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GROWING COACHES Developing Coaching Capability in Your Organization Shawn Button + Sue Johnston
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Transcript of Project world grow coaches
GROWING COACHESDeveloping Coaching Capability
in Your Organization
Shawn Button + Sue Johnston
PLEASE NOTESLIDES ≠ PRESENTATION
• These slides are designed to be viewed in conjunction with human beings talking and interacting with you.
• They may make little sense to you if you were not at the live session.
CUSTOMARY “WHO WE ARE AND WHY LISTEN TO US” SLIDE
Shawn• Agile coach
• Lots of experience with agile adoptions in big organizations
• Software developer
Sue• Professional coach
• Train coaches (ICAgile accredited)
• Communication specialist
• Studying advanced coaching (RRU)
Required cute animal image
The BIG IDEACoaching = GoodLet’s get more of it
OPTIONS DOING DONE
What next?
Find, train+ support
Whygrow
our own?
Why usecoaching?
What iscoaching?
PLEASE HOLD YOUR QUESTIONSUNTIL YOU HAVE ONE
OPTIONS DOING DONE
What next?
Find, train+ support
Whygrow
our own?
Why usecoaching?
What iscoaching?
WHAT IS COACHING? A coach helps people make the best use of their own resources.
This (usually) happens through a structured conversation.
Team and agile coaches have a specific role and skill set.
COACHING IS NOT THE SAME AS TEACHING
Teach:I show you what I know
Coach:I show you what you know
WHAT DOES A COACH DO?
And resists (like crazy) the temptation to tell people what to do!Ask
Reflect
Listen
MYTHS ABOUT COACHING
IF YOU NEED A COACH, THERE MUST BE SOMETHING WRONG WITH YOU
A COACH TELLS YOU WHAT TO DO
IT’S “TOUCHY FEELY” STUFF
Source: Sherpa Coach Study, 2015
OPTIONS DOING DONE
What next?
Find, train+ support
Whygrow
our own?
Why usecoaching?
What iscoaching?
PEOPLE SAY COACHING MAKES THEM MORE EFFECTIVE
Source: International Coach Federation – survey by PWC
ORGANIZATIONS SEE VALUE, TOO
Source: Chartered Institute of Personnel + Development - UK
BUT WAIT – THERE’S MORE!
88% productivity increase when training is supported by coaching
22% increase with training alone
Source: International Personnel Management AssociationSource: International Personnel Management Association
WHAT ABOUT AGILE + TEAM COACHING?
We’re in the darkLittle data about the impactConfusion about what a team coach is/doesWhy do organizations use team + agile coaches?
AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set
©2013 ℎ
AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set
©2013 ℎ
AGILE COACHING COMPETENCY FRAMEWORKAgile coaches have a specific skill set
©2013 ℎ
OPTIONS DOING DONE
What next?
Find, train+ support
Whygrow
our own?
Why usecoaching?
What iscoaching?
WHAT ARE THE ADVANTAGES OF GROWING YOUR OWN INTERNAL COACHES?
WHAT’S THE DOWNSIDE?
WHY WOULD WE GROW OUR OWN INTERNAL COACHES?
• Know organization• Know its systems• Know people • Continuity• Consistency• Confidentiality• Administrative reasons• $$$$$$
Source: David Rock – www.davidrock.net
WHAT’S THE DOWNSIDE? • “Status” concerns• Objectivity• Role conflict• Confidentiality issues• They may leave
OPTIONS DOING DONE
What next?
Find, train+ support
Whygrow
our own?
Why usecoaching?
What iscoaching?
BUILDING INTERNAL COACHING BY THE BOOK
Creating a Coaching Culture by Peter Hawkins
Internal Coaching: The Inside Story by Katharine St. John-Brooks
HOW DOES INTERNAL COACHING GET STARTED?
• Ad hoc coaching driven by individuals
• Managed coaching driven by a champion or sponsor
• Proactive coaching driven by a business need
• Strategic coaching driven by organization’s talent strategy
HOW DID WE GET STARTED?
• External agile coaches came in to train teams in agile frameworks or tech practices
• Also began to coach (and train and mentor) the teams on “soft” skills
• Managers/bosses/execs curious OPPORTUNITY!
WHAT TRAITS DO AGILE COACHES NEED?
HOW DO WE FIND INTERNAL COACHES?
• They volunteer• Lean coffee• Personal contact• Annointed• Interested and passionate• Not necessarily obvious• We can’t predict
HOW DO WE TRAIN INTERNAL COACHES?
• Formal external training• Bring trainers inside for
custom training• Hire people already trained• Reinforce by pairing with
other coaches
Training internal coaches as part of an external coach engagement
REMEMBER THIS STATISTIC?
88% productivity increase when training is supported by coaching
22% increase with training alone
Source: International Personnel Management Association
HOW DO WE SUPPORT INTERNAL COACHES?
• Clear roles• Time to prep• Time to train• Ongoing professional development• Coaching recognized and valued
Find a champion
OPTIONS DOING DONE
What next?
Find, train+ support
Whygrow
our own?
Why usecoaching?
What iscoaching?
What would your organization look like if there were a culture of coaching?
What are you doing so that coaching is encouraged in your organization?
What is one step you will take – personally –to make coaching happen in your organization?
OPTIONS DOING DONE
What next?
Find, train+ support
Whygrow
our own?
Why usecoaching?
What iscoaching?
USEFUL REFERENCESInternal Coaching: The Inside Storyby Katharine St.John-Brooks
Creating a Coaching Cultureby Peter Hawkins
Coaching for Performance (People Skills for Professionals)by John Whitmore
From One to Many: Best Practices for Team and Group Coaching by Jennifer J. Britton
