SUMMER TRAINING PROJECT REPORT

ON

“To Study the Effectiveness of Employee Involvement & Work Environment in Hero Honda”

AT

HERO HONDA MOTORS LTD.

Submitted By: Mona Bansal Ansal Institute of Technology Enrollment No.:07-AIT-MBA-80

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CONTENTS

Chapter I – The Company

1.1 Company Profile

Chapter II – The Project

2.1 Purpose & Scope of study2.2 Methodology

Chapter III – Collection & Analysis of Data

3.1 Data Collection3.2 Data Analysis

Chapter IV – Findings & Recommendations

4.1 Calculations & Observations4.2 Conclusion4.3 Constraints / Limitations4.4 Recommendations4.5 Suggestions

Chapter V – Annexure

Chapter VI - Bibliography

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PREFACE

This study is undertaken as a requirement for the award of two years full time degree in“Masters of Business Administration” from Ansal Institute of Technology (AIT),Gurgaon (Haryana)

The study was carried out under the guidance of Human Resource Department, HERO HONDA Gurgaon.

The purpose of this study is to know about the ‘various employee involvement activities and Work environment facilities and their impact on employee’s performance, motivation and satisfaction level at HERO HONDA, Gurgaon.

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It may take just formality to deference and hallucinate net of heightened words, to express

Gratitude in favour of a teacher, or an institute but the fact is somewhat different that the

feelings of an obliged heart cannot be put on papers. Always there remains a lot to say but

want of words too. I would like to thank my college for providing this opportunity to prepare

this valuable project.

I take this opportunity to express my sincere gratitude to Mr. Smarajit Banerjee

(D.G.M, HRD), Mrs Divya Jain (Assistant Manager, HRD), Ms Gunjeet Kaur (Senior

Officer, HRD) my mentors who took great pains in going through the each step of my

project and made valuable comments and suggestions, which has helped me to prepare this

project on time.

I also express my gratitude to the honourable Head of my department Prof. M. S. Mamik

and Mr. R.K. Yadav (Placement coordinator).

EXECUTIVE SUMMARY

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1. Define Research problem: effectiveness of Employee Involvement activities & Work Environment facilities

2. Formulation of Objective:

How company engages employees in the work through employee involvement, from which it increase their efficiency & motivation power.

Present level of work environment in plant.

3. Literature Study:

Organizations: Most of the companies doing research or fieldwork on employee involvement/engagement.

Journals: Employee Involvement & Work Environment related topics be published in journals.

4. Hypothesis:

Null Hypothesis: Work environment of the plant & Employee’s Involvement in the various activities affect the employees to increase their efficiency.Alternative Hypothesis: There is no affect on the employees & it does not increase their efficiency.

5. Research Methodology:

Need for the study: To know employee are involving or participating in the organization’s activities, from the work environment of the company employees are happy or not.

Research Design: Exploratory Research Sample Design

Universe: Employee’s (Finite) Population: Gurgaon Sample Size: Grid-51 employees; questionnaire-205 employees Sample Unit: Hero Honda

Scaling Technique: Likert Scale

6. Sampling Design: Stratified Sampling (The population is stratified into a number

non overlapping subpopulation or strata.)

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7. Collection of data: Primary data: Through Survey

Personal interview (Help Desk) Questionnaire

Secondary data: Internet Journals

8. Execution of the project: 20% of the permanent employees were taken in various department i.e. Engine Assembly: 26 Frame Assemble: 40 Maintenance Department: 20 Production & Engineering Department: 10 Aluminum Phase: 25 Paint Shop: 15 Weld Shop: 15 Steel Phase: 15 Press Shop: 5 Gear Phase: 16 Heat treatment: 5 Tools & Equipment: 6 Safety & Environment: 3 Final Inspection: 4

9. Analysis of data: Coding the entire data in Excel Sheet For Grid - used perceptual map For questionnaire – Column, SPSS: One-Way ANOVA (Line), Pie-chart

10. Hypothesis Testing: For testing the hypothesis correlation is used for Questionnaire – II. In which it correlate one factor with other factor, or in other words one variable is dependent and other one is independent.

Chapter I – The Company

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INTRODUCTION

Hero Honda Motors Limited, based in Delhi, India, is the world's largest manufacturer of motorcycles. Hero Honda is a joint venture that began in 1984 between the Hero Group of India and Honda of Japan. It has been the world's biggest manufacturer of 2-wheeled motorized vehicles since 2001, when it produced 1.3 million motorbikes in a single year.

Hero Honda’s Splendor is the world’s largest selling motorcycle. Hero Honda currently rolls out from its three globally benchmarked manufacturing facilities. Two of these are based at Dharuhera and Gurgaon in Haryana and the third state of the art manufacturing facility was inaugurated at Haridwar, Uttrakhand in April 2008.These plants together are capable of producing out 4.4 million units per year.

1.1 COMPANY PROFILE

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“Hero” is the brand name used by the Munjal brothers in the year 1956 with the flagship company Hero Cycles. India's Hero Group and Japan’s Honda Motor Company merged in 19th Jan 1984. Japan has not only created the world's single largest two wheeler company but also one of the most successful joint ventures worldwide.

During the 80s, Hero Honda became the first company in India to prove that it was possible to drive a vehicle without polluting the roads. The company introduced new generation motorcycles that set industry benchmarks for fuel thrift and low emission. A legendary 'Fill it - Shut it - Forget it' campaign captured the imagination of commuters across India, and Hero Honda sold millions of bikes purely on the commitment of increased mileage. Over 19 million Hero Honda two wheelers tread Indian roads today. These are almost as many as the number of people in Finland, Ireland and Sweden put together.

Hero Honda has consistently grown at double digits since inception; and today, every second motorcycle sold in the country is a Hero Honda. Every 30 seconds, someone in India buys Hero Honda's top -selling motorcycle - Splendor. This festive season, the company sold half a million two wheelers in a single month-a feat unparalleled in global automotive history.

VISION

Hero Honda had a dream of making motorcycles that would touch and transform the lives of their customers by giving them a mode of transport that was fuel-efficient, comfortable and

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environment friendly. One that would enhance their efficiency at work, enable them to share moments of joy with their families and add up to a better quality of life.

In a scenario where the customer had a few choices, their vision was to offer the highest quality at a reasonable price, to meet their customer’s expectations, and to exceed them.

Behind the success of Hero Honda, is the saga of teamwork. In the new millennium, they stand committed to innovation, to change, to achieving breakthroughs… to moving forward in the new century, while retaining the values that have been like a beacon in this journey thus far.

MANDATE

Be a world-class manufacturer. Be a market leader. Provide highest level of customer satisfaction. Achieve excellence through teamwork. Create enduring relations with stakeholders.

Company Details

Hero Honda Motors Ltd.

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Type Public company

Founded January 19, 1984 in Gurgaon, Haryana, India

Headquarters New Delhi, India

Key people

Mr. Brijmohan Lall Munjal, Founder

Mr. Brijmohan Lall Munjal, Chairman

Mr. Toshiaki Nakagawa, Joint Managing Director

Mr. Pawan Munjal, Managing Director, CEO

Industry Automotive

Products Motorcycles, Scooters

Revenue Rs.98, 999.60 million

Website www.herohonda.com

KEY MILESTONES

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Milestones1984 Hero Honda Motors Limited established in joint venture with

Honda Motors of Japan, to manufacture motorcycles.

1985 1985 Arrival of the 100 cc Hero Honda Motorcycle.

1991 1991 Hero Honda receives National Productivity Council's Award.

Hero Honda receives the Economic Times - Harvard Business School Association Award against 2 200 contenders.

2004 Hero Honda continues as the World's largest manufacturer of two-wheelers with an annual sales volume of 2.07 motorcycles and a market share of 48%.

Awards & Accolades2006 Hero Honda Achiever won NDTV Profit Car India & Bike India

Awards 2006 for the Motorcycle of the Year and Bike up to 150 cc of the year.

Hero Honda Glamour won NDTV Profit Car India & Bike India Awards 2006 for up to 125 cc of the Year.

2005 Hero Honda's chairman, Mr. Brijmohan Lall Munjal was presented with the "Padma Bhushan," a prestigious award from the Indian government.

2004 Hero Honda awarded as the best governed company in the private

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sector from the Institute of Company Secretaries.

Hero Honda Motors was ranked 3rd in Asia's leading companies award by Far Eastern Economic Review.

2003 Bike Maker of the Year by Overdrive Magazine. Most Respected Company in Automobile Sector by Business World

(January 27, 2003 issue).

Winner of the Review 200 - Asia's Leading Companies Award (3rd Rank amongst the top 10 Indian companies)

2002 Bike Maker of the Year by Overdrive Magazine. Winner of the Review 200 - Asia's Leading Companies Award (4th

Rank amongst the top 10 Indian companies). Entrepreneur of Year Award by Business Standard. Company of the Year of ET Awards for Corporate Excellence. Giants International Award to the Chairman in the field of Business

& Industry.

Business Leadership Award by Madras Management Association.

2001 Entrepreneur of the Year Award by Ernst & Young. Winner of 3 Leave Award for showing Corporate Environment

Responsibility in the Automobile Sector by Center for Science & Environment.

Winner of the Review 200 - Asia's Leading Companies Award (9th Rank amongst the top 10 Indian Companies).

Bike Maker of the Year by Overdrive Magazine

GROWTH

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Hero Honda experienced great growth throughout its early days. The Munjal family started a modest business of bicycle components. By 2002 Hero Group had sold 86 million bicycles producing 16000 bicycles a day. Today Hero Honda has an assembly line of nine different models of motorcycles available. It holds the record for most popular bike in the world by sales for its Splendor model. Hero Honda Motors Limited was established in joint venture with Honda Motors of Japan in 1984, to manufacture motorcycles. It is currently the largest producer of Two Wheelers in the world. It sold 3 million bikes in the year 2005-2006. Recently it has also entered in scooter manufacturing, with its model PLEASURE mainly aimed at girls. HUNK is the latest offering from the HHML stable.

HERO HONDA - POPULAR BIKES

100 CC BIKES

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CD 100 (100 CC) CD SS (100 CC)

CD-DAWN (100 CC) CD DELUXE (100 CC)

SPLENDOR+ (100 CC) SUPER SPLDR (100 CC)

PASSION PLUS (100 CC)

100 CC SCOOTERS

PLEASURE (100 CC)

125 CC BIKE

SPLENDOR NXG (125 CC)

150 CC BIKES

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GLAMOUR (150 CC) GLAMOUR FI (150 CC)

ACHIEVER (150 CC) CBZ-XTREME (150 CC)

HUNK (150 CC)

223 CC BIKE

KARIZMA (223 CC)

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KEY POLICIES

At Hero Honda, their goal is not only to sell people a bike, but also to help them every step of the way in making their world a better place to live in. Besides its will to provide a high-quality service to all of its customers, Hero Honda takes a stand as a socially responsible enterprise respectful of its environment and respectful of the important issues.

Hero Honda has been strongly committed not only to environmental conservation programmers but also expresses the increasingly inseparable balance between the economic concerns and the environmental and social issues faced by a business. A business must not grow at the expense of mankind and man's future but rather must serve mankind.

HERO HONDA MOTORCYCLES/SCOOTERS

Model Capacity Production Ratio(Q1/2007)

Hero Honda Achiever 150 CC 0.35%

Hero Honda CD Dawn 100 CC 23%

Hero Honda CD Deluxe 100 CC -

Hero Honda CD 100 100 CC -

Hero Honda CD 100 SS 100CC -

Hero Honda Pleasure

Hero Honda Glamour Glamour

Glamour - FI

100CC

150CC

150CC

2%

8%

Hero Honda Karizma 223 CC 1%

Hero Honda Passion Plus 100 CC 17%

Hero Honda Splendor Splendor + Super Splendor

Splendor NXG

100CC

125 CC44%

Hero Honda CBZ X-TREME 150CC 5%

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"We must do something for the community from whose land we generate our wealth." A famous quote from Worthy Chairman Mr. Brijmohan Lall Munjal.  

There are basic policies which are used by HERO HONDA, Some are -:

Environment Policy- Committed to demonstrate excellence in environmental performance on a continual basis.

Quality Policy- Excellence in quality is the core value of Hero Honda's philosophy. Safety Policy- Hero Honda is committed to safety and health of its employees and

other persons who may be affected by its operations.

PRO (Primary Research Objective) To study and analyze the effectiveness of Employee Involvement and Work Environment.

SRO (Secondary Research Objective)

To study the various employee involvement activities in the organization. To map the perception of employees towards various Employee Involvement

activities To find the impact of Employee Involvement activities in the organization. To study the various work environment facilities of the organization. To analyze the Work Environment facilities for the employees.

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Chapter II – The Project

2.1 Purpose & Scope of Study

To know whether employees are involving or participating in the organization activities, their work environment (physical) & from them they are getting any benefit or not.

Secondary Research

EMPLOYEE INVOLVEMENT

Employee involvement is making employees to work with not only with their minds and bodies but also with ‘HEARTS’. When somebody puts heart and soul into work, he creates a congenial atmosphere where organizational and individual goals can be achieved more effectively.

What is Employee Involvement?

Employee involvement is creating an environment in which people have a decision and actions that affect their jobs.

A variety of management practice centered on empowerment & trust that are designed to increase employee commitment to organizational objectives and performance improvement. It is often used interchangeably with employee participation, but employee involvement practices tend to take place at individual or workgroup level, rather at higher decision making levels.

Processes or programs designed to fully integrate employees into our organization in a positive way so they feel part of the team.

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For employee involvement it is necessary that employee must have-:

o Commitmento Satisfactiono “Say, Stay, Strive”o Creativityo Idea generationo Participation in planningo Decision-making & continuous improvement activities

Note: How to involve employees in decision making process and continuous improvement activities: We can use such methods as suggestion systems, manufacturing cells, work teams, continuous improvement meetings, Kaizen (continuous improvement) events, corrective action processes, and periodic discussions with the supervisor.

Key Drivers of Involvement

It encompasses training development & career, immediate management, cooperation, work environment, equal opportunity & fair treatment, leadership, performance management, health & safety, job satisfaction, work –life balance, communication, compensation, benefits, commitment, family-friendliness, fun & social activities.

Forms of employee involvement

Direct Indirect

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Direct forms of involvement are where employees are in some way directly involved in their immediate place of work, whereas indirect or representative participation is where some notion of a representative structure is involved. Common forms of direct employee involvement include team briefings, suggestion schemes, job enrichment, job design, autonomous working groups, quality of working life programmes and attitude surveys. Indirect forms of participation include works councils, quality circles, board representation, involvement groups and task forces.

Employee Involvement in Hero Honda

Hero Honda involves their employee by doing various activities in the company. They engaged employees in their work by some attributes, from which employee feel as part of the team. Employee Involvement is the key to success. These are:

Suggestion Schemes Cross Functional Teams External Competition: Participation in international & national competition Participation in various internal competitions like debate, speech, poem, slogan. Reaching out to Families. Plant Library – Adhayan

PROCESS OF EMPLOYEE INVOLVEMENT

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Work Environment

The purpose of work environment is to establish and maintain physical working conditions and to provide resources that allow individuals workgroups to perform their efficiently and without unnecessary distractions.

Establishing an effective work environment begins with identifying the physical environment and resources needed to perform committed work. An appropriate physical environment and personal workspace are provided for individuals and work groups to perform their assigned responsibilities. Improvements to the effectiveness of the work environment are identified and prioritized. Within reasonable boundaries, high priority improvements are implemented. Environmental conditions that would degrade or endanger

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the health or safety of the workforce are eliminated. Distractions in the work environment are identified and minimized.

Safety Policy of Hero Honda

Hero Honda is committed to safety and health of its employees and other persons who may be affected by its operations. They believe that the safe work practices lead to better business performance, motivated work force and higher productivity.They create a safety culture in the organization by:

Integrate safety and health matters in all our activities. Ensuring compliance with all applicable legislative requirements. Empowering employees to ensure safety in their respective work places. Promoting safety & health awareness amongst employees, suppliers and contractors. Continuous improvements in safety performance through precautions besides

participations & training of employees.

Quality Policy

Excellence in quality in the core value of Hero Honda’s philosophy. We are committed at all levels to achieve high quality in whatever we do, particularly in our products and services which will meet and exceeded customer’s growing aspirations through:

Innovation in products processes and services. Continuous improvements in our total quality management system. Teamwork & responsibility.

Environment Policy

They are committed to demonstrate excellence in their environmental performance as continual bases as an intrinsic element of our corporate philosophy.

Integrate environmental attributes & cleaner production in all our business processes & practices with specific consideration to substitute of hazardous chemicals where viable & strengthen the greening of supply chain.

Continue product innovations to improve environmental compatibility.

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Comply with all applicable environmental legislation & also controlling our environmental discharges through the principals of “ALARA” ( as low as reasonably achievable)

Institutionalize resource conservation in particular in the areas of oil, water, electrical energy paints& chemicals.

Enhance environmental awareness of our employees, dealers & vendors, while promoting their environment in ensuring sound environmental management.

2.2 Methodology

Research Methodology

Research Design ------ Exploratory Research

Exploratory Research: Exploratory Research is conducted into an issue or problem where there are few or no earlier studies to refer to. The focus is on gaining insights & familiarity for later investigation. It is used principally to gain a deeper understanding of something.

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Scaling Method---- Likert Scale

Likert Scale: A measure of attitudes designed to allow respondents to indicate how strongly they agree or disagree with carefully constructed statements that range from very positive to very negative toward an attitudinal object.

The Rating used in Likert Scale is as

1 – Strongly Disagree 3 – Neither agree nor disagree 5 – Strongly Agree

2 – Disagree 4 – Agree

SAMPLING METHOD--- Stratified Random Sampling

In stratified sampling, simple random sub samples are drawn from within different strata that are more or less equal on some characteristic.

Different strata were formed on the basis of department wise in which different grades were taken in the organization.

LC – LK Operator

C2 – C4 Support Staff (Asstt., Asstt-II, Sr. Asstt.)

E1 – E2 Junior Staff (Supervisor, Junior Officer)

E3 – E5 Officers (Asstt. Officer/Asstt. Engg., Officer/Engg., Sr. Officer/Sr.Engg)

M1 – M2 Asstt. Manager, Deputy Manager

M3 & Above Manager, Sr. Manager, AGM

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From the different strata mentioned above, analysis was done. Department - wise analysis, Grade - wise analysis, and overall analysis.

Method of data Collection

Primary Research (open ended) questionnaire, one to one interaction with employees’, help desk.

Secondary Research (internet, books, journals, reading material from HHG) understand the topic, HHG culture, & processes.

Questionnaire – I: Grid (51 Employees)

DepartmentsFrom

strengthAprox.dept strength %

Engine Assembly: 7 111 6%

Frame Assembly 8 204 4%

Maintenance Deptt: 3 65 5%Production & Engineering Deptt: 5 40 13%

Aluminum Phase: 7 143 5%Paint Shop: 3 88 3%Weld Shop: 3 88 3%Steel Phase: 3 82 4%

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Press Shop: 2 22 9%Gear Phase: 3 87 3%

Tools & Equipment: 2 33 6%Safety & Environment: 1 5 20%

Final Inspection: 2 21 10%Heat Treatment 2 23 9%

Total 51 1012

Questionnaire – II: 205 Employees

Departments

20% from the

strength

Appropriate department

strength & % 

Engine Assembly: 26 111 23%Frame Assembly 40 204 20%Maintenance Deptt: 20 65 31%Production & Engineering Deptt: 10 40 25%Aluminum Phase: 25 143 17%Paint Shop: 15 88 17%Weld Shop: 15 88 17%

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Steel Phase: 15 82 18%

Press Shop: 5 22 23%

Gear Phase: 16 87 18%Tools & Equipment: 6 33 18%Safety & Environment: 3 5 60%Final Inspection: 4 21 19%Heat Treatment 5 23 22%  205 1012

Primary Research

Chapter III – Collection & Analysis of Data

3.1 Data collection

This chapter deals with the analysis of data or in other words, is the main body of the project. The feedback was taken from the employees by conducting the survey, making the

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respondents to fill the questionnaire (Annexure-I, Annexure-II). The respondents gave various suggestions during the survey that helped us in the analysis.

Questionnaire is divided into stages i.e.

1st Discriminant Analysis ------ It’s a mathematical approach designed to describe consumer/employees perception of an object or activity on series of special map. So that the relationship between objects can see easily. It is an attribute-based approach of mapping perception.

2nd Descriptive Analysis ------- It is a study which describes each characteristics of a particular individual or a group. i.e.

Department wise Grade wise

Overall analysis

Questionnaire-I

Discriminant Analysis

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Employee Involvement = fn (Fun/enjoyment+Knowledge+participation)

3.2 Data Analysis

In 1st Quadrant attributes, which are covered in circle, are moving around to CFT & Quality Circle is fully satisfied by the employees.

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Quality

circle

2nd QuadrantTeamwork

Fun/enjoyment

Relaxation

Motivation

Decision-making

ParticipationSelf-development

Creativity

Knowledge

Phy. Activ.

Suggestion Schemes

Morning Meeting

Festivals

Library

CFT’s

Family Involvement

1st Quadrant

4th Quadrant 3rd Quadrant

From Activities:Quality circles, CFT’s, Suggestion schemes, Morning stand up meeting, Library, Festivals all these activities are doing well, from these-employees are satisfy but dis-satisfied from open house, picnic/tours.

From Attributes:Employees’ getting Knowledge, Self-development, Team work, Participation, Awareness & Motivation they all are moving around these activities but somewhere lacking from decision-making & family involvement.

Recommendation:

Employees’ are not aware about the open house, so programs should run by the organization to give them proper knowledge.

Family involvement, picnic/tours is necessary.

Suggestions:

As per the analysis of questionnaire-

There is a need to improve some activities of CFT. From personal interview & grid we recognize that picnic/tours are prominent to

engaged employees in the work, where family get involved deeply which is very important for employees’ as well as for company to increase their efficiency.

People are concerned for knowledge, teamwork and self-development so activities should be there to increase these attributes.

Questionnaire-II: CODINGDescriptive Analysis

Department Wise

Note:

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SCALE1 Strongly Disagree

2 Disagree

3 Neither agree nor disagree

4 Agree

5 Strongly Agree

DEPARTMENTS&E Safety & Environment

EA Engine Assembly

P&E Production & Environment

MD Maintenance Department

HT Heat Treatment

PS Press Shop

WS Weld Shop

SP Steel Phase

PS Press Shop

AP Aluminum Phase

FI Final Inspection

T&E Tools & Equipment

GD Gear Department

FA Frame Assembly 1. Following areas of organization are cleaned regularly: I.e. floors, benches/chairs & passages

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2. Following areas are painted & varnished regularly: I.e. walls, passages, doors & windows

3. Disinfectants are used for keeping the factory clean

4. Sweepers employed for keeping the washroom clean are performing their duty well

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5. Sweepers use detergents for cleaning the toilets

6. There are proper arrangements for disposal of waste &effluents

7. There is adequate ventilation facility for circulation of fresh air

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8. There is suitable temperature at your workplace

9. There is a proper arrangement to avoid inhalation of dust etc.

10. There is sufficient space for every worker at the work place

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11. There is sufficient & suitable lighting at your work place

12. There is an effective arrangement for drinking water

13. There is facility of cold drinking water during hot weather

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14. Drinking water points are placed away from prohibited places

15. There is suitable place for keeping workers clothing (locker room)

16. There is proper first-aid & medical services

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17. Canteen serves foodstuff at subsidized rate

18. Canteen serves quality foodstuff

19. There is rest area around your workplace

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20. The company timely provides uniform

21. Pair of shoes timely given by the company

22. There is a comfortable work environment at your workplace

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23. There is complaint resolution procedure in the company

24. Following CFT's are working in the company at satisfactory level

25. There should be an introduction of new activities by CFT

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26. Employee involvement activities motivate the employees

27. Various activities of employee involvement enhance your efficiency

28. You are satisfied with suggestion token gifts

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29. There is a varied collection of books in the library

30. Employees get equal chance to participate in the employee involvement activities

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These departments are not satisfied with various factors i.e.

S.No. Factors Department Prominent Parameter

1. Inhalation of dust Heat Treatment Disagree2. Suitable Temperature Frame Assembly Disagree

Steel Phase DisagreeMaintenance Department

Disagree

Engine Assembly DisagreeHeat Treatment Strongly

Disagree3 Ventilation of Fresh air Engine Assembly Disagree

Maintenance Department

Disagree

Heat Treatment DisagreeSteel Phase DisagreeFrame Assembly Disagree

4 Disposal of waste & effluents Engine Assembly DisagreeSteel Phase Disagree

Engine Assembly is the main department that is not satisfied with the work environment of the company & they are not involved in the employee involvement.

Grade Wise

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Means Plots

1. Following areas of organization are cleaned regularly: I.e. floors, benches/chairs & passages

2. Following areas are painted & varnished regularly: I.e. walls, passages, doors & windows

3. Disinfectants are used for keeping the factory clean

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4. Sweepers employed for keeping the washroom clean are performing their duty well

5. Sweepers use detergents for cleaning the toilets

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6. There are proper arrangements for disposal of waste & effluents

7. There is adequate ventilation facility for circulation of fresh air

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8. There is suitable temperature at your workplace

9. There is a proper arrangement to avoid inhalation of dust etc.

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10. There is sufficient space for every worker at the work place

11. There is sufficient & suitable lighting at your work place

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12. There is an effective arrangement for drinking water

13. There is facility of cold drinking water during hot weather

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14. Drinking water points are placed away from prohibited places

15.There is suitable place for keeping workers clothing (locker room)

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16. There is proper first-aid & medical services

17. Canteen serves foodstuff at subsidized rate

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18. Canteen serves quality foodstuff

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19. There is rest area around your workplace

20. The company timely provides uniform

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21. Pair of shoes timely given by the company

22. There is a comfortable work environment at your workplace

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23. There is complaint resolution procedure in the company

24. Following CFT's are working in the company at satisfactory level

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25. There should be an introduction of new activities by CFT

26. Employee involvement activities motivate the employees

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27. Various activities of employee involvement enhance your efficiency

28. You are satisfied with suggestion token gifts

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29. There is a varied collection of books in the library

30. Employees get equal chance to participate in the employee involvement activities

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Now we analysis grade wise, where some grades are not agree with some factors.

S.No. Factors Grade Prominent Parameter

1. Disposal of waste & effluents LI Disagree2. Ventilation of fresh air LJ Disagree

LD DisagreeLE Disagree

3. Temperature C4 DisagreeLI DisagreeLE Disagree

4. Inhalation of dust LE DisagreeLI DisagreeC4 DisagreeE4 Disagree

5. Drinking water LI Disagree6. Locker room LI Disagree

C2 DisagreeC4 Disagree

7. Medical service C4 DisagreeLE Disagree

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Overall Analysis

Q1. Following areas of organization are cleaned regularly: I. e. floors, benches/chairs, & passages Frequency Percent Cumulative PercentStrongly disagree 22 10.7 10.7Disagree 17 8.3 19.0Neither agree nor disagree 41 20.0 39.0Agree 96 46.8 85.9Strongly agree 29 14.1 100.0Total 205 100.0

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Q2. Following areas are painted & varnished regularly: I.e. walls, passages, doors & windows Frequency Percent Cumulative PercentStrongly disagree 15 7.3 7.3Disagree 17 8.3 15.6Neither agree nor disagree 46 22.4 38.0Agree 94 45.9 83.9Strongly agree 33 16.1 100.0Total 205 100.0

Q3. Disinfectants are used for keeping the factory clean Frequency Percent Cumulative PercentStrongly disagree 16 7.8 7.8Disagree 16 7.8 15.6Neither agree nor disagree 54 26.3 42.0Agree 84 41.0 82.9Strongly agree 35 17.1 100.0Total 205 100.0

Q4. Sweepers employed for keeping the washroom clean are performing their duty well Frequency Percent Cumulative PercentStrongly disagree 11 5.4 5.4Disagree 31 15.1 20.5

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Neither agree nor disagree 40 19.5 40.0Agree 82 40.0 80.0Strongly agree 41 20.0 100.0Total 205 100.0

Q5. Sweepers use detergents for cleaning the toilets Frequency Percent Cumulative PercentStrongly disagree 13 6.3 6.3Disagree 26 12.7 19.0Neither agree nor disagree 50 24.4 43.4Agree 75 36.6 80.0Strongly agree 41 20.0 100.0Total 205 100.0

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Q6. There are proper arrangements for disposal of waste & effluents Frequency Percent Cumulative PercentStrongly disagree 16 7.8 7.8Disagree 28 13.7 21.5Neither agree nor disagree 44 21.5 42.9Agree 72 35.1 78.0Strongly agree 45 22.0 100.0Total 205 100.0

Q7. There is adequate ventilation facility for circulation of fresh air Frequency Percent Cumulative PercentStrongly disagree 23 11.2 11.2Disagree 36 17.6 28.8Neither agree nor disagree 50 24.4 53.2Agree 70 34.1 87.3Strongly agree 26 12.7 100.0Total 205 100.0

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Q8. There is suitable temperature at your workplace Frequency Percent Cumulative PercentStrongly disagree 33 16.1 16.1Disagree 26 12.7 28.8Neither agree nor disagree 39 19.0 47.8Agree 80 39.0 86.8Strongly agree 27 13.2 100.0Total 205 100.0

Q9. There are proper arrangements to avoid inhalation of dust etc. Frequency Percent Cumulative PercentStrongly disagree 25 12.2 12.2Disagree 30 14.6 26.8Neither agree nor disagree 34 16.6 43.4Agree 66 32.2 75.6Strongly agree 50 24.4 100.0Total 205 100.0

Q10. There is sufficient space for every worker at the work place

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Frequency Percent Cumulative PercentStrongly disagree 11 5.4 5.4Disagree 18 8.8 14.1Neither agree nor disagree 47 22.9 37.1Agree 79 38.5 75.6Strongly agree 50 24.4 100.0Total 205 100.0

Q11. There is sufficient & suitable lighting at your work place Frequency Percent Cumulative PercentStrongly disagree 5 2.4 2.4Disagree 14 6.8 9.3Neither agree nor disagree 32 15.6 24.9Agree 88 42.9 67.8Strongly agree 66 32.2 100.0Total 205 100.0

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Q12. There is an effective arrangement for drinking water Frequency Percent Cumulative PercentStrongly disagree 8 3.9 3.9Disagree 10 4.9 8.8Neither agree nor disagree 44 21.5 30.2Agree 82 40.0 70.2Strongly agree 61 29.8 100.0Total 205 100.0

Q13. There is facility of cold drinking water during hot weather Frequency Percent Cumulative PercentStrongly disagree 6 2.9 2.9Disagree 9 4.4 7.3Neither agree nor disagree 39 19.0 26.3Agree 80 39.0 65.4Strongly agree 71 34.6 100.0Total 205 100.0

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Q14. Drinking water points are placed away from prohibited places Frequency Percent Cumulative PercentStrongly disagree 16 7.8 7.8Disagree 14 6.8 14.6Neither agree nor disagree 53 25.9 40.5Agree 67 32.7 73.2Strongly agree 55 26.8 100.0Total 205 100.0

Q15. There is suitable place for keeping workers clothing (locker room) Frequency Percent Cumulative PercentStrongly disagree 23 11.2 11.2Disagree 8 3.9 15.1Neither agree nor disagree 32 15.6 30.7Agree 75 36.6 67.3Strongly agree 67 32.7 100.0Total 205 100.0

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Q16. There is proper first-aid & medical services Frequency Percent Cumulative PercentStrongly disagree 13 6.3 6.3Disagree 21 10.2 16.6Neither agree nor disagree 40 19.5 36.1Agree 73 35.6 71.7Strongly agree 58 28.3 100.0Total 205 100.0

Q17. Canteen serves foodstuff at subsidized rate Frequency Percent Cumulative PercentStrongly disagree 15 7.3 7.3Disagree 17 8.3 15.6Neither agree nor disagree 48 23.4 39.0Agree 69 33.7 72.7Strongly agree 56 27.3 100.0Total 205 100.0

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Q18. Canteen serves quality foodstuff Frequency Percent Cumulative PercentStrongly disagree 12 5.9 5.9Disagree 23 11.2 17.1Neither agree nor disagree 56 27.3 44.4Agree 78 38.0 82.4Strongly agree 36 17.6 100.0Total 205 100.0

Q19. There is rest area around your workplace Frequency Percent Cumulative PercentStrongly disagree 14 6.8 6.8Disagree 13 6.3 13.2Neither agree nor disagree 25 12.2 25.4Agree 85 41.5 66.8Strongly agree 68 33.2 100.0Total 205 100.0

Q20. The company timely provides uniform

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Frequency Percent Cumulative PercentStrongly disagree 2 1.0 1.0Disagree 7 3.4 4.4Neither agree nor disagree 27 13.2 17.6Agree 82 40.0 57.6Strongly agree 87 42.4 100.0Total 205 100.0

Q21. Pair of shoes timely given by the company Frequency Percent Cumulative PercentStrongly disagree 7 3.4 3.4Disagree 9 4.4 7.8Neither agree nor disagree 26 12.7 20.5Agree 71 34.6 55.1Strongly agree 92 44.9 100.0Total 205 100.0

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Q22. There is a comfortable work environment at your workplace Frequency Percent Cumulative PercentStrongly disagree 18 8.8 8.8Disagree 13 6.3 15.1Neither agree nor disagree 40 19.5 34.6Agree 82 40.0 74.6Strongly agree 52 25.4 100.0Total 205 100.0

Q23. There is complaint resolution procedure in the company Frequency Percent Cumulative PercentStrongly disagree 19 9.3 9.3Disagree 19 9.3 18.5Neither agree nor disagree 36 17.6 36.1Agree 86 42.0 78.0Strongly agree 45 22.0 100.0Total 205 100.0

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Q24. Following CFT's are working in the company at satisfactory level Frequency Percent Cumulative PercentStrongly disagree 13 6.3 6.3Disagree 21 10.2 16.6Neither agree nor disagree 34 16.6 33.2Agree 98 47.8 81.0Strongly agree 39 19.0 100.0Total 205 100.0

Q25. There should be an introduction of new activities by CFT Frequency Percent Cumulative PercentStrongly disagree 21 10.2 10.2Disagree 14 6.8 17.1Neither agree nor disagree 35 17.1 34.1Agree 82 40.0 74.1Strongly agree 53 25.9 100.0Total 205 100.0

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Q26. Employee involvement activities motivate the employees Frequency Percent Cumulative PercentStrongly disagree 11 5.4 5.4Disagree 15 7.3 12.7Neither agree nor disagree 41 20.0 32.7Agree 89 43.4 76.1Strongly agree 49 23.9 100.0Total 205 100.0

Q27. Various activities of employee involvement enhance your efficiency Frequency Percent Cumulative PercentStrongly disagree 13 6.3 6.3Disagree 17 8.3 14.6Neither agree nor disagree 42 20.5 35.1Agree 102 49.8 84.9Strongly agree 31 15.1 100.0Total 205 100.0

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Q28. You are satisfied with suggestion token gifts Frequency Percent Cumulative PercentStrongly disagree 30 14.6 14.6Disagree 8 3.9 18.5Neither agree nor disagree 57 27.8 46.3Agree 79 38.5 84.8Strongly agree 31 14.6 99.4Total 205 100.0

Q29. There is a varied collection books in the library Frequency Percent Cumulative PercentStrongly disagree 7 3.4 3.4Disagree 10 4.9 8.3Neither agree nor disagree 40 19.5 27.8Agree 105 51.2 79Strongly agree 43 21.0 100Total 205 100

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Q30. Employees get equal chance to participate in the employee involvement activities Frequency Percent Cumulative PercentStrongly disagree 19 9.3 9.3Disagree 8 3.9 13.2Neither agree nor disagree 37 18.0 31.2Agree 96 46.8 78.0Strongly agree 45 22.0 100.0Total 205 100.0

Overall Analysis:

From Overall Analysis of Work Environment & Employee Involvement we recognized that all the activities are doing at a satisfactory level.

Only employees are getting problem in Ventilation & Circulation of fresh air where only 46.8% [strongly agree (12.7%) + agree (34.1%)] of employees are satisfied, 24.4% neither agree nor disagree, which shows that employees are not satisfied up to that extent.

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Chapter IV – Findings & Recommendations

4.1 Calculation & Observation

Correlation Analysis

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Correlation

Q1. Disinfectants are used for keeping the factory cleanQ2. Sweepers employed for keeping the washroom clean are performing their duty wellCo-efficient of correlation (r) = 0.638Interpretation: The above two statement are positively associated with each other up to an extent given by r=0.638. So, Sweepers perform their duty well by using disinfectants for keeping the factory clean.

Q3. Various activities of employee involvement enhance the efficiency.Q4. Employee involvement activities motivate the employees.Co-efficient of correlation (r) = 0.789Interpretation: The value of (r) i.e. 0.789 shows a positive correlation between the above two statements. Thus, employee involvement activities motivate the employees up to high extent, which increase their efficiency.

Hence, the result is satisfying the assumption. So our null hypothesis is true or accepted.

Q5. Sweepers use detergents for cleaning the washroom.Q6. Sweepers employed for keeping the washroom clean are performing their duty well.Co-efficient of correlation (r) = 0.672Interpretation: There is a positive correlation between the above two statements which is given by r = 0.672. Therefore, sweepers perform their duty well by using detergents for cleaning the washroom.

Q7. There are proper arrangements for disposal of waste & effluents.Q8. There are proper arrangements to avoid inhalation of dust etc.Co-efficient of correlation (r) = 0.367Interpretation: Positive correlation of 0.367. But it indicates that proper arrangement for disposal of waste & effluents are not there which show there is dust in the departments.So, appropriate arrangement should be there to avoid waste & effluents to avoid inhalation of dust.

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4.2 Conclusion:

Employee involvement is based upon the recognition that the success of any organization is determined to a significant extent by the contribution of its employees. Employee involvement programmers therefore seek to facilitate the involvement (or participation) of employees in the company.

"If one were to analyze the work patterns, nothing much separates one individual from another, and an employee is as good or as bad as the opportunity and the environment he gets to work. A conducive work environment, where every individual employee is seen as a leader, actually helps build better organization.

Today most of the organization have realized that a satisfy employee is not necessarily the best’ employee in terms of loyalty and productivity. It is and engaged’ employee who is intellectually and emotionally bound with the organization, feels passionately about its goals and is committed towards its values. HHG conducts such activities to engage or involve its employees and provides a good work environment so that its people can be happy and most important satisfies. People get equal chance to participate in the activities. They are involved in the activities other than work. A comfortable work environment is there where every employee feels comfy.

4.3 Limitations

Translate the grid & questionnaire in Hindi. Problem in convincing the employees’ regarding survey to fill the grid & questionnaire. Some employees’ are not supporting in the survey.

Few employees’ were refusing to fill the questionnaire because they are in fear, with HR Department.

4.4 Recommendations:

Press Shop : Facility of locker is provided to the contractor.

Weld Shop : (CFT) Management committee must work on quality of activity not quantity.

Steel Phase: Shoes is not given to the permanent employees.

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Tools & Equipment: Related to habits (questionnaire should be there. E.g.-whether you are using dustbins or not), Awareness should be there or give training related to manners & etiquettes.

Frame Assembly:

o Complaint resolution procedure is not up to date there should be a weekly resolution process.

o Swasthya CFT arrange its activities to regular employees (it should cover all the employees)

o There is no proper exhaust system in production hall; by that humidity level is very high at work place.

o Quality circle participants for international convention – minimum of members should there & above.

o Quality circle member’s maximum 5 members for each circle.o The temperature variation should be maintained according to atmosphere temperature.o Organization should have enjoyable workplace & healthy relationship at all.o Rest area should be provided near sub-assembly areas, not far away. So that to

consume rest time timely.o Hospitality facilitieso Appropriate platform is there to put your problem in front of management.o Response should be given towards problem.

4.5 Suggestions:

Steel Phase & Gear Phase should be cleaned regularly. A very unpleasant smell is coming from canteen where drinking facility is provided.

Chapter V – Annexure

Annexure – I (Questionnaire – I)

FEATURES OF AN IDEAL EMPLOYEE INVOLVEMENT PROGRAM

  How many marks will you give out of 5 to these parameters?

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  Here 1=very poor ;2=poor ;3=neither poor nor good ; 4=good and 5 = very good

S.n

o Employee involvement activities/attributes

family involvement

fun/ enjoyment

relaxation/ stress relief

physical activities

knowledge awareness teamworkdecision making

creativity/ innovation

participationself development

motivation

1 Suggestion schemes                        

2 CFTs                        

3

External competitions(national &international competitions)

                       

4Reaching out to families(Hum tum aur Hero Honda)

                     

5 picnics/tours                        

6festival celebrations/ get together

                       

7 QC                        

8 Library                        

9Morning stand up meetings

                       

10Monthly communication Meet

                       

11 Open House                        

Annexure – II (Questionnaire – II)

QUESTIONNAIREDepartment- Grade-

INSTRUCTION- please fill this questionnaire. Here 1=strongly disagree; 2=disagree; 3=neither agree nor disagree; 4=agree; 5=strongly agree

S.NO. STATEMENT 1 2 3 4 5

Section A

1 Following areas of organization are cleaned regularly          

  Floors          

  Benches/chairs          

  Passages          

2 Following areas are painted and varnished regularly          

  Walls          

  Passages          

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  Doors and Windows          

3 Disinfectants are used for keeping the factory clean          

4 Sweepers employed for keeping the washroom clean performing their duty well          

5 Sweeper use detergents for cleaning the toilets          

6 There are proper arrangements for disposal of waste and effluents          

7 There is adequate ventilation facility for circulation of fresh air          

8 There is suitable temperature at your workplace          

9 There is proper arrangements to avoid inhalation and accumulation of dust, fumes and other impurities          

10 There is sufficient space for every worker at the work place          

11 There is sufficient and suitable lighting at your work place          

12 There is effective arrangements for drinking water          

13 There is facility of cold drinking water during hot weather          

14 Drinking water points are placed away from prohibited places like wash room etc          

15 There is suitable place for keeping workers clothing (locker room)          

16 There is proper first-aid and medical services          

17 Canteen serves food stuff at subsidized rate          

18 Canteen serves quality food stuff          

19 There is rest area in the company          

20 Uniform is timely provided by the company          

21 Pair of shoes timely given by the company          

22 There is a comfortable work environment at your work place          

23 There is complaint resolution procedure in the company          Section B

1 Following CFT's are working in the company at satisfactory level            ABHIVYAKTI          

  JAGRATI            JIGYASA            KHEL          

  KUBER            SANTUSHTI            SWASTHYAY          2 Do you want some addition in the activities of CFT          3 Do you think Employee involvement activities motivate the employees          4 Various activities of employee involvement enhance your efficiency          

5 You are satisfied with suggestion token gifts          6 Are you satisfied with different kinds of books in the library          7 Employees get equal chance to participate in the employee involvement activities          

Suggestions (if any)

Thank you so much for spending your valuable and precious time.

Chapter VI – BIBLIOGRAPHY

A. www.google.com B. www.herohonda.com

Live project is prepared by-C. Questionnaire D. One to one interaction with people E. Observation

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