Project of Ob

8/9/2019 Project of Ob

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ORGANISATIONAL

BEHAVIOUR

SUBMITTED TO

PROFESSOR ANAND DESHPANDE


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ORGANISATINAL BAHAVIOUR

PRESENTED BY: QUEENIE FERNANDES - 06

ASGAR QUERESHI - 14

POOJA JAISWAL - 09

JASON EMRALD - 01

KARL FERNANDES - 05 MISBA P ATEL - 12

RUBINA KHAN - 11


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What is an Organization?

An organization is a

collection of peoplewho work together

to achieve

individual and

organizational goals.


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What is Organizational

Behavior?

Organizational

behavior (OB) is thestudy of factors thataffect how individualsand groups act in

organizations and howorganizations managetheir environments.


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44

Insert Figure 1.1 here


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What is Management?

Management is theprocess of planning,organizing, leading,and controlling anorganizations

human, financial,material, and otherresources to increase

its effectiveness.


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Managerial Roles

Manager: Any person who supervises one

or more subordinates.

Role: A set of behaviors or tasks a person

is expected to perform because of theposition he or she holds in a group ororganization.


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Managerial Skills

Conceptual Skills: Theability to analyze and diagnosea situation and distinguishbetween cause and effect.

Human Skills: The ability tounderstand, work with, lead,

and control the behavior ofother people and groups.

Technical Skills: Job-specificknowledge and techniques.


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Developing Organizational

Ethics andWell-Being Ethics: Rules, beliefs, and values that outline the

ways in which managers and workers should behave

when confronted with a situation in which theiractions may help or harm other people inside of oroutside an organization.

Well-being: The condition of being happy, healthy,and prosperous.

Social responsibility: An organizations moralresponsibility toward individuals or groups outside

the organization that are affected by its actions.


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ATTITUDE OF CUSTOMERS

TOWARDS AVIVA

Between 2004 and 2008, AVIVA surveyedmore than 100,000 people from 25 countries.

Of course, there are many areas wherecustomers think differently because ofcultural, economic and geographicaldifferences. But there are also plenty of areaswhere customers around the world share verysimilar attitudes things like saving enoughfor retirement, worries about financialsecurity and aversion to higher levels of risk.


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ATTITUDE OF CUSTOMERS


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VALUES OF AVIVA

CUSTOMER CENTRICITY

PASSION FOR WINNING

INTEGRITY

INNOVATION

EMPOWERED TEAM


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VALUES OF AVIVA


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MISSION STATEMENT OF

AVIVA

To be amongst INDIAS leading life insurerswith quality business model focused onsustainable growth


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VISION OF AVIVA

AVIVA- where exceeding expectationsthrough innovative solutions is

our way of life


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VISION OF AVIVA


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ORGANISATIONAL BEHAVIOUR

OF AVIVA


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CONCLUSIONIt is very important for every organisation tohave its unique bahaviour for the growth and

development of the organisation.

As AVIVA life insurance company ltd. has its own

behavioural patterns it has boomed ininsurance industry and is the fifth largestinsurance company of the world.

Project of Ob

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