Project on PNB

8/4/2019 Project on PNB

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PSP Area, Plot No. 1, SSECTORECTOR- 22, R- 22, ROHINIOHINI, D, DELHIELHI- 110086- 110086

ACKNOWLEDGEMENT

It has been a subject of great honor for me to have been involved with the pioneer and

versatile organization Punjab National Bank, for the period of eight weeks as a summer

trainee.

I acknowledge my deep indebtness and gratitude to my Mr. D.S. GROVER, Deputy

Manager, Punjab National Bank, Kirti Nagar. His involvement and timely guidancethroughout the project, review and feedback has made this report possible.

I am also grateful to all other colleagues who helped me time and again during my

training period and for providing me with guidance and encouragement throughout the

project.

I would like to thankMr. Jitender, Faculty Guide for this Project, who encouraged and

guided me from time to time during my internship.

In the end I would like to thank MR. KAKKAR, Director General, Delhi Institute of

Advanced Studies for providing me with this gainful opportunity.

AAKASH KHURANA

ENROLL. NO: 07614701709

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DECLARATION

The project is submitted to Maharaja Agrasen Institute of Management Studies

(MAIMS), New Delhi, as Summer Training Project for Bachelors in BusinessAdministration, 2009-12. It is the original work done and the information provided in the

study is authentic to the best of my knowledge.

AAKASH KHURANA

ENROLL NO: 07614701709

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EXECUTIVE SUMMARY

Indian Car finance market is growing at very fast pace. Almost 75% of the cars are

financed from different financiers. Banks accounts for 65% and NBFCs accounts for

35% of total car finance market. ICICI is the major player in this segment and accounts

for 25.9% share. My project title is Comparative study customer preferences for car of

car loan of P.N.B with four other banks. It is about understanding the entire car loan

requirement and procedure of the concerned banks. First of all, the detailed study of the

loan disbursement procedure is being done. The banks other than P.N.B selected for the

study are ICICI, SBI, AXIS and OBC.A market research about the customers

preferences and the satisfaction level of customers with car loan facility provided at PNB

is also carried out.In the end, suggestions for improvement are being given so that the

satisfaction level of the customers of the bank improves. Limitations under which

research is being done are also being included.

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TABLE OF CONTENTS

Chapter

No. LIST OF CONTENTS

PAGE NO.

1 Acknowledgement 2

2 Declaration 3

3 Executive Summary 4

4 Introduction 8

5 Industry Profile 9-17

Introduction

SWOT Analysis

Changing Trends

Key issues

10-11

12-13

14-15

16-17

6 Company Profile 18-25

Introduction

Corporate vision & mission

Quality Policy

Organizational Chart

Product And Services

19-20

21

21

22

23-25

7 Car Loan 26-49

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Car Loan Procedure

Car Loan Scheme Of P.N.B

Car Loan Scheme Of Other Banks

ICICI Bank

SBI

AXIS Bank

OBC

27-28

29-39

40-42

43-45

46-47

48-49

8 Research Methodology 50-53

Research objective

Nature Of Research Research Design

Sampling

Data Collection Methods

51

5151

52

52-53

9 Analysis and Findings 54-69

10 Conclusion 70-71

11 Suggestions 72-73

12 Limitations 74-75

11 Appendix 76-79

12 Bibliography 80-81

Appraisal Form

Evaluation Sheet

Attendance Sheet

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LIST OF CHARTS

S.NO PARTICULRS PAGE NO

1 Individuals who had taken car loan 55

2 Banks from which car loan taken 56

3 Banks preferred by customers for car loan 57

4 Customer preference on the basis of interest rate 59

5 Banks preferred in case of suitability of EMI 60

6 Customers who have availed car loan from P.N.B 65

7 Customers willing to take car loan from P.N.B in future 66

8 Customers satisfied with services of P.N.B 67

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INTRODUCTION

With its presence in virtually in all the important centres of the country, Punjab National

Bank offers a wide variety of banking services which include corporate and personal

banking, industrial finance, agricultural finance, financing of trade and international

banking. Among the clients of the bank are multinational companies, Indian

conglomerates, medium and small industrial units, exporters and non-resident Indians.

The large presence and vast resource base have helped the bank to build strong links with

trade and industry.

My project title is Comparative study of customer preferences for car loan of P.N.B

with four other banks.

It consists of:

To know about the various products and services being offered by P.N.B.

Understanding the policy of P.N.B for granting car loan to customers.

Comparing Loan amount, Interest Rate, margin and tenure of loan of PNB with

other banks.

To study the customer satisfaction level from P.N.B services.

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INDIAN BANKING SECTOR

INTRODUCTION

The world of banking has assumed a new dimension at the dawn of the 21st century with

the advent of technology banking, thereby lending the industry a stamp of universality. In

general, banking may be classified as retail and corporate banking. Retail banking, which

is designed to meet the requirements of individual customers and encourage their savings,

includes payment of utility bills, consumer loans, credit cards, checking account

balances, ATMs, transferring funds between accounts and the like. Corporate banking, on

the other hand, caters to the needs of corporate customers like bills discounting, opening

letters of credit and managing cash.

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The Indian banking scene has changed drastically with the private sector making inroads

in an area hitherto dominated by large public sector banks. Growing disinvestment is

likely to impact the banking industry as well. There is every possibility of privatization of

public sector banks, leading to greater operational autonomy.

The development of the Indian banking sector has been accompanied by the introduction

of new norms such as Income Recognition and Capital Adequacy, by the government.

The new world order has ensured "Survival of the Fittest". New services are the order of

the day, in order to stay ahead in the rat race. Banks are now foraying into net banking,

securities, consumer finance, housing finance, treasury market, merchant banking and

insurance.

STRUCTURE

The Indian banking industry, which has Reserve Bank of India as its regulatory authority,

is a mix of the public sector, private sector, and foreign banks. The private sector banks

are again split into old banks and new banks.

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SWOT ANALYSIS FOR INDIAN BANKS

STRENGTHS

As per the findings of the study many of the players like ICICI, HDFC,

SBI offers a wide range of products and services to its corporate and retail

customers. They have increased their market share and enabled Indian

Banking to move a step ahead to achieve its vision of being a Universal

Bank.

Distribution Networks and touch points: It also has a strong network of

marketing agents, ATMs and call centers

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Indian Banks have a strong depositor base of more than 1 crore and a

network of 44,000 agents.

They have established a strong relationship of trust as none of any Indian

Bank is facing the problems operational deficiency.

WEAKNESS

Increased complexity in terms of legal, political and technological

implications

Weaker Complaint management system

Does not disseminate role of technology fully.

Slower decision-making

Weakness to recover NPAs

OPPORTUNITIES

Development of sound Marketing / Communication strategy in a rapidly

changing external environment

Forex Services helping in generating foreign currency into our country.

Opening Overseas Branches

Round the World Savings Account

THREATS

Employee agitation as new requirements of banks and operational

efficiencies might lead to layoffs

Some of the banks Like IDBI, HDFC are foraying into fields where they

don't have experience of operations and might end up deteriorating the

quality of the assets.

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More intensity of competition from foreign banks, which have begun to

foray into financial services segment, will pose a threat to the company's

market share and hence its bottom-line.

CHANGING TRENDS IN INDIAN BANKING(before swot)

Faced with mutually interdependent forces of competition, regulation, technology, and

expectations of the customers, banks are set for a range of roles. The future mantra:

intelligent integration.

Adjust, adapt, and change. That's the message that technology has sent across to

modern day banking. As technology ingrains itself in all aspects of a bank's

functioning, the challenge lies in exploiting the potential for profiting from

investments made in technology.

Customer management-focused investments where integrated informational

views and transactional capabilities across products, services, and channels

have enabled the banks to obtain a better picture of customer preferences, risk,

and profitability.

Investments aimed at managing risk and regulation issues with banks

gaining the ability to identify, manage, and allocate risk exposures on across

the enterprise to prioritize business decisions.

Developing a portfolio ofshared service alliances focused on providing

integrated cross-channel access and new range of services.

Tuning technology

Banks have traditionally performed the role of financial intermediaries. Apart from the

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old world game of transforming liabilities or deposits to assets or loans, traditional

banking has now expanded to cover areas like logistic support for their customers for

collection of receivables (e.g. Citi-Commerce One), tie-ups with other service providers

to facilitate bill payments, and providing customized solutions to customer segments. The

current trend is to try and be a part of all financial transactions in the market space, and

increase the share of the customer wallet.

Increase in networking: Connectivity and not processing power is the

current mantra.

Increase in flexibility in defining business standards: Business

standards are getting redefined in tune with the changing technology

standards. While a number of such standards are in the process of beingdeveloped for the banking and financial services industry, an industry

wide consensus is yet to emerge.

Increase in modularity of software: Software is increasingly being built

to suit the specific requirements of banks. The gluing together of various

specialized applications is now easier because of this approach in design.

Product management

Financial Services: Then & Now

Old World New World

Confined marketplace Unlimited market space

Competition between banks Competition from brands

Limited product line Extensive product breadth

One-size-fits-all product Customization and innovation

Branch-focused e-Enabled, multi-channel players

Focus on business growth Focus on revenue growth and cost-reduction

Revenues through margin Revenue through fees and value-added services

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Banks are increasingly finding that the most viable way of differentiating themselves will

be to successfully manage customer relationships and enhance the overall customer

experience.

Outsourcing

The challenge of managing the diverse services in a networked environment has caused

the banks to introspect on what should be considered as their core skills and primary

roles. Many of them have already started outsourcing functions and processes like data

entry of account opening forms and cash management data, and call centre functions.

Managing the complexity of the multiple technical components is becoming a challenge

to most banks. If banks do invest in creating these skill sets, the value that can be

unlocked by spinning off the technology unit is much greater than the advantage of

keeping it in-house.

In future, banks will need to focus on value-differentiating services by keeping in-house

their competitive advantages while partnering with others who complement its services-

making the argument for best-of-breed integration a necessity.

Payment systems

In recent years, alternate money transmission avenues, especially the development of

electronic money schemes, have been gaining currency. While electronic money has the

potential to take over from cash for making small-value payments, making such

transactions are becoming easier and cheaper for both consumers and merchants. It is also

beneficial for banks also, as customers need not visit the bank branches for withdrawal of

small amounts.

KEY ISSUES

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Public Sector Banking At A Disadvantage

Functioning of Public Sector Banks (PSBs), which are yet to achieve

computerization completely, is at a relative disadvantage when compared

to the private sector, which is offering state-of-the-art facilities such as

ATMs, doorstep banking, banking on phone, and net banking. PSBs also

suffer from huge costs of labor and low levels of automation.

This apart, the problems which have assumed enormous proportion today

as far as Public Sector banks are concerned are ballooning NPA levels,

declining margins, poor credit off-take, high overheads, and lack of good

quality assets. Banks are sticking to reliable borrowers for fear of bad

debts. In fact, banks largely invest in government securities, which have

zero risk. With GOI being the single largest borrower, the yields on these

securities determine the interest rates.

PSB's Problems

Public sector banks continue to be impacted by non-performing assets.

RBI has hinted towards NPA norms, however, it may take some time

before anything fructifies.

Public sector banks have high levels of non-interest operating expenses.

These range between 2.5-3% of total assets. The high transaction costs

mean high employee cost. This combined with NPAs reduces the lending

rate flexibility.

Large labor costs and low automation level put the PSBs at a

disadvantage. In fact, majority of the PSB branches are manual!

With new distribution channels emerging, the large branch network can nolonger act as a competitive advantage for PSBs.

Banks could start looking at reducing their workforce. A study conducted

by FICCI indicated that about 22% of bank employees could become

redundant if a limit of Rs.125 lakh business per employee is adopted.

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Countering Competition

The way-out for PSBs seems to be:

Internalize structural reforms such as better training techniques, and credit

skills

Do greater business, while keeping a watch on the wages

Upgrade and invest in technology

A bank can no longer boast of extensive networking, if the potential in a

particular area is not exploited to its fullest. In India, bank credit accounts

for a mere fifth of the GDP. Exploiting the remaining 80% provides an

excellent avenue for growth for the PSBs.

INTRODUCTION

With its presence virtually in all the important centres of the country, Punjab National

Bankoffers a wide variety of banking services which include corporate and personal

banking, industrial finance, agricultural finance, financing of trade and international

banking. Among the clients of the Bank are Indian conglomerates, medium and small

industrial units, exporters, non-resident Indians and multinational companies. The large

presence and vast resource base have helped the Bank to build strong links with trade and

industry.

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Punjab National Bank is serving over 3.5 crore customers through 4540 Offices including

421 extension counters - largest amongst Nationalized Banks.

Punjab National Bank with 112 year tradition of sound and prudent banking is one among

300 global companies and seven Indian companies which are expected to emerge as

challengers to Worlds leading blue chip companies. While among top 1000 world banks,

The Banker, the leading magazine in London, has placed PNB at the 248th position,

the bank features at 1308th position among Forbes Global 2000 list of global giants and

fast growing companies.

At the same time, the bank has been conscious of its social responsibilities by financing

agriculture and allied activities and small scale industries (SSI). Considering the

importance of small scale industries bank has established 31 specialized branches to

finance exclusively such industries.

Strong correspondent banking relationship which Punjab National Bank maintains with

over 200 leading international banks all over the world enhances its capabilities to handle

transactions world-wide. Besides, bank has Rupee Drawing Arrangements with 15

exchange companies in the Gulf and one in Singapore. Bank is a member of the SWIFT

and over 150 branches of the bank are connected through its computer-based terminal atMumbai. With its state-of-art dealing rooms and well-trained dealers, the bank offers

efficient forex dealing operations in India.

The bank has been focusing on expanding its operations outside India and has identified

some of the emerging economies which offer large business potential. Bank has set up

representative offices at Almaty: Kazakhistan, Shanghai: China and in London. Besides,

Bank has opened a full fledged Branch in Kabul, Afghanistan.

Keeping in tune with changing times and to provide its customers more efficient and

speedy service, the Bank has taken major initiative in the field of computerization. All the

Branches of the Bank have been computerized. The Bank has also launched aggressively

the concept of "Any Time, Any Where Banking" through the introduction of Centralized

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Banking Solution (CBS) and over 2409 offices have already been brought under its

ambit.

PNB also offers Internet Banking services in the country for Corporates as well as

individuals. Internet Banking services are available through all Branches of the Bank

networked under CBS. Providing 24 hours, 365 days banking right from the PC of the

user, Internet Banking offers world class banking facilities like anytime, anywhere access

to account, complete details of transactions, and statement of account, online information

of deposits, loans overdraft account etc. PNB has recently introduced Online Payment

Facility for railway reservation through IRCTC Payment Gateway Project and Online

Utility Bill Payment Services which allows Internet Banking account holders to pay their

telephone, mobile, electricity, insurance and other bills anytime from anywhere fromtheir desktop.

CORPORATE VISION

To evolve and position the bank as a world class progressive, cost effective and customer

friendly institution providing comprehensive financial and related services; integrated

frontiers of technology and serving various segments of society especially the weaker

sections; committed to excellence in serving the public and also excelling in corporate

values.

CORPORATE MISSION

To provide excellent professional services and improve its position as leader in the field

of financial and related services; build and maintain a team of motivated and committed

workforce with high work ethos; use latest technology aimed at customer satisfaction and

act as an effective catalyst for socio-economic development.

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QUALITY POLICY

To effectively meet customers' requirements and endeavor to achieve total

customer satisfaction.

To gain consistent faith and confidence of customers and potential customers

regarding the quality of services rendered.

To pursue excellence through continuous improvement in all areas and to

distinguish ourselves by the quality of our services.

To achieve operational efficiency by attaining better productivity and

profitability.

To work and act in such a manner that all services rendered in due course of

banking lead to excellence and improved credibility and image of the Bank.

ORGANISATIONAL CHART

Bank has its Corporate Office at New Delhi and supervises 68 Circle Offices under which

4267 branches function. The delegation of powers is decentralized up to the branch level

to facilitate quick decision making.

HHEADEAD OOFFICEFFICE

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CCIRCLEIRCLE OOFFICESFFICES (68)(68)

BBRANCHESRANCHES(4267)(4267)

PRODUCT AND SERVICES

Punjab National Bank with 4267 offices and the largest nationalized bank is serving its

3.5 crore customers with the following wide variety of banking services:

Personal banking

Saving fund account: These accounts are designed to help the individuals (personal

customers) to inculcate the habit of saving money and to meet their future

requirement of money. The amounts can be deposited / withdrawn from these

accounts by way of cheques / withdrawal slips. Various schemes that are offered

include PNB Prudent Sweep, Total Freedom Salary Account, PNB Vidyarthi SF

Account, and PNB Mitra SF Account.

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custom duty and receipt of duty draw back by the importer/exporter clients

through the electronic media.

Cash Management Services: For managing the funds of Corporates, PNB

provides the service of pooling your funds spread across the country at a place of

your choice with the least time delay, if not instantaneously in many cases.

Gold card scheme for exporters:The scheme proposes to ensure easy

availability of export credit on best terms to credit worthy exporters with good

track record

Additional services

Locker facilities: this facility is provided so that the customers can relax with the

assurance of keeping their valuables at the bank branch nearest to their home.

Depository services: PNB offers depository services to its customers all over the

country, through Depository Participant (DP) so that the ownership and transfer of

securities takes place by means of electronic book entries.

Merchant banking services: The Bank is registered with SEBI as Category I

Merchant Banker for providing all the major Merchant Banking services like

issue management, underwriting, syndication, bankers to issue etc.

Electronic funds transfer: In this system remittance can easily be made from

any of the branches of participating Bank at designated centre to any other branch

of the same or any other participating bank at the same or any other designated

centre which would facilitate remittance to reach destination on the very next

working day itself through the system of computer and communication network.

Online tax payment: PNB provides the facility of online payment of service tax,

excise duty, DGFT, custom duty and all charges under MCA21.

Mutual funds and insurance: the bank has tied with principal financial group for

providing mutual funds and insurance services and also tied up for distribution

and marketing of UTI mutual funds.

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Foreign exchange: PNB has 150 branches authorized for handling foreign

exchange business and these branches have been provided with SWIFT

connectivity to ensure faster realization of funds.

Online Bill Payment: PNB brings to you the convenience of paying all your bills

from your desktop! You can now pay your electricity, telephone, mobile,

insurance bills online electronically and also subscribe to magazines and make

contributions to various charities all of them online, using the PNB Online

Utility Bill Payment Service.

Special schemes: PNB also has started special schemes for traders, women,

students, senior citizen, professionals, salaried staff, army personnel and ex-

servicemen.

Customer care facility: PNB presents 24 hour customer care facility to solve all

customers banking queries and problems. Call at toll free no. at 1800 180

22220from MTNL/BSNL or 0124-2430000 from other nos.

PROCESS OF CAR LOAN DISBURSAL

INTRODUCTION

Buying a new car needs a lot of research works about the car markets in India that

include gathering information about the car loans, especially if you are buying your car

through finance. In fact, not only the new car, you can go for car loans even if you are

buying an old car. As buying a car requires big investment, many people opt for some

finance scheme while buying their cars. And, if you are doing so, the first thing that you

need to know is the car loan procedures in India. Knowing the car loan procedures in

India would surely help you to choose the right finance scheme.

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THE BASIC REQUIREMENTS FOR APPLYING

In order to get eligible for car loans, you need to have the following:

Minimum age of the applicant should be 21 years.

Maximum age at the time of loan maturity should be 60 years (for the salaried

person) and 65 years (for the self employed persons). This may vary from bank to

bank.

If the applicant is a limited company, it should be in existence for at least past two

years.

For salaried person, the applicant should at least be in the current organization for

the past 1 year, or he/she should have been working for at least two years.

The minimum annual income of the applicant should be Rs. 1, 00,000 or above.

THE FLOW OF PROCESS

The car loan procedures in India have some distinct steps. An applicant can apply directly

to the bank of his choice. Though paper application is the most common form of

application, you may also apply for car loans online as most of the bank offers online

application facility. The car loan procedures in India usually consist of the following

steps:

First of all, you need to apply for the car loan directly to the bank of your choice

with all the necessary documents.

Once you apply for the car loans, the bank authority will verify all your

documents, address proofs, and will also do some other formalities.

There will a credit appraisal depending on which the amount of loan will be

decided, provided that the applicant is eligible for the loan and all the furnished

documents are true. The amount of loan depends upon the factors like income,

age, educational qualification, spouse's income (if any), total number of

dependents of the applicant.

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The total assets, current liabilities, stability of occupation etc. are also taken into

consideration.

Credit and savings history of the applicant is also checked.

Finally your loan will be disbursed.

REPAYMENT OPTION OF LOAN

The repayment option of the loan varies from bank to bank. The rates of interests and the

maximum loan tenure also vary. The EMI depends upon the rate of interest and the tenure

of the loan.

TYPES OF INTEREST

There are two types of interest for car loans - Fixed and Floating. In fixed rate loan, the

interest rate remains the same throughout the loan tenure. Whereas in case offloating

rateloan, interest rate vary according to the specified clauses of the deed.

DOCUMENTS REQUIRED

While applying for car loans in India, you need to furnish the following documents:

Identification Proof

Income Proof

Residence Address Proof

Office Address Proof

Signature Proof

CAR FINANCING SCHEME OF P.N.B

1. PURPOSE

To purchase

New Car/Van/Jeep

Old car/van/jeep which are not older than three years.

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2. ELIGIBILITY

Individuals.

Business concerns (corporate or non-corporate).

3. LOAN AMOUNT

For individuals

25 times Net Monthly Salary / Income or Rs.15 lac, whichever is lower,

looking to the repaying capacity of the prospective borrower, under vested

loaning powers specified in the Scheme.

Chief Managers of Regional Offices / Zonal Offices and above may permit

Loan to individuals upto 30 times of monthly Net Salary / Income or Rs.15

lac whichever is lower, looking to the repaying capacity of the Borrower.

Further, Zonal Managers & abovemay permit loan of amount up to any extent

and number of times of monthly net salary / income of the individual, under

their vested loaning powers for Term Loan, keeping in view the repaying

capacity of the borrower.

Income of spouse can be taken into account for determining loan amount. In

such cases, the spouse shall stand as a guarantor.

For Business Concerns

(Corporate or Non-Corporate)

No ceiling in loan amount is proposed as business concerns may require one or more

vehicle costing above Rs.15 lakhs. Sanctioning authority to deal with such proposals as

conventional term loan proposal and should satisfy about the earning / repaying capacity

of the business concern and exercise powers as specified in the Scheme.

4. MARGIN

20%. However, cost of one-time Road Tax and Insurance charges be

considered towards margin money.

Chief Managers / Regional Managers and above at their discretion may reduce

margin to 15% in deserving cases.

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Sanctioning Authority may reduce margin to 10% in case of individuals with

net annual income of Rs.3.00 lac and above.

Margin in case of Tie up arrangement with Hyundai Motor India

Limited (HMIL)15% of the Ex Showroom Priceof various Hyundai models.

5. REPAYMENT PERIOD

For New Car/Van/Jeep

The loan amount together with interest is to be repaid maximum in 84 equated monthly

installments comprising of principal and interest.

For Old Car/Van/Jeep

The loan amount together with interest is to be repaid maximum in 60 equated

monthly installments.

For new/old car/van/jeep

In case ofpersons engaged in agriculture& allied activities, sanctioning authority may

fix repayment schedule at half yearly/yearly coinciding with the time of harvest.

However, the repayment period should not exceed 7 years (new vehicles) or 5 years (old

vehicles).

Illustrative charts indicate Equated Monthly Installment to cover repayment of principal

and interest on:

Upfront / advance basis.

Arrear basis.

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It is advised that the prospective borrower be informed and provided the option to choose

repayment plan on advance or arrear basis and EMI cheques be collected accordingly.

6. RATE OF INTEREST

Revised Interest Rate Structure on Fixed Option basis for loans sanctioned and

disbursed on or after16.10.2008

For borrowers ofSpecial categories viz:

a. Individuals with minimum RBL score of 60;

OR

b. Under tie up arrangement with Hyundai Motor India Ltd. and with minimum RBL

score of 60.

Under Fixed Option (With Reset Clause of One Year)

For Category Rate of Interest

a) Individuals with minimum RBL

Score of 6012.00%

b) For others (including Business

Concerns) 12.50%

PNB had reduced BPLR from 14% to 13.50% with effect from 01.11.2008

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No further reduction in the rate of interest would be permissible under any

other form such as, bonanza, check off facility or at Regional Manager / Zonal

Manager Level.

The above interest rate would only be applicable in case there is NIL default

throughout the repayment period.

Further, IN CASE OF TIE UP ARRANGEMENT WITH HYUNDAI MOTOR INDIA

LTD. (HMIL) the above rate of interest will be applicable with additional following

concession:

Concession of 0.25% in the interest rate would be permissible to Govt. employees

(Central and State both) and Forces personnel provided Check off facility is

available from the employer.

Categories of individuals divided on the basis of RBL score

i. In principle sanction : Score 60 & above.

ii. Reconsideration of application in : Score 50 to 59.

case applicant provides suitable

guarantor etc.

iii. Rejection of application : Score 49 & below.

UNDER ALL CATEGORIES, AS ABOVE

i) The aforesaid rate of interest will be reviewed by the bank each year and it will

accordingly be reset for the year commencing from 1 st April to 31st March. If, the rate of

interest is not revised by the Bank, in any year, the rate of interest of previous year will

continue to apply.

ii) Pre-payment charges for prepayment of loan as prescribed in circulars issued from

time to time, on the subject be levied and clause regarding levy of prepayment charges

should be incorporated in the sanction letter also.

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iii) In case an existing customer wishes to avail the benefit of new rate as applicable to

Special Categories, the incumbents of the branches may allow the same on payment of

flat fee of 2% on the balance outstanding in the car loan account provided:

The account is running regular;

has no inspection irregularity outstanding;

The borrower scores 60 marks or more under Rule Based Lending

Guidelines; and

On obtention of the revised supplementary agreement (Proforma F).

The supplementary agreement has been numbered as Proforma F to maintain continuity

and the latest revised Proforma is available with RBD Advances Circular.

The Nil Default condition and the Prepayment Clause would apply to such

customers, who shift to new rate.

7. INSURANCE

To obtain comprehensive insurance policy with the agreed Bank clause and policy to

remain deposited with the Bank.

8. SECURITY

The vehicle purchased with the amount of loan, to be hypothecated to the

Bank.

It will be registered in the joint name of the borrower and the Bank.

9. GUARANTEE / COLLATERAL SECURITY

Guarantee of spouse, if employed or third party guarantee acceptable to Bank.

Collateral Security in the shape of either Immovable Property or Liquid

Security equivalent to 100% of loan amount

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Regional Managers and above may waive the requirement of guarantee on merits of each

case.

10. LOANING POWERS

Powers up to Senior Regional Manager / Assistant General Manager / Deputy Zonal

Manager are given as under:

INCUMBENT INCHARGE OF (Rs. in lac)

SMALL MEDIUM LARGE CMs / RMs DZM/SRM/AGM

BRANCH BRANCH BRANCH

NIL 5.00 10.00 30.00 50.00

a) ZM / DGM and above shall sanction car loans to Public under their vested

loaning powers for Term Loans.

b) In case of individual borrower, powers are to be exercised subject to the

maximum ceiling of Rs.15 lac prescribed in the scheme.

c) In case borrower is a business concern, aforesaid powers can be exercised by

officials at various levels even where the existing facilities have been sanctioned

by a higher authority.

d) Loan for old car/van/jeep to be allowed by Regional Managers and above

only.

11. SECURITY INSPECTION

Where the loan is sanctioned for purchase of Car / Van / Jeep etc. for

borrowers personal use, which is running regular and the account shows no

default the requirement of periodical Inspection, including obtention PNB

551, may be done away with.

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For irregular accounts and accounts under NPA category, the inspection is

done on quarterly or at such shorter intervals as the situation demands.

However, the requirement of first verification of vehicle will continue to be

mandatory.

12. UNDER TIE UP ARRANGEMENT OR IN CASE OF

BULK BUSINESS

ZMs / SRMs may relax the terms and conditions relating to Rate of Interest, Margin, and

Repayment period and Upfront fee under tie-up arrangement or in case of bulk business

with PSUs, Corporates/ Institutions of repute where repayments are assured as under:

Rate of Interest ZMs and above may relax interest rate by

MAXIMUM 1.00% p.a. from the present rate and

SRMs may relax interest rate by MAXIMUM 0.5%

p.a. This shall be subject to a minimum rate of

interest.

Margin RMs may reduce Margin upto 10% and ZMs upto

5%

Repayment Period RMs and above may relax repayment period

further by 12 months from the existing 84 months

in case of new Cars.

Upfront fee RMs and above may relax upfront fee upto 50% of

the Normal fee.

Bulk business would imply a minimum of 10 car borrowers from the same

organization at one time.

Repayments are assured would imply obtention of:

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Irrevocable letter of authority from the borrower concerned addressed to his

employer either to deduct and remit installment or to remit salary; and

A letter of undertaking from the employer acknowledging to comply with

instructions as per the irrevocable letter of authority of the borrower

employee.

13. DOCUMENTATION

i) Application cum appraisal / sanction Form PNB- 1055.

ii) Letter of Hypothecation PNB 910/ 2005.

iii) Proforma Invoice.

iv) Guarantee Deed (wherever applicable) Form - PNB58/2005.

v) Irrevocable letter of authority from borrower authorizing the employer to remit

salary / installment and other amount payable to the Bank cum letter of

acknowledgement from employer Form -PNB 1134/2005

vi) Advance cheques signed by the borrower repaying monthly installments

vii) In case of financing to companies, the bank's charge is filed with the

Registrar of Companies in time.

vii) In case of specific request/ representation of the existing Car Loan borrower,

where the incumbent allows the benefit of new rate of interest structure on

conditions

a) Payment offlat fee charges of 2% on the balance outstanding in the Car Loan

account

b) Account is running regular and

c) No inspection irregularity isoutstanding in the account, supplementaryagreement as perProforma F is obtained.

viii) Description of the vehicle to be hypothecated (PNB 420)

14. UPFRONT FEE

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1% of the loan amount, with a maximum of Rs.4,000/-

Upfront Fee and Documentation fee in case of Tie up arrangement with

Hyundai Motor India Limited (HMIL) - NIL

15. DOCUMENTATION CHARGES

Rs.300/- up to Rs.2 Lac

Rs.500/- over Rs.2 Lac

16. DISBURSEMENT

The intending borrower will be required to settle the transaction for purchase of vehicle

needed by him/her with the seller and will be required to deposit the difference of the cost

of the vehicle to amount of loan, and thereafter, the advance will be allowed to him/her

from the bank by paying the entire price of the vehicle to the seller directly on behalf of

the borrower.

17. GENERAL

i) Finance will be provided for purchase of vehicle of indigenous/foreign makes.

ii) The intending borrower will be required to settle the transaction for purchase of

vehicle needed by him with the seller and will be required to deposit the

difference of the cost of the vehicle to amount of loan and thereafter the advance

will be allowed to him from the bank by paying the entire price of the vehicle to

the seller direct on behalf of the borrower. Advance, if any, paid for booking of

the vehicle shall be taken as a part of margin

iii) Net income means salary / total income of the individual(s) as per SalaryCertificate/Income Tax Return/ other documentary evidence less deductions for

various loan installments, Provident Fund, Income Tax and other statutory dues,

etc.

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In case of persons engaged in allied agricultural activities and agriculturists, net

income can be arrived at by sanctioning authority based on their land holding,

cropping pattern, yield, etc.

iv) Valuation of old vehicles is done at current invoice price for the new vehicle less

depreciation @ 15% p.a. on straight line method. Proportionate depreciation for

any part of the year be arrived at/calculated on quarterly basis.

v) Driving license of the borrower is not required.

vi) Statement of account of prospective borrower(s), minimum for last six months is

obtained. In case of salaried employees, statement of account should be of that account,

in which their salary is being credited. In other cases, it should be of an account whosedeclaration has been made in the Income Tax Returns (wherever applicable). This is to

facilitate ascertaining general conduct of the account including other borrowings.

Other conditions in case of Tie up arrangement with Hyundai Motor India

Limited (HMIL)

i. Bank will have full discretion to approve/reject cases, as per Banks policy and

sanction of loan will be at sole discretion of the bank.

ii. Hyundai would offer subventions to customers getting their cases financed from

PNB. The subvention would be passed on as an upfront discount to the customer directly

by the Hyundai dealer.

iii. For creating awareness about the tie up, mutual promotions by way of

advertisements, posters, banners, road shows etc. may be planned, in consultation with

HMILs Regional Offices and the dealers, on a cost sharing basis.

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CAR LOAN SCHEMES OF SOME OTHER BANKS

ICICI BANK

PURPOSE

To purchase

New Car/Van/Jeep

Old car/van/jeep which are not older than three years.

ELIGIBILITY

ParticularsSalaried

Individual

Self-

Employed

Individual

Partnership

Firm

Private /

Public

Ltd Co

Age

Criteria

The

applicant

should beat least 21

years old at

time ofapplication,

and below

59 years of

age at timeof maturity

of the loan

Any

Proprietor,

partner,professional

or director

above 21years of age

but below

64 at the

time of theloan's

maturity

-

Limited

companies

shouldhave been

in

existencefor at least

2 years

Income

Criteria

Gross

annualsalary

above Rs 1

lakh p.a

Gross

annualincome

above Rs

60,000

Firm should

have aminimum

PAT (profit

after tax)income of

Rs 60,000

Minimum

PAT(profit

after tax)

of Rs60,000

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LOAN AMOUNT

Minimum of Rs. 75,000 for a used car

Minimum amount of Rs. 1,00,000 for a new car.

Higher car loan amounts are also disbursed according to the model of the car.

MARGIN

ForNew car up to 95% of the ex-showroom cost of the car.

For a used car, finance provided up to a maximum of 90% of the valuation of

the car

RATE OF INTEREST

ICICI Bank now offers new car loans with fixed and floating interest rate

options.

In Fixed interest rate, the interest rate on the car loan will remain fixed during

the tenure of the loan.

Under floating interest rate, the interest rate on the car loan taken from ICICI

Bank by the customer will be linked to ICICI Bank Floating Reference Rate

(FRR), which will be reviewed every quarter by the bank. FRR will go up or

down depending upon the various factors that affect interest rate on a loan.

Effective interest rate to the customer will thus vary during the tenure of the

loan according to changes in FRR.

ICICI Bank offers only fixed rate option for used car loans.

Currently interest rate charged by ICICI for tenure of 3 years is 14.25% for

new car.

REPAYMENT PERIOD

Repayment tenure ranges from 1 year to 6 years for new car loans.

Maximum loan tenure for used car would depend on the age of the car. The

car should not be more than 8 years old at the time of maturity of the loan.

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You may change the tenure of the loan before the loan is disbursed. The

interest rate & EMI would change accordingly.

The repayment due dates are 5th and 10th of every month and would depend

on the date of disbursement. Payment due dates cannot be changed.

DOCUMENTATION

Income proof:

Salaried individuals: Latest Salary slip or salary certificate. Form 16 of the

previous Financial Year or latest Income Tax Returns.

Self-Employed individuals: Income Tax Returns of 2 previous financialyears

Partnership Firms, Societies & Companies: Income Tax Returns of 2

previous financial years along with Profit & Loss Account Statements and

Balance Sheets of both years.

Documents supporting customer information: Identity Proof, Signature Proof and

Address Proofs as perICICI Banknorms.

Other documents:

Partnership Firms: Partnership deed and Letter signed by all partners authorizing one

partner to execute the required Car Loan.

STATE BANK OF INDIA

PURPOSE

To purchase:

A new car, jeep, Multi Utility Vehicle (MUV) or SUV (any make or model)

A used car / jeep / MUV /SUV (not more than 5 years old). (any make or model)

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ELIGIBILITY

To avail an SBI Car Loan, a person should be:

Between of 21-65 years.

A Permanent employee of State / Central Government, Public Sector

Undertaking, Private company or a reputed establishment or

A Professionals or self-employed individual who is an income tax assessee or

A Person engaged in agriculture and allied activities.

Net Annual Income Rs. 100,000/- and above.

LOAN AMOUNT

There is no upper limit for the amount of a car loan.

A maximum loan amount of 2.5 times the net annual income can be

sanctioned.

If married, your spouse's income could also be considered provided the spouse

becomes a co-borrower in the loan. The loan amount includes finance for one-

time road tax, registration and insurance.

No ceiling on the loan amount for new cars.

Loan amount for used car is subject to a maximum limit ofRs. 15 lacs.

MARGIN

New / Used vehicles: 15% of the on the road price.

REPAYMENT PERIOD

For Salaried: Maximum of 84 months

For Self-employed & Professionals: Maximum 60 months

For used vehicles: Up to 84 months from the date of original

purchase of the vehicle (subject to maximum tenure as above).

RATE OF INTEREST

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New Vehicles

Repayment Period BPLR as on 10th Nov - 13.00%

Up to 3 years (for loans Rs. 7.5 lac & above) 1.25% below BPLR i.e. 11.75% p.a.

Up to 3 years (for loans below Rs. 7.5 lac) 1.00% below BPLR i.e. 12.00%p.a.

Above 3 yrs up to 5 yrs (for all loans) 1.00% below BPLR i.e. 12.00% p.a.

Above 5 yrs up to 7 yrs (for all loans) 0.75% below BPLR i.e. 12.25% p.a.

DOCUMENTATION

Individuals who are an existing SBI account holder are required to submit the following

documents along with the completed application form:

1. Statement of Bank account of the borrower for last 12 months.

2. 2 passport size photographs of borrower(s).

3. Signature identification from bankers of borrower(s).4. A copy of passport /voters ID card/PAN card.

5. Proof of residence.

6. Latest salary-slip showing all deductions

7. I.T. Returns/Form 16: 2 years for salaried employees and 3 years for

professional/self-employed/businessmen duly accepted by the ITO wherever

applicable to be submitted.

8. Proof of official address for non-salaried individuals.

In case of not an account holder with SBI you would also need to furnish documents that

establish your identity and give proof of residence.

PROCESSING FEE

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0.50% of Loan amount and to be paid upfront.

Minimum: Rs. 500/-

Maximum Rs. 10,000

25% of processing fee will be retained if application is rejected after pre-sanction survey.

SECURITY

As per bank's instructions.

AXIS BANK

ELIGIBILITY

Salaried Individuals

Minimum age of applicant: 21 years

Maximum age of applicant at loan maturity: 58 years

Income: Minimum income of Rs. 1 Lac p.a. for selected models and Rs. 2 Lac

p.a. for others

Income eligibility: As per latest salary slip or Form 16

Employment: Minimum 2 yrs cumulative experience.

Self-employed Individuals

Minimum age of applicant: 21 years

Maximum age of applicant at loan maturity: 65 years

Income: Minimum income of Rs. 60,000/- p.a. for selected models and Rs. 1 Lac

p.a. for others

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Income eligibility - As per latest ITR and computation of income

Employment: Minimum 3 yrs cumulative experience in business.

LOAN AMOUNT

Loans offered from Rs. 1 lac onwards

MARGIN

New car: 15% of the on the road price

Used car: 35% of the on the road price

REPAYMENT PERIOD

Loans tenure from 1 year to 7 years.

RATE OF INTEREST

Currently interest rate charged by AXIS BANK for tenure of 3 years is 12.5%

- 16.5% for new car.

In case of an old car it is 12%- 15.5%.

DOCUMENTATION

Pre-approval Documents

1. Age proof

2. ID proof

3. Application form

4. Photograph

5. Residence proof

6. Income proof

7. Bank statement

8. Signature verification proof

9. Proforma invoice

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Post Sanction / Pre Disbursement Documentation

1. Loan Agreement duly signed along with RTO set

2. Post Dated Cheques (PDCs) / ECS form / Standing Instruction (SI) request

3. Margin money receipt

ORIENTAL BANK OF COMMERCE

PURPOSE

For purchase of new / used car/jeep etc. (Non commercial use to be registered as

Private Vehicle)

ELIGIBILITY

For cars - Rs.10,000/- p.m (Gross Salary).

LOAN AMOUNT

30 months Net take home Salary/Income subject to the condition that net take home

salary after deduction of proposed loan instalment should not be less than 40% of the

gross salary.

Income of the spouse can also be considered if spouse agrees to guarantee the loan.

Maximum Loan Ceiling: For new cars - Rs.10 lacs.

For second hand Cars - Rs.7.50 lacs

MARGIN

For new cars -15%

In case of used car 20% to 30%

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REPAYMENT PERIOD

Fornew car / MUV: 84 months (maximum).

In case of employee, subject to remaining period of service/ repayment capacity.

RATE OF INTEREST

Repayment Period BPLR as on 7th Nov - 13.25%

Up to 3 years PLR - 1.50% i.e 11.75%

Above 3 years PLR - 1.00% i.e 12.25%

In case of used car, rate of interest is 14% for a period upto 3 years.

PROCESSING FEE

0.50% of loan amount with minimum of Rs. 500/-.

SECURITY

Hypothecation of the Vehicle & Personal Guarantee(s) required.

check

RESEARCH OBJECTIVEUnderlying objectives of this project are: -

To compare the preferences of car loan customers of different banks.

To study the satisfaction level of car loan customers at P.N.B.

Understanding the policy norms of P.N.B for granting car loan.

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Determining Loan amount, Interest Rate, margin and tenure of loan as per the

policy norms of different banks.

NATURE OF RESEARCH

The research is descriptive in nature.

A descriptive research includes surveys and fact-finding enquiries of different

kinds. The major purpose of descriptive research is description of the state of

affairs as it exists at present.

RESEARCH DESIGN

A research design is the arrangement of conditions for the collection and

analyses of data in a manner that aims to combine relevance to the research

purpose with economy in procedure. The research design is the conceptual

structure within which research is conducted; it constitutes the blueprint for the

collection, measurement and analyses of the data.

The research is based on sampling design which deals with the method of

selecting items to be observed for the given study.

SAMPLING

I. SAMPLING METHOD

In this research, the sample under study was selected by convenient sampling.The banks were selected from Kirti Nagar, New Delhi.

II. SAMPLING POPULATION

The sample population consists of customers who came to these banks for their

day to day transactions.

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III. SAMPLE SIZE

The sample size selected was 120 customers who visited the banks i.e. PNB,

SBI, ICICI, OBC and AXIS bank depending upon time constraint. Customers

were surveyed to determine their preferences while going for car loan and

whether the customers are satisfied with the car loan services provided by

P.N.B. These four banks were chosen because they are situated in the same

region i.e. Kirti Nagar and moreover it also helps in analyzing the difference

between public and private sector banks to some extent.

IV. GEOGRAPHICAL LOCATION

The samples were selected from New Delhi.

DATA COLLECION METHODS

Data has been collected through both primary and secondary approach.

Primary Data

Primary data was mainly collected to know about the preferences of customers

going for car loan and based on these preferences which bank they consider better inrelation to P.N.B. Data was collected based on convenience sampling. In addition to it,

major reasons for the customer dissatisfaction was also found.

Secondary Data

Secondary data were collected mainly from the annual report and brochures of the

company. All the data relating to the financing of car loan is taken from companys

brochure, which mainly include amount of loan to be financed, interest rate, margin,

repayment period and documentation that are required in granting car loan. Few car loan

cases which are taken from loan files of P.N.B customers are also included in this project

for better understanding.

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DATA ANALYISIS TECHNIQUE

The data was analyzed using averages, percentages, pie charts and bar graphs.

SCOPE OF REPORT The scope of this report is limited to services provided by Punjab National Bank,

and not by other banks. The report shows the detailed car loan financing procedure

practiced at P.N.B.

It also deals with the level of customer satisfaction from P.N.B Services. To present a

broad view for the purpose of analysis and to make it easy to understand the

problem/concepts, few graphs and tables are also being included.

Table 1: Individuals who had taken car loan

Attributes No. of respondents PercentageYes 53 44%

No 67 56%

Total 120 100%

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ANALYSIS

Around 44% of people have availed car loan facility at some point of time.

Remaining respondents i.e. 67% had not taken car loan from any bank.

Out of these 67% people, around 42% are willing to go for car loan in future.

Major reasons for those who are not willing to take car loan is that they do not

want to go for credit purchase or do not have the capacity to buy a car.

Table 2: Banks from which car loan taken

Banks No. of respondents Percentage

State Bank of India 7 13%

Punjab National Bank 5 9%

ICICI BANK 15 28%

OBC 4 8%

AXIS Bank 9 17%

Others 13 25%Total 53 100%

People who had taken car loan

44%

56%

Yes

No

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Banks from which car loan taken

0

2

4

6

8

10

12

14

16

SBI PNB ICICI OBC AXIS Others

Banks

No.ofcusto

me

ANALYSIS

Out of total respondents surveyed i.e. 120, 53 people have taken car loan at

some point of time.

Majority of them, around 65% have availed the car loan facility from private

sector bank.

People who have taken car loan from a public bank is only 35%

Table 3: Banks preferred by customers for car loan



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ICICI BANK 39 33%

Oriental Bank of

Commerce

12 10%

AXIS Bank 30 25%Total 120 100%

Bank preferred for car lo

0

5

10

15

20

25

3035

40

45

SB I PNB ICICI OB C A XIS

Banks

No.ofcustomers

Series1

ANALYSIS

The bank providing car loan service which is preferred most by the customers,

is ICICI, 39 respondents out of 120.

Next in the line is AXIS bank, followed by SBI and PNB.

So, it can be concluded that to some extent customers prefer private banks as

compared to PSUs.

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Table 4: Customer preference on the basis of interest rate



Punjab National Bank 38 32%ICICI BANK 10 8%

Oriental Bank of

Commerce

25 21%

AXIS Bank 6 5%

Total 120 100%

Customer preference on the basis

interest rate

0

10

20

30

40

50

SBI PNB ICICI OBC AXIS

Banks

No.ofcustomers

Series1

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ANALYSIS

On the basis of interest rate, it is found that customers prefer government

banks more than private and foreign banks

The major reason for this is because PSUs usually provide loan at a

comparatively lower interest rate than other banks

Current interest charged by SBI is 11.75% and for PNB it is 12%.

On the other hand, interest rate charged by ICICI is 14.25% and by AXIS

bank it varies between 12.5% to16.5% depending upon loan requirement and

customers credibility.

Table 5: Bank preferred in case of suitability of EMI




ICICI BANK 29 24%

Oriental Bank of

Commerce

15 13%

AXIS Bank 20 17%

Total 120 100%

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Banks preferred on the basis of E

0

5

10

15

20

25

30

35

40

SBI PNB ICICI OBC AXIS

Banks

No.o

fcustomers

Series1

ANALYSIS

On the basis of suitability of EMI, customers major preference is SBI, 28%.

Customers have different perceptions of suitability of EMI; some prefer lowerEMI which is possible in case of lower interest rate.

And others prefer various options available for EMI as more suitable.

After SBI, major customer preference is ICICI as it provides various options

to customers for repayment of their loan amount.

Table 6: Customers who have availed car loan from P.N.B

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Attributes No. of respondents Percentage

Yes 5 4%

No 115 96%

Total 120 100%

Customers who have taken car lo

from P.N.B

4%

96%

Ye s

No

ANALYSIS

Out of the total respondents who have taken car loan i.e. 44%, only 4% have

taken car loan from PNB.

Remaining 96% i.e. 48 respondents have taken from other banks

And majority of them, 15 customers, have availed the loan facility from

ICICI bank.

Table 7: Customers willing to take car loan from P.N.B in future


Yes 31 27%

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No 84 73%

Total 115 100%

Customers willing to take car loan froP.N.B in future

27%

73%

Ye s

No

ANALYSIS

Out of the respondents who have not availed car loan facility of PNB, only

27% are willing to go for car loan from PNB in future.

Around 73% do not wish to take car loan from PNB in future.

The major reasons customers cited were delayed services and indifferent

employee behavior.

Table 8: Customers satisfied with services of P.N.B


Yes 33 38%

No 54 62%

Total 87 100%

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Customers satisfied with services o

P.N.B

38%

62%

Ye s

No

ANALYSIS

Only 87 respondents answered this question, as others might not have availed

any of the services from PNB.

38% customers were satisfied with the services of PNB.

Major reason for customers dissatisfaction was found to be delayed services

and rude behavior of employees.

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From the findings it can be concluded that in spite of large market share,

public sector banks are not able to meet the car loan requirements of

customers in relation to their market share.

Major reason why customers prefer to go for car loan financing from public

sector banks is because of their lower interest rates and EMI.

But banks like P.N.B and other public sector banks lack far behind on the

basis of customer friendliness and quicker services to customers.

On the whole, customers are not much satisfied with the services of P.N.B and

the major reason for it is their above stated drawbacks.

PSBs are trying hard to overcome these limitations but still have to go a long

way. On the other hand private and foreign banks are providing tough

competition to public sector banks by trying hard to expand their market

share.

P.N.B should try to liberalize the loan disbursement process because it is one

of the major reasons for customer dissatisfaction.

Further credit committee should be given much more power to approve loans

to facilitate early disbursement of loan.

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Proper training should be given to the staff members to provide services to the

customers in a kind and polite manner.

Last but not the least, they should make themselves competent enough to

compete with private sector banks as it had been found that majority of the

customers prefer private banks to public sector banks. This could only be

accomplished by following above suggestions efficiently.

Each and every project report or research carried out has some limitations, be it time

constraints or any other such issues that invariably, plagues the result. It is always

important to indicate the limitations of the project carried out so that the evaluator is in a

position to evaluate the project. Further it also helps the end users of the report to

interpret the results in more valid and realistic manner. It has an advantage from the

researchers stand point of giving ample confidence in the research conducted and the

research presented.

Complete information about the loan financing procedure was not available as

the Executives are not ready to part with the information beyond a limit.

Was not able to get information about the cases that were rejected for car loan

financing

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Scope and area of study is limited to customers of a particular area only.

Sample size taken due to time constraint is not sufficient to arrive at an

appropriate conclusion.

The authenticity of the suggestions and recommendations depend upon the

rationality of the data provided to me.

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Company Database

Punjab National Bank- Monthly Review.

Annual report of P.N.B

Know your bank Booklet of Punjab National Bank

Books

Kothari C.R. , Business Research

Cooper Donald R. and Schindler Pamela S. , Business Research

Methods, Tata Mc Graw Hills

Websites

Web sites of the banks

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www.pnbindia.com

www.sbi.co.in

www.icicibank.com

www.obcindia.co.in

www.axisbank.com
http://www.pnbindia.com/http://www.sbi.co.in/http://www.icicibank.com/http://www.obcindia.co.in/http://www.axisbank.com/http://www.pnbindia.com/http://www.sbi.co.in/http://www.icicibank.com/http://www.obcindia.co.in/http://www.axisbank.com/

Project on PNB

Documents

Transcript of Project on PNB