Promethean ACTIVboard Troubleshooting Guide

8/10/2019 Promethean ACTIVboard Troubleshooting Guide

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Promethean ACTIVboard TroubleshootingGuide

Bulbs & Projectors:

What happened: The image on my board is askew?

1. You (or your site coordinator/custodian) might hae to manually ad!ustthe "ro!ector# i$% (1) your "ro!ected image is slightly o& the bottom orto" o$ the board and/or (') it is o& the board to the le$t or to the right.This can be a "roblem ith the ceiling mounted itachi "ro!ectors.

'. *or the All+in+,ne ACTIVboards (A-') ith the orange "ro!ectors# thesu""ort arm can shi$t slightly $rom side to side. You can gentlyre"osition (it does not moe much) the arm to center the image on thescreen.

. You can also ad!ust the eystone. *or the itachi "ro!ectors you illhae to "ress menu to get to 0eystone ad!ustment. *or theanyo/Promethean "ro!ectors# the 0eystone o"tion is on the remotecontrol.

NOT% The "ro!ected image neer com"letely 2lls the hole board. Thereis alays a ga" (small one)

on the sides.

Why is my projector o!erheating?

1. *irst chec0 the 2lters. itachi "ro!ectors should hae their 2lterscleaned eery 133 hours (the timer ill "rom"t you to do so).The orange anyo/Promethean "ro!ectors need both 2lters cleanedabout once a ee0.

'. I$ the "ro!ector 2lter is clean and it is still oerheating (mostly occursith the orange anyo/Promethean "ro!ectors)# contact 4i0e4artindale (567+887# 973+763'# mmartindale:ashoe.01'.n.us).

B "W"#: $irty %lters make projectors o!erheat damage theprojector reduce the bulb li'e and !oid the warranty.


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(ow do ) clean projector %lter?

A$ter installation# "ro!ector maintenance is the res"onsibility o$ the school. Tolimit don+time due to bulb/maintenance issues# it is im"ortant to clean your2lters regularly. The $olloing is a collection o$ resources to hel" youclean your "ro!ector 2lters.

(itachi + It is ital to the li$e o$ your "ro!ector and bulb that you cleanthe 2lters eery 133 hours. ere is more in$ormation on cleaning your"ro!ector 2lter%


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*anyo+Promethean+It is ital to the li$e o$ your "ro!ector and bulbthat you clean the 2lters once a ee0. ere is more in$ormation oncleaning your "ro!ector 2lter%


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Why do ) only get a blue screen projected on my board?

1. 4a0e sure the VGA cable (in most cases it is blue) is "lugged into thecom"uter and the access bo; on the all.

'. You may also need to toggle beteen the monitors to dis"lay yourdes0to" image on both the com"uter screen and the board. To do this#simultaneously "ress the $unction ('n) 0ey and *8 (on P com"uters) orthe $unction ('n) 0ey and *6 (on

'. itachi bulbs are not necessarily interchangeable beteen models.Please ma0e sure that you order the correct bulb $or the model(s) atyour school. ere is a list o$ models and bulbs%


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. I$ you need hel" installing a ne bulb# here are the instructions $or the.P/0123 .
http://washoepd.angellearning.com/AngelUploads/Content/08-mar-promethean/_assoc/757AC5B0C8714F4B81B13964C9FBAF0A/LampReplace_Hit_CP-X260.jpghttp://washoepd.angellearning.com/AngelUploads/Content/08-mar-promethean/_assoc/757AC5B0C8714F4B81B13964C9FBAF0A/LampReplace_Hit_CP-X260.jpg


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8. I$ you need hel" installing a ne bulb# here are the instructions $or the.P/0433.
http://washoepd.angellearning.com/AngelUploads/Content/08-mar-promethean/_assoc/757AC5B0C8714F4B81B13964C9FBAF0A/LampReplace_Hit_CP-X300.jpghttp://washoepd.angellearning.com/AngelUploads/Content/08-mar-promethean/_assoc/757AC5B0C8714F4B81B13964C9FBAF0A/LampReplace_Hit_CP-X300.jpg


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*anyo -

1. It is ital to the li$e o$ your "ro!ector and bulb that you clean the 2ltersonce a ee0. *or more in$ormation on cleaning your "ro!ector 2lter#"lease see the section =How do I clean my projector flter.>

'. I$ you hae an orange *anyo "ro!ector# your bulb in under arranty$or only 53 daysa$ter installation. I$ you are haing trouble and thin0your bulb is still under arranty# contact ?ic0 @ichols ith AdancedClassroom Technology (''8+566# ric0n:act+ol.com).

. I$ your bulb is out o$ arranty you ill hae to order a ne one throughthe BiTech "urchase order system or Adanced Classroom Technologies(633..'73). Prices o$ bulbs are listed on the ducationalTechnologyebsite as ell.

Promethean D

1. It is ital to the li$e o$ your "ro!ector and bulb that you clean the 2ltersonce a ee0. *or more in$ormation on cleaning your "ro!ector 2lter#"lease see the section =How do I clean my projector flter.>

'. I$ you hae an orange Promethean "ro!ector# your bulb in underarranty $or 4333 hoursor three years. I$ you are haing troubleand thin0 your bulb is still under arranty# contact ?ic0 @ichols ithAdanced Classroom Technology (''8+566# ric0n:act+ol.com).

8. I$ you bulb is out o$ arranty you ill hae to order a ne one throughthe BiTech "urchase order system or Adanced Classroom Technologies(633..'73). Prices o$ bulbs are listed on the ducationalTechnologyebsite as ell.

Pens & $ri!er%

Why are my pens 6'ree7ing?6 Why don8t my pens work?

1. 4a0e sure the EB cord (cream colored) is "lugged in. I$ your EB cordhas a booster (loo0s li0e a sna0e salloed a mouse)# the end o$ thecord ith the booster should be closest to the all. I$ you do not hae abooster# it does not matter hich end "lugs into the all or com"uter.
mailto:[email protected]://www.washoe.k12.nv.us/district/departments/educational-technology/promethean-activboard-programhttp://www.washoe.k12.nv.us/district/departments/educational-technology/promethean-activboard-programmailto:[email protected]://www.washoe.k12.nv.us/district/departments/educational-technology/promethean-activboard-programhttp://www.washoe.k12.nv.us/district/departments/educational-technology/promethean-activboard-programmailto:[email protected]://www.washoe.k12.nv.us/district/departments/educational-technology/promethean-activboard-programhttp://www.washoe.k12.nv.us/district/departments/educational-technology/promethean-activboard-programmailto:[email protected]://www.washoe.k12.nv.us/district/departments/educational-technology/promethean-activboard-programhttp://www.washoe.k12.nv.us/district/departments/educational-technology/promethean-activboard-program


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'. A$ter you "lug in# ma0e sure the icon in the tray (bottom right+handcorner o$ the screen ne;t to the time) dis"lays a hiteboard ithout an0. Try all o$ the EB "orts on your com"uter.

. @o 0F tart the so$tare and you are ready to interact

*till not working?

1. Hhen the so$tare starts# clic0 the *upport tab in the


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*o'tware%

(ow do ) load the ".T)=studio so'tware?

1. Insert


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(ow do ) change names in my #andom Name >enerator?

1. You can donload the ?andom @ame Generator by clic0ing onHC< ACTIVboard *li"charts and ?esources $older K Actistudio?esource Mibrary $older K hared Collections $older K *lash *iles $older

K ?andom @ame Generator

'.


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9 @o you hae a or0ing Lash 2le and the 2le to load the student names. ,"en u"

your ,y #esource ibrary. Go to the ,y .ollectionsgrou". Clic0 and drag the

classroom te;t and *lash 2le to the indo.


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If there is something that I could explain better or something that Icould add, please send your suggestionsto ,ike ,artindale EF5/4

Promethean ACTIVboard Troubleshooting Guide

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