Promote Technical Communication
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Transcript of Promote Technical Communication
PROMOTE TECHNICAL COMMUNICATIONS
What to say about the profession if you have an audience for 1 hour
By Wendy Barnhart Ross
OVERVIEW
Technical Communication definition
Technical Communication deliverables
Services we offer
Procedure overview
Tools overview
Challenges
Opportunities
Goals
WHAT IS TECHNICAL COMMUNICATIONS?
Communication about technical or specialized topics.
Communication that helps end users.
Communication that advances the goals of the company.
For example,
let me tell you about the time I used the web to sign my child up for Spring hockey…
WHAT IS TECHNICAL COMMUNICATIONS?
The work includes:
Technical writing
Technical editing
Technical illustrating
Information architecture
Research
Technical know-how
Budgeting
Creativity
Customer knowledge
Interpersonal skills
The work requires:
Leadership
Technical editing
Detail-orientation
Writing skills
Project management skills
Software skills
Translation coordination
User experience projects
Packaging design
Web design
OUR TECHNICAL COMMUNICATORS
Technical, curious, enthusiastic
Eager and quick learners
Detailed-oriented with a hint of art and marketing
User advocates
Skilled writers
Customer-focused
TECHNICAL COMMUNICATIONS DELIVERABLES
SERVICES WE OFFER
Proofreading
Product photos
User advocacy
Usability testing
PROCESS OVERVIEW
Info Plan ResearchContent creation
Review & edit
Approval Translate Release
How does this go
together? In what order?
How many can I connect?
Is this for a fire system?User and
Regulatory needs
CP
Release emails
Upload to web
Archiving
SOFTWARE TOOLS InDesign
Illustrator
Photoshop
Adobe Acrobat
DreamWeaver
Screenpresso
ST4
Other tools
CHALLENGES But our tools don’t do that.
Corporate standards dictate…
Regulatory needs it when?
Who decides?
I need a sample.
This can’t fit in this box.
Where is the proofreader?
When did this project start anyway?
All you
have to
do is…
OPPORTUNITIES WE’VE EMBRACED
Collaborative reviews using Adobe Professional
Creating templates to meet customer needs and corporate guideline
OPPORTUNITIES WE’VE EMBRACED (CONTINUED)
Product Engineering Process involvement
Training in products
Training in Tech Comm standards and best practices
STC competitions submissions for objective feedback to improve our work
and influence corporate standards
GOALS
Continued influence on corporate guidelines
Support and cooperation with the newly formed UX department
New website – learn how our CMS inputs to the new website, develop
standards for making the website complete and user-friendly
QUESTIONS?Wendy
Barnhart Rosshttp://www.linkedin.com/in/wendybarnhartross