property management trainers property management trainers ... · † Job descriptions and key...

Australia’s leadingAustralia’s leading

property management trainers property management trainers

and business consultants and business consultants

Australia’s leadingAustralia’s leading

property management trainers property management trainers

and business consultants and business consultants

Taking your property management business to new heights of efficiency, profitability and growth

Contents Introducing BWT

Consulting, Training, Coaching and Rent Roll Due

Diligence Services

Business Packs

Audio/Visual Learning Products

What our Clients say about us

Leading Property Managers of Australia

Contact Information


The Bob Walters Team (BWT) is a group of experienced propertymanagement practitioners with a track record of success athelping real estate agency owners maximise the performanceof their property management businesses and at helpingproperty management teams reach new levels of performance.

When I started BWT (Bob Walters Team) in 2005 I wanted tobuild a specialist property management training and consultingbusiness that would not only provide its clients withexperienced, high calibre services but would also have areputation for credibility in the property management industry.

I am pleased to say that all the strategies, tips, tools andtechniques we use in BWT are in use in our own propertymanagement business, True Property, in other words, “wepractise what we preach”.

At BWT, we have also been privileged to work with some ofthe best property management businesses across Australiaand New Zealand and we bring that knowledge andexperience to our clients on a daily basis.

I hope that when you next need property management training,consulting services, systems or professional developmentproducts you will first consider BWT.

Managing Director

Introducing BWT


The Bob Walters Property Management SystemThe Bob Walters Property Management System contains

everything you need to make your property management

business more efficient, more productive and more profitable.

This in-depth package is not just forms and checklists.

The Bob Walters Property Management System is a

comprehensive solution covering all aspects of property

management and will work in conjunction with all major

property management software packages including REST

Professional and Console Gateway.

We provide templates, examples, flowcharts, documentation

and detailed instructions on how to get your property

management business to peak performance.

Everything you need. It's all here!

The four main components of the Bob Walters Property

Management System are:

1. Business Systemisation (the core of the system)• Comprehensive collection of policies and procedures

• Over 300 forms, checklists and standard letters

2. Business Performance• Comprehensive reporting tools

• Business analysis spreadsheets

• Job descriptions and key performance indicators for

all roles

• Templates and guides for recruiting, selecting and

training your team

• Employment agreements

• Time management technique

3. Business Development• Sample new business campaigns and business

growth strategies

• Proven marketing strategies with examples

• Powerful scripts and dialogues to win new business

• Listing presentation materials

• Rent roll sale and purchase templates and

supporting documents

4. Client Retention• Customer service strategies

• Complaint handling systems

• Customer service surveys and auditing

templates

• Powerful scripts and dialogues for customers

• Property investor and tenant handbooks

• Sample newsletter templates and articles

• Prospective owner and tenant database

templates

The best of the best!BWT consultants are all experienced property

managers.

They have trained and consulted to hundreds of

property management businesses - including many

of the best – across Australia and New Zealand.

The Bob Walters Property Management System is a

compilation of the best business strategies they have

implemented or have seen in action. You benefit from

the combined experience of Australia’s premier

property management consulting team.

Implemented and tailored to your needsBWT also offers a range of implementation and

training services to ensure that you capture the full

benefits of The Bob Walters Property Management

System.

We can come out to your office, customise the System

to suit the size and culture of your business and train

your team to use all the features of the System.

State and Country versions of the SystemWe have versions of the Bob Walters Property

Management System for most States and Territories

of Australia as well as New Zealand.


Consulting, Training, Coaching and Rent Roll Due Diligence ServicesBWT offers a broad range of property management

related consulting, training and expert advisory services

including:

• Performance improvement strategies

• Business growth strategies

• Business planning assistance

• Property management business ‘health checks’

• 1-on-1 and small team training

• Principal, senior property manager and entry

level coaching

• Rent roll due diligence services

Consulting

Our consulting approach is focused on providing you with

‘easy to understand’ and ‘ready to implement’ solutions.

Your business is unique and so we will treat it that way.

You won't receive ‘cookie cutter’ answers or standard

‘one size fits all’ plans. You will receive recommendations

and strategies based on the best solutions for your

particular needs.

Training

We conduct training on all aspects of property management.

Our training is focused on achieving real results for your

business.

We don't believe in training that is motivational hype.

Our training materials are continually updated to ensure

your team receives the best strategies from around

Australia, New Zealand and the world.

The training you receive is focused on improving your

team's ability to deliver on your business goals.

For the latest information on our training and seminarsvisit the BWT website www.bwt.com.au

CoachingWhen you choose to work with a BWT coach you

gain access to a highly experienced property

management professional who can help you

develop, implement and monitor the strategies that

will help your business maximise its performance.

Our coaches will help you determine your goals,

prioritise your actions, develop implementation plans,

keep you on track and monitor your performance.

Rent Roll Due Diligence and Brokerage Services

Buying or selling a rent roll is not an activity for the

faint hearted and can never be taken lightly.

It pays to get expert advice from consultants that

have decades of experience in this specialist area

of business practice.

This is where BWT can help.

The team has extensive experience completing ‘due

diligence’ for purchasers as well as assisting sellers

‘package’ their rent rolls to maximise their sale price.

BWT can also assist in the integration of new rent

rolls into existing property management businesses.

Our GuaranteeWith any consulting service provided by

BWT, if we cannot save you at leastTWICE our consulting fee or if we cannotgenerate at least TWICE our consulting

fee in additional revenue for you,YOU DON’T PAY US ANYTHING!!


Business PacksTake your Rent Roll on a quantum leap in size and profit withthe BWT Business Development Pack.

Be well prepared to either sell or buy a rent roll with the BWT Rent Roll Sale/Purchase Pack.

A data CD pack containing everything you need to grow a rent roll featuring:

• Over 280 pages of tips, techniques, tools and templates you can use today to take your rent roll on a quantum leap in size

• The latest advice in maximising profit from your rent roll• Scripts and dialogues• Marketing Materials• Proven ways to build the numbers of properties under management.

These strategies work in all marketplaces and for all size rent rolls.

Your complete toolkit for the price of a seminar ticket!

All the documents are fully customisable to your own business.

Price: Australia - A$395, New Zealand – NZ$395

Features include:

• Due Diligence Questionnaire• Sample Rent Roll Sale/Purchase Contract• Sample Letters to Landlords and Tenants re Rent Roll transfer• Rent Roll Handover Schedule (Microsoft Excel spreadsheet)

This pack is a data CD that you can put straight into your computer, andcustomise (if you like).



Business PacksGet (and stay) in control of your property management businesslike never before with the BWT Business Control Pack.

Here’s everything you need to systemise the HR side ofyour property management business with the BWT Human Resources Pack.

The key to success in operating a property management business lies inunderstanding the current position of your business, analysing activity, identifyingopportunities and forecasting the next trends.By measuring Key Performance Indicators (KPI's) automatically generated on aweekly, monthly and yearly basis for easy comparison you can identify areas ofgrowth potential and gain a clear overview of your team's progress.

Features of the BWT Business Control Pack include:• A paper based KPI reporting and recording system (in Microsoft Word)• Two computed based KPI reporting and recording systems (in Microsoft Excel)• A computer based property management revenue forecasting template (in

Microsoft Excel).

These reporting systems, not only track the performance of the whole propertymanagement business, but also the individual team members.



Features include:

• Job descriptions and key performance indicators for all general roles in property management

• Templates and guides for recruiting, selecting and training the team• Sample Employment Agreements• Employee induction documents• Performance review templates




Business PacksBullet-proof your property management business with documented policies, procedures, forms, letters and checklists to ensure consistency in customer service and allstandard processes with the BWT Systemisation Pack.

Keep your landlords and tenants singing your praises withthe BWT Customer Service Pack.

Features include:

• A 300+ page policies and procedures manual, including procedure audit checklists for all the standard processes in property management (all fully hyperlinked for easy reference and navigation)

• 96 Landlord letters• 95 Tenant letters• 47 General letters• 67 Standard Forms and Checklists

The policies and procedures manual comes both in a Microsoft Word format anda Microsoft HTML (web page) format. The web page format means that themanual can be uploaded straight to your company intranet.

All the standard forms, letters and checklists can be used with ANY propertymanagement software package, and in particular two of Australia's leadingproperty management software packages, Rockend REST Professional andConsole Gateway.

This pack is a data CD that you can put straight into your computer and use in itsgeneric form, or you can customize it to suit your own business size and culture.


Featuring:

• Sample Customer Service Standards• A Customer Service Audit of your business• Customer Service Surveys• Secret Shopper Checklists• A Complaint Handling System• Dozens of General Customer Service Strategies• Customer Service Scripts

This pack is a data CD that you can put straight into your computer, customise(if you like) and share with your team.



Audio/Visual Learning ProductsMaking More Money from Property ManagementTurn your property management business into a highly lucrative profit centre anduse it to skyrocket the asset value of your agency!

The Leading Property Managers of Australia (LPMA) “Shine in 09” audio series

Features include:

• The 5 foundation stones of profitability and growth - Structure, Systems, Strategy, Service and Standards

• Business planning tools, staff rewards and incentive schemes• Leading edge ways to increase the revenue and profitability of your rent roll

This audio CD pack also features a Seminar Workbook and Seminar SlidePresentation.


Presenters include:

• Bob (the Rent Roll Builder) Walters• Margaret Lomas, Professional landlord and property investment advisor• Robert Bevan, Australia’s acknowledged expert in real estate Best Practice• Peter Gilchrist, acclaimed real estate strategist and business coach• Andrew Reece, co-owner of one of the fastest growing property management

businesses in Australia• Property Management experts - Chris Rolls, Michael Conolly, Ben Douglas,

Jan Grant, Annie Gregg, Bernie Mitchell, Amy Sanderson, Darren Hunter plus others.

This audio pack features audio presentations from the 2 day conference in addition to presentation visuals as PDF documents and mp3 audio.


Maintaining Client Loyalty in an Unforgiving WorldSmart property management offices know that RETAINING long term landlordclients is as important as finding NEW clients.

Features include:

• The latest customer service programs• How “self service” is now good service using the latest technology• How to keep the clients you have and have them singing your praises

This audio CD pack also features a workbook.



Audio/Visual Learning ProductsBob (the Rent Roll) Builder - DVD

Have you ever wondered why so many real estate agency principals have beenable to successfully grow a large and profitable sales business but just can’tseem to get the same result with their property management business?

Property Management 123

When it comes to competently performing your role in Property Management,are you sure of what to do and what to say?

Features include:

• How to prepare for growth• Why increasing profit is more important than increasing revenue• Twenty five proven ways to attract new landlord clients to your agency• Powerful scripts and dialogues• Customer service strategies

In 4 intense, fast paced hours, Bob Walters will show you not just WHAT to do totake your rent roll to bold new heights, but also HOW to do it!


If, like many, you are not sure of how to handle every situation efficiently andeffectively, join Amy Sanderson of BWT in a series of 6 high energy audio/dataCDs that will enable you to create a strong foundation of property managementknowledge and skills.

This 6 CD series covers the following areas of property management:

• Effective, Efficient and Professional in Property Management• Inspecting your Landlord Client’s Investment Property• Advertising and Leasing to ‘A’ Class Tenants• Tenant Selection• Maintaining Your Landlord Client’s Investment Property• When Good Tenants Turn Bad.

Each 1 hour audio CD is full of practical information that you can begin to usetoday and also features a comprehensive workbook.



What our Clients say about usJohn Starr, Starr Partners Real Estate, Sydney, NSW

“We realised our Property Management Departments required a systems

overhaul. After investigating the systems available we could not go past the Bob

Walters Property Management System. The system is very easy to use and covers

all aspects of a property management department. The support provided by BWT

is excellent.”

Joe Mullens, Progressive Realty, New Zealand

“After implementing the strategies learnt from BWT training and consulting

sessions, the service to our clients has increased efficiency and with the extra time

our rent roll growth has fast tracked. I have no doubt that with our ongoing

relationship with BWT our rent roll growth will continue to increase.”

Alan Bourke, Alan Bourke Real Estate, Perth, Western Australia

“I recently engaged the BWT team to my office to implement the Bob Walters

Property Management System. I truly believe it is necessary to help create the

structure of a healthy business by laying strong foundations. I am excited that as

I become more familiar with the system that it will enable my business to grow.”

Denise Meeking, Absolute Real Estate, Northern Territory

“My staff love the Bob Walters Property Management System saying that work

load is more manageable, they are less stressed. The implementing of the BWT

system is the best decision we have ever made The system has ensured long

term staff – and we all know the huge benefits this gives. I would recommend BWT

products to anyone.”

Tracy Billings, Raine and Horne Bondi Junction, Sydney, NSW

“We bought the Bob Walters Property Management System and had the BWT

consultants come in to our office and modify it to suit the size, culture and structure

of our property management business. The process went smoothly, the team like

using it and the rent roll has never run more smoothly.”


Leading Property Managersof Australia

LPMA is an elite group of specialist property managers and property

management businesses across Australia who provide the highest level of

service and professionalism to investment property owners and tenants.

Membership of LPMA is only available to Firms across Australia who are

prepared to commit to LPMA's strict Code of Practice.

LPMA is dedicated to keeping its members at the forefront of Australian property management practice through

a comprehensive professional development program and the country's only specialist property management

credentialing scheme.

What can the Leading Property Managers of Australia group provide you?

• Through a comprehensive Code of Practice, benchmark levels of service and business practice over and

above those required for statutory licensing

• Specialist property management training and advice unequalled throughout Australia

• A Certification Program for your business and your individual team members

• Regular forums and opportunities to network with other members to share strategies, tips, tools and ideas

• A referral network of like minded property management specialists

• Discounts on innovative products and services from preferred suppliers to the property management

industry

• Tips, tools, templates and strategies to help your business become more profitable and efficient

• An email support service to assist you in resolving any day to day challenges you encounter in your

business

• An on line library of specialist audio, video and written property management resources

• Exclusive annual member surveys covering profitability, fees and staff remuneration

• An ‘on line’ job vacancy posting service

• An annual Awards Program to recognise peak performance by both member businesses and

individuals

• A monthly e-bulletin exclusively for members

• An ‘on line’ rent roll sale or purchase advertising service

For further information on registration please contact Dixie Walters 8507 2400 or [email protected] or visitlpma.com.au.


Contact InformationFor more information or to order any of our products and services contact BWT.

Head OfficeLevel 1, 1 Denison Street, Camperdown NSW 2050

P: 02 8507 2400

F: 02 8507 2445

E: [email protected]

W: www.bwt.com.au

or your local BWT Consultant.


❏❏❏❏❏❏❏❏

✔

✔

✔

✔

✔

✔

✔

✔

How you will benefit from working with BWT

You will have improved systems

You will have better strategies

You will improve productivity and performance

You can accurately monitor your performance

You can take more effective action

You will have a happier, more productive team

You will have a better business

You will see the results in your bottom line

property management trainers property management trainers ... · † Job descriptions and key...

Documents

Transcript of property management trainers property management trainers ... · † Job descriptions and key...