Project Outcome Panel: User Experiences & Lessons Learned · 2017 plans. Project Outcome &...
Transcript of Project Outcome Panel: User Experiences & Lessons Learned · 2017 plans. Project Outcome &...
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Project Outcome Panel:
User Experiences & Lessons Learned
June 15, 2017
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Today’s Speakers
Julianne RistDirector of Public
Services
Jefferson County
(Colo.) Public Library
Emily PlagmanProject Manager
Public Library
Association
Carrie HerrmannLibrary Director
Boone County (Ky.)
Public Library
Amy MikelCoordinator of
School Outreach
Brooklyn (N.Y.)
Public Library
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What we will cover today
▪ Project Outcome Speed Summary
▪ Panelist Libraries
− Boone County, KY
− Jefferson County, CO
− Brooklyn, NY
▪ Wrap-up & Questions
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If yes – click “Raise Hand” icon
Poll:
Do you consider yourself as being
“new” to Project Outcome?
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About Project Outcome
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Surveys for 7 Service Areas
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Dummy Data
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Free Project Outcome Training Resources
• Getting Started
• Surveys
• Data Collection
• Data Analysis
• Taking Action
• From the Field
Webinar Archives
How to Successfully Roll Out Project Outcome in Your Library
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Project Outcome Roadmap
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Community of Practice
www.projectoutcome.org
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Carrie HerrmannLibrary Director
Boone County (Ky.)
Public Library
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www.bcpl.org
Project Outcome
Boone County (Ky.) Public Library
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Boone County Public Library
Boone County Public Library
Northern Kentucky
Population: 126,000+
Fastest Growing County in Kentucky
5 locations + 1 under construction
Community Center on Wheels
Operating Budget: $7,911,958
FTE Staff: 102 (Total 148)
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Boone County Public Library
Why BCPL Measures Outcomes
• Strategic Plan/Goals
• Improve/Build Partnerships
• Funding Concerns
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Boone County Public Library
How Project Outcome Works
Project Outcomes
Identify Measurement Need & Goals
Survey a Program
Understand & Analyze Results
Communicate Findings
and/or Make Changes
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Boone County Public Library
Have a Plan
• Who decides which programs to survey?
• Who decides when to survey?
• Who administers the surveys to customers?
• Who enters the data?
• Who reviews the data and prepares it for use?
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Boone County Public Library
We MeasuredEarly Childhood Literacy
• Storytime
• Parent/Child Development
• Every Child Ready to Read/School Ready Libraries
• Reading in general
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Boone County Public Library
What We Learned:Early Childhood Literacy
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Boone County Public Library
What We Learned:Early Childhood Literacy
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Boone County Public Library
We Measured Education/Lifelong Learning for Retired Adults
• Homebound Delivery
• Programs at Nursing Homes/Retirement Centers/Senior Centers
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Boone County Public Library
What We Learned:Homebound Delivery
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Boone County Public Library
What We Learned:Homebound Delivery
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Boone County Public Library
What We Learned:Retired Adult Outreach Programs
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Boone County Public Library
What We Learned:Retired Adult Outreach Programs
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Boone County Public Library
Contact MeCarrie Herrmann
859-292-3387
Follow me at:
LinkedIn https://www.linkedin.com/in/carrie-herrmann-3929758/
Twitter https://twitter.com/CarrieHerrmann
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What questions do you have for Carrie?
Please share your questions in chat
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Jefferson County
(Colo.) Public Library
Julianne RistDirector of Public Services
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Population of Service Area: 578,101
Annual Operating
Expenditures: $31,388,971
Number of Libraries: 10
FTE Staff: 208
About JCPL
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Evidence Based Decision Making
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Programs that have used Project Outcome
LibLab Kits
▪ Grant reporting
▪ Pilot Evaluation
▪ Type of kits to add
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Programs that have used Project Outcome
Summer Reading 2016
▪ Over 1000 responses
▪ Changes to program
▪ Credibility when reporting to the Board
▪ Stories that enhance the data
▪ 2017 plans
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Project Outcome & Strategic Planning
2017 Strategic Priority:
1000 Books Before Kindergarten
▪ Pilot evaluation
▪ System-wide implementation Fall 2017
▪ Long-term tracking
▪ Combined with school data – impact on
community
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Strategic Planning
▪ Establish baselines for programs
▪ Used for success measures
▪ Tracking for larger community goals
▪ Benchmarking
▪ Impact on patron’s lives
▪ Credibility
▪ Expertise
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Long-Range Planning
Triad of tools
▪ Edge Initiative
▪ Impact Survey
▪ Project Outcome
Creates a culture of constant
▪ Evaluation
▪ Measurement
▪ Reporting
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Contact information:
Julianne Rist
director of public services
Jefferson County Public
Library
10200 W. 20th Avenue
Lakewood, CO 80215
p 303.275.2236
Contact Info
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What questions do you have for Julianne?
Please share your questions in chat
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Brooklyn (N.Y.)
Public Library
Amy MikelCoordinator of
School Outreach
Emily PlagmanProject Manager
Public Library
Association
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Project
Outcome
For Individual
Projects
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Big Library, Big Changes
Brooklyn Public Library
• One of three public library systems in New York City
• 58 branches, serving 2.5 million residents
• 46% of residents speak a language other
than English at home
• Rapid growth: 100+ new staff hired
over past three years (and still hiring)
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Early Adopter
Why Project Outcome?
• BPL does not have an “official” in-house
outcome measurement system
• Opportunity to pilot for a stand-alone project
overseen by one individual
• Adopted June 2015
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Piloting Outcomes
Visit bklynlibrary.org/teacherlab for more info
Teacher Lab: Library & Research Skills course
• Designed to help educators feel more confident
finding resources for their classrooms
• Summer four-day course
• Online course launches July 2017
… plus, professional learning workshops
offered year-round
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Process & Results
Using Surveys
• Report: Education/Lifelong Learning
• Every educator workshop and course
surveyed as of August 2015
• Attendees must complete paper survey
before receiving their certificate of
attendance (professional credit)
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Feedback
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What worked well?
Ease
• Adaptable for an individual project within BPL
• Surveys easy to create & easy to take
• Simple dashboard to enter and generate reports
Consistent Results
• “Teaching to the test”
• All workshops evaluated against the same scoring system
• Affirmation of project goals
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Grant Award (October 2016)
IMLS Sparks! Ignition Grant for Teacher Lab
Reviewer Feedback
“Ongoing program evaluation will be conducted through ALA's
Project Outcome Tool Kit. I felt that the utilization of this
existing measurement tool was a strength of the proposal.”
“It's great that Project Outcome is being used to assess Teacher
Lab as it's a free and open resource for all libraries to use.”
“The ongoing evaluation using PLA's Project Outcome toolkit
guarantees a high standard in language around the indicators
and process.”
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Evolving Data Collection
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Questions?
Amy Mikel
Coordinator of School Outreach
Teacher Lab Info
www.bklynlibrary.org/teacherlab
IMLS Grants and Funding
www.imls.gov/grants
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Wrap-up &
Questions
Emily PlagmanProject Manager
Public Library
Association
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Join Us @ ALA Annual
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Next Webinar
Project Outcome Two-Year Updates & Discussion
July 20, 1-2 PM Central
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Free Project Outcome Training Resources
• Getting Started
• Surveys
• Data Collection
• Data Analysis
• Taking Action
• From the Field
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Community of Practice
www.projectoutcome.org
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If you haven’t already…
• Sign up on the Project Outcome website
• Browse free training resources
• Continue the conversation on Community of Practice
• Create your surveys!
www.projectoutcome.org
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Questions?
Please share your questions in chat
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Thank you!