time.

AVOID Queues at different counters

At counters like Room booking, deposit

returning, etc, deploy TOKEN ISSUING boxes and

Electronic Display, so that devotee can pick

“waiting serial number” by swiping in BAR CODE.

No need to STAND in the queue till his/her turn

comes.

This is standard process at BANKS. 26

Integration with Aadhaar Database – QR Code To speed up the issuing of tokens

Self Operated counters for well educated groups – Ex. Computer work stations at Railway stations… Place the finger Press the button Pick the token for VH and ETR

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Virtual Hall Allowed NOWFor Darshan

Hall - 28

ETR for Next HallsETR for Next HallsHall Number

Reporting Time

Hall - 29

7:40 am

ETR for Next HallsETR for Next HallsHall Number

Reporting Time

Hall - 30

7:50 am

18 years experience in Software Engineering B.Tech (ECE) from Regional Engineering College, Warangal Wide Spectrum of Technical Experience:

Networking, Embedded, Storage, OS Internals, Enterprise and Mobile Worked with organizations:

Wipro, CA Technologies (Hyderabad), Hughes Software Systems (Gurgaon), BPL (Bangalore)

Earlier Selections: (Not joined/served) Indian Engineering Services (IES) ISRO (Indian Space Research Organization) DRDO (Defense Research and Development Organization)

Social Responsibility Non-Alcoholism Initiative: www.noalcoholism.com Initiatives to improve Moral/Ethical values in student community

Moral Stories competitions for high school students Ethical Voting Campaign Contribution for Education and infrastructure development for rural areas

knraju28@yahoo.co.in31