Proposal for Ye Olde Sandwich Shoppe, Inc. Insight Performance Consulting Your Partner in...
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Transcript of Proposal for Ye Olde Sandwich Shoppe, Inc. Insight Performance Consulting Your Partner in...
Proposal forProposal for
Ye Olde Sandwich Shoppe, Inc.Ye Olde Sandwich Shoppe, Inc.
Insight Performance ConsultingInsight Performance Consulting Your Partner in Performance ImprovementYour Partner in Performance Improvement
March 27, 2009
Insight Performance ConsultingInsight Performance Consulting
Insight Performance Consulting
Your Partner in Performance ImprovementYour Partner in Performance Improvement
Locally-based in Bay CityYour advantage: We provide more face time at a lower cost
Previous success stories include Panera Bread, Einstein Bagels, Atlanta Bread Company, and Hungry Howie’s PizzaYour advantage: We understand the challenges of your business
We specialize in creating performance interventionsand custom training solutions for businesses like YOSS
Insight Performance ConsultingInsight Performance Consulting
This Presentation
IPC’s recommended solutions Proposed implementation of deliverables Detailed 7-week timeline Projected costs for both personnel and materials
This brief presentation provides an overview of:
Insight Performance ConsultingInsight Performance Consulting
Executive Summary
IPC’s Proposed Solutions, Timetable, and Costs IPC’s Proposed Solutions, Timetable, and Costs
Rapidly analyze factors related to the work environment layout, procedures, and target audience
Create and produce a training module for sandwich makers Instructor and participant guides Train-the-trainer sessions for managers On-site coaching and support during initial training for sandwich makers
Create, produce, and install 5 full-color job aids
Timetable and cost: Project begins April 1 and concludes May 20 Total cost for deliverables is $6380
Insight Performance ConsultingInsight Performance Consulting
Current Problems at New Locations
Increased Costs, Turnover, and Customer ComplaintsIncreased Costs, Turnover, and Customer Complaints
Food costs 15% above forecast Overtime is 5% above forecast Cost for materials is up 7% Complaints to customer 800-line double
the other stores in the franchise
Insight Performance ConsultingInsight Performance Consulting
Proposed Solutions
Focus: Improve the Performance of Sandwich Makers Focus: Improve the Performance of Sandwich Makers
1. Rapidly analyze work environment layout, procedures, and target audience
2. Create and conduct 30-minute “Train the Trainer” coursefor managers Instructor and participant guides On-site coaching and support during initial training for sandwich
makers
3. Create job aids for performance support
Insight Performance ConsultingInsight Performance Consulting
1. Analysis of Work Environment
Goal: Gather information for use in designing effective training and job aids Analyze current training provided to sandwich makers Observe the day-to-day activities of the target audience:
sandwich makers Gather informal feedback from sandwich makers about factors that
impede success
Goal: Determine best size and placement for the job aids Analyze layout of sandwich maker stations and supply stations
Goal: Determine source of discrepancies between the workflows and procedural steps documented on the YOSS website
Rapid and insightful analysis of factors that help focus our solution designs:
Insight Performance ConsultingInsight Performance Consulting
2. Training Module
Goal: Provide training targeted to improving the performance of sandwich makers
Goal: Enable managers to provide instruction A 30-minute training module for sandwich makers Train-the-trainer instruction, enabling managers to instruct
current and future sandwich makers Participant and leader guides, which will be used during the
instruction Goal: Ensure that managers and learners are successful, from the
very first training session On-site coaching and support during initial training for sandwich
makers
Insight Performance ConsultingInsight Performance Consulting
3. Job Aids for YOSS Sandwich Makers
Goal: Provide performance support for Sandwich Makers Five full-color, laminated job aids per store Sized to best fit the work environment Designed to detail the proper way to prepare
YOSS sandwich orders
Insight Performance ConsultingInsight Performance Consulting
Project Timetable
7 Weeks to Success7 Weeks to Success
Project DeliverablesEstimated
DateProject Week
Job/Task analysis of sandwich maker role April 8 1
Analysis of sandwich makers’ work areas April 8 1
Performance, Environment, and Training Needs Analysis April 15 2
Analysis Findings and Recommendations Report April 22 3
Draft “mockup” of job aid poster April 29 4
Final job aid poster, for approval May 6 5
Training materials for using the job aid poster, for approval May 13 6
Implement job aid poster May 20 7
Implement training materials May 20 7
Insight Performance ConsultingInsight Performance Consulting
Projected Costs
SummarySummary
Category Anticipated Cost
Personnel $ 4,200
Production $ 1,600
Total $ 5,800
Contingencies (10%) $ 580
Grand Total $ 6,380
Insight Performance ConsultingInsight Performance Consulting
Projected Costs
Personnel CostsPersonnel Costs
Description Anticipated Cost
2 Instructional Designers @ $100/day for 25 days net
$ 2,500
1 Project Manager @ $100/day for 11 days
$ 1,100
1 Graphic Designer @ $100/day for 6 days
$ 600
Total Cost $ 4,200
Insight Performance ConsultingInsight Performance Consulting
Projected Costs
Production CostsProduction Costs
Description Anticipated Cost
Training Manual Creation $ 750
Job Aid Creation $ 300
Training Manual Production $ 150
Job Aid Production $ 250
Office/General Supplies $ 150
Proposed Total Cost $ 1,600
Insight Performance ConsultingInsight Performance Consulting
Your IPC Team
Partners for Long-Lasting Performance Improvements Partners for Long-Lasting Performance Improvements
Jason NeifieldProject Manager & Principal
12 years experience,specializing in
service industry projects
Jason NeifieldProject Manager & Principal
12 years experience,specializing in
service industry projects
Jami McLaughlinInstructional Designer & Principal20 years experience,
produced 23 instructional products for restaurants
Jami McLaughlinInstructional Designer & Principal20 years experience,
produced 23 instructional products for restaurants
Kendall St. HilaireInstructional Designer
& Principal9 years of experience, published researcher in Adult Education
Kendall St. HilaireInstructional Designer
& Principal9 years of experience, published researcher in Adult Education
Suzanna FisherGraphic Designer
12 years of experience,freelancer with Fortune 1000
credentials
Suzanna FisherGraphic Designer
12 years of experience,freelancer with Fortune 1000
credentials
Insight Performance ConsultingInsight Performance Consulting
Working Together for Your Success
Our goal is to improve the performance of YOSS sandwich makers, with success demonstrated in financial improvement customer satisfaction employee satisfaction
We welcome your questions and feedback!
IPC stands ready to help achieve YOSS success