Promote and Unleash the Potential of Diversity: The Toyota Way...Warranty Loyalty ProgramsSell New...
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Promote and Unleash the Potential of Diversity: The Toyota Way Wei Shi VP- Treasury, Finance & Analytics Steve Howard Head of Capital Markets & Derivatives
Transcript of Promote and Unleash the Potential of Diversity: The Toyota Way...Warranty Loyalty ProgramsSell New...
Promote and Unleash the Potential of Diversity:
The Toyota Way
Wei Shi VP- Treasury, Finance & Analytics
Steve Howard Head of Capital Markets & Derivatives
We Are Toyota Financial Services
• TFS is Toyota’s captive finance company in the U.S.
• TFS employs roughly 3,300 associates and manages over $90 billion in assets
• The Business Inclusion Consortium named TFS the 2013 Financial Services Corporation of the Year – Commitment from CEO and Senior Leadership
– Vibrant community of Toyota Business Partnering Groups (TBPG’s)
– Leading practices that help diverse communities
– Company-wide Diversity Education
– Commitment to Supplier Diversity
– Cutting edge practices for LGBT employees
– Multicultural Marketing programs
Toyota’s Philosophy: Co-Prosper With Society
Subvention
Dealer Lending
Warranty
Billing / Online Account Management
Sell New Toyota w/o TFS
Finance & Insurance
Customer Service & Collections
Sell Parts & Accessories
Servicing Vehicle w/o TFS
Product
Sell Used Vehicle
Servicing Vehicle w/ TFS Finance &
Insurance
Customer Call & Service Management
Certified Warranty Loyalty Programs
Consultative Services
Online Shopping Experience
Advertising
Event Marketing & Sponsorship
Product
In-person Shopping Experience
Sell New Toyota w/ TFS Finance &
Insurance Shared
Services Remarketing
Credit Card
Customer interaction
Non-customer interaction
DEALERS MOTOR SALES
Toyota: A Heritage of Inclusion
The Toyota Way
Continuous improvement
Respect for people
Focus on team problem
solving developed over
generations of associates
The Power of Inclusion in the Toyota Production Process
Andon Cord
Every employee is empowered
to stop the entire assembly line
if a problem is discovered
Andon Board
Everyone can immediately see
where and what the problem is
The Growing Importance of Inclusion
Evolution from a industrial economy to a knowledge economy
Moving toward an interconnected,
globalized economy where knowledge
resources such as know-how and
expertise are as critical as other
economic resources
Success requires more innovative solutions
The Enigma Code & Bletchley Park
World War II headquarters for
British code-breakers
Over 12,000 members of the
armed services and civilians
worked at the facility during the
war years
The Enigma Code & Bletchley Park
The challenge:
The German
Enigma machine
Created virtually
unbreakable
codes
The Enigma Code & Bletchley Park
Innovative
compilation of
linguists, chess
champions, crossword
experts, polyglots, and
great mathematicians
The Daily Telegraph
organized a crossword
competition to recruit
those that could
complete the puzzle
under 12 minutes
The Enigma Code & Bletchley Park
Intelligence produced at
Bletchley Park is believed to have
shortened the war by two to four
years and that the outcome of
the war would have been
uncertain without it
The Enigma Code & Bletchley Park
Decoding The New Enigma Code
TFS plays an ever more important role in Toyota’s global
success
Treasury supplies the raw materials, funding, to support the
sale of Toyota and Lexus products
Decoding The New Enigma Code
2008 - 2009
Bear Stearns & Lehman
Collapse
Global Financial Crisis
Decoding The New Enigma Code
2010
Toyota recalls 9 million
vehicles
Decoding The New Enigma Code
2011
Earthquake and
Tsunami hits Japan
Decoding The New Enigma Code
2011
Thailand Floods impact
Toyota suppliers, halts
auto production
Decoding The New Enigma Code
Treasury’s Bletchley Park
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Accounting
Systems
Front Office
Risk Management
Valuations
Operations
Treasurer
Treasury’s structure
developed organically as
the company’s need for
people, process, and tools
evolved
Leveraging diversity to
promote creativity,
innovation, and
performance
Treasury
Treasury’s Bletchley Park
Treasury’s Bletchley Park
20
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Treasury’s achievements and associates
have been recognized as world-class
Diversity & Inclusion are an integral part of our
culture of performance
“Grow, Perform, Succeed”
Diversity drives engagement
Toyota’s Culture of Performance
“There's more to
diversity than having
the right faces in the
right places.”
- George Borst
President & CEO, TFS “Harvard Business Review”
November 2012
On Jan-17-2013 TFS issued our inaugural Diversity & Inclusion Bond
TFS mandated diversity & minority-owned firms as “lead underwriters” with all responsibility for distributing bonds and managing deal execution
Elevated the stature of our valued diversity partners within the industry among traditional “big banks,” investors, and potential new talent from larger Wall Street firms & university
Partnered with Lebenthal & Co. and Citi; African-American owned, Hispanic-American owned, serviced-disabled veteran-owned and woman-owned firms were involved & actively participated
Where Diversity & Inclusion and Creativity & Innovation Intersect
