Project: Management Information System

Presented to: Sir. Mahesh Ahuja

United Parcel Service(UPS)

Group Members

• Adeel Iftikhar

• Malik Zain

• Sundus Imtiaz

• Ethsham Abbas

What is UPS? What type of Firm

is this? What level of

organization is this?

Their business processes?

Why they needed this?

Did this IS addressed their issue?

There statistics about there delivery system.

There speed & efficiency regarding their business process.

Agenda of Today’s Presentation

1907: Founded by James Casey. – Made most deliveries on foot and used

bicycles for longer trips. • 1913: The company began using consolidated

delivery, combining packages addressed to a certain neighbourhood onto one delivery vehicle. • 1919: Took on the name United Parcel Service. • 1924: Built the first conveyor belt system for

handling packages.

History of UPS?

1929: UPS became the first package delivery company

to provide air service via privately operated airlines. • 1930: UPS expands to east coast. Retail store

delivery operations begin in New York. • 1975: Becomes first package delivery company to

serve every address in the 48 contiguous United States. • 1985: Started international air service between

U.S. and six European countries. • 1988: UPS begins to operate their own airline.

Cont.

1992: Electronic tracking of all ground packages begins.

• 1994: UPS.com goes live. Also online tracking software

provides a real-time image of receiver's signature.

• 1996: Added capability to calculate rates and find

transit times for shipments on any digital wireless

device in the U.S. • 2002: Begins international hub operations.

Cont.

It an E-business firm. Which is mainly concerned about low costs & maximum profits.

& high customer value. From the beginning it is a small business.

But now it has the largest courier service in the world.

Type of Firm

From beginning it started as a 1st level firm.

In which company departments are not even integrated in the courier business.

But now it 5th level in which all the company suppliers , distributors are linked with one another on a broader scope.

Level of Firm

ShipsPlanesTrainsTrucks

Their modes of transportation

Sundus Imtiaz

UPS Air Cargo UPS Aviation Technologies UPS Capital Corporation UPS Consulting UPS Mail Innovations Mail Boxes Etc., Inc. UPS Professional Services UPS Supply Chain Solutions UPS Tele-Services

UPS Companies

Their Conceptual Delivery Model

This is the first step in which parcels are collected and assigned to specific routes of their delivery.

Traffic conditions are monitored to shorten the destination path.

Drivers use DIAD to collect information about package. This is helpful for tracking packages.

Consolidation

This operation is functionalized from one hub to another for calculating distances for making decisions about using trucks or air way.

Distribution operates between three hubs i.e.

1. The Main Hub is Louisville, Kentucky2. UPS World port3. Willow Springs in Chicago

Distribution

In this process packages are delivered to its destination places.

It is actually reverse process of consolidation.

Fragmentation

Major Hubs

As UPS is 5th level firm. It needs some very huge IS to.Collect Information.Analyse. Integrate.& share it as well.

Their Information System

It has 4 different Information systems. Which operates at their own scope & needs.1. Package Flow System and information

flow2. DIAD ( Delivery Information

Acquisition Device )3. UPSnet and Information4. COMPASS ( Computerized Operations

Monitoring, Planning and Scheduling System )

Cont.

They are using smart labels. These label record information delivery of

the specific product. The information is given by customer via

website. from where the data is transferred to

delivery centres of UPS.

Package Flow System and information flow

With this information the company defines routes for dispatching of the particular product.

This system has also the feature of built-in geographic information system.

software for mapping out routes.

Cont.

Ehtsham Abbas

DIAD is a handheld device. Every UPS delivery driver carried this

device. For keeping the information for package

delivery. Drivers record the information with the help

of this device. Then they transmit this information to UPS

network.

DIAD(Delivery Information Acquisition Device)

to keep the information flow about every delivery package smooth, immediate and on time.

All the communication and information are shared by this device between company network and drivers.

Drivers stay in contact with UPS network due to DIAD.

get news about delivery picking schedules and traffic conditions.

Cont.

DIAD records the digital picture of recipient’s signatures.

Drivers scan the bar code of package, digital signature of recipient, last name of receiver.

And send this information to company network.

Company uses this information for package tracking till the time of its delivery along its complete route.

Cont.

UPSnet using an electronic data communication network.

Which is operating globally. Is useful for streamlining. The processing of information to manage

the international package delivery. UPSnet is operating to manage the

information.

UPSnet & information

communication tasks for about 500,000 mile

communication lines between 1300 distribution sites

in 46 countries.

Cont.

Which is very helpful for providing information regarding planning flights.

Scheduling and handling loading functions.

It is a unique system from competitors and Provide the company with competitive

advantage.

Computerized Operations Monitoring, Planning and

Scheduling System(COMPASS)

Because it can provide flight schedules for next six years. Or Simply It has DSS.

make the company active in its actions not reactive.

Cont.

Adeel Iftikhar

As Management Information System has three components.

For any company its supply chain starts form its inputs and ends at the delivery of products,

services to customers and then feedback from customer

1. Input.2. Process.3. Output.

Component of MIS in UPS

Likewise UPS’ supply chain starts form its inputs which includes.

Package information, Customer signature, pickup, Delivery, Time-card data, Current location (while en route), and

billing. Customer clearance documentation.

Input

In processing the data and information collected about packages.

which are stored in company’s database from where the same data used again for tracking packages and maintaining information about it.

Data reorganization occurs at the same time for tracking purpose by using

the command of date, time and driver.

Process

After processing inputs are converted into outputs which include

1. Pickup and delivery times,2. Location while en route, and3. Package recipient. Some of the reports are also included in the

output..

Output

Goods Funds Information

UPS movement of Assets

Transport packages for the average consumer.

Takes on Business’s supply chain needs in more than 200 countries.

Movement of Goods

Technology allows business’s to retrieve information vital to their supply chains because of UPS’s Tracking Systems.

Movement of Information

UPS Transportation Services provide the following financial benefits:

1. Improved supply chains.2. Providing Business’s with immediate

shipping information allows accounting functions, to bill and receive payments more quickly.

UPS Consulting redesign supply chains to strengthen a company's balance sheet.

Movement of Funds

UPS is the first shipping company to offer a money back guarantee on shipments.

UPS has recently improved delivery times in, Atlanta, Baltimore.

They did this by altering railroad schedules While improvements also came through

modifications of UPS's hub-and-spoke Interstate trucking network. Other

improvements. Resulted from changing package sorting

times or locations

UPS & Customer Relationship Management

1st Problem : Speed of Delivery Package.1. Solution: Delivery Information

Acquisition Device (Diad) Diad enabled drivers to scan package barcodes, capture signatures and then up-load this data onto our mainframe from any telephone.

Central Problems/Solutions

1. UPS is basing the package-flow system on so-called smart labels

2. that contain bar-coded delivery information and are already used

3. by more than 90% of its customers.

Cont.

Implementation of Transportation computer software system should reduce the mileage of the company's delivery fleet by more

Than 100 million miles per year, saving about 14 million gallons of fuel.

Breaks down a massive operation by individual hub.

2nd Problem : Unstable Fuel Prices

Implemented Automatic Dependent Surveillance-Broadcast, or ADS-B in planes cockpit.

ADS-B transmits speed, heading, altitude, and GPS coordinates, to all other planes similar equipped allowing each to map traffic around them.

3rd Problem : Pilot dependent on ground control to menuever

As a result pilots become aware of other planes operations,

and can act upon those to create their own path flows which minimizes time and fuel usage.

Specifically used in bad weather and at night, where air traffic is most highly volatile.

Cont.

UPS has remained the leadingshipping/logistics firm for a long time.

Their integration of the latest technologyhas kept them differentiated as well as thecost leader. Consumers and business’s bothrely and trust UPS with their shipping and

consulting services

Conclusion